Middle East and Africa Cloud Communication Platform Market

Market Introduction

The cloud communication platform market in the MEA is segmented into South Africa, the UAE, Saudi Arabia, and the Rest of MEA. With growing digitalization, businesses adopt cloud communication platforms for communication, file sharing, and security purposes. The companies integrate cloud communication platforms for video, voice, chat, messaging, and verification into their applications, products, and workflows. Also, the increasing penetration of the internet across the region is promoting market growth. For instance, according to the UAE’s Telecommunications Regulatory Authority (TRA), there were 3,269,359 internet subscribers and 17,075,188 active mobile phone subscribers in the UAE as of March 2021. According to World Bank Data, internet penetration in the UAE was at 99.15% in 2019. Similarly, in Saudi Arabia, in 2025, the internet penetration in Saudi Arabia is forecasted to reach 97%, up from 84% in 2019.

Moreover, in South Africa, 55% of the South African population were internet users in 2020. This share is projected to grow to more than 60% by 2025. Thus, with continuously increasing internet users, the companies are also transforming their businesses to digital platforms. The region is constantly adopting cloud-based platforms or services for future growth for SMEs and large enterprises. With the rapid acceptance of both the private and public cloud, the MENA region will likely become technology- and data-centric. Further, small and midsize businesses (SMBs) in MENA have started to spend significantly in public cloud services. According to W.Media report of May 2021, cloud adoption is estimated to cross 95% in the MENA region alone, and small, medium, and large enterprises will adopt cloud infrastructure in the coming years.

In MEA, Iran, Saudi Arabia, Qatar, South Africa, and the UAE are a few countries with the highest number of COVID-19 confirmed cases and deaths. The adoption of advanced technologies, such as IoT and cloud, is quite high especially in countries such as the UAE. The demand for digitalization is growing at an impressive pace in this region. Thus, it is expected to offer ample growth opportunities for cloud communication platform market in the coming years. To tackle problems caused due to COIVD-19 pandemic in industrial, software, and IT industry while maintaining regular operations without disruptions, the companies present in this region are expected to invest heavily in cloud-based communication tools and solutions in the coming years.                     

Market Overview and Dynamics

The cloud communication platform market in MEA is expected to grow from US$ 409.08 million in 2021 to US$ 1,617.85 million by 2028; it is estimated to grow at a CAGR of 21.7% from 2021 to 2028. Moreover, the region homes a few cloud communication platform developers such as Avaya Inc. and Cisco Systems, Inc. These software developers provide cloud communication platforms for several industries including BFSI, IT and telecommunication, government, retail, and education.

Key Market Segments

MEA cloud communication platform market is segmented into component, enterprise size, industry, and country. Based on component, the MEA cloud communication platform market is segmented into solution and services. In 2020, the solution segment accounted for largest share in the market. On the basis of enterprise size type, the MEA cloud communication platform market is segmented into large enterprises and SMEs segments. Large enterprises segment accounted for the largest market share. Based on industry, the MEA cloud communication platform market is segmented into BFSI, IT & Telecom, Healthcare, Retail, Government, Education, and Others. In 2020, the BFSI segment accounted for the largest market share. Based on country, the MEA cloud communication platform market is segmented into Saudi Arabia, South Africa, UAE, and rest of MEA. UAE held the largest market share in 2020.

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the cloud communication platform market in MEA are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Avaya Inc.; Cisco Systems, Inc.; Intrado Corporation; Telestax, Inc.; and Vonage Holdings Corp.        

Reasons to buy report

• To understand the MEA cloud communication platform market landscape and identify market segments that are most likely to guarantee a strong return.
• Stay ahead of the race by comprehending the ever-changing competitive landscape for MEA cloud communication platform market.
• Efficiently plan M&A and partnership deals in MEA cloud communication platform market by identifying market segments with the most promising probable sales.
• Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form MEA cloud communication platform market.
• Obtain market revenue forecast for market by various segments from 2021-2028 in MEA region.

MEA Cloud Communication Platform Market Segmentation

MEA Cloud Communication Platform Market - By Component

• Solutions
  • UCaaS
  • WebRTC
  • IVR
  • VoIP
  • API
• Services
  • Training and Consulting
  • Support and Maintenance
  • Managed Services

MEA Cloud communication platform Market - By Enterprise Size

• SMEs
• Large Enterprises

MEA Cloud Communication Platform Market - By Industry

• BFSI
• IT & Telecom
• Healthcare
• Retail
• Government
• Education
• Others

MEA Cloud Communication Platform Market - By Country

• Saudi Arabia
• South Africa
• UAE
• Rest of MEA

MEA Cloud Communication Platform Market - Company Profiles

• Avaya Inc.
• Cisco Systems, Inc.
• Intrado Corporation
• Telestax, Inc.
• Vonage Holdings Corp.

Middle East and Africa Cloud Communication Platform Market Strategic Insights

Middle East and Africa Cloud Communication Platform Market Segmentation Analysis

Middle East and Africa Cloud Communication Platform Market Report Highlights

Middle East and Africa Cloud Communication Platform Report Scope

Middle East and Africa Cloud Communication Platform Market Country and Regional Insights