South America Cloud Communication Platform Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Service), Enterprise Size (SMEs and Large Enterprises), and Industry (BFSI, IT & Telecom, Healthcare, Retail, Government, Education, and Others)
Market Introduction
The cloud communication platform market in SAM is segmented into Brazil, Argentina, and the Rest of SAM. The enterprises in Brazil are embracing public cloud services, with many looking for providers to help them push more workloads to the cloud, according to a new report published by Information Services Group (ISG), 2019. The report showcases that many Brazilian enterprises are adopting multiple clouds, with a growing number of service choices available. Many companies are looking at specialized cloud services, with individual clouds used for scaling client-facing systems, big data analytics, machine learning, and other functions. Automation to orchestrate distributed cloud architectures is in high demand. Similarly, Argentina is also one of the most advanced countries in South America when it comes to adopting cloud computing technologies. The adoption of cloud computing services may prove pivotal for the country's economy: cloud computing allows to cut the costs substantially relative to the IT infrastructure giving a competitive advantage to the companies who use it, especially small and medium enterprises. Thus, the growth in the cloud platforms and services are influencing the cloud communication platform market growth.
In SAM, Brazil recorded the highest number of COVID-19 confirmed cases, followed by Ecuador, Peru, Chile, and Argentina. The governments of various countries in SAM are taking several initiatives to protect people by controlling the spread of the novel coronavirus across the region through lockdowns, trade bans, and travel restrictions. Therefore, to operate businesses appropriately amid the COVID-19 pandemic, the companies are adopting advanced technologies. South American countries such as Brazil, Chile, and Uruguay are most likely to magnify their remote work policy to curb the virus spread. This aspect is expected to boost the adoption of cloud-based platforms across the region in the coming years.
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Market Overview and Dynamics
The cloud communication platform market in SAM is expected to grow from US$ 268.89 million in 2021 to US$ 1,113.90 million by 2028; it is estimated to grow at a CAGR of 22.5% from 2021 to 2028. The BYOD (bring your own device) policy which allows employees to use their personal devices for corporate purposes, and this practice involves storing data on the cloud, and further, it can be viewed from anywhere, anytime without any challenges. The growing trend of BYOD in the corporate sector is a key enabler of the cloud communication platform market all across the globe. The mobility has been noted as one of the three most important collaboration trends for SMEs (Small and Medium-sized enterprises) with ~67% of employees now dealing with their own devices at work, and close to 39% of businesses adopting a formal BYOD policy. By enabling employees’ personal devices with cloud services, SMEs provide their employees access to everything they need to perform their tasks, either at home or in the office. Further, according to Cisco Systems, Inc. report, the BYOD concept enhances the productivity of employees; 36% of users have been found to be hyper-productive. Cloud communication platform vendors are continuously building infrastructure to support BYOD implementation in the corporate sector by connecting applications such as enterprise social media and security policy portals, many leading toward managed mobility services (MMS).
Key Market Segments
SAM cloud communication platform market is segmented into component, enterprise size, industry, and country. Based on component, the SAM cloud communication platform market is segmented into solution and services. In 2020, the solution segment accounted for largest share in the market. On the basis of enterprise size type, the SAM cloud communication platform market is segmented into large enterprises and SMEs segments. Large enterprises segment accounted for the largest market share. Based on industry, the SAM cloud communication platform market is segmented into BFSI, IT & Telecom, Healthcare, Retail, Government, Education, and Others. In 2020, the BFSI segment accounted for the largest market share. Based on country, the SAM cloud communication platform market is segmented into Brazil, Argentina, and rest of SAM. Brazil held the largest market share in 2020.
Major Sources and Companies Listed
A few major primary and secondary sources referred to for preparing this report on the cloud communication platform market in SAM are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Avaya Inc.; Cisco Systems, Inc.; Intrado Corporation; Plivo Inc.; Telestax, Inc.; Twilio Inc; and Vonage Holdings Corp.
Reasons to buy report
- To understand the SAM cloud communication platform market landscape and identify market segments that are most likely to guarantee a strong return.
- Stay ahead of the race by comprehending the ever-changing competitive landscape for SAM cloud communication platform market.
- Efficiently plan M&A and partnership deals in SAM cloud communication platform market by identifying market segments with the most promising probable sales.
- Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form SAM cloud communication platform market.
- Obtain market revenue forecast for market by various segments from 2021-2028 in SAM region.
SAM Cloud Communication Platform Market Segmentation
SAM Cloud Communication Platform Market - By Component
- Solutions
- UCaaS
- WebRTC
- IVR
- VoIP
- API
- Services
- Training and Consulting
- Support and Maintenance
- Managed Services
SAM Cloud communication platform Market - By Enterprise Size
- SMEs
- Large Enterprises
SAM Cloud Communication Platform Market - By Industry
- BFSI
- IT & Telecom
- Healthcare
- Retail
- Government
- Education
- Others
SAM Cloud Communication Platform Market - By Country
- Brazil
- Argentina
- Rest of SAM
SAM Cloud Communication Platform Market - Company Profiles
- Avaya Inc.
- Cisco Systems, Inc.
- Intrado Corporation
- Plivo Inc.
- Telestax, Inc.
- Twilio Inc
- Vonage Holdings Corp.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. SAM Cloud Communication Platform Market Landscape
4.1 Market Overview
4.2 SAM PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. SAM Cloud Communication Platform Market– Key Market Dynamics
5.1.1 Bring Your Own Device (BYOD) is Becoming Increasingly Popular
5.1.2 Cloud Communication Platform Solutions are Cheaper
5.2 Market Restraints
5.2.1 Security and Privacy Issues
5.3 Market Opportunities
5.3.1 Growth in the BPO Sector and Increasing Popularity for Cloud-Based Solutions
5.3.2 SAM Witnessing Increase in the number of Internet Users
5.4 Future Trends
5.4.1 Development Cloud-based IoT Platform
5.4.2 High Adoption of Voice Over Internet Protocol (VoIP)
5.5 Impact Analysis of Drivers and Restraints
6. Cloud Communication Platform Market– SAM Analysis
6.1 SAM Cloud Communication Platform Market Overview
6.2 SAM Cloud Communication Platform Market–Revenue and Forecast to 2028 (US$ Million)
7. SAM Cloud Communication Platform Market Analysis – By Component
7.1 Overview
7.2 SAM Cloud Communication Platforms Market, By Component (2020 And 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)
7.3.3 Unified Communication and Collaboration (UCC/UCaaS)
7.3.3.1 Overview
7.3.3.2 Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.4 Web Real-Time Communication (WebRTC)
7.3.4.1 Overview
7.3.4.2 Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.5 Interactive Voice Response (IVR)
7.3.5.1 Overview
7.3.5.2 Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.6 Voice Over Internet Protocol (VoIP)
7.3.6.1 Overview
7.3.6.2 Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.7 Application Programming Interface (API)
7.3.7.1 Overview
7.3.7.2 API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.3 Training and Consulting
7.4.3.1 Overview
7.4.3.2 Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.4 Support and Maintenance
7.4.4.1 Overview
7.4.4.2 Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.5 Managed Service
7.4.5.1 Overview
7.4.5.2 Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
8. SAM Cloud Communication Platform Market Analysis – By Enterprise Size
8.1 Overview
8.2 SAM Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)
8.3 SMEs
8.3.1 Overview
8.3.2 SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
8.4 Large Enterprise
8.4.1 Overview
8.4.2 Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9. SAM Cloud Communication Platform Market Analysis – By Industry
9.1 Overview
9.2 SAM Cloud Communication Platform Market, By Industry (2020 and 2028)
9.3 Retail
9.3.1 Overview
9.3.2 Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.4 IT & Telecom
9.4.1 Overview
9.4.2 IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.5 Healthcare
9.5.1 Overview
9.5.2 Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.6 Government
9.6.1 Overview
9.6.2 Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.7 Education
9.7.1 Overview
9.7.2 Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.8 BFSI
9.8.1 Overview
9.8.2 BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.9 Others
9.9.1 Overview
9.9.2 Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
10. SAM Cloud Communication Platform Market – Country Analysis
10.1 Overview
10.1.1 SAM Cloud Communication Platform Market Breakdown, by Country
10.1.1.1 Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028
10.1.1.1.1 Brazil Cloud Communication Platform Market Breakdown, By Component
10.1.1.1.1.1 Brazil Cloud Communication Platform Market Breakdown, By Solution
10.1.1.1.1.2 Brazil Cloud Communication Platform Market Breakdown, By Service
10.1.1.1.2 Brazil Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.1.3 Brazil Cloud Communication Platform Market Breakdown, By Industry
10.1.1.2 Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028
10.1.1.2.1 Argentina Cloud Communication Platform Market Breakdown, By Component
10.1.1.2.1.1 Argentina Cloud Communication Platform Market Breakdown, By Solution
10.1.1.2.1.2 Argentina Cloud Communication Platform Market Breakdown, By Service
10.1.1.2.2 Argentina Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.2.3 Argentina Cloud Communication Platform Market Breakdown, By Industry
10.1.1.3 Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028
10.1.1.3.1 Rest of SAM Cloud Communication Platform Market Breakdown, By Component
10.1.1.3.1.1 Rest of SAM Cloud Communication Platform Market Breakdown, By Solution
10.1.1.3.1.2 Rest of SAM Cloud Communication Platform Market Breakdown, By Service
10.1.1.3.2 Rest of SAM Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.3.3 Rest of SAM Cloud Communication Platform Market Breakdown, By Industry
11. SAM Cloud Communication Platform Market- COVID-19 Impact Analysis
11.1 SAM: Impact Assessment of COVID-19 Pandemic
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 Merger and Acquisition
12.4 New Development
13. Company Profiles
13.1 Avaya Inc.
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Cisco Systems, Inc.
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Vonage
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Plivo Inc.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Telestax, Inc.
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 TWILIO INC.
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Intrado
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Word Index
LIST OF TABLES
Table 1. SAM Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)
Table 2. Brazil Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 3. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 4. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 5. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 6. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 7. Argentina Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 8. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 9. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 10. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 11. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 12. Rest of SAM Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 13. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 14. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 15. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 16. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 17. List of Abbreviation
LIST OF FIGURES
Figure 1. SAM Cloud Communication Platform Market Segmentation
Figure 2. SAM Cloud Communication Platform Market Segmentation – By Country
Figure 3. SAM Cloud Communication Platform Market Overview
Figure 4. UCaaS held the largest market share in 2020
Figure 5. BFSI held the largest market share in 2020
Figure 6. Brazil held Largest Market Share in 2020
Figure 7. SAM PEST Analysis
Figure 8. Expert Opinion
Figure 9. SAM Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints
Figure 10. SAM Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)
Figure 11. SAM Cloud Communication Platforms Market, By Component (2020 and 2028)
Figure 12. SAM Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 13. SAM Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 14. SAM Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 15. SAM Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. SAM Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. SAM API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 18. SAM Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. SAM Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. SAM Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. SAM Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. SAM Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)
Figure 23. SAM SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. SAM Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. SAM Cloud Communication Platform Market, By Industry (2020 and 2028)
Figure 26. SAM Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. SAM IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. SAM Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. SAM Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. SAM Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. SAM BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 32. SAM Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 33. SAM Cloud Communication Platform Market, by Key Country - Revenue and Forecast to 2028 (US$ million)
Figure 34. SAM Cloud Communication Platform Market Breakdown, by Country, 2020 & 2028 (%)
Figure 35. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 36. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 37. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 38. Impact of COVID-19 Pandemic in SAM Country Markets
- Avaya Inc.
- Cisco Systems, Inc.
- Intrado Corporation
- Plivo Inc.
- Telestax, Inc.
- Twilio Inc
- Vonage Holdings Corp.
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the SAM cloud communication platform market
- Highlights key business priorities in order to assist companies to realign their business strategies
- The key findings and recommendations highlight crucial progressive industry trends in the SAM cloud communication platform market, thereby allowing players across the value chain to develop effective long-term strategies
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
- Scrutinize in-depth SAM market trends and outlook coupled with the factors driving the cloud communication platform market, as well as those hindering it
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution