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Middle East & Africa Digital Business Support System Market Forecast to 2027 - COVID-19 Impact and Regional Analysis By Component (Solution and Services [Professional {License and Maintenance, Consulting, Implementation, and Training and Education} and Managed]) 

Code: TIPRE00020535 | Pages: 196 | Industry: Technology, Media and Telecommunications | Date: Mar 2021
Covid

Market Introduction

A Digital Business Support System (BSS) permits the organizations to efficiently carry-out a customer-centric business approach and digitally advanced customer-engagement solutions and further enhance customer service. These systems also allow better management of customer profiles, revenue, products, and customer orders. The Digital Business Support System (BSS) also automate the overall business processes to support the complete customer lifecycle that varies from shopping, ordering to the billing process. Rise in number of telecom users and rapid growth in telecom infrastructure across the region are propelling the MEA digital Business Support System (BSS) market. Additionally, rise in monetization efforts on communication infrastructural investments and increase in mobile data usage are further expected to drive the MEA digital Business Support System (BSS) market. Mounting demand for broadband services and mobile devices and increasing capital investments are expected to bolster the MEA digital Business Support System (BSS) market. Long-term economic growth in the Middle East, North Africa, and Sub-Saharan Africa fuels new infrastructure and telecom projects. Furthermore, growing smartphone penetration and rising focus on deployment and usage of advanced technologies, such as network functions virtualization and cloud-based deployments, are likely to impact the MEA digital Business Support System (BSS) market's growth positively.

Moreover, in case of COVID-19, MEA is highly affected specially Turkey and South Africa. The region comprises of many growing economies such as UAE among others, which are prospective markets for CSPs, owing to the huge presence of diverse telecom customer base. During lockdown the people are rigorously using communication channel, as they were locked in their homes. Thus, the adoption of OTT platforms, video communication and other platform has faced a constant surge in their demands. Therefore, this surge has created huge opportunity for the digital Business Support System (BSS) provider to offer fascinating services to their customers. The global COVID-19 pandemic would have significant effects on global economies, but the Middle East region is anticipated to be especially impacted as there is already pressure on economy of various oil-based countries due to falling oil prices. In addition to this, the factory lockdowns, business shutdowns and travel bans are further aggravating the economic problems of the countries in the MEA region. However, like other regions, the increased consumption of digital services will boost the impact on the digital Business Support System (BSS) market and thus the impact is expected to grow further. Hence, the estimated impact in MEA’s economic condition and impact of COVID-19 on the growth of various industries in the region is expected to positively impact the growth of the digital Business Support System (BSS) market in 2020 and 2021.

Market Overview and Dynamics

The MEA digital business support system market is expected to grow from US$ 163.84 million in 2019 to US$ 340.73 million by 2027; it is estimated to grow at a CAGR of 9.8% from 2020 to 2027. Escalating advanced and easy-to-use digital BSS solutions is expected to accelerate the MEA digital business support system market. There has been a growing need for advanced and easy-to-use digital Business Support System (BSS) solutions. End users of BSS solutions have a large number of backend operations that they want to manage effectively. Therefore, they look for a digital Business Support System (BSS) solution that is comprehensive and easy-to-operate. Business environment and competitive landscape in the telecommunication sector are changing radically. New technology, especially 5G, acts as a catalyst for further disruption, thereby creating a unique opportunity to offer value-added services. Digital Business Support System (BSS) vendors are now embracing advanced technologies, such as analytics and business intelligence, to develop a better real-time solution. Digital Business Support System (BSS) has the cloud-native architecture to provide unprecedented levels of flexibility and scale. With cloud-native architecture, operators can leverage the cloud's multi­tenancy characteristics to develop consistency of process and reduce the overall time and cost of development. Digital Business Support System (BSS) are, therefore, significantly deployed by CSPs, driving the MEA digital business support system market.     

Key Market Segments

In terms of component, the services segment accounted for the largest share of the MEA digital business support system market in 2019.  

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the MEA digital business support system market are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Accenture; Alepo; Amdocs Limited; BearingPoint; Capgemini SE; Comarch SA; Comviva; CSG Systems International, Inc.; Huawei Technologies Co., Ltd.; IBM Corporation; Infosys Ltd.; MIND CTI; NetCracker Technology Corporation; Nokia Corporation; Optiva Inc.; Oracle Corporation; Sigma Software; Sterlite Tech; Tata Consultancy Services Limited; Telefonaktiebolaget LM Ericsson; ZTE Corporation.

Reasons to buy report

  • To understand the MEA digital business support system market landscape and identify market segments that are most likely to guarantee a strong return
  • Stay ahead of the race by comprehending the ever-changing competitive landscape for MEA digital business support system market
  • Efficiently plan M&A and partnership deals in MEA digital business support system market by identifying market segments with the most promising probable sales
  • Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form MEA digital business support system market
  • Obtain market revenue forecast for market by various segments from 2020-2027 in MEA region.

MEA Digital Business Support System Market Segmentation

MEA Digital Business Support System Market - By Component

  • Solution
  • Services
    • Professional
      • License and Maintenance
      • Consulting
      • Implementation
      • Training and Education
    • Managed

MEA Digital Business Support System Market - By Country

  • South Africa
  • Saudi Arabia
  • Turkey
  • UAE
  • Israel
  • Rest of MEA                                                 

MEA Digital Business Support System Market - Company Profiles

  • Accenture
  • Alepo
  • Amdocs Limited
  • BEARINGPOINT
  • Capgemini SE
  • Comarch SA
  • Comviva
  • CSG Systems International, Inc.
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Infosys Ltd.
  • MIND CTI
  • NetCracker Technology Corporation
  • Nokia Corporation
  • Optiva Inc.
  • Oracle Corporation
  • Sigma Software
  • STERLITE TECH
  • Tata Consultancy Services Limited
  • Telefonaktiebolaget LM Ericsson
  • ZTE Corporation  

1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

2.           Key Takeaways

3.           Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           MEA Digital Business Support System (BSS) Market Landscape

4.1         Market Overview

4.2         Porters Five Forces Analysis

4.2.1        Bargaining Power of Buyers

4.2.2        Bargaining Power of Suppliers

4.2.3        Threat to New Entrants

4.2.4        Threat to Substitutes

4.2.5        Competitive Rivalry

4.3         Ecosystem Analysis

4.4         Expert Opinion

5.           MEA Digital Business Support System (BSS) Market – Key Market Dynamics

5.1         Market Drivers

5.1.1        Growth of Telecommunication Companies Toward Comprehensive Digital Offering

5.1.2        Escalating Advanced and Easy-to-Use Digital BSS Solutions

5.2         Market Restraints

5.2.1        Deficiency of Awareness and Expertise About Digital BSS Solutions

5.3         Future Trends

5.3.1        Urge for Continuous Innovation by Digital BSS Vendors

5.4         Market Opportunities

5.4.1        Preconfigured Digital BSS Solution

5.5         Impact Analysis of Drivers and Restraints

6.           Digital Business Support System (BSS) Market – MEA Analysis

6.1         MEA Digital Business Support System (BSS) Market Overview

6.2         MEA Digital Business Support System (BSS) Market Forecast and Analysis

7.           MEA Digital Business Support System (BSS) Market Analysis – By Component

7.1         Overview

7.2         MEA Digital Business Support System (BSS) Market Breakdown, By Component 2019 & 2027 (%)

7.3         Solution

7.3.1        Overview

7.3.2        Solution: Digital Business Support System (BSS) Market Forecast and Analysis

7.4         Services

7.4.1        Overview

7.4.2        Services: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1          Professional Services

7.4.2.1.1          Overview

7.4.2.1.2          Professional Services: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.1        License and Maintenance

7.4.2.1.2.1.1       Overview

7.4.2.1.2.1.2       License and Maintenance: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.2        Consulting

7.4.2.1.2.2.1       Overview

7.4.2.1.2.2.2       Consulting: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.3        Implementation

7.4.2.1.2.3.1       Overview

7.4.2.1.2.3.2       Implementation: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.4        Training & Education Service

7.4.2.1.2.4.1       Overview

7.4.2.1.2.4.2       Training & Education Service: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.2          Managed Services

7.4.2.2.1          Overview

7.4.2.2.2          Managed Services: Digital Business Support System (BSS) Market Forecast and Analysis

8.           MEA Digital Business Support System (BSS) Market – Country Analysis

8.1         Overview

8.1.1        MEA: Digital Business Support System (BSS) Market, by Key Country

8.1.1.1          South Africa: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.1.1          South Africa: Digital Business Support System (BSS) Market, By Component

8.1.1.1.1.1        South Africa: Digital Business Support System (BSS) Market, By Services

8.1.1.1.1.1.1       South Africa: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.2          Saudi Arabia: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.2.1          Saudi Arabia: Digital Business Support System (BSS) Market, By Component

8.1.1.2.1.1        Saudi Arabia: Digital Business Support System (BSS) Market, By Services

8.1.1.2.1.1.1       Saudi Arabia: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.3          UAE: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.3.1          UAE: Digital Business Support System (BSS) Market, By Component

8.1.1.3.1.1        UAE: Digital Business Support System (BSS) Market, By Services

8.1.1.3.1.1.1       UAE: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.4          Turkey: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.4.1          Turkey: Digital Business Support System (BSS) Market, By Component

8.1.1.4.1.1        Turkey: Digital Business Support System (BSS) Market, By Services

8.1.1.4.1.1.1       Turkey: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.5          Israel: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.5.1          Israel: Digital Business Support System (BSS) Market, By Component

8.1.1.5.1.1        Israel: Digital Business Support System (BSS) Market, By Services

8.1.1.5.1.1.1       Israel: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.6          Rest of MEA: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.6.1          Rest of MEA: Digital Business Support System (BSS) Market, By Component

8.1.1.6.1.1        Rest of MEA: Digital Business Support System (BSS) Market, By Services

8.1.1.6.1.1.1       Rest of MEA: Digital Business Support System (BSS) Market, By Professional Services

9.           MEA Digital Business Support System (BSS) Market- COVID-19 Impact Analysis

9.1         MEA

10.        Industry Landscape

10.1      Overview

10.2      Market Initiative

10.3      New Product Development

10.4      Merger and Acquisition

11.        Company Profiles

11.1      Amdocs Limited

11.1.1     Key Facts

11.1.2     Business Description

11.1.3     Products and Services

11.1.4     Financial Overview

11.1.5     SWOT Analysis

11.1.6     Key Developments

11.2      Huawei Technologies Co., Ltd.

11.2.1     Key Facts

11.2.2     Business Description

11.2.3     Products and Services

11.2.4     Financial Overview

11.2.5     SWOT Analysis

11.2.6     Key Developments

11.3      Telefonaktiebolaget LM Ericsson

11.3.1     Key Facts

11.3.2     Business Description

11.3.3     Products and Services

11.3.4     Financial Overview

11.3.5     SWOT Analysis

11.3.6     Key Developments

11.4      NetCracker Technology Corporation

11.4.1     Key Facts

11.4.2     Business Description

11.4.3     Products and Services

11.4.4     Financial Overview

11.4.5     SWOT Analysis

11.4.6     Key Developments

11.5      CSG Systems International, Inc.

11.5.1     Key Facts

11.5.2     Business Description

11.5.3     Products and Services

11.5.4     Financial Overview

11.5.5     SWOT Analysis

11.5.6     Key Developments

11.6      Optiva Inc.

11.6.1     Key Facts

11.6.2     Business Description

11.6.3     Products and Services

11.6.4     Financial Overview

11.6.5     SWOT Analysis

11.6.6     Key Developments

11.7      Nokia Corporation

11.7.1     Key Facts

11.7.2     Business Description

11.7.3     Products and Services

11.7.4     Financial Overview

11.7.5     SWOT Analysis

11.7.6     Key Developments

11.8      Capgemini SE

11.8.1     Key Facts

11.8.2     Business Description

11.8.3     Products and Services

11.8.4     Financial Overview

11.8.5     SWOT Analysis

11.8.6     Key Developments

11.9      ZTE Corporation

11.9.1     Key Facts

11.9.2     Business Description

11.9.3     Products and Services

11.9.4     Financial Overview

11.9.5     SWOT Analysis

11.9.6     Key Developments

11.10   Alepo

11.10.1  Key Facts

11.10.2  Business Description

11.10.3  Products and Services

11.10.4  Financial Overview

11.10.5  SWOT Analysis

11.10.6  Key Developments

11.11   Sigma Software

11.11.1  Key Facts

11.11.2  Business Description

11.11.3  Products and Services

11.11.4  Financial Overview

11.11.5  SWOT Analysis

11.11.6  Key Developments

11.12   STERLITE TECH

11.12.1  Key Facts

11.12.2  Business Description

11.12.3  Products and Services

11.12.4  Financial Overview

11.12.5  SWOT Analysis

11.12.6  Key Developments

11.13   Comarch SA

11.13.1  Key Facts

11.13.2  Business Description

11.13.3  Products and Services

11.13.4  Financial Overview

11.13.5  SWOT Analysis

11.13.6  Key Developments

11.14   Accenture

11.14.1  Key Facts

11.14.2  Business Description

11.14.3  Products and Services

11.14.4  Financial Overview

11.14.5  SWOT Analysis

11.14.6  Key Developments

11.15   Infosys Ltd.

11.15.1  Key Facts

11.15.2  Business Description

11.15.3  Products and Services

11.15.4  Financial Overview

11.15.5  SWOT Analysis

11.15.6  Key Developments

11.16   Oracle Corporation

11.16.1  Key Facts

11.16.2  Business Description

11.16.3  Products and Services

11.16.4  Financial Overview

11.16.5  SWOT Analysis

11.16.6  Key Developments

11.17   Comviva

11.17.1  Key Facts

11.17.2  Business Description

11.17.3  Products and Services

11.17.4  Financial Overview

11.17.5  SWOT Analysis

11.17.6  Key Developments

11.18   BEARINGPOINT

11.18.1  Key Facts

11.18.2  Business Description

11.18.3  Products and Services

11.18.4  Financial Overview

11.18.5  SWOT Analysis

11.18.6  Key Developments

11.19   Tata Consultancy Services Limited

11.19.1  Key Facts

11.19.2  Business Description

11.19.3  Products and Services

11.19.4  Financial Overview

11.19.5  SWOT Analysis

11.19.6  Key Developments

11.21   MIND CTI

11.21.1  Key Facts

11.21.2  Business Description

11.21.3  Products and Services

11.21.4  Financial Overview

11.21.5  SWOT Analysis

11.21.6  Key Developments

11.22   IBM Corporation

11.22.1  Key Facts

11.22.2  Business Description

11.22.3  Products and Services

11.22.4  Financial Overview

11.22.5  SWOT Analysis

11.22.6  Key Developments

12.        Appendix

12.1      About The Insight Partners

12.2      Word Index

LIST OF TABLES

Table 1.             MEA Digital Business Support System (BSS) market, Revenue and Forecast to 2027 (US$ Mn)

Table 2.             South Africa: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 3.             South Africa: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 4.             South Africa: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 5.             Saudi Arabia: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 6.             Saudi Arabia: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 7.             Saudi Arabia: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 8.             UAE: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 9.             UAE: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 10.          UAE: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 11.          Turkey: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 12.          Turkey: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 13.          Turkey: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 14.          Israel: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 15.          Israel: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 16.          Israel: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 17.          Rest of MEA: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 18.          Rest of MEA: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 19.          Rest of MEA: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 20.          List of Abbreviation

LIST OF FIGURES

Figure 1.           MEA Digital Business Support System (BSS) Market Segmentation

Figure 2.           MEA Digital Business Support System (BSS) Market Segmentation – By Country

Figure 3.           MEA Digital Business Support System (BSS) Market Overview

Figure 4.           Services Segment is Expected to Dominate the Market by Component

Figure 5.           Managed services Segment held Largest Market Share in 2019

Figure 6.           License and Maintenance held Largest Market Share in 2019

Figure 7.           South Africa held Largest Market Share in 2019

Figure 8.           Porter’s Five Forces Analysis

Figure 9.           Expert Opinion

Figure 10.        MEA Digital Business Support System (BSS) Market: Impact Analysis of Drivers and Restraints

Figure 11.        MEA Digital Business Support System (BSS) Market Forecast and Analysis, (US$ Mn)

Figure 12.        MEA Digital Business Support System (BSS) Market Breakdown, by Component, 2019 & 2027 (%)

Figure 13.        MEA Solution: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 14.        MEA Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 15.        MEA Professional Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 16.        MEA License and Maintenance: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 17.        MEA Consulting: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 18.        MEA Implementation: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 19.        MEA Training & Education Service: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 20.        MEA Managed Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 21.        MEA: Digital Business Support System (BSS) Market Revenue Share, by Key Country (2019 and 2027)

Figure 22.        South Africa: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 23.        Saudi Arabia: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 24.        UAE: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 25.        Turkey: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 26.        Israel: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 27.        Rest of MEA: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 28.        Impact of COVID-19 Pandemic in MEA Country Markets

 

  1. Accenture
  2. Alepo
  3. Amdocs Limited
  4. BearingPoint
  5. Capgemini SE
  6. Comarch SA
  7. Comviva
  8. CSG Systems International, Inc.
  9. Huawei Technologies Co., Ltd.
  10. IBM Corporation
  11. Infosys Ltd.
  12. MIND CTI
  13. NetCracker Technology Corporation
  14. Nokia Corporation
  15. Optiva Inc.
  16. Oracle Corporation
  17. Sigma Software
  18. Sterlite Tech
  19. Tata Consultancy Services Limited
  20. Telefonaktiebolaget LM Ericsson
  21. ZTE Corporation
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the MEA digital business support system market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the MEA digital business support system market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth MEA market trends and outlook coupled with the factors driving the digital business support system market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution            

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