1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

1.3.1        Middle East & Africa Customer Care BPO Market – By Solution

1.3.2        Middle East & Africa Customer Care BPO Market – By End User

1.3.3        Middle East & Africa Customer Care BPO Market- By Country

2.           Key Takeaways

3.        Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           Middle East & Africa Customer Care BPO Market Landscape

4.1         Market Overview

4.2         Middle East & Africa PEST Analysis

4.3         Ecosystem Analysis

4.4         Expert Opinion

5.           Middle East & Africa Customer Care BPO Market – Key Market Dynamics

5.1         Market Drivers

5.1.1        Rising Focus of Organizations on Ensuring Greater Customer Satisfaction

5.1.2        Huge Cost Benefits Conferred by Outsourcing Customer Care Services

5.2         Restraint

5.2.1        Concerns Regarding Data Security and Privacy

5.3         Opportunity

5.3.1        Progressive IT and Telecommunications Sector

5.4         Future Trend

5.4.1        Emergence of Technologies such as Artificial Intelligence and Cloud Computing

5.5         Impact Analysis of Drivers and Restraints

6.           Customer Care BPO Market – Middle East & Africa Analysis

6.1         Middle East & Africa Customer Care BPO Market Overview

6.2         Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

7.           Middle East & Africa Customer Care BPO Market Analysis – By Solution

7.1         Overview

7.2         Middle East & Africa Customer Care BPO Market, By Solution (2022 and 2028)

7.3         Nearshore Outsourcing

7.3.1        Overview

7.3.2        Nearshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

7.4         Onshore Outsourcing

7.4.1        Overview

7.4.2        Onshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

7.5         Offshore Outsourcing

7.5.1        Overview

7.5.2        Offshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

8.           Middle East & Africa Customer Care BPO Market Analysis – By End User

8.1         Overview

8.2         Middle East & Africa Customer Care BPO Market, By End User (2022 and 2028)

8.3         IT and Telecommunication

8.3.1        Overview

8.3.2        IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.4         BFSI

8.4.1        Overview

8.4.2        BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.5         Retail and E-Commerce

8.5.1        Overview

8.5.2        Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.6         Manufacturing

8.6.1        Overview

8.6.2        Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.7         Transport and Logistics

8.7.1        Overview

8.7.2        Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.8         Healthcare and Pharmaceutical

8.8.1        Overview

8.8.2        Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.9         Media and Communication

8.9.1        Overview

8.9.2        Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.10      Automotive

8.10.1     Overview

8.10.2     Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.11      Others

8.11.1     Overview

8.11.2     Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

9.           Middle East & Africa Customer Care BPO Market – Country Analysis

9.1         Overview

9.1.1        Middle East & Africa Customer Care BPO Market Breakdown, by Country

9.1.1.1          Saudi Arabia Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.1.1          Saudi Arabia Customer Care BPO Market Breakdown, By Solution

9.1.1.1.2          Saudi Arabia Customer Care BPO Market Breakdown, By End User

9.1.1.2          UAE Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.2.1          UAE Customer Care BPO Market Breakdown, By Solution

9.1.1.2.2          UAE Customer Care BPO Market Breakdown, By End User

9.1.1.3          South Africa Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.3.1          South Africa Customer Care BPO Market Breakdown, By Solution

9.1.1.3.2          South Africa Customer Care BPO Market Breakdown, By End User

9.1.1.4          Rest of Middle East & Africa Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.4.1          Rest of Middle East & Africa Customer Care BPO Market Breakdown, By Solution

9.1.1.4.2          Rest of Middle East & Africa Customer Care BPO Market Breakdown, By End User

10.        Industry Landscape

10.1      Overview

10.2      Market Initiative

10.3      Merger and Acquisition

11.        Company Profiles

11.1      Comdata SpA

11.1.1     Key Facts

11.1.2     Business Description

11.1.3     Products and Services

11.1.4     Financial Overview

11.1.5     SWOT Analysis

11.1.6     Key Developments

11.2      Concentrix Corp

11.2.1     Key Facts

11.2.2     Business Description

11.2.3     Products and Services

11.2.4     Financial Overview

11.2.5     SWOT Analysis

11.2.6     Key Developments

11.3      Telus International Cda Inc

11.3.1     Key Facts

11.3.2     Business Description

11.3.3     Products and Services

11.3.4     Financial Overview

11.3.5     SWOT Analysis

11.3.6     Key Developments

11.4      Foundever Operating Corp

11.4.1     Key Facts

11.4.2     Business Description

11.4.3     Products and Services

11.4.4     Financial Overview

11.4.5     SWOT Analysis

11.4.6     Key Developments

11.5      TTEC Holdings Inc

11.5.1     Key Facts

11.5.2     Business Description

11.5.3     Products and Services

11.5.4     Financial Overview

11.5.5     SWOT Analysis

11.5.6     Key Developments

11.6      Teleperformance SE

11.6.1     Key Facts

11.6.2     Business Description

11.6.3     Products and Services

11.6.4     Financial Overview

11.6.5     SWOT Analysis

11.6.6     Key Developments

11.7      Webhelp Inc

11.7.1     Key Facts

11.7.2     Business Description

11.7.3     Products and Services

11.7.4     Financial Overview

11.7.5     SWOT Analysis

11.7.6     Key Developments

11.8      Alorica Inc

11.8.1     Key Facts

11.8.2     Business Description

11.8.3     Products and Services

11.8.4     Financial Overview

11.8.5     SWOT Analysis

11.8.6     Key Developments

12.        Appendix

12.1      About The Insight Partners

12.2      Word Index

LIST OF TABLES

Table 1.             Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

Table 2.             Middle East & Africa Customer Care BPO Market, Revenue and Forecast To 2028 – By Country (US$ Million)

Table 3.             Saudi Arabia Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 4.             Saudi Arabia Customer Care BPO Market, Revenue and Forecast to 2028 – By End User  (US$ Million)

Table 5.             UAE Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 6.             UAE Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 7.             South Africa Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 8.             South Africa Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 9.             Rest of Middle East & Africa Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 10.          Rest of Middle East & Africa Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 11.          List of Abbreviation

LIST OF FIGURES

Figure 1.           Middle East & Africa Customer Care BPO Market Segmentation

Figure 2.           Middle East & Africa Customer Care BPO Market Segmentation – By Country

Figure 3.           Middle East & Africa Customer Care BPO Market Overview

Figure 4.           Middle East & Africa Customer Care BPO Market, by Solution

Figure 5.           Middle East & Africa Customer Care BPO Market, by Country

Figure 6.           MEA: PEST Analysis

Figure 7.           Expert Opinion

Figure 8.           Middle East & Africa Customer Care BPO Market Impact Analysis of Drivers and Restraints

Figure 9.           Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

Figure 10.        Middle East & Africa Customer Care BPO Market Revenue Share, By Solution (2022 and 2028)

Figure 11.        Middle East & Africa Nearshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

Figure 12.        Middle East & Africa Onshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

Figure 13.        Middle East & Africa Offshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

Figure 14.        Middle East & Africa Customer Care BPO Market Revenue Share, By End User (2022 and 2028)

Figure 15.        Middle East & Africa IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 16.        Middle East & Africa BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 17.        Middle East & Africa Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 18.        Middle East & Africa Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 19.        Middle East & Africa Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 20.        Middle East & Africa Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 21.        Middle East & Africa Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 22.        Middle East & Africa Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 23.        Middle East & Africa Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 24.        Middle East & Africa: Customer Care BPO Market, by Key Country – Revenue (2022) (US$ Million)

Figure 25.        Middle East & Africa Customer Care BPO Market Breakdown, by Country, 2022 & 2028 (%)

Figure 26.        Saudi Arabia Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 27.        UAE Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 28.        South Africa Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 29.        Rest of Middle East & Africa Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)