1. Introduction

1.1 Report Guidance

1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights

2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research

3.2 Primary Research

3.2.1 Hypothesis formulation:

3.2.2 Macroeconomic factor analysis:

3.2.3 Developing base number:

3.2.4 Data Triangulation:

3.2.5 Country-level data:

4. Europe Help Desk and Ticketing Software Market Landscape

4.1 Overview

4.2 PEST Analysis

4.3 Ecosystem Analysis

4.4 List of Vendors in the Value Chain

5. Europe Help Desk and Ticketing Software Market - Key Market Dynamics

5.1 Market Drivers

5.1.1 Benefits of Omnichannel Software

5.1.2 Emphasis on Remote Work Integration

5.1.3 Increasing Adoption of Cloud-Based Solutions

5.2 Market Restraints

5.2.1 High Operating Costs due to Compatibility Issues and Need for Skilled Workforce

5.3 Market Opportunities

5.3.1 Advancements in Help Desk and Ticketing Software

5.3.2 Government Focus on Promoting SMEs

5.4 Trends

5.4.1 Self-Service Portal

5.5 Impact of Drivers and Restraints:

6. Help Desk and Ticketing Software Market - Europe Analysis

6.1 Europe Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031

6.2 Europe Help Desk and Ticketing Software Market Forecast Analysis

7. Europe Help Desk and Ticketing Software Market Analysis - by Component

7.1 Software

7.1.1 Overview

7.1.2 Software: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

7.2 Services

7.2.1 Overview

7.2.2 Services: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8. Europe Help Desk and Ticketing Software Market Analysis - by Industry Vertical

8.1 Retail

8.1.1 Overview

8.1.2 Retail: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8.2 Government

8.2.1 Overview

8.2.2 Government: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8.3 Manufacturing

8.3.1 Overview

8.3.2 Manufacturing: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8.4 Healthcare

8.4.1 Overview

8.4.2 Healthcare: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8.5 Hospitality

8.5.1 Overview

8.5.2 Hospitality: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8.6 IT and Telecom

8.6.1 Overview

8.6.2 IT and Telecom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8.7 Others

8.7.1 Overview

8.7.2 Others: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

9. Europe Help Desk and Ticketing Software Market Analysis - by Deployment

9.1 Cloud-Based

9.1.1 Overview

9.1.2 Cloud-Based: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

9.2 On-Premise

9.2.1 Overview

9.2.2 On-Premise: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

10. Europe Help Desk and Ticketing Software Market Analysis - by Organization Size

10.1 Small and Medium Enterprises

10.1.1 Overview

10.1.2 Small and Medium Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

10.2 Large Enterprises

10.2.1 Overview

10.2.2 Large Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11. Europe Help Desk and Ticketing Software Market - Country Analysis

11.1 Europe

11.1.1 Europe Help Desk and Ticketing Software Market Overview

11.1.2 Europe Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country

11.1.2.1 Europe Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country

11.1.2.2 Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11.1.2.2.1 Germany: Europe Help Desk and Ticketing Software Market Share - by Component

11.1.2.2.2 Germany: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical

11.1.2.2.3 Germany: Europe Help Desk and Ticketing Software Market Share - by Deployment

11.1.2.2.4 Germany: Europe Help Desk and Ticketing Software Market Share - by Organization Size

11.1.2.3 United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11.1.2.3.1 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Component

11.1.2.3.2 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical

11.1.2.3.3 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Deployment

11.1.2.3.4 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Organization Size

11.1.2.4 France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11.1.2.4.1 France: Europe Help Desk and Ticketing Software Market Share - by Component

11.1.2.4.2 France: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical

11.1.2.4.3 France: Europe Help Desk and Ticketing Software Market Share - by Deployment

11.1.2.4.4 France: Europe Help Desk and Ticketing Software Market Share - by Organization Size

11.1.2.5 Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11.1.2.5.1 Italy: Europe Help Desk and Ticketing Software Market Share - by Component

11.1.2.5.2 Italy: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical

11.1.2.5.3 Italy: Europe Help Desk and Ticketing Software Market Share - by Deployment

11.1.2.5.4 Italy: Europe Help Desk and Ticketing Software Market Share - by Organization Size

11.1.2.6 Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11.1.2.6.1 Russia: Europe Help Desk and Ticketing Software Market Share - by Component

11.1.2.6.2 Russia: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical

11.1.2.6.3 Russia: Europe Help Desk and Ticketing Software Market Share - by Deployment

11.1.2.6.4 Russia: Europe Help Desk and Ticketing Software Market Share - by Organization Size

11.1.2.7 Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11.1.2.7.1 Spain: Europe Help Desk and Ticketing Software Market Share - by Component

11.1.2.7.2 Spain: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical

11.1.2.7.3 Spain: Europe Help Desk and Ticketing Software Market Share - by Deployment

11.1.2.7.4 Spain: Europe Help Desk and Ticketing Software Market Share - by Organization Size

11.1.2.8 Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11.1.2.8.1 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Component

11.1.2.8.2 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical

11.1.2.8.3 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Deployment

11.1.2.8.4 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Organization Size

11.1.2.9 Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11.1.2.9.1 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Component

11.1.2.9.2 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical

11.1.2.9.3 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Deployment

11.1.2.9.4 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Organization Size

12. Competitive Landscape

12.1 Heat Map Analysis by Key Players

12.2 Company Positioning and Concentration

13. Industry Landscape

13.1 Overview

13.2 Market Initiative

13.3 Partnerships and Collaborations

13.4 Other Developments

14. Company Profiles

14.1 Zendesk Inc

14.1.1 Key Facts

14.1.2 Business Description

14.1.3 Products and Services

14.1.4 Financial Overview

14.1.5 SWOT Analysis

14.1.6 Key Developments

14.2 Genesys

14.2.1 Key Facts

14.2.2 Business Description

14.2.3 Products and Services

14.2.4 Financial Overview

14.2.5 SWOT Analysis

14.2.6 Key Developments

14.3 Freshworks Inc

14.3.1 Key Facts

14.3.2 Business Description

14.3.3 Products and Services

14.3.4 Financial Overview

14.3.5 SWOT Analysis

14.3.6 Key Developments

14.4 SysAid

14.4.1 Key Facts

14.4.2 Business Description

14.4.3 Products and Services

14.4.4 Financial Overview

14.4.5 SWOT Analysis

14.4.6 Key Developments

14.5 Salesforce Inc

14.5.1 Key Facts

14.5.2 Business Description

14.5.3 Products and Services

14.5.4 Financial Overview

14.5.5 SWOT Analysis

14.5.6 Key Developments

14.6 Exotel Techcom Pvt Ltd

14.6.1 Key Facts

14.6.2 Business Description

14.6.3 Products and Services

14.6.4 Financial Overview

14.6.5 SWOT Analysis

14.6.6 Key Developments

14.7 clickdesk.com

14.7.1 Key Facts

14.7.2 Business Description

14.7.3 Products and Services

14.7.4 Financial Overview

14.7.5 SWOT Analysis

14.7.6 Key Developments

14.8 ProProfs

14.8.1 Key Facts

14.8.2 Business Description

14.8.3 Products and Services

14.8.4 Financial Overview

14.8.5 SWOT Analysis

14.8.6 Key Developments

14.9 InvGate

14.9.1 Key Facts

14.9.2 Business Description

14.9.3 Products and Services

14.9.4 Financial Overview

14.9.5 SWOT Analysis

14.9.6 Key Developments

14.10 Desku Inc

14.10.1 Key Facts

14.10.2 Business Description

14.10.3 Products and Services

14.10.4 Financial Overview

14.10.5 SWOT Analysis

14.10.6 Key Developments

14.11 Hiver

14.11.1 Key Facts

14.11.2 Business Description

14.11.3 Products and Services

14.11.4 Financial Overview

14.11.5 SWOT Analysis

14.11.6 Key Developments

14.12 Intercom

14.12.1 Key Facts

14.12.2 Business Description

14.12.3 Products and Services

14.12.4 Financial Overview

14.12.5 SWOT Analysis

14.12.6 Key Developments

14.13 Atera Networks Ltd.

14.13.1 Key Facts

14.13.2 Business Description

14.13.3 Products and Services

14.13.4 Financial Overview

14.13.5 SWOT Analysis

14.13.6 Key Developments

14.14 Zoho Corp Pvt Ltd

14.14.1 Key Facts

14.14.2 Business Description

14.14.3 Products and Services

14.14.4 Financial Overview

14.14.5 SWOT Analysis

14.14.6 Key Developments

14.15 TEXT S.A.

14.15.1 Key Facts

14.15.2 Business Description

14.15.3 Products and Services

14.15.4 Financial Overview

14.15.5 SWOT Analysis

14.15.6 Key Developments

14.16 SolarWinds Worldwiden LLC

14.16.1 Key Facts

14.16.2 Business Description

14.16.3 Products and Services

14.16.4 Financial Overview

14.16.5 SWOT Analysis

14.16.6 Key Developments

14.17 Atlassian Corp

14.17.1 Key Facts

14.17.2 Business Description

14.17.3 Products and Services

14.17.4 Financial Overview

14.17.5 SWOT Analysis

14.17.6 Key Developments

14.18 ServiceNow Inc

14.18.1 Key Facts

14.18.2 Business Description

14.18.3 Products and Services

14.18.4 Financial Overview

14.18.5 SWOT Analysis

14.18.6 Key Developments

14.19 JPK Software Solutions Pvt. Ltd.

14.19.1 Key Facts

14.19.2 Business Description

14.19.3 Products and Services

14.19.4 Financial Overview

14.19.5 SWOT Analysis

14.19.6 Key Developments

14.20 OTRS AG

14.20.1 Key Facts

14.20.2 Business Description

14.20.3 Products and Services

14.20.4 Financial Overview

14.20.5 SWOT Analysis

14.20.6 Key Developments

14.21 Rother OSS GmbH

14.21.1 Key Facts

14.21.2 Business Description

14.21.3 Products and Services

14.21.4 Financial Overview

14.21.5 SWOT Analysis

14.21.6 Key Developments

14.22 Znuny GmbH

14.22.1 Key Facts

14.22.2 Business Description

14.22.3 Products and Services

14.22.4 Financial Overview

14.22.5 SWOT Analysis

14.22.6 Key Developments

14.23 Help Scout PBC

14.23.1 Key Facts

14.23.2 Business Description

14.23.3 Products and Services

14.23.4 Financial Overview

14.23.5 SWOT Analysis

14.23.6 Key Developments

15. Appendix

15.1 About Us

15.2 List of Abbreviations

List of Tables

Table 1. Europe Help Desk and Ticketing Software Market Segmentation

Table 2. List of Vendors

Table 3. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Table 4. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Component

Table 5. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Industry Vertical

Table 6. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Deployment

Table 7. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Organization Size

Table 8. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Country

Table 9. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component

Table 10. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical

Table 11. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment

Table 12. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size

Table 13. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component

Table 14. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical

Table 15. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment

Table 16. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size

Table 17. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component

Table 18. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical

Table 19. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment

Table 20. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size

Table 21. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component

Table 22. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical

Table 23. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment

Table 24. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size

Table 25. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component

Table 26. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical

Table 27. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment

Table 28. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size

Table 29. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component

Table 30. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical

Table 31. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment

Table 32. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size

Table 33. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component

Table 34. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical

Table 35. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment

Table 36. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size

Table 37. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component

Table 38. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical

Table 39. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment

Table 40. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size

Table 41. List of Abbreviations

List of Figures

Figure 1. Europe Help Desk and Ticketing Software Market Segmentation - Country

Figure 2. PEST Analysis

Figure 3. Europe Help Desk and Ticketing Software Market - Key Market Dynamics

Figure 4. Impact Analysis of Drivers and Restraints

Figure 5. Europe Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031

Figure 6. Europe Help Desk and Ticketing Software Market Share (%) - by Component (2023 and 2031)

Figure 7. Software: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 8. Services: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 9. Europe Help Desk and Ticketing Software Market Share (%) - by Industry Vertical (2023 and 2031)

Figure 10. Retail: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 11. Government: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 12. Manufacturing: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 13. Healthcare: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 14. Hospitality: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 15. IT and Telecom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 16. Others: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 17. Europe Help Desk and Ticketing Software Market Share (%) - by Deployment (2023 and 2031)

Figure 18. Cloud-Based: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 19. On-Premise: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 20. Europe Help Desk and Ticketing Software Market Share (%) - by Organization Size (2023 and 2031)

Figure 21. Small and Medium Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 22. Large Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

Figure 23. Europe Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)

Figure 24. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)

Figure 25. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)

Figure 26. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)

Figure 27. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)

Figure 28. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)

Figure 29. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)

Figure 30. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)

Figure 31. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)

Figure 32. Heat Map Analysis by Key Players

Figure 33. Company Positioning and Concentration