Middle East & Africa Digital Business Support System Market

Market Introduction

A Digital Business Support System (BSS) permits the organizations to efficiently carry-out a customer-centric business approach and digitally advanced customer-engagement solutions and further enhance customer service. These systems also allow better management of customer profiles, revenue, products, and customer orders. The Digital Business Support System (BSS) also automate the overall business processes to support the complete customer lifecycle that varies from shopping, ordering to the billing process. Rise in number of telecom users and rapid growth in telecom infrastructure across the region are propelling the MEA digital Business Support System (BSS) market. Additionally, rise in monetization efforts on communication infrastructural investments and increase in mobile data usage are further expected to drive the MEA digital Business Support System (BSS) market. Mounting demand for broadband services and mobile devices and increasing capital investments are expected to bolster the MEA digital Business Support System (BSS) market. Long-term economic growth in the Middle East, North Africa, and Sub-Saharan Africa fuels new infrastructure and telecom projects. Furthermore, growing smartphone penetration and rising focus on deployment and usage of advanced technologies, such as network functions virtualization and cloud-based deployments, are likely to impact the MEA digital Business Support System (BSS) market's growth positively.

Moreover, in case of COVID-19, MEA is highly affected specially Turkey and South Africa. The region comprises of many growing economies such as UAE among others, which are prospective markets for CSPs, owing to the huge presence of diverse telecom customer base. During lockdown the people are rigorously using communication channel, as they were locked in their homes. Thus, the adoption of OTT platforms, video communication and other platform has faced a constant surge in their demands. Therefore, this surge has created huge opportunity for the digital Business Support System (BSS) provider to offer fascinating services to their customers. The global COVID-19 pandemic would have significant effects on global economies, but the Middle East region is anticipated to be especially impacted as there is already pressure on economy of various oil-based countries due to falling oil prices. In addition to this, the factory lockdowns, business shutdowns and travel bans are further aggravating the economic problems of the countries in the MEA region. However, like other regions, the increased consumption of digital services will boost the impact on the digital Business Support System (BSS) market and thus the impact is expected to grow further. Hence, the estimated impact in MEA’s economic condition and impact of COVID-19 on the growth of various industries in the region is expected to positively impact the growth of the digital Business Support System (BSS) market in 2020 and 2021.

Market Overview and Dynamics

The MEA digital business support system market is expected to grow from US$ 163.84 million in 2019 to US$ 340.73 million by 2027; it is estimated to grow at a CAGR of 9.8% from 2020 to 2027. Escalating advanced and easy-to-use digital BSS solutions is expected to accelerate the MEA digital business support system market. There has been a growing need for advanced and easy-to-use digital Business Support System (BSS) solutions. End users of BSS solutions have a large number of backend operations that they want to manage effectively. Therefore, they look for a digital Business Support System (BSS) solution that is comprehensive and easy-to-operate. Business environment and competitive landscape in the telecommunication sector are changing radically. New technology, especially 5G, acts as a catalyst for further disruption, thereby creating a unique opportunity to offer value-added services. Digital Business Support System (BSS) vendors are now embracing advanced technologies, such as analytics and business intelligence, to develop a better real-time solution. Digital Business Support System (BSS) has the cloud-native architecture to provide unprecedented levels of flexibility and scale. With cloud-native architecture, operators can leverage the cloud's multi­tenancy characteristics to develop consistency of process and reduce the overall time and cost of development. Digital Business Support System (BSS) are, therefore, significantly deployed by CSPs, driving the MEA digital business support system market.     

Key Market Segments

In terms of component, the services segment accounted for the largest share of the MEA digital business support system market in 2019.  

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the MEA digital business support system market are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Accenture; Alepo; Amdocs Limited; BearingPoint; Capgemini SE; Comarch SA; Comviva; CSG Systems International, Inc.; Huawei Technologies Co., Ltd.; IBM Corporation; Infosys Ltd.; MIND CTI; NetCracker Technology Corporation; Nokia Corporation; Optiva Inc.; Oracle Corporation; Sigma Software; Sterlite Tech; Tata Consultancy Services Limited; Telefonaktiebolaget LM Ericsson; ZTE Corporation.

Reasons to buy report

• To understand the MEA digital business support system market landscape and identify market segments that are most likely to guarantee a strong return
• Stay ahead of the race by comprehending the ever-changing competitive landscape for MEA digital business support system market
• Efficiently plan M&A and partnership deals in MEA digital business support system market by identifying market segments with the most promising probable sales
• Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form MEA digital business support system market
• Obtain market revenue forecast for market by various segments from 2020-2027 in MEA region.

MEA Digital Business Support System Market Segmentation

MEA Digital Business Support System Market - By Component

• Solution
• Services
  • Professional
    • License and Maintenance
    • Consulting
    • Implementation
    • Training and Education
  • Managed

MEA Digital Business Support System Market - By Country

• South Africa
• Saudi Arabia
• Turkey
• UAE
• Israel
• Rest of MEA                                                 

MEA Digital Business Support System Market - Company Profiles

• Accenture
• Alepo
• Amdocs Limited
• BEARINGPOINT
• Capgemini SE
• Comarch SA
• Comviva
• CSG Systems International, Inc.
• Huawei Technologies Co., Ltd.
• IBM Corporation
• Infosys Ltd.
• MIND CTI
• NetCracker Technology Corporation
• Nokia Corporation
• Optiva Inc.
• Oracle Corporation
• Sigma Software
• STERLITE TECH
• Tata Consultancy Services Limited
• Telefonaktiebolaget LM Ericsson
• ZTE Corporation  

Middle East & Africa Digital Business Support System Market Strategic Insights

Middle East & Africa Digital Business Support System Market Segmentation Analysis

Middle East & Africa Digital Business Support System Market Report Highlights

Middle East & Africa Digital Business Support System Report Scope

Middle East & Africa Digital Business Support System Market Country and Regional Insights