Table of Content

1. Introduction

1.1 The Insight Partners Research Report Guidance

1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. North America Healthcare CRM Market Landscape

4.1 Overview

4.2 North America PEST Analysis

5. North America Healthcare CRM Market - Key Industry Dynamics

5.1 North America Healthcare CRM Market - Key Industry Dynamics

5.2 Market Drivers

5.2.1 Growing Emphasis on Patient-Cantered Healthcare Delivery

5.2.2 Increasing Demand for Data-Driven Insights, Analytics, and Population Health Management

5.3 Market Restraints

5.3.1 Lack of Data Security and Concerns Related to Patient Information Privacy

5.4 Market Opportunities

5.4.1 Increasing Knowledge About Internet of Things and Artificial Intelligence

5.5 Future Trends

5.5.1 Increasing Acceptance of Digital Health and Mobile CRM Solutions

5.6 Impact of Drivers and Restraints:

6. Healthcare CRM Market - North America Market Analysis

6.1 North America Healthcare CRM Market Revenue (US$ Million), 2022 - 2030

6.2 North America Healthcare CRM Market Forecast and Analysis

7. North America Healthcare CRM Market Analysis - By Deployment Mode

7.1 Cloud Based

7.1.1 Overview

7.1.2 Cloud Based Market, Revenue and Forecast to 2030 (US$ Million)

7.2 On-premise

7.2.1 Overview

7.2.2 On-premise Market, Revenue and Forecast to 2030 (US$ Million)

8. North America Healthcare CRM Market Analysis - By Product Type

8.1 Operational CRM

8.1.1 Overview

8.1.2 Operational CRM Market, Revenue and Forecast to 2030 (US$ Million)

8.2 Analytical CRM

8.2.1 Overview

8.2.2 Analytical CRM Market, Revenue and Forecast to 2030 (US$ Million)

8.3 Collaborative CRM

8.3.1 Overview

8.3.2 Collaborative CRM Market, Revenue and Forecast to 2030 (US$ Million)

9. North America Healthcare CRM Market Analysis - By Application

9.1 Relationship Management

9.1.1 Overview

9.1.2 Relationship Management Market, Revenue and Forecast to 2030 (US$ Million)

9.2 Case Management

9.2.1 Overview

9.2.2 Case Management Market, Revenue and Forecast to 2030 (US$ Million)

9.3 Case Coordination

9.3.1 Overview

9.3.2 Case Coordination Market, Revenue and Forecast to 2030 (US$ Million)

9.4 Community Outreach

9.4.1 Overview

9.4.2 Community Outreach Market, Revenue and Forecast to 2030 (US$ Million)

9.5 Others

9.5.1 Overview

9.5.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

10. North America Healthcare CRM Market Analysis - By End User

10.1 Providers

10.1.1 Overview

10.1.2 Providers Market, Revenue and Forecast to 2030 (US$ Million)

10.2 Payers

10.2.1 Overview

10.2.2 Payers Market, Revenue and Forecast to 2030 (US$ Million)

10.3 Others

10.3.1 Overview

10.3.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

11. North America Healthcare CRM Market - Country Analysis

11.1 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Country

11.2 North America Healthcare CRM Market Revenue and Forecast and Analysis - By Country

11.2.1.1 US: North America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)

11.2.1.1.1 US: North America Healthcare CRM Market Breakdown by Deployment Mode

11.2.1.1.2 US: North America Healthcare CRM Market Breakdown by Product Type

11.2.1.1.3 US: North America Healthcare CRM Market Breakdown by Application

11.2.1.1.3.1 US: North America Healthcare CRM Market Breakdown by Case Management

11.2.1.1.3.2 US: North America Healthcare CRM Market Breakdown by Community Outreach

11.2.1.1.3.3 US: North America Healthcare CRM Market Breakdown by Case Coordination

11.2.1.1.4 US: North America Healthcare CRM Market Breakdown by End User

11.2.1.2 Canada: North America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)

11.2.1.2.1 Canada: North America Healthcare CRM Market Breakdown by Deployment Mode

11.2.1.2.2 Canada: North America Healthcare CRM Market Breakdown by Product Type

11.2.1.2.3 Canada: North America Healthcare CRM Market Breakdown by Application

11.2.1.2.3.1 Canada: North America Healthcare CRM Market Breakdown by Case Management

11.2.1.2.3.2 Canada: North America Healthcare CRM Market Breakdown by Community Outreach

11.2.1.2.3.3 Canada: North America Healthcare CRM Market Breakdown by Case Coordination

11.2.1.2.4 Canada: North America Healthcare CRM Market Breakdown by End User

11.2.1.3 Mexico: North America Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)

11.2.1.3.1 Mexico: North America Healthcare CRM Market Breakdown by Deployment Mode

11.2.1.3.2 Mexico: North America Healthcare CRM Market Breakdown by Product Type

11.2.1.3.3 Mexico: North America Healthcare CRM Market Breakdown by Application

11.2.1.3.3.1 Mexico: North America Healthcare CRM Market Breakdown by Case Management

11.2.1.3.3.2 Mexico: North America Healthcare CRM Market Breakdown by Community Outreach

11.2.1.3.3.3 Mexico: North America Healthcare CRM Market Breakdown by Case Coordination

11.2.1.3.4 Mexico: North America Healthcare CRM Market Breakdown by End User

12. Healthcare CRM Market Industry Landscape

12.1 Overview

13. Company Profiles

13.1 Pegasystems Inc

13.1.1 Key Facts

13.1.2 Business Description

13.1.3 Products and Services

13.1.4 Financial Overview

13.1.5 SWOT Analysis

13.1.6 Key Developments

13.2 Sage Group Plc

13.2.1 Key Facts

13.2.2 Business Description

13.2.3 Products and Services

13.2.4 Financial Overview

13.2.5 SWOT Analysis

13.2.6 Key Developments

13.3 IQVIA Holdings Inc

13.3.1 Key Facts

13.3.2 Business Description

13.3.3 Products and Services

13.3.4 Financial Overview

13.3.5 SWOT Analysis

13.3.6 Key Developments

13.4 VerioMed Corp

13.4.1 Key Facts

13.4.2 Business Description

13.4.3 Products and Services

13.4.4 Financial Overview

13.4.5 SWOT Analysis

13.4.6 Key Developments

13.5 Pipedrive Inc

13.5.1 Key Facts

13.5.2 Business Description

13.5.3 Products and Services

13.5.4 Financial Overview

13.5.5 SWOT Analysis

13.5.6 Key Developments

13.6 WebMD Ignite Inc

13.6.1 Key Facts

13.6.2 Business Description

13.6.3 Products and Services

13.6.4 Financial Overview

13.6.5 SWOT Analysis

13.6.6 Key Developments

13.7 Zendesk Inc

13.7.1 Key Facts

13.7.2 Business Description

13.7.3 Products and Services

13.7.4 Financial Overview

13.7.5 SWOT Analysis

13.7.6 Key Developments

13.8 SugarCRM Inc

13.8.1 Key Facts

13.8.2 Business Description

13.8.3 Products and Services

13.8.4 Financial Overview

13.8.5 SWOT Analysis

13.8.6 Key Developments

13.9 SAP SE

13.9.1 Key Facts

13.9.2 Business Description

13.9.3 Products and Services

13.9.4 Financial Overview

13.9.5 SWOT Analysis

13.9.6 Key Developments

13.10 Veeva Systems Inc

13.10.1 Key Facts

13.10.2 Business Description

13.10.3 Products and Services

13.10.4 Financial Overview

13.10.5 SWOT Analysis

13.10.6 Key Developments

13.11 Oracle Corp

13.11.1 Key Facts

13.11.2 Business Description

13.11.3 Products and Services

13.11.4 Financial Overview

13.11.5 SWOT Analysis

13.11.6 Key Developments

13.12 ScienceSoft USA Corp

13.12.1 Key Facts

13.12.2 Business Description

13.12.3 Products and Services

13.12.4 Financial Overview

13.12.5 SWOT Analysis

13.12.6 Key Developments

13.13 Microsoft Corp

13.13.1 Key Facts

13.13.2 Business Description

13.13.3 Products and Services

13.13.4 Financial Overview

13.13.5 SWOT Analysis

13.13.6 Key Developments

13.14 Salesforce Inc

13.14.1 Key Facts

13.14.2 Business Description

13.14.3 Products and Services

13.14.4 Financial Overview

13.14.5 SWOT Analysis

13.14.6 Key Developments

13.15 International Business Machines Corp

13.15.1 Key Facts

13.15.2 Business Description

13.15.3 Products and Services

13.15.4 Financial Overview

13.15.5 SWOT Analysis

13.15.6 Key Developments

14. Appendix

14.1 About The Insight Partners

14.2 Glossary of Terms

List of Tables

Table 1. North America Healthcare CRM Market Segmentation

Table 2. Largest Healthcare Data Breaches (2009-2022) as per the HIPAA Journal

Table 3. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million)

Table 4. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By Deployment Mode

Table 5. North America Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Product Type

Table 6. North America Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Application

Table 7. North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By End User

Table 8. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode

Table 9. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type

Table 10. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application

Table 11. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management

Table 12. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach

Table 13. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination

Table 14. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User

Table 15. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode

Table 16. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type

Table 17. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application

Table 18. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management

Table 19. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach

Table 20. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination

Table 21. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User

Table 22. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode

Table 23. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type

Table 24. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application

Table 25. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management

Table 26. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach

Table 27. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination

Table 28. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User

Table 29. Recent Growth Strategies in the Healthcare CRM Market

Table 30. Glossary of Terms, Healthcare CRM Market

List of Figures

Figure 1. North America Healthcare CRM Market Segmentation, By Country

Figure 2. North America PEST Analysis

Figure 3. Impact Analysis of Drivers and Restraints

Figure 4. North America Healthcare CRM Market Revenue (US$ Million), 2022 - 2030

Figure 5. North America Healthcare CRM Market Share (%) - By Deployment Mode, 2022 and 2030

Figure 6. Cloud Based Market Revenue and Forecasts to 2030 (US$ Million)

Figure 7. On-premise Market Revenue and Forecasts to 2030 (US$ Million)

Figure 8. North America Healthcare CRM Market Share (%) - By Product Type, 2022 and 2030

Figure 9. Operational CRM Market Revenue and Forecasts to 2030 (US$ Million)

Figure 10. Analytical CRM Market Revenue and Forecasts to 2030 (US$ Million)

Figure 11. Collaborative CRM Market Revenue and Forecasts to 2030 (US$ Million)

Figure 12. North America Healthcare CRM Market Share (%) - By Application, 2022 and 2030

Figure 13. Relationship Management Market Revenue and Forecasts to 2030 (US$ Million)

Figure 14. Case Management Market Revenue and Forecasts to 2030 (US$ Million)

Figure 15. Case Coordination Market Revenue and Forecasts to 2030 (US$ Million)

Figure 16. Community Outreach Market Revenue and Forecasts to 2030 (US$ Million)

Figure 17. Others Market Revenue and Forecasts to 2030 (US$ Million)

Figure 18. North America Healthcare CRM Market Share (%) - By End User, 2022 and 2030

Figure 19. Providers Market Revenue and Forecasts to 2030 (US$ Million)

Figure 20. Payers Market Revenue and Forecasts to 2030 (US$ Million)

Figure 21. Others Market Revenue and Forecasts to 2030 (US$ Million)

Figure 22. North America Healthcare CRM Market Breakdown by Key Countries - Revenue (2022) (US$ Million)

Figure 23. North America Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)

Figure 24. US: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)

Figure 25. Canada: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)

Figure 26. Mexico: North America Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)