Services Segment to Dominate MEA Digital Business Support System Market during 2019–2027

According to a new market research study on “MEA Digital Business Support System Market to 2027 – COVID-19 Impact and Regional Analysis and Forecast by Component” is expected to reach US$ 340.73 million by 2027 from US$ 163.84 million in 2019. The market is estimated to grow at a CAGR of 9.8% from 2020 to 2027. The report provides trends prevailing in the MEA digital business support system market along with the drivers and restraints pertaining to the market growth.Preconfigured digital BSS solution and urge for continuous innovation by digital BSS vendors are the major factor driving the growth of the MEA digital business support system market. However, deficiency of awareness and expertise about digital BSS solutions hinder the growth of MEA digital business support system market. 

In case of COVID-19, MEA is highly affected specially Turkey and South Africa. The region comprises of many growing economies such as UAE among others, which are prospective markets for CSPs, owing to the huge presence of diverse telecom customer base. During lockdown the people are rigorously using communication channel, as they were locked in their homes. Thus, the adoption of OTT platforms, video communication and other platform has faced a constant surge in their demands. Therefore, this surge has created huge opportunity for the digital Business Support System (BSS) provider to offer fascinating services to their customers. The global COVID-19 pandemic would have significant effects on global economies, but the Middle East region is anticipated to be especially impacted as there is already pressure on economy of various oil-based countries due to falling oil prices. In addition to this, the factory lockdowns, business shutdowns and travel bans are further aggravating the economic problems of the countries in the MEA region. However, like other regions, the increased consumption of digital services will boost the impact on the digital Business Support System (BSS) market and thus the impact is expected to grow further. Hence, the estimated impact in MEA’s economic condition and impact of COVID-19 on the growth of various industries in the region is expected to positively impact the growth of the digital Business Support System (BSS) market in 2020 and 2021.

The MEA digital Business Support System (BSS) market is segmented on the bases of component and country. Based on component, the market is segmented into solution and services. The services segment dominated the market in 2019 and is also expected to be fastest growing during forecast period. The services segment is further bifurcated into professional services and managed services. The managed services segment dominated the market in 2019 and is also expected to be fastest growing during forecast period. Furthermore, the professional service segment is again sub-segmented into license and maintenance, consulting, implementation, and training and education. The license and maintenance segment dominated the market in 2019 and is expected to be fastest growing during forecast period.

Accenture; Alepo; Amdocs Limited; BearingPoint; Capgemini SE; Comarch SA; Comviva; CSG Systems International, Inc.; Huawei Technologies Co., Ltd.; IBM Corporation; Infosys Ltd.; MIND CTI; NetCracker Technology Corporation; Nokia Corporation; Optiva Inc.; Oracle Corporation; Sigma Software; Sterlite Tech; Tata Consultancy Services Limited; Telefonaktiebolaget LM Ericsson; ZTE Corporation are among the leading companies in the MEA digital business support system market. The companies are focused on adopting organic growth strategies such as product launches and expansions to sustain their position in the dynamic market. For instance, in 2020, Optiva Inc. announced that it plans to raise much as US $100 million in order to accelerate investment in transition to cloud.

The report segments the MEA Digital Business Support System Market as follows:

MEA Digital Business Support System Market – By Component

• Solution
• Services
  • Professional
    • License and Maintenance
    • Consulting
    • Implementation
    • Training and Education
  • Managed

MEA Digital Business Support System Market – By Country

• South Africa
• Saudi Arabia
• Turkey
• UAE
• Israel
• Rest of MEA