1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

1.3.1        North America Customer Care BPO Market – By Solution

1.3.2        North America Customer Care BPO Market – By End User

1.3.3        North America Customer Care BPO Market- By Country

2.           Key Takeaways

3.        Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           North America Customer Care BPO Market Landscape

4.1         Market Overview

4.2         North America PEST Analysis

4.3         Ecosystem Analysis

4.4         Expert Opinion

5.           North America Customer Care BPO Market – Key Market Dynamics

5.1         Market Drivers

5.1.1        Rising Focus of Organizations on Ensuring Greater Customer Satisfaction

5.1.2        Huge Cost Benefits Conferred by Outsourcing Customer Care Services

5.2         Restraint

5.2.1        Concerns Regarding Data Security and Privacy

5.3         Opportunity

5.3.1        Progressive IT and Telecommunications Sector

5.4         Future Trend

5.4.1        Emergence of Technologies such as Artificial Intelligence and Cloud Computing

5.5         Impact Analysis of Drivers and Restraints

6.           Customer Care BPO Market – North America Analysis

6.1         North America Customer Care BPO Market Overview

6.2         North America Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

7.           North America Customer Care BPO Market Analysis – By Solution

7.1         Overview

7.2         North America Customer Care BPO Market, By Solution (2022 and 2028)

7.3         Nearshore Outsourcing

7.3.1        Overview

7.3.2        Nearshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

7.4         Onshore Outsourcing

7.4.1        Overview

7.4.2        Onshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

7.5         Offshore Outsourcing

7.5.1        Overview

7.5.2        Offshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

8.           North America Customer Care BPO Market Analysis – By End User

8.1         Overview

8.2         North America Customer Care BPO Market, By End User (2022 and 2028)

8.3         IT and Telecommunication

8.3.1        Overview

8.3.2        IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.4         BFSI

8.4.1        Overview

8.4.2        BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.5         Retail and E-Commerce

8.5.1        Overview

8.5.2        Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.6         Manufacturing

8.6.1        Overview

8.6.2        Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.7         Transport and Logistics

8.7.1        Overview

8.7.2        Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.8         Healthcare and Pharmaceutical

8.8.1        Overview

8.8.2        Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.9         Media and Communication

8.9.1        Overview

8.9.2        Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.10      Automotive

8.10.1     Overview

8.10.2     Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.11      Others

8.11.1     Overview

8.11.2     Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

9.           North America Customer Care BPO Market – Country Analysis

9.1         Overview

9.1.1        North America Customer Care BPO Market Breakdown, by Country

9.1.1.1          US Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.1.1          US Customer Care BPO Market Breakdown, By Solution

9.1.1.1.2          US Customer Care BPO Market Breakdown, By End User

9.1.1.2          Canada Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.2.1          Canada Customer Care BPO Market Breakdown, By Solution

9.1.1.2.2          Canada Customer Care BPO Market Breakdown, By End User

9.1.1.3          Mexico Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.3.1          Mexico Customer Care BPO Market Breakdown, By Solution

9.1.1.3.2          Mexico Customer Care BPO Market Breakdown, By End User

10.        Industry Landscape

10.1      Overview

10.2      Market Initiative

10.3      Merger and Acquisition

11.        Company Profiles

11.1      Comdata SpA

11.1.1     Key Facts

11.1.2     Business Description

11.1.3     Products and Services

11.1.4     Financial Overview

11.1.5     SWOT Analysis

11.1.6     Key Developments

11.2      Concentrix Corp

11.2.1     Key Facts

11.2.2     Business Description

11.2.3     Products and Services

11.2.4     Financial Overview

11.2.5     SWOT Analysis

11.2.6     Key Developments

11.3      Telus International Cda Inc

11.3.1     Key Facts

11.3.2     Business Description

11.3.3     Products and Services

11.3.4     Financial Overview

11.3.5     SWOT Analysis

11.3.6     Key Developments

11.4      Foundever Operating Corp

11.4.1     Key Facts

11.4.2     Business Description

11.4.3     Products and Services

11.4.4     Financial Overview

11.4.5     SWOT Analysis

11.4.6     Key Developments

11.5      Front Logix Solutions LLC

11.5.1     Key Facts

11.5.2     Business Description

11.5.3     Products and Services

11.5.4     Financial Overview

11.5.5     SWOT Analysis

11.5.6     Key Developments

11.6      TTEC Holdings Inc

11.6.1     Key Facts

11.6.2     Business Description

11.6.3     Products and Services

11.6.4     Financial Overview

11.6.5     SWOT Analysis

11.6.6     Key Developments

11.7      Teleperformance SE

11.7.1     Key Facts

11.7.2     Business Description

11.7.3     Products and Services

11.7.4     Financial Overview

11.7.5     SWOT Analysis

11.7.6     Key Developments

11.8      Webhelp Inc

11.8.1     Key Facts

11.8.2     Business Description

11.8.3     Products and Services

11.8.4     Financial Overview

11.8.5     SWOT Analysis

11.8.6     Key Developments

11.9      Alorica Inc

11.9.1     Key Facts

11.9.2     Business Description

11.9.3     Products and Services

11.9.4     Financial Overview

11.9.5     SWOT Analysis

11.9.6     Key Developments

12.        Appendix

12.1      About The Insight Partners

12.2      Word Index

LIST OF TABLES

Table 1.             North America Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

Table 2.             North America Customer Care BPO Market, Revenue and Forecast To 2028 – By Country (US$ Million)

Table 3.             US Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 4.             US Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 5.             Canada Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 6.             Canada Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 7.             Mexico Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 8.             Mexico Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 9.             List of Abbreviation

LIST OF FIGURES

Figure 1.           North America Customer Care BPO Market Segmentation

Figure 2.           North America Customer Care BPO Market Segmentation – By Country

Figure 3.           North America Customer Care BPO Market Overview

Figure 4.           North America Customer Care BPO Market, by Solution

Figure 5.           North America Customer Care BPO Market, by Country

Figure 6.           North America: PEST Analysis

Figure 7.           Expert Opinion

Figure 8.           North America Customer Care BPO Market Impact Analysis of Drivers and Restraints

Figure 9.           North America Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

Figure 10.        North America Customer Care BPO Market Revenue Share, By Solution (2022 and 2028)

Figure 11.        North America Nearshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

Figure 12.        North America Onshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

Figure 13.        North America Offshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

Figure 14.        North America Customer Care BPO Market Revenue Share, By End User (2022 and 2028)

Figure 15.        North America IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 16.        North America BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 17.        North America Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 18.        North America Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 19.        North America Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 20.        North America Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 21.        North America Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 22.        North America Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 23.        North America Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 24.        North America: Customer Care BPO Market, by Key Country – Revenue (2022) (US$ Million)

Figure 25.        North America Customer Care BPO Market Breakdown, by Country, 2022 & 2028 (%)

Figure 26.        US Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 27.        Canada Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 28.        Mexico Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)