North America Queue Management System Market Forecast to 2031 - Regional Analysis - by Type (Virtual Queuing and Linear Queuing), Component (Solution and Services), and Application (BFSI, Hospitals, Retail Outlets, Restaurants, Utility Service Providers and Airports, Government Offices, and Others)

The North America queue management system market was valued at US$ 291.94 million in 2023 and is expected to reach US$ 496.69 million by 2031; it is estimated to register a CAGR of 6.9% from 2023 to 2031.

Growing Need for Enhanced Customer Experience Fuels North America Queue Management System Market

Businesses are increasingly recognizing that managing customer traffic and reducing wait times can significantly enhance customer satisfaction. Each interaction, whether it involves returning an item, obtaining a repair, or addressing a question, plays a significant role in shaping the imminent relationship between the customer and the business. According to Qtrac, 93% of consumers indicate that they are more likely to become repeat customers when a business delivers outstanding customer service. Moreover, according to Zendesk, 73% of consumers indicate that they are likely to switch to a competitor following several negative experiences with a business. This statistic highlights the importance of maintaining high-quality customer service and consistent positive interactions. In the highly competitive market scenario, where consumers have numerous options, businesses must not overlook the impact of customer experience on retention. The decision to switch is often not just about the immediate experience but also about the cumulative effect of past interactions. To mitigate the risk of losing customers, organizations must proactively address potential issues, seek customer feedback, and implement improvements based on that feedback. By prioritizing exceptional service and demonstrating a commitment to customer satisfaction, businesses can foster loyalty and reduce the likelihood of customers turning to competitors. This shift towards prioritizing customer experience is encouraging organizations to adopt queue management solutions.

The rapid growth in population is a major factor that leads to unorganized queues in hospitals, retail shops, clinics, airports, and other facilities, which causes frustration among the crowd and deteriorates the service quality. In addition, at the time of peak business hours, the rush in the queue continues to surge, and this results in loss of service quality as the staff tries to manage the queue manually. According to Midlands Technical College data of January 2022, companies are losing their potential customers due to poor service and customer dissatisfaction. The data estimated that poor customer service incurred a loss on business, ranging from US$75 billion to US$1.6 trillion per year, owing to long queues, cost-cutting strategies, lack of understanding of customer desires, and sacrificing customer satisfaction for growth, among other issues. This loss in revenue is projected to increase in the coming years, which shifts customer preference to competitors’ products, thus resulting in the loss of potential customers. With an objective to efficiently manage the queue and improve service quality, respective service providers opt for queue management solutions. Thus, the growing need for enhanced customer experience drives the queue management system market.

North America Queue Management System Market Overview

The North America queue management system market is segmented into the US, Canada, and Mexico. North America is one of the front runners in terms of developing and accepting new and advanced technologies. The queue management system market is projected to grow significantly due to the rising adoption of technologically advanced products and solutions among customers. Thus, several businesses are implementing queue management systems to maximize the customer retention rate. Apart from businesses, the country's government has also adopted queue management systems to optimize the quality of services provided to citizens. Many organizations such as banks, healthcare institutes, airlines, and police departments, are routinely using queue management systems. A queue management system provides patients and healthcare authorities with real-time queue status information in hospitals. This keeps the patients informed if they have to stand in the queue or wait for some time. This particular feature of the queue management system has increased its demand in hospitals and clinics during the COVID-19 pandemic. The US government is taking various initiatives to develop and improve the healthcare industry. For instance, in 2022, the US government made various strategic investments to support the global health workforce by achieving the Sustainable Development Agenda 2030. The US government-initiated US bilateral global health security partnerships to support the Global Health Security Agenda. This program contributes ~US$ 1.56 billion annually to fund the global health workforce. Similarly, in February 2023, the government of Canada announced that it would be investing nearly US$ 149 billion in funding over 10 years to aid the ailing healthcare system of the country. Such growing government investments in the healthcare system are expected to increase the adoption of a queue management system in the region to help control and manage patient queues. Further, the manufacturing sector in Mexico is witnessing significant growth due to government initiatives for attracting FDIs, its proximity to the US, and its ability to achieve cost-competitiveness with the support of the North American Free Trade Agreement (NAFTA). Such favorable growth prospects are encouraging businesses in the region to make high investments in automation, supporting the growth of the queue management system market.

North America Queue Management System Market Strategic Insights

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North America Queue Management System Market Segmentation Analysis

The North America queue management system market is categorized into type, component, application, and country.

Based on type, the North America queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held a larger North America queue management system market share in 2023.

In terms of component, the North America queue management system market is bifurcated into solution and services. The solution segment held a larger North America queue management system market share in 2023.

By application, the North America queue management system market is divided into BFSI, hospitals, retail outlets, restaurants, utility service providers and airports, government offices, and others. The retail outlets segment held the largest North America queue management system market share in 2023.

Based on country, the North America queue management system market is categorized into the US, Canada, and Mexico. The US dominated the North America queue management system market share in 2023.

North America Queue Management System Market Report Highlights

North America Queue Management System Market Company Profiles

Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc are some of the leading companies operating in the North America queue management system market.

North America Queue Management System Market Country and Regional Insights