Historic Data: 2016-2017   |   Base Year: 2018   |   Forecast Period: 2019-2027


No. of Pages: 135    |    Report Code: TIPRE00006652    |    Category: Technology, Media and Telecommunications

CIS Countries Speech Analytics Market

2018 年独联体国家语音分析市场规模为 1,970 万美元,预计 2019 年预测期内复合年增长率为 3.4% –到 2027 年,将达到 2650 万美元。

 

俄罗斯在许多领域拥有领先的市场份额国防和工业技术以及在国际市场的强大影响力增强了其在人工智能和自然语言处理技术方面的能力。随后,该国目前选择了一些具有强大市场相关产品的语音分析市场参与者。此外,过去几年,全球和欧洲公司的显着存在也促进了语音分析解决方案在该国的渗透。

 

独联体国家语音分析市场,按收入划分,2018 年和 2018 年2027


 

市场洞察

分析驱动的通话质量监控和相关的多功能优势正在推动语音分析市场的需求

过去几年吸引了大量投资来开发具有广泛应用范围的卓越人工智能技术。随后,人工智能驱动的分析解决方案在不同行业垂直领域得到前所未有的采用,并继续受到中小型企业主的欢迎。同样,语音分析以及基于语音分析的解决方案被不同最终用户行业的众多市场参与者广泛使用,以改善消费者体验。从而推动独联体国家语音分析市场的增长。

 

提供准确性驱动的平台并专注于文化多元化的人口市场服务语音分析市场的繁荣机遇

由于语音分析市场的参与者数量众多,加上强大的客户基础,导致市场竞争激烈,尤其是在发达经济体。此外,研发投资的增加也促进了公司市场供应能力的持续提升。因此,公司越来越关注市场差异化因素,以进一步获得与竞争对手相比的可持续优势。此外,强调提供利基业务需求并专注于拥有多种语言的文化多元化地区,也可以在未来几年为独联体国家语音分析提供利润丰厚的机会。

 

类型洞察

独联体国家语音分析市场按类型划分,以解决方案部门为主导。市场参与者越来越多地投资采用人工智能和机器学习功能,为其解决方案添加新功能并进一步扩大用例数量。先进技术的集成使用户能够获取更准确的见解并实时推动即时行动。

 

部署类型见解

2018 年,按部署划分的独联体国家语音分析市场以基于云的细分市场为主导。此外,该细分市场预计将拥有最大的独联体国家语音分析市场到 2027 年,市场份额将有所增加。云部署模型对于热衷于以低投资实施分析解决方案的组织来说是理想的选择。它主要允许公司借助分析解决方案和服务以经济的费用获取数据。

 

最终用户行业洞察

独联体国家语音分析市场根据最终用户行业(例如 BFSI、媒体和网络)进行细分。娱乐、IT 与电信、医疗保健和生命科学、消费品和零售业等。 BFSI 部门预计将在整个预测期内继续在独联体国家语音分析市场占据主导地位。然而,消费品和零售和 IT 与预计电信在独联体国家语音分析市场将呈现高复合年增长率。

 

图表:其他独联体国家语音分析市场按最终用户行业


 

战略见解

目前,有大量公司涉足语音分析市场,提供广泛的服务具有多样化业务产品和能力的软件和平台解决方案。下面列出了一些最新进展:

 

2019:

CallMiner 宣布了其客户参与的最新进展分析平台 – Eureka Capture – 通过提供安全、更快、更准确的见解以及来自联络中心交互的情报来实时捕获高保真音频。


2018: Avaya 宣布升级劳动力优化套件,添加实时语音分析以及实时监控通话的能力,以更好地检测交互的单词和短语.


2017 年:

Clarabridge 宣布推出 CX 联络中心,这是一种用于评估联络中客户之声数据的全方位服务解决方案中心。该解决方案具有卓越的语音到文本转录、行业特定的分类和情绪分析、全渠道聆听功能以及面向客户体验团队和联络中心领导的交互式仪表板。

 

独联体国家语音分析市场细分

独联体国家语音分析市场 - 按类型

  • 解决方案
  • 服务

 

独联体国家语音分析市场 - 按部署类型

  • 本地部署

 

独联体国家语音分析市场 - 按最终用户

  • BFSI
  • 媒体与娱乐
  • IT 与信息技术电信
  • 医疗保健和医疗保健生命科学
  • 消费品和消费品零售
  • 其他

 

独联体国家语音分析市场 - 按地理位置

  • 独联体国家

    • 俄罗斯
    • 其他独联体国家

 

独联体国家语音分析市场公司

  • Avaya INC.

  • Avaya INC.
  • Clarabridge
  • Calabrio, Inc.
  • CallMiner
  • Genesys
  • IBM 公司
  • NICE Systems Ltd
  • 语音技术中心有限公司(STC)
  • Verint Systems Inc
  • ZOOM International
  • Verint Systems Inc
  • ZOOM International span>

 

价值链中的其他市场参与者:

Vocitech、Tethr、Invoca、Cogito、VoiceBase、Gridspace、Nuance、Talkdesk、CallTrackingMetrics、CloudTalk 以及价值链中的其他一些市场参与者未在报告中介绍,但可以根据要求包含在内。

 



CIS Countries Speech Analytics Strategic Insights

Strategic insights for CIS Countries Speech Analytics involve closely monitoring industry trends, consumer behaviours, and competitor actions to identify opportunities for growth. By leveraging data analytics, businesses can anticipate market shifts and make informed decisions that align with evolving customer needs. Understanding these dynamics helps companies adjust their strategies proactively, enhance customer engagement, and strengthen their competitive edge. Building strong relationships with stakeholders and staying agile in response to changes ensures long-term success in any market.

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CIS Countries Speech Analytics Report Scope

Report Attribute Details
Market size in 2018 US$ 19.7 Million
Market Size by 2027 US$ 26.5 Million
Global CAGR (2019 - 2027) 3.4%
Historical Data 2016-2017
Forecast period 2019-2027
Segments Covered By 类型
  • 解决方案
  • 服务
By 部署类型
  • 本地
  • 云
By 最终用户行业
  • BFSI
  • 媒体与娱乐
  • IT 与电信
  • 医疗保健与生命科学
  • 消费品与零售
Regions and Countries Covered 独联体
  • 亚美尼亚
  • 阿塞拜疆
  • 白俄罗斯
  • 哈萨克斯坦
  • 吉尔吉斯斯坦
  • 摩尔多瓦
  • 俄罗斯
  • 塔吉克斯坦
Market leaders and key company profiles
  • Avaya INC.
  • Clarabridge
  • Calabrio, Inc.
  • CallMiner
  • Genesys
  • IBM Corporation
  • NICE Systems Ltd
  • Speech Technology Center Limited (STC)
  • Verint Systems Inc
  • ZOOM International
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    CIS Countries Speech Analytics Regional Insights

    The regional scope of CIS Countries Speech Analytics refers to the geographical area in which a business operates and competes. Understanding regional nuances, such as local consumer preferences, economic conditions, and regulatory environments, is crucial for tailoring strategies to specific markets. Businesses can expand their reach by identifying underserved regions or adapting their offerings to meet regional demands. A clear regional focus allows for more effective resource allocation, targeted marketing, and better positioning against local competitors, ultimately driving growth in those specific areas.

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    The List of Companies - CIS Countries Speech Analytics Market

    The List of Companies

    1. Avaya INC.
    2. Clarabridge
    3. Calabrio, Inc.
    4. CallMiner
    5. Genesys
    6. IBM Corporation
    7. NICE Systems Ltd
    8. Speech Technology Center Limited (STC)
    9. Verint Systems Inc
    10. ZOOM International

     

    Frequently Asked Questions
    How big is the CIS Countries Speech Analytics Market?

    The CIS Countries Speech Analytics Market is valued at US$ 19.7 Million in 2018, it is projected to reach US$ 26.5 Million by 2027.

    What is the CAGR for CIS Countries Speech Analytics Market by (2019 - 2027)?

    As per our report CIS Countries Speech Analytics Market, the market size is valued at US$ 19.7 Million in 2018, projecting it to reach US$ 26.5 Million by 2027. This translates to a CAGR of approximately 3.4% during the forecast period.

    What segments are covered in this report?

    The CIS Countries Speech Analytics Market report typically cover these key segments-

  • 类型 (解决方案, 服务)
  • 部署类型 (本地, 云)
  • 最终用户行业 (BFSI, 媒体与娱乐, IT 与电信, 医疗保健与生命科学, 消费品与零售)
  • What is the historic period, base year, and forecast period taken for CIS Countries Speech Analytics Market?

    The historic period, base year, and forecast period can vary slightly depending on the specific market research report. However, for the CIS Countries Speech Analytics Market report:

  • Historic Period : 2016-2017
  • Base Year : 2018
  • Forecast Period : 2019-2027
  • Who are the major players in CIS Countries Speech Analytics Market?

    The CIS Countries Speech Analytics Market is populated by several key players, each contributing to its growth and innovation. Some of the major players include:

  • Avaya INC.
  • Clarabridge
  • Calabrio, Inc.
  • CallMiner
  • Genesys
  • IBM Corporation
  • NICE Systems Ltd
  • Speech Technology Center Limited (STC)
  • Verint Systems Inc
  • ZOOM International
  • Who should buy this report?

    The CIS Countries Speech Analytics Market report is valuable for diverse stakeholders, including:

    • Investors: Provides insights for investment decisions pertaining to market growth, companies, or industry insights. Helps assess market attractiveness and potential returns.
    • Industry Players: Offers competitive intelligence, market sizing, and trend analysis to inform strategic planning, product development, and sales strategies.
    • Suppliers and Manufacturers: Helps understand market demand for components, materials, and services related to concerned industry.
    • Researchers and Consultants: Provides data and analysis for academic research, consulting projects, and market studies.
    • Financial Institutions: Helps assess risks and opportunities associated with financing or investing in the concerned market.

    Essentially, anyone involved in or considering involvement in the CIS Countries Speech Analytics Market value chain can benefit from the information contained in a comprehensive market report.