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North America Cloud Communication Platform Market Forecast to 2027 - COVID-19 Impact and Regional Analysis by Solution (Unified Communication and Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice Over Internet Protocol (VoIP), Application Programming Interface (API), Reporting and Analytics ), Service (Training and Consulting, Support and Maintenance, and Managed Service ), Organization Size (Small- and Medium-Sized Enterprises, and Large Enterprises ), and Vertical (BFSI, IT and Telecommunication, Retail, Government, Education, and Others)

Code: TIPRE00018204 | Pages: 148 | Industry: Technology, Media and Telecommunications | Date: Jan 2021
Covid

Market Introduction

Cloud communication platforms help overcome the issues related to high costs and inflexible nature of traditional or old type communication systems. The platforms combine developing technologies into a single type platform, thus minimizing the disturbance of integrating multiple services offered by several vendors. In the recent times, communication has changed from separate voice calling to video calls or voice over internet protocol (VoIP). The transformed methods of communications can easily be managed and controlled through cloud communication platforms. The platforms might offer secured service vendors, including net banking and social media, with two-way authentication for expending its services. Further, the increasing adoption of real-time web communication and technological advancements and upgrades in cloud technology are expected to drive the growth of the cloud communication platform market in the coming years.

 

Cloud IoT platforms facilitates stable and secured communication between devices and IoT platform. The cloud IoT platform provides several security features that ensure individual device security. It further offers data storage and processing capabilities, which permit the combination of APIs and other Cloud services. With the integration of IoT platforms with cloud communication platforms, various advantages are offered such as it maintains the hundreds of millions of devices, permits millions of devices to communicate with the IoT Platform at the same time, and guarantees 99.9% availability and accuracy.

Market Overview and Dynamics              

The North America cloud communication platform market was valued at US$ 1,106.6 million in 2019 and is projected to reach US$ 5,592.5 million by 2027; it is expected to grow at a CAGR of 22.6% from 2020 to 2027.

Cloud communication platforms are efficient and cost-effective due to which organizations are training their sights on cloud telephony solutions. These platforms do not require any investment in the entire setup replete with several types of equipment as they are adaptable to emerging communication functionalities. A private branch exchange (PBX), a phone communication used within an organization. With cloud communication platforms, the PBX can be facilitated on a cloud at a lower cost. Various large enterprises and SMEs are choosing cloud communication platform to leverage cost-effectiveness and higher working efficiency benefits delivered by them. Moreover, these cloud communication platforms require no capital infrastructure costs, transparent pay-as-you-go subscriptions which is an added advantage for the cloud communication platforms.

 

Key Market Segments

Based on enterprise size, large enterprises led the Cloud Communication platform market in 2020. The benefits conferred by cloud communication platform are enough to attract large enterprises to adopt the cloud communication platform for their organizations. In any organization, communication is considered as the critical component. With the expansion of a large enterprises, the communication and collaboration becomes difficult. Cloud communication platforms help address such concerns, but it is vital to ensure that the solution selected comprise the right functionality. Large enterprises across the world are focused on cost optimization, along with increasing overall productivity.

 

On the basis of vertical, the North America cloud communication platform market is segmented into BFSI, Healthcare, IT and Telecommunication, government, retail, travel and hospitality, education, and others. BFSI segment led the Cloud Communication platform market in 2019. The financial world and BFSI sector are nowadays experiencing from traditional methods to app-based methods including cloud based platform. Banks, insurance companies, Payment Service Providers and Fintech startups are nowadays extensively looking for innovative and reliable services, identification methods and fraud prevention. However, various cloud based platforms are secure and reliable methods to streamline business, enhance quality of service and minimize overheads simply by combining the voice, video, chat, SMS and numbers API into your applications.

 

 

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the pin and sleeve device market in US are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the pin and sleeve device market report are CallFire, Avaya Inc, Cisco System Inc, NETFORTIS, Plivo Inc, Telestax Inc, Twilio Inc, Vonage, 8x8 Inc.

Reasons to buy report

  • To understand the North America cloud communication platform device market landscape and identifymarket segments that are most likely to guarantee a strong return
  • Stay ahead of the race by comprehending the ever-changing competitive landscape for North America cloud communication platform device market.
  • Efficiently plan M&A and partnership deals in North America cloud communication platform device market by identifying market segments with the most promising probable sales
  • Helps to takeknowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment in North America cloud communication platform  market.
  • Obtain pin and sleeve device market revenue forecast by various segments from 2020-2027 in the US.

NORTH AMERICA CLOUD COMMUNICATION MARKET SEGMENTATION

By Solution

  • Unified Communication and Collaboration (UCC/UCaaS)
  • Web Real-Time Communication (WebRTC)
  • Interactive Voice Response (IVR)
  • Application Programming Interface (API)
  • Reporting and Analytics

 

By Service

  • Training and Consulting
  • Support and Maintenance
  • Managed Service

 

By Organization Size

 

  • Small- and Medium Sized Enterprises
  • Large Enterprises

 

By Vertical

 

  • BFSI
  • IT and Telecommunication
  • Retail
  • Government
  • Education
  • Others

 

Company Profiles

  • CallFire
  • Avaya Inc.
  • Cisco Systems, Inc.
  • NETFORTRIS
  • PLIVO INC
  • TELESTAX, INC
  • TWILIO INC
  • VONAGE
  • WEST IP COMMUNICATIONS, INC
  • 8X8, INC.

 

 

 

TABLE OF CONTENTS

1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

2.           Key Takeaways

3.           Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           Cloud Communication Platform Market Landscape

4.1         Market Overview

4.2         PEST Analysis

4.2.1        North America

4.3         Ecosystem Analysis

4.4         Expert Opinions

5.           Cloud Communication Platform Market – Key Industry Dynamics

5.1         Drivers

5.1.1        Growing Trend of Bring Your Own Device

5.1.2        Cost-Effectiveness of Cloud Communication Platform Solutions

5.2         Market Restraints

5.2.1        Security and Privacy Concerns

5.3         Market Opportunities

5.3.1        Growth of BPO Sector and Growing Preference for Cloud-Based Solutions

5.4         Future Trends

5.4.1        Rise of IoT Platform

5.5         Impact Analysis of Drivers and Restraints

6.           Cloud Communication Platform Market – North America Market Analysis

6.1         Cloud Communication Platform Market –Revenue, and Forecast to 2027 (US$ Million)

7.           North America Cloud Communication Platform Market Analysis – By Solution

7.1         Overview

7.2         North America Cloud Communication Platform Market, By Solution (2019 and 2027)

7.3         Unified Communication and Collaboration (UCC/UCaaS)

7.3.1        Overview

7.3.2        Unified Communication and Collaboration (UCC/UCaaS): Cloud Communication Platform Market – Revenue and Forecast to 2027  (US$ Million)

7.4         Web Real-Time Communication (WebRTC)

7.4.1        Overview

7.4.2        Web Real-Time Communication (WebRTC): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

7.5         Interactive Voice Response (IVR)

7.5.1        Overview

7.5.2        Interactive Voice Response (IVR): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

7.6         Voice Over Internet Protocol (VoIP)

7.6.1        Overview

7.6.2        Voice Over Internet Protocol (VOIP): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

7.7         Application Programming Interface (API)

7.7.1        Overview

7.7.2        Application Programming Interface (API): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

8.           North America Cloud Communication Platform Market Analysis – By Service

8.1         Overview

8.2         North America Cloud Communication Platform Market, By Service (2019 and 2027)

8.3         Training and Consulting

8.3.1        Overview

8.3.2        Training and Consulting: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

8.4         Support and Maintenance

8.4.1        Overview

8.4.2        Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

8.5         Managed Service

8.5.1        Overview

8.5.2        Managed Service: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

9.           Cloud Communication Platform Market Analysis – By Enterprise Size

9.1         Overview

9.2         Cloud Communication Platform Market, By Enterprise Size (2019 and 2027)

9.3         Large Enterprise

9.3.1        Overview

9.3.2        Large Enterprise: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

9.4         SMEs

9.4.1        Overview

9.4.2        SMEs: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.        Cloud Communication Platform Market Analysis – By Vertical

10.1      Overview

10.2      Cloud Communication Platform Market, By Vertical (2019 and 2027)

10.3      BFSI

10.3.1     Overview

10.3.2     BFSI: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.4      Healthcare

10.4.1     Overview

10.4.2     Healthcare: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.5      IT and Telecommunication

10.5.1     Overview

10.5.2     IT and Telecommunication: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.6      Government

10.6.1     Overview

10.6.2     Government: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.7      Retail

10.7.1     Overview

10.7.2     Retail: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.8      Education

10.8.1     Overview

10.8.2     Education: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.9      Others

10.9.1     Overview

10.9.2     Others: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

11.        North America Cloud Communication Platform Market – Country Analysis

11.1      North America: Cloud Communication platform Market

11.1.1     North America: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.2     North America: Cloud Communication platform Market, By Solution

11.1.3     North America: Cloud Communication platform Market, By Services

11.1.4     North America: Cloud Communication platform Market, By Organization size

11.1.5     North America: Cloud Communication platform Market, By Vertical

11.1.7     North America: Cloud Communication platform Market, By Country

11.1.7.1       US: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.7.1.1       US: Cloud Communication platform Market, by Solution

11.1.7.1.2       US: Cloud Communication platform Market, by Services

11.1.7.1.3       US: Cloud Communication platform Market, by Organization Size

11.1.7.1.4       US: Cloud Communication platform Market, by Vertical

11.1.7.2       Canada: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.7.2.1       Canada: Cloud Communication platform Market, by Solution

11.1.7.2.2       Canada: Cloud Communication platform Market, by Services

11.1.7.2.3       Canada: Cloud Communication platform Market, by Organization Size

11.1.7.2.4       Canada: Cloud Communication platform Market, by Vertical

11.1.7.3       Mexico: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.7.3.1       Mexico: Cloud Communication platform Market, by Solution

11.1.7.3.2       Mexico: Cloud Communication platform Market, by Services

11.1.7.3.3       Mexico: Cloud Communication platform Market, by Organization Size

11.1.7.3.4       Mexico: Cloud Communication platform Market, by Vertical

12.        Impact of COVID-19 Pandemic On North America Cloud Communication platform Market

12.1      North America: Impact Assessment of COVID-19 Pandemic

13.        Industry Landscape

13.1      Overview

13.2      Market Initiative

13.3      Merger and Acquisition

13.4      New Development

14.        Company Profiles

14.1      Call Fire

14.1.1     Key Facts

14.1.2     Business Description

14.1.3     Products and Services

14.1.4     Financial Overview

14.1.5     SWOT Analysis

14.1.6     Key Developments

14.2      Avaya Inc.

14.2.1     Key Facts

14.2.2     Business Description

14.2.3     Products and Services

14.2.4     Financial Overview

14.2.5     SWOT Analysis

14.2.6     Key Developments

14.3      Cisco Systems, Inc.

14.3.1     Key Facts

14.3.2     Business Description

14.3.3     Products and Services

14.3.4     Financial Overview

14.3.5     SWOT Analysis

14.3.6     Key Developments

14.4      NETFORTRIS

14.4.1     Key Facts

14.4.2     Business Description

14.4.3     Products and Services

14.4.4     Financial Overview

14.4.5     SWOT Analysis

14.4.6     Key Developments

14.5      PLIVO INC

14.5.1     Key Facts

14.5.2     Business Description

14.5.3     Products and Services

14.5.4     Financial Overview

14.5.5     SWOT Analysis

14.5.6     Key Developments

14.6      TELESTAX, INC

14.6.1     Key Facts

14.6.2     Business Description

14.6.3     Products and Services

14.6.4     Financial Overview

14.6.5     SWOT Analysis

14.6.6     Key Developments

14.7      TWILIO INC

14.7.1     Key Facts

14.7.2     Business Description

14.7.3     Products and Services

14.7.4     Financial Overview

14.7.5     SWOT Analysis

14.7.6     Key Developments

14.8      VONAGE

14.8.1     Key Facts

14.8.2     Business Description

14.8.3     Products and Services

14.8.4     Financial Overview

14.8.5     SWOT Analysis

14.8.6     Key Developments

14.9      WEST IP COMMUNICATIONS, INC

14.9.1     Key Facts

14.9.2     Business Description

14.9.3     Products and Services

14.9.4     Financial Overview

14.9.5     SWOT Analysis

14.9.6     Key Developments

14.10   8X8, INC.

14.10.1  Key Facts

14.10.2  Business Description

14.10.3  Products and Services

14.10.4  Financial Overview

14.10.5  SWOT Analysis

14.10.6  Key Developments

15.        Appendix

15.1      About The Insight Partners

              15.2      Glossary of Terms

LIST OF TABLES

Table 1.             North America Cloud Communication Platform Market, by Region – Revenue and Forecast to 2027 (USD Million)

Table 2.             North America Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 3.             North America Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million)

Table 4.             North America Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million)

Table 5.             North America Cloud Communication Platform Market, by Vertical – Revenue and Forecast to 2027 (USD Million)

Table 6.             North America Cloud Communication Platform Market, by Country – Revenue and Forecast to 2027 (USD Million)

Table 7.             US Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 8.             US Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million)

Table 9.             US Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million)

Table 10.          US Cloud Communication Platform Market, by Vertical – Revenue and Forecast to 2027 (USD Million)

Table 11.          Canada Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 12.          Canada Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million)

Table 13.          Canada Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million)

Table 14.          Canada Cloud Communication Platform Market, by Vertical – Revenue and Forecast to 2027 (USD Million)

Table 15.          Mexico Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 16.          Mexico Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million )

Table 17.          Mexico Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million )

Table 18.          Mexico Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million )

Table 19.          Glossary of Term: Cloud Communication platform Market

LIST OF FIGURES

Figure 1.           Cloud Communication platform Market Segmentation

Figure 2.           Cloud Communication platform Market Segmentation – By Country

Figure 3.           North America Cloud Communication platform Market Overview

Figure 4.           UCaaS segment is expected to dominate the market, by Solution

Figure 5.           Managed Services to witness high CAGR during the forecast period

Figure 6.           Large Enterprises is expected to dominate the market during the forecast period

Figure 7.           BFSI is expected to dominate the market during the forecast period

Figure 8.           North America PEST Analysis

Figure 9.           Cloud Communication platform Market, Ecosystem

Figure 10.        Cloud Communication platform Market Impact Analysis of Drivers and Restraints

Figure 11.        Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 12.        Cloud Communication Platform Market Revenue Share, by Solution (2019 and 2027)

Figure 13.        Solution: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 14.        Web Real-Time Communication (WebRTC): Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 15.        Interactive Voice Response (IVR): Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 16.        Voice Over Internet Protocol (VOIP):: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 17.        Application Programming Interface (API):: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 18.        Cloud Communication Platform Market Revenue Share, by Solution (2019 and 2027)

Figure 19.        Training and Consulting: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 20.        Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 21.        Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 22.        Cloud Communication Platform Market Revenue Share, by Enterprise Size (2019 and 2027)

Figure 23.        Large Enterprise: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 24.        SMEs: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 25.        Cloud Communication platform Market Revenue Share, by Network Type (2019 and 2027)

Figure 26.        BFSI: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 27.        SMEs: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 28.        IT and Telecommunication:: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 29.        Government: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 30.        Retail: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 31.        Education: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 32.        Others: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 33.        North America: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 34.        North America Cloud Communication platform Market Revenue Share, By Solution (2019 and 2027)

Figure 35.        North America Cloud Communication platform Market Revenue Share, By Services (2019 and 2027)

Figure 36.        North America Cloud Communication platform Market Revenue Share, By Enterprise size (2019 and 2027)

Figure 37.        North America Cloud Communication platform Market Revenue Share, By Vertical (2019 and 2027)

Figure 38.        North America Cloud Communication platform Market Revenue Share, By Country (2019 and 2027)

Figure 39.        US: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 40.        Canada: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 41.        Mexico: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 42.        Impact of COVID-19 Pandemic in North American Country

 




List of Companies

  1. CallFire
  2. Avaya Inc.
  3. Cisco Systems, Inc.
  4. NETFORTRIS
  5. PLIVO INC
  6. TELESTAX, INC
  7. TWILIO INC
  8. VONAGE
  9. WEST IP COMMUNICATIONS, INC
  10. 8X8, INC.

 

  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the North America cloud communication platform market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in North America cloud communication platform market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution 

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