1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

1.3.1        MEA Back Office Workforce Management Market – By Solution

1.3.2        MEA Back Office Workforce Management Market – By End User Industry

1.3.3        MEA Back Office Workforce Management Market – By Country

2.           Key Takeaways

3.        Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           MEA Back Office Workforce Management - Market Landscape

4.1         Market Overview

4.2         PEST Analysis

4.2.1        MEA

4.3         Ecosystem Analysis

4.4         Expert Opinions

5.           MEA Back Office Workforce Management Market – Market Dynamics

5.1         Key Market Drivers

5.1.1        Upsurge in Demand for Cloud-Based Platforms for Workforce Management

5.1.2        Necessity for Automation in Workforce Tasks

5.2         Key Market Restraints

5.2.1        Discretion and Security Concerns Associated with Cloud-Based Solutions

5.3         Key Market Opportunities

5.3.1        Appeal for Mobile Workforce Management Apps

5.4         Future Trends

5.4.1        Incorporation of Artificial Intelligence into Workforce Management Solutions

5.5         Impact Analysis of Drivers and Restraints

6.           Back Office Workforce Management Market –  MEA Market Analysis

6.1         Overview

6.2         MEA Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

7.           MEA Back Office Workforce Management Market Analysis – By Solution

7.1         Overview

7.2         MEA Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028

7.3         Robotic Automation Process

7.3.1        Overview

7.3.2        Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

7.4         Performance Management

7.4.1        Overview

7.4.2        Performance Management Market Revenue and Forecast to 2028 (US$ Million)

7.5         Back Office Optimization

7.5.1        Overview

7.5.2        Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

7.6         Process Analytics

7.6.1        Overview

7.6.2        Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

7.7         Others

7.7.1        Overview

7.7.2        Others Market Revenue and Forecast to 2028 (US$ Million)

8.           MEA Back Office Workforce Management Market Analysis – By End User Industry

8.1         Overview

8.2         MEA Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028

8.3         IT and Telecom

8.3.1        Overview

8.3.2        IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

8.4         BFSI

8.4.1        Overview

8.4.2        BFSI Market Revenue and Forecast to 2028 (US$ Million)

8.5         Retail and E-commerce

8.5.1        Overview

8.5.2        Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

8.6         Transportation

8.6.1        Overview

8.6.2        Transportation Market Revenue and Forecast to 2028 (US$ Million)

8.7         Government

8.7.1        Overview

8.7.2        Government Market Revenue and Forecast to 2028 (US$ Million)

8.8         Others

8.8.1        Overview

8.8.2        Others Market Revenue and Forecast to 2028 (US$ Million)

9.           MEA Back Office Workforce Management Market – by Country Analysis

9.1         MEA: Back Office Workforce Management Market

9.1.1        Overview

9.1.2        MEA: Back Office Workforce Management Market Revenue and Forecast, by Country

9.1.2.1          South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.1.1          South Africa Back Office Workforce Management Market Breakdown, by Solution

9.1.2.1.2          South Africa Back Office Workforce Management Market Breakdown, by End User Industry

9.1.2.2          Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.2.1          Saudi Arabia: Back Office Workforce Management Market Breakdown, by Solution

9.1.2.2.2          Saudi Arabia: Back Office Workforce Management Market Breakdown, by End User Industry

9.1.2.3          UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.3.1          UAE: Back Office Workforce Management Market Breakdown, by Solution

9.1.2.3.2          UAE: Back Office Workforce Management Market Breakdown, by End User Industry

9.1.2.4          Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)

9.1.2.4.1          Rest of MEA: Back Office Workforce Management Market Breakdown, by Solution

9.1.2.4.2          Rest of MEA: Back Office Workforce Management Market Breakdown, by End User Industry

10.        Industry Landscape

10.1      Overview

10.2      Market Initiative

10.3      Merger and Acquisition

10.4      New Development

11.        Company Profiles

11.1      NICE Ltd.

11.1.1     Key Facts

11.1.2     Business Description

11.1.3     Products and Services

11.1.4     Financial Overview

11.1.5     SWOT Analysis

11.1.6     Key Developments

11.2      Open Text Corporation

11.2.1     Key Facts

11.2.2     Business Description

11.2.3     Products and Services

11.2.4     Financial Overview

11.2.5     SWOT Analysis

11.2.6     Key Developments

11.3      Verint Systems, Inc.

11.3.1     Key Facts

11.3.2     Business Description

11.3.3     Products and Services

11.3.4     Financial Overview

11.3.5     SWOT Analysis

11.3.6     Key Developments

11.4      ActiveOps PLC

11.4.1     Key Facts

11.4.2     Business Description

11.4.3     Products and Services

11.4.4     Financial Overview

11.4.5     SWOT Analysis

11.4.6     Key Developments

11.5      Alvaria, Inc.

11.5.1     Key Facts

11.5.2     Business Description

11.5.3     Products and Services

11.5.4     Financial Overview

11.5.5     SWOT Analysis

11.5.6     Key Developments

11.6      Calabrio Inc.

11.6.1     Key Facts

11.6.2     Business Description

11.6.3     Products and Services

11.6.4     Financial Overview

11.6.5     SWOT Analysis

11.6.6     Key Developments

11.7      Oracle Corporation

11.7.1     Key Facts

11.7.2     Business Description

11.7.3     Products and Services

11.7.4     Financial Overview

11.7.5     SWOT Analysis

11.7.6     Key Developments

11.8      Genesys

11.8.1     Key Facts

11.8.2     Business Description

11.8.3     Products and Services

11.8.4     Financial Overview

11.8.5     SWOT Analysis

11.8.6     Key Developments

11.9      Intradiem

11.9.1     Key Facts

11.9.2     Business Description

11.9.3     Products and Services

11.9.4     Financial Overview

11.9.5     SWOT Analysis

11.9.6     Key Developments

11.10   Team Software

11.10.1  Key Facts

11.10.2  Business Description

11.10.3  Products and Services

11.10.4  Financial Overview

11.10.5  SWOT Analysis

11.10.6  Key Developments

12.        Appendix

12.1      About The Insight Partners

12.2      Glossary of Terms

LIST OF TABLES

Table 1.             MEA Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Table 2.             Middle East and Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 3.             South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 4.             South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 5.             Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 6.             Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 7.             UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 8.             UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 9.             Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 10.          Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 11.          Glossary of Terms, Back Office Workforce Management Market

LIST OF FIGURES

Figure 1.           MEA Back Office Workforce Management Market Segmentation

Figure 2.           MEA Back Office Workforce Management Market Segmentation – By Country

Figure 3.           MEA Back Office Workforce Management Market Overview

Figure 4.           MEA Back Office Workforce Management Market, By Solution

Figure 5.           MEA Back Office Workforce Management Market, By End User Industry

Figure 6.           MEA Back Office Workforce Management Market, By Country

Figure 7.           MEA: PEST Analysis

Figure 8.           MEA Ecosystem Analysis

Figure 9.           MEA Expert Opinion

Figure 10.        MEA Back Office Workforce Management Market Impact Analysis of Drivers and Restraints

Figure 11.        MEA Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)

Figure 12.        MEA Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)

Figure 13.        MEA Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

Figure 14.        MEA Performance Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 15.        MEA Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

Figure 16.        MEA Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

Figure 17.        MEA Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 18.        MEA Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)

Figure 19.        MEA IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

Figure 20.        MEA BFSI Market Revenue and Forecast to 2028 (US$ Million)

Figure 21.        MEA Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

Figure 22.        MEA Transportation Market Revenue and Forecast to 2028 (US$ Million)

Figure 23.        MEA Government Market Revenue and Forecast to 2028 (US$ Million)

Figure 24.        MEA Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 25.        MEA: Back Office Workforce Management Market, by Country – Revenue (2021) (US$ Million)

Figure 26.        MEA: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 27.        South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 28.        Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 29.        UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 30.        Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)