No. of Pages: 160 | Report Code: BMIRE00029867 | Category: Technology, Media and Telecommunications
The Middle East & Africa queue management system market was valued at US$ 47.66 million in 2023 and is expected to reach US$ 73.94 million by 2031; it is estimated to register a CAGR of 5.6% from 2023 to 2031.
AI-powered queue management systems are transforming the way businesses manage customer flow and enhance service efficiency. By leveraging advanced technologies such as predictive analytics and computer vision, these systems can analyze historical and real-time data to forecast peak times and optimize staffing levels accordingly. For instance, in September 2023, Intellect, an innovative leader in customizable AI-powered Quality Management Systems (QMS) and Environmental, Health, Safety, and Quality (EHSQ) software solutions, has officially introduced Intellect AI—an advanced AI assistant designed to enhance the efficiency of quality and safety processes. This powerful tool helps streamline operations, reduces errors, and saves time. By integrating years of Intellect's quality and safety data with a no-code platform and cutting-edge AI technologies, including OpenAI and ChatGPT, Intellect AI™ aims to significantly improve productivity, operational efficiency, and strategic decision-making within organizations. Similarly, in December 2022, retailers such as Walmart have adopted AI-driven virtual queues that allow customers to continue shopping while they wait, significantly improving the shopping experience during busy periods such as Black Friday. In addition, hospitals are utilizing AI to track patient wait times and streamline the patient flow process, ensuring timely care and reducing congestion in waiting areas. This integration of AI not only minimizes wait times and enhances customer satisfaction but also enables businesses to make data-driven decisions. Thus, an AI-powered queue management system is expected to set new trends in the queue management system market in the coming years.
The Middle East & Africa queue management system market is categorized into South Africa, the UAE, Saudi Arabia, and the Rest of Middle East & Africa. The region is also witnessing tremendous growth in the healthcare sector. Saudi Arabia accounts for ~60% of the total healthcare expenditure of the Gulf Cooperation Council (GCC) countries. As per the International Trade Administration of the US Department of Commerce, Saudi Arabia announced an investment of US$ 36.8 billion in healthcare and social development in 2022, accounting for 14.4% of its 2022 budget. Furthermore, the government of Saudi Arabia is planning to invest ~US$ 65 billion to construct a well-developed healthcare infrastructure by 2030. Thus, the growing investment in the healthcare sector is expected to create a demand for queue management solutions in the region in the coming years. Restaurants and retail outlets are adopting various advanced technologies to provide enhanced experience to customers. This growing technological adoption is expected to fuel the demand for queue management solutions in the region. Furthermore, the region is witnessing a rise in the demand for digital financial services. In the UAE and the rest of the GCC, digital interactions deliver seamless experiences across all touchpoints, connecting with a new generation of users in ways traditional banks have not. Thus, the growing digitization in the BFSI sector is further expected to fuel the market growth during the forecast period.
The Middle East & Africa queue management system market is categorized into type, component, application, and country.
Based on type, the Middle East & Africa queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held a larger Middle East & Africa queue management system market share in 2023.
In terms of component, the Middle East & Africa queue management system market is segmented into solution and services. The solution segment held a larger Middle East & Africa queue management system market share in 2023.
By application, the Middle East & Africa queue management system market is divided into BFSI, hospitals, retail outlets, restaurants, utility service providers and airports, government offices, and others. The retail outlets segment held the largest Middle East & Africa queue management system market share in 2023.
Based on country, the Middle East & Africa queue management system market is categorized into South Africa, the UAE, Saudi Arabia, and the Rest of Middle East & Africa. The UAE dominated the Middle East & Africa queue management system market share in 2023.
| Report Attribute | Details |
|---|---|
| Market size in 2023 | US$ 47.66 Million |
| Market Size by 2031 | US$ 73.94 Million |
| Global CAGR (2023 - 2031) | 5.6% |
| Historical Data | 2021-2022 |
| Forecast period | 2024-2031 |
| Segments Covered |
By Type
|
| Regions and Countries Covered | Middle East and Africa
|
| Market leaders and key company profiles |
Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc are some of the leading companies operating in the Middle East & Africa queue management system market.
The Middle East & Africa Queue Management System Market is valued at US$ 47.66 Million in 2023, it is projected to reach US$ 73.94 Million by 2031.
As per our report Middle East & Africa Queue Management System Market, the market size is valued at US$ 47.66 Million in 2023, projecting it to reach US$ 73.94 Million by 2031. This translates to a CAGR of approximately 5.6% during the forecast period.
The Middle East & Africa Queue Management System Market report typically cover these key segments-
The historic period, base year, and forecast period can vary slightly depending on the specific market research report. However, for the Middle East & Africa Queue Management System Market report:
The Middle East & Africa Queue Management System Market is populated by several key players, each contributing to its growth and innovation. Some of the major players include:
The Middle East & Africa Queue Management System Market report is valuable for diverse stakeholders, including:
Essentially, anyone involved in or considering involvement in the Middle East & Africa Queue Management System Market value chain can benefit from the information contained in a comprehensive market report.
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