1.           Introduction

1.1       The Insight Partners Research Report Guidance

1.2       Market Segmentation

2.           Executive Summary

2.1       Key Insights

2.2       Market Attractiveness

3.           Research Methodology

3.1       Secondary Research

3.2       Primary Research

3.2.1         Hypothesis formulation:

3.2.2         Macro-economic factor analysis:

3.2.3         Developing base number:

3.2.4         Data Triangulation:

3.2.5         Country level data:

4.           Europe Customer Care BPO Market Landscape

4.1       Overview

4.2       PEST Analysis

4.3       Ecosystem Analysis

5.           Europe Customer Care BPO Market – Key Market Dynamics

5.1       Europe Customer Care BPO Market – Key Market Dynamics

5.2       Market Drivers

5.2.1         Increasing Demand for Outsourcing of Customer Care BPO Services

5.2.2         Growing Emphasis on Customer Satisfaction

5.2.3         Digital Transformation Initiatives across European Businesses

5.3       Market Restraints

5.3.1         Concerns Regarding Data Security and Privacy

5.4       Market Opportunities

5.4.1         Huge Growth in e-commerce and Online Retail across European Markets

5.4.2         Adoption of Emerging Technologies in Customer Care BPO Services

5.5       Future Trends

5.5.1         Rise in Adoption of Offshore and Nearshore Customer Care BPO Outsourcing

5.6       Impact of Drivers and Restraints:

6.           Europe Customer Care BPO Market Analysis

6.1       Europe Customer Care BPO Market Revenue (US$ Million), 2021–2031

6.2       Europe Customer Care BPO Market Forecast and Analysis

7.           Europe Customer Care BPO Market Analysis – by Solution

7.1       Nearshore Outsourcing

7.1.1         Overview

7.1.2         Nearshore Outsourcing: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

7.2       Onshore Outsourcing

7.2.1         Overview

7.2.2         Onshore Outsourcing: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

7.3       Offshore Outsourcing

7.3.1         Overview

7.3.2         Offshore Outsourcing: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.           Europe Customer Care BPO Market Analysis – by End-user

8.1       IT and Telecommunication

8.1.1         Overview

8.1.2         IT and Telecommunication: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.2       BFSI

8.2.1         Overview

8.2.2         BFSI: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.3       Retail and E-Commerce

8.3.1         Overview

8.3.2         Retail and E-Commerce: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.4       Healthcare and Pharmaceutical

8.4.1         Overview

8.4.2         Healthcare and Pharmaceutical: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.5       Travel and Hospitality

8.5.1         Overview

8.5.2         Travel and Hospitality: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.6       Media and Communication

8.6.1         Overview

8.6.2         Media and Communication: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.7       Public and Utilities Sector

8.7.1         Overview

8.7.2         Public and Utilities Sector: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.8       Manufacturing

8.8.1         Overview

8.8.2         Manufacturing: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.9       Automotive

8.9.1         Overview

8.9.2         Automotive: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8.10     Others

8.10.1       Overview

8.10.2       Others: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

9.           Europe Customer Care BPO Market – Country Analysis

9.1       Europe

9.1.1         Europe Customer Care BPO Market Breakdown by Countries

9.1.2         Europe Customer Care BPO Market Revenue and Forecast and Analysis – by Country

9.1.2.1            Europe Customer Care BPO Market Revenue and Forecast and Analysis – by Country

9.1.2.2            Germany: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

9.1.2.2.1           Germany: Europe Customer Care BPO Market Breakdown by Solution

9.1.2.2.2           Germany: Europe Customer Care BPO Market Breakdown by End-user

9.1.2.3            United Kingdom: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

9.1.2.3.1           United Kingdom: Europe Customer Care BPO Market Breakdown by Solution

9.1.2.3.2           United Kingdom: Europe Customer Care BPO Market Breakdown by End-user

9.1.2.4            France: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

9.1.2.4.1           France: Europe Customer Care BPO Market Breakdown by Solution

9.1.2.4.2           France: Europe Customer Care BPO Market Breakdown by End-user

9.1.2.5            Spain: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

9.1.2.5.1           Spain: Europe Customer Care BPO Market Breakdown by Solution

9.1.2.5.2           Spain: Europe Customer Care BPO Market Breakdown by End-user

9.1.2.6            Italy: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

9.1.2.6.1           Italy: Europe Customer Care BPO Market Breakdown by Solution

9.1.2.6.2           Italy: Europe Customer Care BPO Market Breakdown by End-user

9.1.2.7            Rest of Europe: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

9.1.2.7.1           Rest of Europe: Europe Customer Care BPO Market Breakdown by Solution

9.1.2.7.2           Rest of Europe: Europe Customer Care BPO Market Breakdown by End-user

10.        Competitive Landscape

10.1     Heat Map Analysis by Key Players

10.2     Company Positioning & Concentration

11.        Industry Landscape

11.1     Overview

11.2     Market Initiative

11.3     Merger and Acquisition

12.        Company Profiles

12.1     Teleperformance SE

12.1.1       Key Facts

12.1.2       Business Description

12.1.3       Products and Services

12.1.4       Financial Overview

12.1.5       SWOT Analysis

12.1.6       Key Developments

12.2     Foundever Operating Corp

12.2.1       Key Facts

12.2.2       Business Description

12.2.3       Products and Services

12.2.4       Financial Overview

12.2.5       SWOT Analysis

12.2.6       Key Developments

12.3     Concentrix Corp

12.3.1       Key Facts

12.3.2       Business Description

12.3.3       Products and Services

12.3.4       Financial Overview

12.3.5       SWOT Analysis

12.3.6       Key Developments

12.4     Telus International Cda Inc

12.4.1       Key Facts

12.4.2       Business Description

12.4.3       Products and Services

12.4.4       Financial Overview

12.4.5       SWOT Analysis

12.4.6       Key Developments

12.5     TTEC Holdings Inc

12.5.1       Key Facts

12.5.2       Business Description

12.5.3       Products and Services

12.5.4       Financial Overview

12.5.5       SWOT Analysis

12.5.6       Key Developments

12.6     Ströer X GmbH

12.6.1       Key Facts

12.6.2       Business Description

12.6.3       Products and Services

12.6.4       Financial Overview

12.6.5       SWOT Analysis

12.6.6       Key Developments

12.7     regiocom SE

12.7.1       Key Facts

12.7.2       Business Description

12.7.3       Products and Services

12.7.4       Financial Overview

12.7.5       SWOT Analysis

12.7.6       Key Developments

12.8     Bosch Service Solutions GmbH

12.8.1       Key Facts

12.8.2       Business Description

12.8.3       Products and Services

12.8.4       Financial Overview

12.8.5       SWOT Analysis

12.8.6       Key Developments

12.9     gevekom GmbH

12.9.1       Key Facts

12.9.2       Business Description

12.9.3       Products and Services

12.9.4       Financial Overview

12.9.5       SWOT Analysis

12.9.6       Key Developments

12.10  KiKxxl GmbH

12.10.1    Key Facts

12.10.2    Business Description

12.10.3    Products and Services

12.10.4    Financial Overview

12.10.5    SWOT Analysis

12.10.6    Key Developments

12.11  walter services GmbH

12.11.1    Key Facts

12.11.2    Business Description

12.11.3    Products and Services

12.11.4    Financial Overview

12.11.5    SWOT Analysis

12.11.6    Key Developments

12.12  INDECA Business GmbH

12.12.1    Key Facts

12.12.2    Business Description

12.12.3    Products and Services

12.12.4    Financial Overview

12.12.5    SWOT Analysis

12.12.6    Key Developments

12.13  M Plus Croatia d.o.o.

12.13.1    Key Facts

12.13.2    Business Description

12.13.3    Products and Services

12.13.4    Financial Overview

12.13.5    SWOT Analysis

12.13.6    Key Developments

12.14  Transcom Holding AB

12.14.1    Key Facts

12.14.2    Business Description

12.14.3    Products and Services

12.14.4    Financial Overview

12.14.5    SWOT Analysis

12.14.6    Key Developments

12.15  Rhenus Group

12.15.1    Key Facts

12.15.2    Business Description

12.15.3    Products and Services

12.15.4    Financial Overview

12.15.5    SWOT Analysis

12.15.6    Key Developments

12.16  getaline GmbH

12.16.1    Key Facts

12.16.2    Business Description

12.16.3    Products and Services

12.16.4    Financial Overview

12.16.5    SWOT Analysis

12.16.6    Key Developments

12.17  Infosys Ltd

12.17.1    Key Facts

12.17.2    Business Description

12.17.3    Products and Services

12.17.4    Financial Overview

12.17.5    SWOT Analysis

12.17.6    Key Developments

12.18  Capita Plc

12.18.1    Key Facts

12.18.2    Business Description

12.18.3    Products and Services

12.18.4    Financial Overview

12.18.5    SWOT Analysis

12.18.6    Key Developments

12.19  MCI, LC.

12.19.1    Key Facts

12.19.2    Business Description

12.19.3    Products and Services

12.19.4    Financial Overview

12.19.5    SWOT Analysis

12.19.6    Key Developments

12.20  Euroanswer

12.20.1    Key Facts

12.20.2    Business Description

12.20.3    Products and Services

12.20.4    Financial Overview

12.20.5    SWOT Analysis

12.20.6    Key Developments

13.        Appendix

13.1     Word Index

13.2     About the Insight Partners

List of Tables

Table 1.             Europe Customer Care BPO Market Segmentation

Table 2.             Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Table 3.             Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by Solution

Table 4.             Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by End-user

Table 5.             Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by Country

Table 6.             Germany: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by Solution

Table 7.             Germany: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by End-user

Table 8.             United Kingdom: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by Solution

Table 9.             United Kingdom: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by End-user

Table 10.          France: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by Solution

Table 11.          France: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by End-user

Table 12.          Spain: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by Solution

Table 13.          Spain: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by End-user

Table 14.          Italy: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by Solution

Table 15.          Italy: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by End-user

Table 16.          Rest of Europe: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by Solution

Table 17.          Rest of Europe: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million) – by End-user

Table 18.          Company Positioning & Concentration

Table 19.          List of Abbreviation

List of Figures

Figure 1.           Europe Customer Care BPO Market Segmentation, by Country

Figure 2.           PEST Analysis

Figure 3.           Impact Analysis of Drivers and Restraints

Figure 4.           Europe Customer Care BPO Market Revenue (US$ Million), 2021–2031

Figure 5.           Europe Customer Care BPO Market Share (%) – by Solution, 2023 and 2031

Figure 6.           Nearshore Outsourcing: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 7.           Onshore Outsourcing: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 8.           Offshore Outsourcing: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 9.           Europe Customer Care BPO Market Share (%) – by End-user, 2023 and 2031

Figure 10.        IT and Telecommunication: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 11.        BFSI: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 12.        Retail and E-Commerce: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 13.        Healthcare and Pharmaceutical: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 14.        Travel and Hospitality: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 15.        Media and Communication: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 16.        Public and Utilities Sector: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 17.        Manufacturing: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 18.        Automotive: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 19.        Others: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 20.        Europe Customer Care BPO Market Breakdown by Key Countries, 2023 and 2031 (%)

Figure 21.        Germany: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 22.        United Kingdom: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 23.        France: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 24.        Spain: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 25.        Italy: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 26.        Rest of Europe: Europe Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

Figure 27.             Heat Map Analysis by Key Players