中东和非洲医疗保健 CRM 市场预测至 2030 年 - 区域分析 - 按部署模式（基于云和本地）、产品类型（运营 CRM、分析 CRM 和协作 CRM）、应用程序（关系管理、案例管理、案例协调、社区拓展等）和最终用户（提供商、付款人等）
越来越重视以患者为中心的医疗保健服务，推动了中东和非洲医疗保健 CRM 市场的发展
医疗保健系统中以患者为中心的方法可以在患者、患者家属和医疗保健从业者之间建立伙伴关系，以根据患者的需求、偏好和要求做出决策。它还包括向患者提供特定的教育和支持，以做出某些决定并参与他们的护理。
与所有利益相关者（提供者、患者和其他人）的更多互动可以降低总体费用。此外，患者对健康、福祉和医疗保健选择的知识和理解的提高可以改善护理并降低疾病水平。这种改进的知识可以促进出院后的护理、医院就诊、减少再入院和二次咨询。通过与患者一起参与决策并与他们合作，医疗服务提供者可以就患者的健康做出更合适的决定。随着越来越多的医院在护理质量和成本方面争夺患者，竞争优势也随之增强。患者生活质量的提高会提高医生和患者的满意度。
技术创新和软件开发对医疗行业革命至关重要。这些技术发展支持医疗和管理服务，可大大增强和简化医疗流程、通信和工作流程。以患者为中心的医疗保健可提高患者满意度，从而使医疗保健提供者和医疗机构受益。因此，医疗保健提供者越来越多地采用以患者为中心的方法，推动了中东和非洲医疗保健 CRM 市场的增长。
中东和非洲医疗保健 CRM 市场概览
在卫生部和相关医疗保健部门采取众多举措后，沙特阿拉伯医疗保健系统面临着多项挑战。大多数挑战与电子健康 (e-Health) 战略的利用不足以及国家健康信息系统的发展有关。近年来，全国一些医院和其他医疗机构已开始使用电子健康系统。然而，沙特政府的卫生改革委员会指出，由于缺乏适当的卫生信息系统和应用程序，该国面临着重大的卫生部门挑战。
近年来，用户越来越多地使用数字技术进行预约。这可以归因于沙特阿拉伯政府的倡议。2022 年 9 月，沙特卫生部推出了一个国家医疗服务电子平台 Sehhaty。该应用程序通过电子方式链接并简化操作，集中并自动化整个医疗系统的转诊。卫生部在与数字政府管理局 (DGA) 签署合作协议时宣布合并所有卫生部门平台，并将 Sehhaty 应用程序打造为向个人提供医疗服务的国家电子平台。上述因素推动沙特阿拉伯中东和非洲医疗保健 CRM 市场稳步增长。
中东和非洲医疗保健 CRM 市场收入及预测至 2030 年（百万美元）
中东和非洲医疗保健 CRM 市场细分
中东和非洲医疗保健 CRM 市场分为部署模式、产品类型、应用、最终用户和国家/地区。
根据部署模式，中东和非洲医疗保健 CRM 市场分为基于云和本地部署。基于云的部分在 2022 年占据了更大的市场份额。
就产品类型而言，中东和非洲医疗保健 CRM 市场分为运营 CRM、分析 CRM 和协作 CRM。运营 CRM 部分在 2022 年占据了最大的市场份额。
按应用，中东和非洲医疗保健 CRM 市场细分为关系管理、案例管理、案例协调、社区拓展等。关系管理部分在 2022 年占据了最大的市场份额。案例管理部分进一步细分为疾病管理和临床试验关系管理。病例协调部分进一步细分为患者信息管理和预授权/资格。社区推广部分是进一步的服务推广/推广和社区健康教育。
按最终用户划分，中东和非洲医疗保健 CRM 市场细分为提供商、付款人和其他。提供商部分在 2022 年占据了最大的市场份额。
按国家/地区划分，中东和非洲医疗保健 CRM 市场细分为沙特阿拉伯、南非、阿联酋和中东和非洲其他地区。沙特阿拉伯在 2022 年占据了中东和非洲医疗保健 CRM 市场份额的主导地位。
Pegasystems Inc、Sage Group Plc、IQVIA Holdings Inc、SugarCRM Inc、SAP SE、Veeva Systems Inc、Oracle Corp、ScienceSoft USA Corp、Microsoft Corp、Salesforce Inc 和 International Business Machines Corp 是中东和非洲医疗保健 CRM 市场的主要公司。
Table of Content
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Middle East & Africa Healthcare CRM Market - Key Industry Dynamics
4.1 Middle East & Africa Healthcare CRM Market - Key Industry Dynamics
4.2 Market Drivers
4.2.1 Growing Emphasis on Patient-Cantered Healthcare Delivery
4.2.2 Increasing Demand for Data-Driven Insights, Analytics, and Population Health Management
4.3 Market Restraints
4.3.1 Lack of Data Security and Concerns Related to Patient Information Privacy
4.4 Market Opportunities
4.4.1 Increasing Knowledge About Internet of Things and Artificial Intelligence
4.5 Future Trends
4.5.1 Increasing Acceptance of Digital Health and Mobile CRM Solutions
4.6 Impact of Drivers and Restraints:
5. Healthcare CRM Market - Middle East & Africa Market Analysis
5.1 Middle East & Africa Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
5.2 Middle East & Africa Healthcare CRM Market Forecast and Analysis
6. Middle East & Africa Healthcare CRM Market Analysis - By Deployment Mode
6.1 Cloud Based
6.1.1 Overview
6.1.2 Cloud Based Market, Revenue and Forecast to 2030 (US$ Million)
6.2 On-premise
6.2.1 Overview
6.2.2 On-premise Market, Revenue and Forecast to 2030 (US$ Million)
7. Middle East & Africa Healthcare CRM Market Analysis - By Product Type
7.1 Operational CRM
7.1.1 Overview
7.1.2 Operational CRM Market, Revenue and Forecast to 2030 (US$ Million)
7.2 Analytical CRM
7.2.1 Overview
7.2.2 Analytical CRM Market, Revenue and Forecast to 2030 (US$ Million)
7.3 Collaborative CRM
7.3.1 Overview
7.3.2 Collaborative CRM Market, Revenue and Forecast to 2030 (US$ Million)
8. Middle East & Africa Healthcare CRM Market Analysis - By Application
8.1 Relationship Management
8.1.1 Overview
8.1.2 Relationship Management Market, Revenue and Forecast to 2030 (US$ Million)
8.2 Case Management
8.2.1 Overview
8.2.2 Case Management Market, Revenue and Forecast to 2030 (US$ Million)
8.3 Case Coordination
8.3.1 Overview
8.3.2 Case Coordination Market, Revenue and Forecast to 2030 (US$ Million)
8.4 Community Outreach
8.4.1 Overview
8.4.2 Community Outreach Market, Revenue and Forecast to 2030 (US$ Million)
8.5 Others
8.5.1 Overview
8.5.2 Others Market, Revenue and Forecast to 2030 (US$ Million)
9. Middle East & Africa Healthcare CRM Market Analysis - By End User
9.1 Providers
9.1.1 Overview
9.1.2 Providers Market, Revenue and Forecast to 2030 (US$ Million)
9.2 Payers
9.2.1 Overview
9.2.2 Payers Market, Revenue and Forecast to 2030 (US$ Million)
9.3 Others
9.3.1 Overview
9.3.2 Others Market, Revenue and Forecast to 2030 (US$ Million)
10. Middle East & Africa Healthcare CRM Market - Country Analysis
10.1 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Country
10.1.1 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Country
10.1.1.1 Saudi Arabia: Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
10.1.1.1.1 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Deployment Mode
10.1.1.1.2 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Product Type
10.1.1.1.3 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Application
10.1.1.1.3.1 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Case Management
10.1.1.1.3.2 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Community Outreach
10.1.1.1.3.3 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Case Coordination
10.1.1.1.4 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by End User
10.1.1.2 South Africa: Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
10.1.1.2.1 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Deployment Mode
10.1.1.2.2 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Product Type
10.1.1.2.3 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Application
10.1.1.2.3.1 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Case Management
10.1.1.2.3.2 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Community Outreach
10.1.1.2.3.3 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Case Coordination
10.1.1.2.4 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by End User
10.1.1.3 UAE: Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
10.1.1.3.1 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Deployment Mode
10.1.1.3.2 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Product Type
10.1.1.3.3 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Application
10.1.1.3.3.1 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Case Management
10.1.1.3.3.2 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Community Outreach
10.1.1.3.3.3 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Case Coordination
10.1.1.3.4 UAE: Middle East & Africa Healthcare CRM Market Breakdown by End User
10.1.1.4 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
10.1.1.4.1 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Deployment Mode
10.1.1.4.2 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Product Type
10.1.1.4.3 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Application
10.1.1.4.3.1 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Case Management
10.1.1.4.3.2 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Community Outreach
10.1.1.4.3.3 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Case Coordination
10.1.1.4.4 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by End User
11. Healthcare CRM Market Industry Landscape
11.1 Overview
12. Company Profiles
12.1 Pegasystems Inc
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and Services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Sage Group Plc
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and Services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments
12.3 IQVIA Holdings Inc
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and Services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 SugarCRM Inc
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and Services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 SAP SE
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and Services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 Veeva Systems Inc
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and Services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 Oracle Corp
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and Services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 ScienceSoft USA Corp
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and Services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 Microsoft Corp
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and Services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments
12.10 Salesforce Inc
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and Services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments
12.11 International Business Machines Corp
12.11.1 Key Facts
12.11.2 Business Description
12.11.3 Products and Services
12.11.4 Financial Overview
12.11.5 SWOT Analysis
12.11.6 Key Developments
13. Appendix
13.1 About The Insight Partners
13.2 Glossary of Terms
List of Tables
Table 1. Middle East & Africa Healthcare CRM Market Segmentation
Table 2. Largest Healthcare Data Breaches (2009-2022) as per the HIPAA Journal
Table 3. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million)
Table 4. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By Deployment Mode
Table 5. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Product Type
Table 6. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Application
Table 7. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By End User
Table 8. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
Table 9. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
Table 10. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
Table 11. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
Table 12. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
Table 13. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
Table 14. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
Table 15. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
Table 16. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
Table 17. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
Table 18. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
Table 19. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
Table 20. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
Table 21. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
Table 22. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
Table 23. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
Table 24. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
Table 25. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
Table 26. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
Table 27. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
Table 28. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
Table 29. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
Table 30. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
Table 31. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
Table 32. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
Table 33. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
Table 34. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
Table 35. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
Table 36. Recent Growth Strategies in the Healthcare CRM Market
Table 37. Glossary of Terms, Healthcare CRM Market
List of Figures
Figure 1. Middle East & Africa Healthcare CRM Market Segmentation, By Country
Figure 2. Impact Analysis of Drivers and Restraints
Figure 3. Middle East & Africa Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
Figure 4. Middle East & Africa Healthcare CRM Market Share (%) - By Deployment Mode, 2022 and 2030
Figure 5. Cloud Based Market Revenue and Forecasts to 2030 (US$ Million)
Figure 6. On-premise Market Revenue and Forecasts to 2030 (US$ Million)
Figure 7. Middle East & Africa Healthcare CRM Market Share (%) - By Product Type, 2022 and 2030
Figure 8. Operational CRM Market Revenue and Forecasts to 2030 (US$ Million)
Figure 9. Analytical CRM Market Revenue and Forecasts to 2030 (US$ Million)
Figure 10. Collaborative CRM Market Revenue and Forecasts to 2030 (US$ Million)
Figure 11. Middle East & Africa Healthcare CRM Market Share (%) - By Application, 2022 and 2030
Figure 12. Relationship Management Market Revenue and Forecasts to 2030 (US$ Million)
Figure 13. Case Management Market Revenue and Forecasts to 2030 (US$ Million)
Figure 14. Case Coordination Market Revenue and Forecasts to 2030 (US$ Million)
Figure 15. Community Outreach Market Revenue and Forecasts to 2030 (US$ Million)
Figure 16. Others Market Revenue and Forecasts to 2030 (US$ Million)
Figure 17. Middle East & Africa Healthcare CRM Market Share (%) - By End User, 2022 and 2030
Figure 18. Providers Market Revenue and Forecasts to 2030 (US$ Million)
Figure 19. Payers Market Revenue and Forecasts to 2030 (US$ Million)
Figure 20. Others Market Revenue and Forecasts to 2030 (US$ Million)
Figure 21. Middle East & Africa Healthcare CRM Market Breakdown by Key Countries - Revenue (2022) (US$ Million)
Figure 22. Middle East & Africa Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)
Figure 23. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
Figure 24. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
Figure 25. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
Figure 26. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
1. Pegasystems Inc
2. Sage Group Plc
3. IQVIA Holdings Inc
4. SugarCRM Inc
5. SAP SE
6. Veeva Systems Inc
7. Oracle Corp
8. ScienceSoft USA Corp
9. Microsoft Corp
10. Salesforce Inc
11. International Business Machines Corp
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Middle East & Africa healthcare CRM market.
- Highlights key business priorities in order to assist companies to realign their business strategies.
- The key findings and recommendations highlight crucial progressive industry trends in the Middle East & Africa healthcare CRM market, thereby allowing players across the value chain to develop effective long-term strategies.
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
- Scrutinize in-depth Middle East & Africa market trends and outlook coupled with the factors driving the Middle East & Africa healthcare CRM market, as well as those hindering it.
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.