1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

1.3.1        APAC Back Office Workforce Management Market – By Solution

1.3.2        APAC Back Office Workforce Management Market – By End User Industry

1.3.3        APAC Back Office Workforce Management Market – By Country

2.           Key Takeaways

3.        Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           APAC Back Office Workforce Management - Market Landscape

4.1         Market Overview

4.2         PEST Analysis

4.2.1        APAC

4.3         Ecosystem Analysis

4.4         Expert Opinions

5.           APAC Back Office Workforce Management Market – Market Dynamics

5.1         Key Market Drivers

5.1.1        Escalation in Demand for Cloud-Based Platforms for Workforce Management

5.1.2        Essential for Automation in Workforce Tasks

5.2         Key Market Restraints

5.2.1        Concealment and Safety Concerns Associated with Cloud-Based Solutions

5.3         Key Market Opportunities

5.3.1        Claim for Mobile Workforce Management Apps

5.4         Future Trends

5.4.1        Amalgamation of Artificial Intelligence into Workforce Management Solutions

5.5         Impact Analysis of Drivers and Restraints

6.           Back Office Workforce Management Market – APAC Market Analysis

6.1         Overview

6.2         APAC Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

7.           APAC Back Office Workforce Management Market Analysis – By Solution

7.1         Overview

7.2         APAC Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028

7.3         Robotic Automation Process

7.3.1        Overview

7.3.2        Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

7.4         Performance Management

7.4.1        Overview

7.4.2        Performance Management Market Revenue and Forecast to 2028 (US$ Million)

7.5         Back Office Optimization

7.5.1        Overview

7.5.2        Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

7.6         Process Analytics

7.6.1        Overview

7.6.2        Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

7.7         Others

7.7.1        Overview

7.7.2        Others Market Revenue and Forecast to 2028 (US$ Million)

8.           APAC Back Office Workforce Management Market Analysis – By End User Industry

8.1         Overview

8.2         APAC Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028

8.3         IT and Telecom

8.3.1        Overview

8.3.2        IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

8.4         BFSI

8.4.1        Overview

8.4.2        BFSI Market Revenue and Forecast to 2028 (US$ Million)

8.5         Retail and E-commerce

8.5.1        Overview

8.5.2        Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

8.6         Transportation

8.6.1        Overview

8.6.2        Transportation Market Revenue and Forecast to 2028 (US$ Million)

8.7         Government

8.7.1        Overview

8.7.2        Government Market Revenue and Forecast to 2028 (US$ Million)

8.8         Others

8.8.1        Overview

8.8.2        Others Market Revenue and Forecast to 2028 (US$ Million)

9.           APAC Back Office Workforce Management Market – by Country Analysis

9.1         APAC: Back Office Workforce Management Market

9.1.1        Overview

9.1.2        APAC: Back Office Workforce Management Market, by Key Country

9.1.2.1          Australia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.1.1          Australia: Back Office Workforce Management Market, by Solution

9.1.2.1.2          Australia: Back Office Workforce Management Market, by End User Industry

9.1.2.2          China: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.2.1          China: Back Office Workforce Management Market, by Solution

9.1.2.2.2          China: Back Office Workforce Management Market, by End User Industry

9.1.2.3          India: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.3.1          India: Back Office Workforce Management Market, by Solution

9.1.2.3.2          India: Back Office Workforce Management Market, by End User Industry

9.1.2.4          Japan: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.4.1          Japan: Back Office Workforce Management Market, by Solution

9.1.2.4.2          Japan: Back Office Workforce Management Market, by End User Industry

9.1.2.5          South Korea: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.5.1          South Korea: Back Office Workforce Management Market, by Solution

9.1.2.5.2          South Korea: Back Office Workforce Management Market, by End User Industry

9.1.2.6          Rest of APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.6.1          Rest of APAC: Back Office Workforce Management Market, by Solution

9.1.2.6.2          Rest of APAC: Back Office Workforce Management Market, by End User Industry

10.        Industry Landscape

10.1      Overview

10.2      Market Initiative

10.3      Merger and Acquisition

10.4      New Development

11.        Company Profiles

11.1      NICE Ltd.

11.1.1     Key Facts

11.1.2     Business Description

11.1.3     Products and Services

11.1.4     Financial Overview

11.1.5     SWOT Analysis

11.1.6     Key Developments

11.2      Open Text Corporation

11.2.1     Key Facts

11.2.2     Business Description

11.2.3     Products and Services

11.2.4     Financial Overview

11.2.5     SWOT Analysis

11.2.6     Key Developments

11.3      Verint Systems, Inc.

11.3.1     Key Facts

11.3.2     Business Description

11.3.3     Products and Services

11.3.4     Financial Overview

11.3.5     SWOT Analysis

11.3.6     Key Developments

11.4      ActiveOps PLC

11.4.1     Key Facts

11.4.2     Business Description

11.4.3     Products and Services

11.4.4     Financial Overview

11.4.5     SWOT Analysis

11.4.6     Key Developments

11.5      Alvaria, Inc.

11.5.1     Key Facts

11.5.2     Business Description

11.5.3     Products and Services

11.5.4     Financial Overview

11.5.5     SWOT Analysis

11.5.6     Key Developments

11.6      Calabrio Inc.

11.6.1     Key Facts

11.6.2     Business Description

11.6.3     Products and Services

11.6.4     Financial Overview

11.6.5     SWOT Analysis

11.6.6     Key Developments

11.7      Oracle Corporation

11.7.1     Key Facts

11.7.2     Business Description

11.7.3     Products and Services

11.7.4     Financial Overview

11.7.5     SWOT Analysis

11.7.6     Key Developments

11.8      Genesys

11.8.1     Key Facts

11.8.2     Business Description

11.8.3     Products and Services

11.8.4     Financial Overview

11.8.5     SWOT Analysis

11.8.6     Key Developments

11.9      Intradiem

11.9.1     Key Facts

11.9.2     Business Description

11.9.3     Products and Services

11.9.4     Financial Overview

11.9.5     SWOT Analysis

11.9.6     Key Developments

11.10   Team Software

11.10.1  Key Facts

11.10.2  Business Description

11.10.3  Products and Services

11.10.4  Financial Overview

11.10.5  SWOT Analysis

11.10.6  Key Developments

12.        Appendix

12.1      About The Insight Partners

12.2      Glossary of Terms

LIST OF TABLES

Table 1.             APAC Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Table 2.             Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 3.             Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 4.             Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 5.             China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 6.             China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 7.             India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 8.             India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 9.             Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 10.          Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 11.          South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 12.          South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 13.          Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 14.          Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 15.          Glossary of Terms, Back Office Workforce Management Market

LIST OF FIGURES

Figure 1.           APAC Back Office Workforce Management Market Segmentation

Figure 2.           APAC Back Office Workforce Management Market Segmentation – By Country

Figure 3.           APAC Back Office Workforce Management Market Overview

Figure 4.           APAC Back Office Workforce Management Market, By Solution

Figure 5.           APAC Back Office Workforce Management Market, By End User Industry

Figure 6.           APAC Back Office Workforce Management Market, By Country

Figure 7.           APAC: PEST Analysis

Figure 8.           APAC Ecosystem Analysis

Figure 9.           APAC Expert Opinion

Figure 10.        APAC Back Office Workforce Management Market Impact Analysis of Drivers and Restraints

Figure 11.        APAC Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)

Figure 12.        APAC Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)

Figure 13.        APAC Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

Figure 14.        APAC Performance Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 15.        APAC Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

Figure 16.        APAC Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

Figure 17.        APAC Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 18.        APAC Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)

Figure 19.        APAC IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

Figure 20.        APAC BFSI Market Revenue and Forecast to 2028 (US$ Million)

Figure 21.        APAC Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

Figure 22.        APAC Transportation Market Revenue and Forecast to 2028 (US$ Million)

Figure 23.        APAC Government Market Revenue and Forecast to 2028 (US$ Million)

Figure 24.        APAC Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 25.        APAC: Back Office Workforce Management Market, by Country

Figure 26.        APAC: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 27.        Australia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 28.        China: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 29.        India: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 30.        Japan: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 31.        South Korea: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 32.        Rest of APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)