North America Back-office workforce management Market : Table of Contents

1. Introduction

1.1 Report Guidance

1.2 Market Segmentation

2. Executive Summary

2.1 Key Market Insights

2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research

3.2 Primary Research

3.2.1 Data Triangulation and Validation

4. North America Back-office workforce management Market Landscape

4.1 Overview

4.3 Ecosystem Analysis

4.3.1 List of Vendors in the Value Chain

5. North America Back-office workforce management Market – Key Market Dynamics

5.1 Market Drivers

5.2 Market Restraints

5.3 Market Opportunities

5.4 Future Trends

5.5 Impact of Drivers and Restraints

6. North America Back-office workforce management Market Regional Analysis

6.2 North America Back-office workforce management Market Revenue 2020-2028 (US$ Million)

6.3 North America Back-office workforce management Market Forecast Analysis

7. North America Back-office workforce management Market Analysis – by Solution

7.1 Robotic Automation Process

7.1.1 Overview
7.1.2 Robotic Automation Process: North America Back-office workforce management Market – Revenue and Forecast, 2020-2028 (US$ Million)

7.2 Performance Management

7.2.1 Overview
7.2.2 Performance Management: North America Back-office workforce management Market – Revenue and Forecast, 2020-2028 (US$ Million)

7.3 Back Office Optimization

7.3.1 Overview
7.3.2 Back Office Optimization: North America Back-office workforce management Market – Revenue and Forecast, 2020-2028 (US$ Million)

7.4 Process Analytics

7.4.1 Overview
7.4.2 Process Analytics: North America Back-office workforce management Market – Revenue and Forecast, 2020-2028 (US$ Million)

8. North America Back-office workforce management Market Analysis – by End User Industry

8.1 IT and Telecom

8.1.1 Overview
8.1.2 IT and Telecom: North America Back-office workforce management Market – Revenue and Forecast, 2020-2028 (US$ Million)

8.2 BFSI

8.2.1 Overview
8.2.2 BFSI: North America Back-office workforce management Market – Revenue and Forecast, 2020-2028 (US$ Million)

8.3 Transportation

8.3.1 Overview
8.3.2 Transportation: North America Back-office workforce management Market – Revenue and Forecast, 2020-2028 (US$ Million)

8.4 Retail and E-Commerce

8.4.1 Overview
8.4.2 Retail and E-Commerce: North America Back-office workforce management Market – Revenue and Forecast, 2020-2028 (US$ Million)

8.5 Government

8.5.1 Overview
8.5.2 Government: North America Back-office workforce management Market – Revenue and Forecast, 2020-2028 (US$ Million)

9. North America Back-office workforce management Market – North America Analysis

9.1 Overview

9.2 North America

9.2.1 North America Back-office workforce management Market Breakdown, by Key Country, 2023 and 2028 (%)
9.2.1.1 North America Back-office workforce management Market – Revenue and Forecast Analysis – by Country
9.2.1.1 US: North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)

9.2.1.1.1 US: North America Back-office workforce management Market Breakdown, by Solution
9.2.1.1.2 US: North America Back-office workforce management Market Breakdown, by End User Industry

9.2.1.2 Canada: North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)

9.2.1.2.1 Canada: North America Back-office workforce management Market Breakdown, by Solution
9.2.1.2.2 Canada: North America Back-office workforce management Market Breakdown, by End User Industry

9.2.1.3 Mexico : North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)

9.2.1.3.1 Mexico : North America Back-office workforce management Market Breakdown, by Solution
9.2.1.3.2 Mexico : North America Back-office workforce management Market Breakdown, by End User Industry

10. Competitive Landscape

10.1 Heat Map Analysis

10.2 Company Positioning and Concentration

11. Industry Landscape

11.1 Overview

11.2 Market Initiative

11.3 Partnerships and Collaborations

11.4 Other Developments

12. Company Profiles

12.1 NICE Ltd.

12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and Services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments

12.2 Open Text Corporation

12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and Services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments

12.3 Verint Systems, Inc.

12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and Services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments

12.4 ActiveOps PLC

12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and Services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments

12.5 Alvaria, Inc.

12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and Services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments

12.6 Calabrio Inc.

12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and Services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments

12.7 Oracle Corporation

12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and Services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments

12.8 Genesys

12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and Services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments

12.9 Intradiem

12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and Services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments

12.10 Team Software

12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and Services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments

13. Appendix

13.1 About Business Market Insights

13.2 List of Abbreviations

North America Back-office workforce management Market

Analysis – by Solution (Robotic Automation Process, Performance Management, Back Office Optimization, Process Analytics, and Others) and End User Industry (IT and Telecom, BFSI, Transportation, Retail and E-Commerce, Government, and Others)