At 5.6% CAGR, Middle East & Africa Queue Management System Market is Speculated to be Worth US$ 73.94 Million by 2031, says Business Market Insights

According to Business Market Insights’ research, the Middle East & Africa queue management system market was valued at US$ 47.66 million in 2023 and is expected to reach US$ 73.94 million by 2031, registering a CAGR of 5.6% from 2023 to 2031. Growing need for enhanced customer experience and growth of small and medium enterprises are among the critical factors attributed to drive the Middle East & Africa queue management system market growth.

Businesses are increasingly recognizing that managing customer traffic and reducing wait times can significantly enhance customer satisfaction. Each interaction, whether it involves returning an item, obtaining a repair, or addressing a question, plays a significant role in shaping the imminent relationship between the customer and the business. According to Qtrac, 93% of consumers indicate that they are more likely to become repeat customers when a business delivers outstanding customer service. Moreover, according to Zendesk, 73% of consumers indicate that they are likely to switch to a competitor following several negative experiences with a business. This statistic highlights the importance of maintaining high-quality customer service and consistent positive interactions. In the highly competitive market scenario, where consumers have numerous options, businesses must not overlook the impact of customer experience on retention. The decision to switch is often not just about the immediate experience but also about the cumulative effect of past interactions. To mitigate the risk of losing customers, organizations must proactively address potential issues, seek customer feedback, and implement improvements based on that feedback. By prioritizing exceptional service and demonstrating a commitment to customer satisfaction, businesses can foster loyalty and reduce the likelihood of customers turning to competitors. This shift towards prioritizing customer experience is encouraging organizations to adopt queue management solutions.

The rapid growth in population is a major factor that leads to unorganized queues in hospitals, retail shops, clinics, airports, and other facilities, which causes frustration among the crowd and deteriorates the service quality. In addition, at the time of peak business hours, the rush in the queue continues to surge, and this results in loss of service quality as the staff tries to manage the queue manually. With an objective to efficiently manage the queue and improve service quality, respective service providers opt for queue management solutions. Thus, the growing need for enhanced customer experience drives the queue management system market.

On the contrary, the complexities associated with QMS implementation hamper the growth of Middle East & Africa queue management system market.

Based on type, the Middle East & Africa queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held 63.1% market share in 2023, amassing US$ 30.06 million. It is projected to garner US$ 49.22 million by 2031 to register 6.4% CAGR during 2023–2031.

In terms of component, the Middle East & Africa queue management system market is segmented into solution and services. The solution segment held 76.7% share of Middle East & Africa queue management system market in 2023, amassing US$ 36.57 million. It is anticipated to garner US$ 58.37 million by 2031 to expand at 6.0% CAGR during 2023–2031.

By application, the Middle East & Africa queue management system market is divided into BFSI, hospitals, retail outlets, restaurants, utility service providers and airports, government offices, and others. The retail outlets segment held 29.3% share of Middle East & Africa queue management system market in 2023, amassing US$ 13.95 million. It is projected to garner US$ 21.33 million by 2031 to expand at 5.5% CAGR from 2023 to 2031.

Based on country, the Middle East & Africa queue management system market is categorized into South Africa, the UAE, Saudi Arabia, and the Rest of Middle East & Africa. Our regional analysis states that the UAE captured 43.2% share of Middle East & Africa queue management system market in 2023. It was assessed at US$ 20.57 million in 2023 and is likely to hit US$ 34.57 million by 2031, registering a CAGR of 6.7% during 2023–2031.

Key players operating in the queue management system market are Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc, among others.

• In 2024, WaitWell announced two innovative features – staff scheduling and payments – to its queueing and booking platform that will further arm service delivery organizations to elevate their customer’s experience. These features further cement WaitWell as an innovator in the queue management and booking space and position the company for continued growth.
• In 2023, QLess, the leader in digital queue management and appointment scheduling software, announced it continues to gain rapid traction in the market, boasting more than 200 million visitors served. Over the past 12 months, QLess saw 100 percent growth in healthcare, along with continued momentum in government, education and retail. As a result, QLess has expanded its leadership team to support its rapid growth. The company has also announced the appointment of Derek Francis as Chief Revenue Officer to drive continued customer adoption and market expansion.

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