1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

2.           Key Takeaways

3.           Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           Europe Cloud Communication Platform Market Landscape

4.1         Market Overview

4.2         Europe PEST Analysis

4.2.1        Ecosystem Analysis

4.3         Expert Opinion

5.           Europe Cloud Communication Platform Market– Key Market Dynamics

5.1.1        Growing Demand Need of Bring Your Own Device

5.1.2        Cloud Communication Platform Solutions Being Cost-Effective

5.2         Market Restraints

5.2.1        Security and Privacy Issues

5.3         Market Opportunities

5.3.1        Cloud-Based Solutions Getting Preferred Along with Growth of BPO Sector

5.3.2        Surge in Number of Internet Users

5.4         Future Trends

5.4.1        Cloud-based IoT Platform Growing

5.4.2        Huge Demand of Voice Over Internet Protocol (VoIP)

5.5         Impact Analysis of Drivers and Restraints

6.           Cloud Communication Platform Market– Europe Analysis

6.1         Europe Cloud Communication Platform Market Overview

6.2         Europe Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

7.           Europe Cloud Communication Platform Market Analysis – By Component

7.1         Overview

7.2         Europe Cloud Communication Platforms Market, By Component (2020 And 2028)

7.3         Solution

7.3.1        Overview

7.3.2        Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)

7.3.3        Unified Communication and Collaboration (UCC/UCaaS)

7.3.3.1          Overview

7.3.3.2          Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.4        Web Real-Time Communication (WebRTC)

7.3.4.1          Overview

7.3.4.2          Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.5        Interactive Voice Response (IVR)

7.3.5.1          Overview

7.3.5.2          Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.6        Voice Over Internet Protocol (VoIP)

7.3.6.1          Overview

7.3.6.2          Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.7        Application Programming Interface (API)

7.3.7.1          Overview

7.3.7.2          API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4         Services

7.4.1        Overview

7.4.2        Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.3        Training and Consulting

7.4.3.1          Overview

7.4.3.2          Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.4        Support and Maintenance

7.4.4.1          Overview

7.4.4.2          Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.5        Managed Service

7.4.5.1          Overview

7.4.5.2          Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.           Europe Cloud Communication Platform Market Analysis – By Enterprise Size

8.1         Overview

8.2         Europe Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)

8.3         SMEs

8.3.1        Overview

8.3.2        SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.4         Large Enterprise

8.4.1        Overview

8.4.2        Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.           Europe Cloud Communication Platform Market Analysis – By Industry

9.1         Overview

9.2         Europe Cloud Communication Platform Market, By Industry (2020 and 2028)

9.3         Retail

9.3.1        Overview

9.3.2        Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.4         IT & Telecom

9.4.1        Overview

9.4.2        IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.5         Healthcare

9.5.1        Overview

9.5.2        Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.6         Government

9.6.1        Overview

9.6.2        Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.7         Education

9.7.1        Overview

9.7.2        Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.8         BFSI

9.8.1        Overview

9.8.2        BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.9         Others

9.9.1        Overview

9.9.2        Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

10.        Europe Cloud Communication Platform Market – Country Analysis

10.1      Overview

10.1.1     Europe Cloud Communication Platform Market Breakdown, by Country

10.1.1.1       Germany Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.1.1       Germany Cloud Communication Platform Market Breakdown, By Component

10.1.1.1.1.1     Germany Cloud Communication Platform Market Breakdown, By Solution

10.1.1.1.1.2     Germany Cloud Communication Platform Market Breakdown, By Service

10.1.1.1.2       Germany Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.1.3       Germany Cloud Communication Platform Market Breakdown, By Industry

10.1.1.2       France Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.2.1       France Cloud Communication Platform Market Breakdown, By Component

10.1.1.2.1.1     France Cloud Communication Platform Market Breakdown, By Solution

10.1.1.2.1.2     France Cloud Communication Platform Market Breakdown, By Service

10.1.1.2.2       France Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.2.3       France Cloud Communication Platform Market Breakdown, By Industry

10.1.1.3       Italy Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.3.1       Italy Cloud Communication Platform Market Breakdown, By Component

10.1.1.3.2       Italy Cloud Communication Platform Market Breakdown, By Solution

10.1.1.3.3       Italy Cloud Communication Platform Market Breakdown, By Service

10.1.1.3.4       Italy Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.3.5       Italy Cloud Communication Platform Market Breakdown, By Industry

10.1.1.4       UK Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.4.1       UK Cloud Communication Platform Market Breakdown, By Component

10.1.1.4.1.1     UK Cloud Communication Platform Market Breakdown, By Solution

10.1.1.4.1.2     UK Cloud Communication Platform Market Breakdown, By Service

10.1.1.4.2       UK Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.4.3       UK Cloud Communication Platform Market Breakdown, By Industry

10.1.1.5       Russia Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.5.1       Russia Cloud Communication Platform Market Breakdown, By Component

10.1.1.5.1.1     Russia Cloud Communication Platform Market Breakdown, By Solution

10.1.1.5.1.2     Russia Cloud Communication Platform Market Breakdown, By Service

10.1.1.5.2       Russia Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.5.3       Russia Cloud Communication Platform Market Breakdown, By Industry

10.1.1.6       Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.6.1       Rest of Europe Cloud Communication Platform Market Breakdown, By Component

10.1.1.6.2       Rest of Europe Cloud Communication Platform Market Breakdown, By Solution

10.1.1.6.3       Rest of Europe Cloud Communication Platform Market Breakdown, By Service

10.1.1.6.4       Rest of Europe Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.6.5       Rest of Europe Cloud Communication Platform Market Breakdown, By Industry

11.        Europe Cloud Communication Platform Market- COVID-19 Impact Analysis

11.1      Europe: Impact Assessment of COVID-19 Pandemic

12.        Industry Landscape

12.1      Overview

12.2      Market Initiative

12.3      Merger and Acquisition

12.4      New Development

13.        Company Profiles

13.1      8X8, INC.

13.1.1     Key Facts

13.1.2     Business Description

13.1.3     Products and Services

13.1.4     Financial Overview

13.1.5     SWOT Analysis

13.1.6     Key Developments

13.2      Avaya Inc.

13.2.1     Key Facts

13.2.2     Business Description

13.2.3     Products and Services

13.2.4     Financial Overview

13.2.5     SWOT Analysis

13.2.6     Key Developments

13.3      Cisco Systems, Inc.

13.3.1     Key Facts

13.3.2     Business Description

13.3.3     Products and Services

13.3.4     Financial Overview

13.3.5     SWOT Analysis

13.3.6     Key Developments

13.4      Vonage

13.4.1     Key Facts

13.4.2     Business Description

13.4.3     Products and Services

13.4.4     Financial Overview

13.4.5     SWOT Analysis

13.4.6     Key Developments

13.5      Plivo Inc.

13.5.1     Key Facts

13.5.2     Business Description

13.5.3     Products and Services

13.5.4     Financial Overview

13.5.5     SWOT Analysis

13.5.6     Key Developments

13.6      Telestax, Inc.

13.6.1     Key Facts

13.6.2     Business Description

13.6.3     Products and Services

13.6.4     Financial Overview

13.6.5     SWOT Analysis

13.6.6     Key Developments

13.7      TWILIO INC.

13.7.1     Key Facts

13.7.2     Business Description

13.7.3     Products and Services

13.7.4     Financial Overview

13.7.5     SWOT Analysis

13.7.6     Key Developments

13.8      Intrado

13.8.1     Key Facts

13.8.2     Business Description

13.8.3     Products and Services

13.8.4     Financial Overview

13.8.5     SWOT Analysis

13.8.6     Key Developments

14.        Appendix

14.1      About The Insight Partners

14.2      Word Index

Table 1.             Europe Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Table 2.             Germany Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 3.             Germany Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 4.             Germany Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 5.             Germany Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 6.             Germany Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 7.             France Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 8.             France Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 9.             France Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 10.          France Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 11.          France Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 12.          Italy Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 13.          Italy Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 14.          Italy Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 15.          Italy Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 16.          Italy Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 17.          UK Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 18.          UK Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 19.          UK Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 20.          UK Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 21.          UK Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 22.          Russia Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 23.          Russia Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 24.          Russia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 25.          Russia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 26.          Russia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 27.          Rest of Europe Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 28.          Rest of Europe Cloud Communication Platform Market Revenue and Forecast to 2028 – By Solution (US$ million)

Table 29.          Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 30.          Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 31.          Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 32.          List of Abbreviation

Figure 1.           Europe Cloud Communication Platform Market Segmentation

Figure 2.           Europe Cloud Communication Platform Market Segmentation – By Country

Figure 3.           Europe Cloud Communication Platform Market Overview

Figure 4.           UCaaS held the largest market share in 2020

Figure 5.           BFSI held the largest market share in 2020

Figure 6.           Germany held Largest Market Share in 2020

Figure 7.           Europe PEST Analysis

Figure 8.           Expert Opinion

Figure 9.           Europe Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints

Figure 10.        Europe Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Figure 11.        Europe Cloud Communication Platforms Market, By Component (2020 and 2028)

Figure 12.        Europe Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 13.        Europe Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 14.        Europe Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 15.        Europe Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 16.        Europe Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 17.        Europe API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 18.        Europe Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 19.        Europe Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 20.        Europe Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 21.        Europe Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 22.        Europe Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)

Figure 23.        Europe SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 24.        Europe Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 25.        Europe Cloud Communication Platform Market, By Industry (2020 and 2028)

Figure 26.        Europe Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 27.        Europe IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 28.        Europe Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 29.        Europe Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 30.        Europe Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 31.        Europe BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 32.        Europe Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 33.        Europe Cloud Communication Platform Market, by Key Country – Revenue (2020) (US$ million)

Figure 34.        Europe Cloud Communication Platform Market Breakdown, by Country, 2018 & 2027(%)

Figure 35.        Germany Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 36.        France Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 37.        Italy Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 38.        UK Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 39.        Russia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 40.        Rest of Europe Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 41.        Impact of COVID-19 Pandemic in Europe Country Markets