1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

1.3.1        Asia-Pacific Customer Care BPO Market – By Solution

1.3.2        Asia-Pacific Customer Care BPO Market – By End User

1.3.3        Asia-Pacific Customer Care BPO Market- By Country

2.           Key Takeaways

3.        Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           Asia-Pacific Customer Care BPO Market Landscape

4.1         Market Overview

4.2         Asia-Pacific PEST Analysis

4.3         Ecosystem Analysis

4.4         Expert Opinion

5.           Asia-Pacific Customer Care BPO Market – Key Market Dynamics

5.1         Market Drivers

5.1.1        Rising Focus of Organizations on Ensuring Greater Customer Satisfaction

5.1.2        Huge Cost Benefits Conferred by Outsourcing Customer Care Services

5.2         Restraint

5.2.1        Concerns Regarding Data Security and Privacy

5.3         Opportunity

5.3.1        Progressive IT and Telecommunications Sector

5.4         Future Trend

5.4.1        Emergence of Technologies such as Artificial Intelligence and Cloud Computing

5.5         Impact Analysis of Drivers and Restraints

6.           Customer Care BPO Market – Asia-Pacific Analysis

6.1         Asia-Pacific Customer Care BPO Market Overview

6.2         Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

7.           Asia-Pacific Customer Care BPO Market Analysis – By Solution

7.1         Overview

7.2         Asia-Pacific Customer Care BPO Market, By Solution (2022 and 2028)

7.3         Nearshore Outsourcing

7.3.1        Overview

7.3.2        Nearshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

7.4         Onshore Outsourcing

7.4.1        Overview

7.4.2        Onshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

7.5         Offshore Outsourcing

7.5.1        Overview

7.5.2        Offshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

8.           Asia-Pacific Customer Care BPO Market Analysis – By End User

8.1         Overview

8.2         Asia-Pacific Customer Care BPO Market, By End User (2022 and 2028)

8.3         IT and Telecommunication

8.3.1        Overview

8.3.2        IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.4         BFSI

8.4.1        Overview

8.4.2        BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.5         Retail and E-Commerce

8.5.1        Overview

8.5.2        Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.6         Manufacturing

8.6.1        Overview

8.6.2        Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.7         Transport and Logistics

8.7.1        Overview

8.7.2        Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.8         Healthcare and Pharmaceutical

8.8.1        Overview

8.8.2        Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.9         Media and Communication

8.9.1        Overview

8.9.2        Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.10      Automotive

8.10.1     Overview

8.10.2     Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

8.11      Others

8.11.1     Overview

8.11.2     Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

9.           Asia-Pacific Customer Care BPO Market – Country Analysis

9.1         Overview

9.1.1        Asia Pacific Customer Care BPO Market Breakdown, by Country

9.1.1.1          China Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.1.1          China Customer Care BPO Market Breakdown, By Solution

9.1.1.1.2          China Customer Care BPO Market Breakdown, By End User

9.1.1.2          Japan Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.2.1          Japan Customer Care BPO Market Breakdown, By Solution

9.1.1.2.2          Japan Customer Care BPO Market Breakdown, By End User

9.1.1.3          South Korea Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.3.1          South Korea Customer Care BPO Market Breakdown, By Solution

9.1.1.3.2          South Korea Customer Care BPO Market Breakdown, By End User

9.1.1.4          India Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.4.1          India Customer Care BPO Market Breakdown, By Solution

9.1.1.4.2          India Customer Care BPO Market Breakdown, By End User

9.1.1.5          Australia Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.5.1          Australia Customer Care BPO Market Breakdown, By Solution

9.1.1.5.2          Australia Customer Care BPO Market Breakdown, By End User

9.1.1.6          Rest of Asia Pacific Customer Care BPO Market, Revenue and Forecast to 2028

9.1.1.6.1          Rest of Asia Pacific Customer Care BPO Market Breakdown, By Solution

9.1.1.6.2          Rest of Asia Pacific Customer Care BPO Market Breakdown, By End User

10.        Industry Landscape

10.1      Overview

10.2      Market Initiative

10.3      Merger and Acquisition

11.        Company Profiles

11.1      Comdata SpA

11.1.1     Key Facts

11.1.2     Business Description

11.1.3     Products and Services

11.1.4     Financial Overview

11.1.5     SWOT Analysis

11.1.6     Key Developments

11.2      Concentrix Corp

11.2.1     Key Facts

11.2.2     Business Description

11.2.3     Products and Services

11.2.4     Financial Overview

11.2.5     SWOT Analysis

11.2.6     Key Developments

11.3      Telus International Cda Inc

11.3.1     Key Facts

11.3.2     Business Description

11.3.3     Products and Services

11.3.4     Financial Overview

11.3.5     SWOT Analysis

11.3.6     Key Developments

11.4      Foundever Operating Corp

11.4.1     Key Facts

11.4.2     Business Description

11.4.3     Products and Services

11.4.4     Financial Overview

11.4.5     SWOT Analysis

11.4.6     Key Developments

11.5      TTEC Holdings Inc

11.5.1     Key Facts

11.5.2     Business Description

11.5.3     Products and Services

11.5.4     Financial Overview

11.5.5     SWOT Analysis

11.5.6     Key Developments

11.6      Teleperformance SE

11.6.1     Key Facts

11.6.2     Business Description

11.6.3     Products and Services

11.6.4     Financial Overview

11.6.5     SWOT Analysis

11.6.6     Key Developments

11.7      Webhelp Inc

11.7.1     Key Facts

11.7.2     Business Description

11.7.3     Products and Services

11.7.4     Financial Overview

11.7.5     SWOT Analysis

11.7.6     Key Developments

11.8      Alorica Inc

11.8.1     Key Facts

11.8.2     Business Description

11.8.3     Products and Services

11.8.4     Financial Overview

11.8.5     SWOT Analysis

11.8.6     Key Developments

12.        Appendix

12.1      About The Insight Partners

12.2      Word Index

LIST OF TABLES

Table 1.             Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

Table 2.             Asia Pacific Customer Care BPO Market, Revenue and Forecast To 2028 – By Country (US$ Million)

Table 3.             China Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 4.             China Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 5.             Japan Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 6.             Japan Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 7.             South Korea Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 8.             South Korea Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 9.             India Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 10.          India Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 11.          Australia Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 12.          Australia Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 13.          Rest of Asia Pacific Customer Care BPO Market, Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 14.          Rest of Asia Pacific Customer Care BPO Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 15.          List of Abbreviation

LIST OF FIGURES

Figure 1.           Asia-Pacific Customer Care BPO Market Segmentation

Figure 2.           Asia-Pacific Customer Care BPO Market Segmentation – By Country

Figure 3.           Asia-Pacific Customer Care BPO Market Overview

Figure 4.           Asia-Pacific Customer Care BPO Market, by Solution

Figure 5.           Asia-Pacific Customer Care BPO Market, by Country

Figure 6.           APAC: PEST Analysis

Figure 7.           Expert Opinion

Figure 8.           Asia-Pacific Customer Care BPO Market Impact Analysis of Drivers and Restraints

Figure 9.           Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

Figure 10.        Asia-Pacific Customer Care BPO Market Revenue Share, By Solution (2022 and 2028)

Figure 11.        Asia-Pacific Nearshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

Figure 12.        Asia-Pacific Onshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

Figure 13.        Asia-Pacific Offshore Outsourcing: Customer Care BPO Market – Revenue, and Forecast to 2028 (US$ Million)

Figure 14.        Asia-Pacific Customer Care BPO Market Revenue Share, By End User (2022 and 2028)

Figure 15.        Asia-Pacific IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 16.        Asia-Pacific BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 17.        Asia-Pacific Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 18.        Asia-Pacific Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 19.        Asia-Pacific Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 20.        Asia-Pacific Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 21.        Asia-Pacific Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 22.        Asia-Pacific Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 23.        Asia-Pacific Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

Figure 24.        Asia-Pacific: Customer Care BPO Market, by Key Country – Revenue (2022) (US$ Million)

Figure 25.        Asia Pacific Customer Care BPO Market Breakdown, by Country, 2022 & 2028 (%)

Figure 26.        China Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 27.        Japan Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 28.        South Korea Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 29.        India Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 30.        Australia Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)

Figure 31.        Rest of Asia Pacific Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)