Middle East and Africa Cloud Communication Platform Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Service), Enterprise Size (SMEs and Large Enterprises), and Industry (BFSI, IT & Telecom, Healthcare, Retail, Government, Education, and Others)

Code: TIPRE00025838 | Pages: 136 | Industry: Technology, Media and Telecommunications | Date: Nov 2021
Covid

Market Introduction

The cloud communication platform market in the MEA is segmented into South Africa, the UAE, Saudi Arabia, and the Rest of MEA. With growing digitalization, businesses adopt cloud communication platforms for communication, file sharing, and security purposes. The companies integrate cloud communication platforms for video, voice, chat, messaging, and verification into their applications, products, and workflows. Also, the increasing penetration of the internet across the region is promoting market growth. For instance, according to the UAE’s Telecommunications Regulatory Authority (TRA), there were 3,269,359 internet subscribers and 17,075,188 active mobile phone subscribers in the UAE as of March 2021. According to World Bank Data, internet penetration in the UAE was at 99.15% in 2019. Similarly, in Saudi Arabia, in 2025, the internet penetration in Saudi Arabia is forecasted to reach 97%, up from 84% in 2019.

Moreover, in South Africa, 55% of the South African population were internet users in 2020. This share is projected to grow to more than 60% by 2025. Thus, with continuously increasing internet users, the companies are also transforming their businesses to digital platforms. The region is constantly adopting cloud-based platforms or services for future growth for SMEs and large enterprises. With the rapid acceptance of both the private and public cloud, the MENA region will likely become technology- and data-centric. Further, small and midsize businesses (SMBs) in MENA have started to spend significantly in public cloud services. According to W.Media report of May 2021, cloud adoption is estimated to cross 95% in the MENA region alone, and small, medium, and large enterprises will adopt cloud infrastructure in the coming years.

In MEA, Iran, Saudi Arabia, Qatar, South Africa, and the UAE are a few countries with the highest number of COVID-19 confirmed cases and deaths. The adoption of advanced technologies, such as IoT and cloud, is quite high especially in countries such as the UAE. The demand for digitalization is growing at an impressive pace in this region. Thus, it is expected to offer ample growth opportunities for cloud communication platform market in the coming years. To tackle problems caused due to COIVD-19 pandemic in industrial, software, and IT industry while maintaining regular operations without disruptions, the companies present in this region are expected to invest heavily in cloud-based communication tools and solutions in the coming years.                     


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Market Overview and Dynamics

The cloud communication platform market in MEA is expected to grow from US$ 409.08 million in 2021 to US$ 1,617.85 million by 2028; it is estimated to grow at a CAGR of 21.7% from 2021 to 2028. Moreover, the region homes a few cloud communication platform developers such as Avaya Inc. and Cisco Systems, Inc. These software developers provide cloud communication platforms for several industries including BFSI, IT and telecommunication, government, retail, and education.

Key Market Segments

MEA cloud communication platform market is segmented into component, enterprise size, industry, and country. Based on component, the MEA cloud communication platform market is segmented into solution and services. In 2020, the solution segment accounted for largest share in the market. On the basis of enterprise size type, the MEA cloud communication platform market is segmented into large enterprises and SMEs segments. Large enterprises segment accounted for the largest market share. Based on industry, the MEA cloud communication platform market is segmented into BFSI, IT & Telecom, Healthcare, Retail, Government, Education, and Others. In 2020, the BFSI segment accounted for the largest market share. Based on country, the MEA cloud communication platform market is segmented into Saudi Arabia, South Africa, UAE, and rest of MEA. UAE held the largest market share in 2020.

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the cloud communication platform market in MEA are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Avaya Inc.; Cisco Systems, Inc.; Intrado Corporation; Telestax, Inc.; and Vonage Holdings Corp.        

Reasons to buy report

  • To understand the MEA cloud communication platform market landscape and identify market segments that are most likely to guarantee a strong return.
  • Stay ahead of the race by comprehending the ever-changing competitive landscape for MEA cloud communication platform market.
  • Efficiently plan M&A and partnership deals in MEA cloud communication platform market by identifying market segments with the most promising probable sales.
  • Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form MEA cloud communication platform market.
  • Obtain market revenue forecast for market by various segments from 2021-2028 in MEA region.

MEA Cloud Communication Platform Market Segmentation

MEA Cloud Communication Platform Market - By Component

  • Solutions
    • UCaaS
    • WebRTC
    • IVR
    • VoIP
    • API
  • Services
    • Training and Consulting
    • Support and Maintenance
    • Managed Services

MEA Cloud communication platform Market - By Enterprise Size

  • SMEs
  • Large Enterprises

MEA Cloud Communication Platform Market - By Industry

  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail
  • Government
  • Education
  • Others

MEA Cloud Communication Platform Market - By Country

  • Saudi Arabia
  • South Africa
  • UAE
  • Rest of MEA

MEA Cloud Communication Platform Market - Company Profiles

  • Avaya Inc.
  • Cisco Systems, Inc.
  • Intrado Corporation
  • Telestax, Inc.
  • Vonage Holdings Corp.
 

TABLE OF CONTENTS

1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

2.           Key Takeaways

3.           Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           MEA Cloud Communication Platform Market Landscape

4.1         Market Overview

4.2         MEA PEST Analysis

4.2.1        Ecosystem Analysis

4.3         Expert Opinion

5.           MEA Cloud Communication Platform Market– Key Market Dynamics

5.1.1        Growing Trend of Bring Your Own Device

5.1.2        Low Cost of Cloud Communication Platform Solutions

5.2         Market Restraints

5.2.1        Various Privacy and Security Concerns

5.3         Market Opportunities

5.3.1        Increased Preference for Cloud-Based Solutions and the Growth of the BPO Sector

5.3.2        High Surge in the number of Internet Users

5.4         Future Trends

5.4.1        Cloud-based IoT Platform Witnessing Rise

5.4.2        Significant Need of Voice Over Internet Protocol (VoIP)

5.5         Impact Analysis of Drivers and Restraints

6.           Cloud Communication Platform Market– MEA Analysis

6.1         MEA Cloud Communication Platform Market Overview

6.2         MEA Cloud Communication Platform Market–Revenue and Forecast to 2028 (US$ Million)

7.           MEA Cloud Communication Platform Market Analysis – By Component

7.1         Overview

7.2         MEA Cloud Communication Platforms Market, By Component (2020 And 2028)

7.3         Solution

7.3.1        Overview

7.3.2        Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)

7.3.3        Unified Communication and Collaboration (UCC/UCaaS)

7.3.3.1          Overview

7.3.3.2          Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.4        Web Real-Time Communication (WebRTC)

7.3.4.1          Overview

7.3.4.2          Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.5        Interactive Voice Response (IVR)

7.3.5.1          Overview

7.3.5.2          Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.6        Voice Over Internet Protocol (VoIP)

7.3.6.1          Overview

7.3.6.2          Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.7        Application Programming Interface (API)

7.3.7.1          Overview

7.3.7.2          API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4         Services

7.4.1        Overview

7.4.2        Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.3        Training and Consulting

7.4.3.1          Overview

7.4.3.2          Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.4        Support and Maintenance

7.4.4.1          Overview

7.4.4.2          Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.5        Managed Service

7.4.5.1          Overview

7.4.5.2          Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.           MEA Cloud Communication Platform Market Analysis – By Enterprise Size

8.1         Overview

8.2         MEA Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)

8.3         SMEs

8.3.1        Overview

8.3.2        SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.4         Large Enterprise

8.4.1        Overview

8.4.2        Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.           MEA Cloud Communication Platform Market Analysis – By Industry

9.1         Overview

9.2         MEA Cloud Communication Platform Market, By Industry (2020 and 2028)

9.3         Retail

9.3.1        Overview

9.3.2        Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.4         IT & Telecom

9.4.1        Overview

9.4.2        IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.5         Healthcare

9.5.1        Overview

9.5.2        Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.6         Government

9.6.1        Overview

9.6.2        Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.7         Education

9.7.1        Overview

9.7.2        Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.8         BFSI

9.8.1        Overview

9.8.2        BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.9         Others

9.9.1        Overview

9.9.2        Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

10.        MEA Cloud Communication Platform Market – Country Analysis

10.1      Overview

10.1.1     MEA Cloud Communication Platform Market Breakdown, By Country

10.1.1.1       Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.1.1       Saudi Arabia Cloud Communication Platform Market Breakdown, By Component

10.1.1.1.1.1     Saudi Arabia Cloud Communication Platform Market Breakdown, By Solution

10.1.1.1.1.2     Saudi Arabia Cloud Communication Platform Market Breakdown, By Service

10.1.1.1.2       Saudi Arabia Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.1.3       Saudi Arabia Cloud Communication Platform Market Breakdown, By Industry

10.1.1.2       UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.2.1       UAE Cloud Communication Platform Market Breakdown, By Component

10.1.1.2.1.1     UAE Cloud Communication Platform Market Breakdown, By Solution

10.1.1.2.1.2     UAE Cloud Communication Platform Market Breakdown, By Service

10.1.1.2.2       UAE Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.2.3       UAE Cloud Communication Platform Market Breakdown, By Industry

10.1.1.3       South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.3.1       South Africa Cloud Communication Platform Market Breakdown, By Component

10.1.1.3.1.1     South Africa Cloud Communication Platform Market Breakdown, By Solution

10.1.1.3.1.2     South Africa Cloud Communication Platform Market Breakdown, By Service

10.1.1.3.2       South Africa Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.3.3       South Africa Cloud Communication Platform Market Breakdown, By Industry

10.1.1.4       Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

10.1.1.4.1       Rest of MEA Cloud Communication Platform Market Breakdown, By Component

10.1.1.4.1.1     Rest of MEA Cloud Communication Platform Market Breakdown, By Solution

10.1.1.4.1.2     Rest of MEA Cloud Communication Platform Market Breakdown, By Service

10.1.1.4.2       Rest of MEA Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.4.3       Rest of MEA Cloud Communication Platform Market Breakdown, By Industry

11.        MEA Cloud Communication Platform Market- COVID-19 Impact Analysis

11.1      MEA: Impact Assessment of COVID-19 Pandemic

12.        Industry Landscape

12.1      Overview

12.2      Market Initiative

12.3      Merger and Acquisition

12.4      New Development

13.        Company Profiles

13.1      Avaya Inc.

13.1.1     Key Facts

13.1.2     Business Description

13.1.3     Products and Services

13.1.4     Financial Overview

13.1.5     SWOT Analysis

13.1.6     Key Developments

13.2      Cisco Systems, Inc.

13.2.1     Key Facts

13.2.2     Business Description

13.2.3     Products and Services

13.2.4     Financial Overview

13.2.5     SWOT Analysis

13.2.6     Key Developments

13.3      Vonage

13.3.1     Key Facts

13.3.2     Business Description

13.3.3     Products and Services

13.3.4     Financial Overview

13.3.5     SWOT Analysis

13.3.6     Key Developments

13.4      Telestax, Inc.

13.4.1     Key Facts

13.4.2     Business Description

13.4.3     Products and Services

13.4.4     Financial Overview

13.4.5     SWOT Analysis

13.4.6     Key Developments

13.5      Intrado

13.5.1     Key Facts

13.5.2     Business Description

13.5.3     Products and Services

13.5.4     Financial Overview

13.5.5     SWOT Analysis

13.5.6     Key Developments

14.        Appendix

14.1      About The Insight Partners

14.2      Word Index

LIST OF TABLES

Table 1.             MEA Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Table 2.             Saudi Arabia Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 3.             Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 4.             Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 5.             Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 6.             Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 7.             UAE Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 8.             UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 9.             UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 10.          UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 11.          UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 12.          South Africa Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 13.          South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 14.          South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 15.          South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 16.          South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 17.          Rest of MEA Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 18.          Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 19.          Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 20.          Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 21.          Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 22.          List of Abbreviation

LIST OF FIGURES

Figure 1.           MEA Cloud Communication Platform Market Segmentation

Figure 2.           MEA Cloud Communication Platform Market Segmentation – By Country

Figure 3.           MEA Cloud Communication Platform Market Overview

Figure 4.           UCaaS held the largest market share in 2020

Figure 5.           BFSI held the largest market share in 2020

Figure 6.           UAE held Largest Market Share in 2020

Figure 7.           MEA PEST Analysis

Figure 8.           Expert Opinion

Figure 9.           MEA Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints

Figure 10.        MEA Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Figure 11.        MEA Cloud Communication Platforms Market, By Component (2020 and 2028)

Figure 12.        MEA Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 13.        MEA Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 14.        MEA Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 15.        MEA Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 16.        MEA Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 17.        MEA API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 18.        MEA Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 19.        MEA Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 20.        MEA Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 21.        MEA Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 22.        MEA Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)

Figure 23.        MEA SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 24.        MEA Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 25.        MEA Cloud Communication Platform Market, By Industry (2020 and 2028)

Figure 26.        MEA Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 27.        MEA IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 28.        MEA Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 29.        MEA Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 30.        MEA Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 31.        MEA BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 32.        MEA Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 33.        MEA Cloud Communication Platform Market, by Key Country - Revenue (2020) (US$ million)

Figure 34.        MEA Cloud Communication Platform Market Breakdown, By Country, 2020 & 2028 (%)

Figure 35.        Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 36.        UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 37.        South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 38.        Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 39.        Impact of COVID-19 Pandemic in MEA Country Markets

  1. Avaya Inc.
  2. Cisco Systems, Inc.
  3. Intrado Corporation
  4. Telestax, Inc.
  5. Vonage Holdings Corp.
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the MEA cloud communication platform market
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the MEA cloud communication platform market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth MEA market trends and outlook coupled with the factors driving the cloud communication platform market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
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