1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

1.3.1        North America Back Office Workforce Management Market – By Solution

1.3.2        North America Back Office Workforce Management Market – By End User Industry

1.3.3        North America Back Office Workforce Management Market – By Country

2.           Key Takeaways

3.        Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           North America Back Office Workforce Management - Market Landscape

4.1         Market Overview

4.2         PEST Analysis

4.2.1        North America

4.3         Ecosystem Analysis

4.4         Expert Opinions

5.           North America Back Office Workforce Management Market – Market Dynamics

5.1         Key Market Drivers

5.1.1        Rise in Demand for Cloud-Based Platforms for Workforce Management

5.1.2        Need for Automation in Workforce Tasks

5.2         Key Market Restraints

5.2.1        Privacy and Security Concerns Associated with Cloud-Based Solutions

5.3         Key Market Opportunities

5.3.1        Demand for Mobile Workforce Management Apps

5.4         Future Trends

5.4.1        Integration of Artificial Intelligence into Workforce Management Solutions

5.5         Impact Analysis of Drivers and Restraints

6.           Back Office Workforce Management Market – North America Market Analysis

6.1         Overview

6.2         North America Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

7.           North America Back Office Workforce Management Market Analysis – By Solution

7.1         Overview

7.2         North America Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028

7.3         Robotic Automation Process

7.3.1        Overview

7.3.2        Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

7.4         Performance Management

7.4.1        Overview

7.4.2        Performance Management Market Revenue and Forecast to 2028 (US$ Million)

7.5         Back Office Optimization

7.5.1        Overview

7.5.2        Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

7.6         Process Analytics

7.6.1        Overview

7.6.2        Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

7.7         Others

7.7.1        Overview

7.7.2        Others Market Revenue and Forecast to 2028 (US$ Million)

8.           North America Back Office Workforce Management Market Analysis – By End User Industry

8.1         Overview

8.2         North America Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028

8.3         IT and Telecom

8.3.1        Overview

8.3.2        IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

8.4         BFSI

8.4.1        Overview

8.4.2        BFSI Market Revenue and Forecast to 2028 (US$ Million)

8.5         Retail and E-commerce

8.5.1        Overview

8.5.2        Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

8.6         Transportation

8.6.1        Overview

8.6.2        Transportation Market Revenue and Forecast to 2028 (US$ Million)

8.7         Government

8.7.1        Overview

8.7.2        Government Market Revenue and Forecast to 2028 (US$ Million)

8.8         Others

8.8.1        Overview

8.8.2        Others Market Revenue and Forecast to 2028 (US$ Million)

9.           North America Back Office Workforce Management Market – by Country Analysis

9.1         North America: Back Office Workforce Management Market

9.1.1        Overview

9.1.2        North America: Back Office Workforce Management Market Revenue and Forecast, by Country (2021 and 2028)

9.1.2.1          US: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.1.1          US Back Office Workforce Management Market Breakdown, By Solution

9.1.2.1.2          US Back Office Workforce Management Market Breakdown, By End User Industry

9.1.2.2          Canada: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.2.1          Canada Back Office Workforce Management Market Breakdown, By Solution

9.1.2.2.2          Canada Back Office Workforce Management Market Breakdown, By End User Industry

9.1.2.3          Mexico: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.3.1          Mexico Back Office Workforce Management Market Breakdown, By Solution

9.1.2.3.2          Mexico Back Office Workforce Management Market Breakdown, By End User Industry

10.        Industry Landscape

10.1      Overview

10.2      Market Initiative

10.3      Merger and Acquisition

10.4      New Development

11.        Company Profiles

11.1      NICE Ltd.

11.1.1     Key Facts

11.1.2     Business Description

11.1.3     Products and Services

11.1.4     Financial Overview

11.1.5     SWOT Analysis

11.1.6     Key Developments

11.2      Open Text Corporation

11.2.1     Key Facts

11.2.2     Business Description

11.2.3     Products and Services

11.2.4     Financial Overview

11.2.5     SWOT Analysis

11.2.6     Key Developments

11.3      Verint Systems, Inc.

11.3.1     Key Facts

11.3.2     Business Description

11.3.3     Products and Services

11.3.4     Financial Overview

11.3.5     SWOT Analysis

11.3.6     Key Developments

11.4      ActiveOps PLC

11.4.1     Key Facts

11.4.2     Business Description

11.4.3     Products and Services

11.4.4     Financial Overview

11.4.5     SWOT Analysis

11.4.6     Key Developments

11.5      Alvaria, Inc.

11.5.1     Key Facts

11.5.2     Business Description

11.5.3     Products and Services

11.5.4     Financial Overview

11.5.5     SWOT Analysis

11.5.6     Key Developments

11.6      Calabrio Inc.

11.6.1     Key Facts

11.6.2     Business Description

11.6.3     Products and Services

11.6.4     Financial Overview

11.6.5     SWOT Analysis

11.6.6     Key Developments

11.7      Oracle Corporation

11.7.1     Key Facts

11.7.2     Business Description

11.7.3     Products and Services

11.7.4     Financial Overview

11.7.5     SWOT Analysis

11.7.6     Key Developments

11.8      Genesys

11.8.1     Key Facts

11.8.2     Business Description

11.8.3     Products and Services

11.8.4     Financial Overview

11.8.5     SWOT Analysis

11.8.6     Key Developments

11.9      Intradiem

11.9.1     Key Facts

11.9.2     Business Description

11.9.3     Products and Services

11.9.4     Financial Overview

11.9.5     SWOT Analysis

11.9.6     Key Developments

11.10   Team Software

11.10.1  Key Facts

11.10.2  Business Description

11.10.3  Products and Services

11.10.4  Financial Overview

11.10.5  SWOT Analysis

11.10.6  Key Developments

12.        Appendix

12.1      About The Insight Partners

12.2      Glossary of Terms

LIST OF TABLES

Table 1.             North America Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Table 2.             North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 3.             US Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 4.             US Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)

Table 5.             Canada Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 6.             Canada Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)

Table 7.             Mexico Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 8.             Mexico Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)

Table 9.             Glossary of Terms, Back Office Workforce Management Market

LIST OF FIGURES

Figure 1.           North America Back Office Workforce Management Market Segmentation

Figure 2.           North America Back Office Workforce Management Market Segmentation – By Country

Figure 3.           North America Back Office Workforce Management Market Overview

Figure 4.           North America Back Office Workforce Management Market, By Solution

Figure 5.           North America Back Office Workforce Management Market, By End User Industry

Figure 6.           North America Back Office Workforce Management Market, By Country

Figure 7.           North America: PEST Analysis

Figure 8.           North America Ecosystem Analysis

Figure 9.           North America Expert Opinion

Figure 10.        North America Back Office Workforce Management Market Impact Analysis of Drivers and Restraints

Figure 11.        North America Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)

Figure 12.        North America Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)

Figure 13.        North America Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

Figure 14.        North America Performance Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 15.        North America Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

Figure 16.        North America Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

Figure 17.        North America Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 18.        North America Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)

Figure 19.        North America IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

Figure 20.        North America BFSI Market Revenue and Forecast to 2028 (US$ Million)

Figure 21.        North America Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

Figure 22.        North America Transportation Market Revenue and Forecast to 2028 (US$ Million)

Figure 23.        North America Government Market Revenue and Forecast to 2028 (US$ Million)

Figure 24.        North America Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 25.        North America: Back Office Workforce Management Market, by Country – Revenue (2021) (US$ Million)

Figure 26.        North America: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 27.        US: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 28.        Canada: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 29.        Mexico: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)