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Asia-Pacific Digital Business Support System Market Forecast to 2027 - COVID-19 Impact and Regional Analysis By Component (Solution and Services [Professional {License and Maintenance, Consulting, Implementation, and Training and Education} and Managed]) 

Code: TIPRE00020532 | Pages: 195 | Industry: Technology, Media and Telecommunications | Date: Mar 2021
Covid

Market Introduction

A Digital Business Support System (BSS) permits the organizations to efficiently carry-out a customer-centric business approach and digitally advanced customer-engagement solutions and further enhance customer service. These systems also allow better management of customer profiles, revenue, products, and customer orders. The Digital Business Support System (BSS) also automate the overall business processes to support the complete customer lifecycle that varies from shopping, ordering to the billing process. The APAC region is witnessing significant increase in demand for efficient digital Business Support System (BSS) owing to increase in number of telecom service users, especially in populous countries—such as India and China. The digital Business Support System (BSS) market is witnessing rapid growth in this region owing to the large customer base and increase in mobile and internet penetration rates. China holds the largest share in the APAC digital Business Support System (BSS) market. Furthermore, IoT and cloud-based BSS and services have helped operators continue to grow and look beyond connectivity. These solutions are providing significant benefits to customers—such as reduced costs, increased productivity, and automated business processes—and driving innovative new products and services, new lines of business, and new business models.

Moreover, in case of COVID-19, APAC is highly affected specially India and China. Due to the pandemic, uncertain consumer demand has affected the communication industry in the region. The lockdown of various factories in China affects the global supply chains and negatively impacts the sales of various products and services. However, China has emerged from a containment phase and moved into the mitigation stage; its experience is helping countries currently at the start of the COVID-19 cycle to plan their responses better. Major dependency of the individuals and the organizations on digital tools for videoconferencing, conference calls, webinars, and many more are driving the growth for telecom services. Furthermore, the rising demand for text messages is witnessing huge decline as compared to video calls and voice calls but the growing usage of internet for better communication across the region is boosting the market across the region. The educational institutes in the region are focusing on designing the contingency plans that encourage distance learning, which is further boosting the demand of digital Business Support System (BSS) market in the region. Moreover, India is another country where cases are rising constantly and business activities are halted due to nationwide lockdown. The government of various countries in this region such as India are taking drastic measures to reduce the effects coronavirus outbreak by announcing lockdowns, travel and trade bans.

Market Overview and Dynamics

The APAC digital business support system market is expected to grow from US$ 753.77 million in 2019 to US$ 2,151.01 million by 2027; it is estimated to grow at a CAGR of 14.2 % from 2020 to 2027. High focus of telecommunication players on offering digital solutions  is expected to accelerate the APAC digital business support system market. Telecommunication companies have been facing intense competition for the past few years. Due to stiff competition and market concentration, telcos are losing their subscriber base, which, in turn, is affecting their yearly margin. The transformation was induced to effectively compete in the market and meet subscribers' changing requirements. Several telecommunication providers have also started implementing intuitive, omnichannel self-services to enhance overall customer experiences. Due to this significant shift in the service offering across APAC region, there is a growing need for more enhanced backend services, which can quicken and smoothen the service delivery process. Therefore, telcos require support from the business support system (BSS) platform. There has been a growing need for high-speed BSS, with easy customization and digital transformation support. This has led to increased demand for digital Business Support System (BSS) across the APAC. Digital Telecommunication companies are spending significantly on digital Business Support System (BSS) platforms. They are looking for quick deployment of digital Business Support System (BSS) platforms. Therefore, vendors operating in the market need to offer digital Business Support System (BSS) that is easy to use (requires less training) and can be easily extended to incorporate expanding business operation requirements of telecommunication companies. Today, telecommunication companies are not only serving individual customers, but they are also catering to the need of enterprises. Therefore, they need a comprehensive digital Business Support System (BSS) solution to support their ever-expanding target, which will drive the APAC digital business support system market.

Key Market Segments

In terms of component, the services segment accounted for the largest share of the APAC digital business support system market in 2019.  

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the APAC digital business support system market are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Accenture; Alepo; Amdocs Limited; BearingPoint; Capgemini SE; Cerillion plc; Comarch SA; Comviva; CSG Systems International, Inc.; FTS – Formula Telecom Solutions Ltd; Huawei Technologies Co., Ltd.; IBM Corporation; Infosys Ltd.; NetCracker Technology Corporation; Nokia Corporation; Optiva Inc.; Oracle Corporation; Sigma Software; Sterlite Tech; Tata Consultancy Services Limited; Telefonaktiebolaget LM Ericsson; ZTE Corporation.

Reasons to buy report

  • To understand the APAC digital business support system market landscape and identify market segments that are most likely to guarantee a strong return
  • Stay ahead of the race by comprehending the ever-changing competitive landscape for APAC digital business support system market
  • Efficiently plan M&A and partnership deals in APAC digital business support system market by identifying market segments with the most promising probable sales
  • Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form APAC digital business support system market
  • Obtain market revenue forecast for market by various segments from 2020-2027 in APAC region.

APAC Digital Business Support System Market Segmentation

APAC Digital Business Support System Market - By Component

  • Solution
  • Services
    • Professional
      • License and Maintenance
      • Consulting
      • Implementation
      • Training and Education
    • Managed

APAC Digital Business Support System Market - By Country

  • China
  • Japan
  • India
  • Australia
  • South Korea
  • Rest of APAC                                    

APAC Digital Business Support System Market - Company Profiles

  • Accenture
  • Alepo
  • Amdocs Limited
  • BearingPoint            
  • Capgemini SE
  • Cerillion plc
  • Comarch SA
  • Comviva
  • CSG Systems International, Inc.
  • FTS – Formula Telecom Solutions Ltd
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Infosys Ltd.
  • NetCracker Technology Corporation
  • Nokia Corporation
  • Optiva Inc.
  • Oracle Corporation 
  • Sigma Software
  • Sterlite Tech
  • Tata Consultancy Services Limited
  • Telefonaktiebolaget LM Ericsson
  • ZTE Corporation

1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

2.           Key Takeaways

3.           Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           APAC Digital Business Support System (BSS) Market Landscape

4.1         Market Overview

4.2         Porters Five Forces Analysis

4.2.1        Bargaining Power of Buyers

4.2.2        Bargaining Power of Suppliers

4.2.3        Threat to New Entrants

4.2.4        Threat to Substitutes

4.2.5        Competitive Rivalry

4.3         Ecosystem Analysis

4.4         Expert Opinion

5.           APAC Digital Business Support System (BSS) Market – Key Market Dynamics

5.1         Market Drivers

5.1.1        High Focus of Telecommunication Players on Offering Digital Solutions

5.1.2        Growth of Advanced and Easy-to-Use Digital BSS Solutions

5.2         Market Restraints

5.2.1        Dearth of Awareness and Expertise About Digital BSS Solutions

5.3         Future Trends

5.3.1        Demand for Continuous Innovation by Digital BSS Vendors

5.4         Market Opportunities

5.4.1        Predefined and Ready to Use digital BSS solution

5.5         Impact Analysis of Drivers and Restraints

6.           Digital Business Support System (BSS) Market – APAC Analysis

6.1         APAC Digital Business Support System (BSS) Market Overview

6.2         APAC Digital Business Support System (BSS) Market Forecast and Analysis

7.           APAC Digital Business Support System (BSS) Market Analysis – By Component

7.1         Overview

7.2         APAC Digital Business Support System (BSS) Market Breakdown, By Component 2019 & 2027 (%)

7.3         Solution

7.3.1        Overview

7.3.2        Solution: Digital Business Support System (BSS) Market Forecast and Analysis

7.4         Services

7.4.1        Overview

7.4.2        Services: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1          Professional Services

7.4.2.1.1          Overview

7.4.2.1.2          Professional Services: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.1        License and Maintenance

7.4.2.1.2.1.1       Overview

7.4.2.1.2.1.2       License and Maintenance: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.2        Consulting

7.4.2.1.2.2.1       Overview

7.4.2.1.2.2.2       Consulting: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.3        Implementation

7.4.2.1.2.3.1       Overview

7.4.2.1.2.3.2       Implementation: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.4        Training & Education Service

7.4.2.1.2.4.1       Overview

7.4.2.1.2.4.2       Training & Education Service: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.2          Managed Services

7.4.2.2.1          Overview

7.4.2.2.2          Managed Services: Digital Business Support System (BSS) Market Forecast and Analysis

8.           APAC Digital Business Support System (BSS) Market – Country Analysis

8.1         Overview

8.1.1        APAC: Digital Business Support System (BSS) Market, By Country

8.1.1.1          Australia: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.1.1          Australia: Digital Business Support System (BSS) Market, By Component

8.1.1.1.1.1        Australia: Digital Business Support System (BSS) Market, By Services

8.1.1.1.1.1.1       Australia: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.2          China: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.2.1          China: Digital Business Support System (BSS) Market, By Component

8.1.1.2.1.1        China: Digital Business Support System (BSS) Market, By Services

8.1.1.2.1.1.1       China: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.3          India: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.3.1          India: Digital Business Support System (BSS) Market, By Component

8.1.1.3.1.1        India: Digital Business Support System (BSS) Market, By Services

8.1.1.3.1.1.1       India: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.4          Japan: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.4.1          Japan: Digital Business Support System (BSS) Market, By Component

8.1.1.4.1.1        Japan: Digital Business Support System (BSS) Market, By Services

8.1.1.4.1.1.1       Japan: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.5          South Korea: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.5.1          South Korea: Digital Business Support System (BSS) Market, By Component

8.1.1.5.1.1        South Korea: Digital Business Support System (BSS) Market, By Services

8.1.1.5.1.1.1       South Korea: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.6          Rest of APAC: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.6.1          Rest of APAC: Digital Business Support System (BSS) Market, By Component

8.1.1.6.1.1        Rest of APAC: Digital Business Support System (BSS) Market, By Services

8.1.1.6.1.1.1       Rest of APAC: Digital Business Support System (BSS) Market, By Professional Services

9.           APAC Digital Business Support System (BSS) Market- COVID-19 Impact Analysis

9.1         APAC

10.        Industry Landscape

10.1      Overview

10.2      Market Initiative

10.3      New Product Development

10.4      Merger and Acquisition

11.        Company Profiles

11.1      Amdocs Limited

11.1.1     Key Facts

11.1.2     Business Description

11.1.3     Products and Services

11.1.4     Financial Overview

11.1.5     SWOT Analysis

11.1.6     Key Developments

11.2      Huawei Technologies Co., Ltd.

11.2.1     Key Facts

11.2.2     Business Description

11.2.3     Products and Services

11.2.4     Financial Overview

11.2.5     SWOT Analysis

11.2.6     Key Developments

11.3      Telefonaktiebolaget LM Ericsson

11.3.1     Key Facts

11.3.2     Business Description

11.3.3     Products and Services

11.3.4     Financial Overview

11.3.5     SWOT Analysis

11.3.6     Key Developments

11.4      NetCracker Technology Corporation

11.4.1     Key Facts

11.4.2     Business Description

11.4.3     Products and Services

11.4.4     Financial Overview

11.4.5     SWOT Analysis

11.4.6     Key Developments

11.5      CSG Systems International, Inc.

11.5.1     Key Facts

11.5.2     Business Description

11.5.3     Products and Services

11.5.4     Financial Overview

11.5.5     SWOT Analysis

11.5.6     Key Developments

11.6      Optiva Inc.

11.6.1     Key Facts

11.6.2     Business Description

11.6.3     Products and Services

11.6.4     Financial Overview

11.6.5     SWOT Analysis

11.6.6     Key Developments

11.7      Nokia Corporation

11.7.1     Key Facts

11.7.2     Business Description

11.7.3     Products and Services

11.7.4     Financial Overview

11.7.5     SWOT Analysis

11.7.6     Key Developments

11.8      Capgemini SE

11.8.1     Key Facts

11.8.2     Business Description

11.8.3     Products and Services

11.8.4     Financial Overview

11.8.5     SWOT Analysis

11.8.6     Key Developments

11.9      ZTE Corporation

11.9.1     Key Facts

11.9.2     Business Description

11.9.3     Products and Services

11.9.4     Financial Overview

11.9.5     SWOT Analysis

11.9.6     Key Developments

11.10   Alepo

11.10.1  Key Facts

11.10.2  Business Description

11.10.3  Products and Services

11.10.4  Financial Overview

11.10.5  SWOT Analysis

11.10.6  Key Developments

11.11   Sigma Software

11.11.1  Key Facts

11.11.2  Business Description

11.11.3  Products and Services

11.11.4  Financial Overview

11.11.5  SWOT Analysis

11.11.6  Key Developments

11.12   Cerillion plc

11.12.1  Key Facts

11.12.2  Business Description

11.12.3  Products and Services

11.12.4  Financial Overview

11.12.5  SWOT Analysis

11.12.6  Key Developments

11.13   STERLITE TECH

11.13.1  Key Facts

11.13.2  Business Description

11.13.3  Products and Services

11.13.4  Financial Overview

11.13.5  SWOT Analysis

11.13.6  Key Developments

11.14   Comarch SA

11.14.1  Key Facts

11.14.2  Business Description

11.14.3  Products and Services

11.14.4  Financial Overview

11.14.5  SWOT Analysis

11.14.6  Key Developments

11.15   Accenture

11.15.1  Key Facts

11.15.2  Business Description

11.15.3  Products and Services

11.15.4  Financial Overview

11.15.5  SWOT Analysis

11.15.6  Key Developments

11.16   Infosys Ltd.

11.16.1  Key Facts

11.16.2  Business Description

11.16.3  Products and Services

11.16.4  Financial Overview

11.16.5  SWOT Analysis

11.16.6  Key Developments

11.17   Oracle Corporation

11.17.1  Key Facts

11.17.2  Business Description

11.17.3  Products and Services

11.17.4  Financial Overview

11.17.5  SWOT Analysis

11.17.6  Key Developments

11.18   Comviva

11.18.1  Key Facts

11.18.2  Business Description

11.18.3  Products and Services

11.18.4  Financial Overview

11.18.5  SWOT Analysis

11.18.6  Key Developments

11.19   BEARINGPOINT

11.19.1  Key Facts

11.19.2  Business Description

11.19.3  Products and Services

11.19.4  Financial Overview

11.19.5  SWOT Analysis

11.19.6  Key Developments

11.20   Tata Consultancy Services Limited

11.20.1  Key Facts

11.20.2  Business Description

11.20.3  Products and Services

11.20.4  Financial Overview

11.20.5  SWOT Analysis

11.20.6  Key Developments

11.21   FTS – Formula Telecom Solutions Ltd

11.21.1  Key Facts

11.21.2  Business Description

11.21.3  Products and Services

11.21.4  Financial Overview

11.21.5  SWOT Analysis

11.21.6  Key Developments

11.22   IBM Corporation

11.22.1  Key Facts

11.22.2  Business Description

11.22.3  Products and Services

11.22.4  Financial Overview

11.22.5  SWOT Analysis

11.22.6  Key Developments

12.        Appendix

12.1      About The Insight Partners

12.2      Word Index

LIST OF TABLES

Table 1.             APAC Digital Business Support System (BSS) market, Revenue and Forecast to 2027 (US$ Mn)

Table 2.             Australia: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 3.             Australia: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 4.             Australia: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 5.             China: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 6.             China: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 7.             China: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 8.             India: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 9.             India: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 10.          India: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 11.          Japan: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 12.          Japan: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 13.          Japan: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 14.          South Korea: Digital Business Support System (BSS) Market, By Component– Revenue and Forecast to 2027 (US$ Million)

Table 15.          South Korea: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 16.          South Korea: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 17.          Rest of APAC: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 18.          Rest of APAC: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 19.          Rest of APAC: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 20.          List of Abbreviation

LIST OF FIGURES

Figure 1.           APAC Digital Business Support System (BSS) Market Segmentation

Figure 2.           APAC Digital Business Support System (BSS) Market Segmentation – By Country

Figure 3.           APAC Digital Business Support System (BSS) Market Overview

Figure 4.           Services Segment is Expected to Dominate the Market by Component

Figure 5.           Managed Services Segment held Largest Market Share in 2019

Figure 6.           License and Maintenance held Largest Market Share in 2019

Figure 7.           China held Largest Market Share in 2019

Figure 8.           Porter’s Five Forces Analysis

Figure 9.           Expert Opinion

Figure 10.        APAC Digital Business Support System (BSS) Market: Impact Analysis of Drivers and Restraints

Figure 11.        APAC Digital Business Support System (BSS) Market Forecast and Analysis, (US$ Mn)

Figure 12.        APAC Digital Business Support System (BSS) Market Breakdown, by Component, 2019 & 2027 (%)

Figure 13.        APAC Solution: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 14.        APAC Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 15.        APAC Professional Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 16.        APAC License and Maintenance: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 17.        APAC Consulting: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 18.        APAC Implementation: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 19.        APAC Training & Education Service: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 20.        APAC Managed Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 21.        APAC: Digital Business Support System (BSS) Market Revenue Share, By Country (2019 and 2027)

Figure 22.        Australia: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 23.        China: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 24.        India: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 25.        Japan: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 26.        South Korea: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 27.        Rest of APAC: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 28.        Impact of COVID-19 Pandemic in APAC Country Markets

 

  1. Accenture
  2. Alepo
  3. Amdocs Limited
  4. BearingPoint
  5. Capgemini SE
  6. Cerillion plc
  7. Comarch SA
  8. Comviva
  9. CSG Systems International, Inc.
  10. FTS – Formula Telecom Solutions Ltd
  11. Huawei Technologies Co., Ltd.
  12. IBM Corporation
  13. Infosys Ltd.
  14. NetCracker Technology Corporation
  15. Nokia Corporation
  16. Optiva Inc.
  17. Oracle Corporation
  18. Sigma Software
  19. Sterlite Tech
  20. Tata Consultancy Services Limited
  21. Telefonaktiebolaget LM Ericsson
  22. ZTE Corporation
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the APAC digital business support system market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the APAC digital business support system market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth APAC market trends and outlook coupled with the factors driving the digital business support system market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution         

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