1. Introduction

1.1 The Insight Partners Research Report Guidance

1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights

3. Research Methodology

3.1 Secondary Research

3.2 Primary Research

3.2.1 Hypothesis formulation:

3.2.2 Macro-economic factor analysis:

3.2.3 Developing base number:

3.2.4 Data Triangulation:

3.2.5 Country level data:

4. Africa IT Operations and Service Management Market Landscape

4.1 Overview

4.2 Ecosystem Analysis

4.2.1 Service Providers

4.2.2 Regulatory Bodies

4.2.3 End Users:

4.2.4 List of Vendors in the Value Chain

5. Africa IT Operations and Service Management Market - Key Market Dynamics

5.1 Market Drivers

5.1.1 Growing Adoption of Remote Work Culture

5.1.2 Rising BYOD Trend

5.1.3 Increasing Complexity of IT Infrastructure

5.2 Market Restraints

5.2.1 High Initial and Associated Cost

5.3 Market Opportunities

5.3.1 Incorporation of AI in ITOSM

5.4 Future Trends

5.4.1 Shift Toward Cloud-Based Solutions

5.5 Impact of Drivers and Restraints:

6. IT Operations and Service Management Market - Africa Market Analysis

6.1 Africa IT Operations and Service Management Market Revenue (US$ Million), 2021-2031

6.2 Africa IT Operations and Service Management Market Forecast Analysis

7. Africa IT Operations and Service Management Market Analysis - by Type

7.1 Solution

7.1.1 Overview

7.1.2 Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

7.2 Services

7.2.1 Overview

7.2.2 Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8. Africa IT Operations and Service Management Market Analysis - by Application

8.1 Operation and Performance Management

8.1.1 Overview

8.1.2 Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8.2 Dashboard Reporting and Analytics

8.2.1 Overview

8.2.2 Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8.3 Configuration Automation and Discovery

8.3.1 Overview

8.3.2 Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8.4 Others

8.4.1 Overview

8.4.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

9. Africa IT Operations and Service Management Market Analysis - by Deployment

9.1 Cloud

9.1.1 Overview

9.1.2 Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

9.2 On Premises

9.2.1 Overview

9.2.2 On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

10. Africa IT Operations and Service Management Market Analysis - by Enterprise Size

10.1 Large Enterprises

10.1.1 Overview

10.1.2 Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

10.2 SMEs

10.2.1 Overview

10.2.2 SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11. Africa IT Operations and Service Management Market Analysis - by Industry

11.1 IT and Telecom

11.1.1 Overview

11.1.2 IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11.2 BFSI

11.2.1 Overview

11.2.2 BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11.3 Healthcare

11.3.1 Overview

11.3.2 Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11.4 Manufacturing

11.4.1 Overview

11.4.2 Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11.5 Government

11.5.1 Overview

11.5.2 Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11.6 Others

11.6.1 Overview

11.6.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12. Africa IT Operations and Service Management Market - Country Analysis

12.1 Africa

12.1.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country

12.1.1.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country

12.1.1.2 Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12.1.1.2.1 Kenya: IT Operations and Service Management Market Breakdown, by Type

12.1.1.2.2 Kenya: IT Operations and Service Management Market Breakdown, by Application

12.1.1.2.3 Kenya: IT Operations and Service Management Market Breakdown, by Deployment

12.1.1.2.4 Kenya: IT Operations and Service Management Market Breakdown, by Enterprise Size

12.1.1.2.5 Kenya: IT Operations and Service Management Market Breakdown, by Industry

12.1.1.3 Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12.1.1.3.1 Ethiopia: IT Operations and Service Management Market Breakdown, by Type

12.1.1.3.2 Ethiopia: IT Operations and Service Management Market Breakdown, by Application

12.1.1.3.3 Ethiopia: IT Operations and Service Management Market Breakdown, by Deployment

12.1.1.3.4 Ethiopia: IT Operations and Service Management Market Breakdown, by Enterprise Size

12.1.1.3.5 Ethiopia: IT Operations and Service Management Market Breakdown, by Industry

12.1.1.4 Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12.1.1.4.1 Uganda: IT Operations and Service Management Market Breakdown, by Type

12.1.1.4.2 Uganda: IT Operations and Service Management Market Breakdown, by Application

12.1.1.4.3 Uganda: IT Operations and Service Management Market Breakdown, by Deployment

12.1.1.4.4 Uganda: IT Operations and Service Management Market Breakdown, by Enterprise Size

12.1.1.4.5 Uganda: IT Operations and Service Management Market Breakdown, by Industry

12.1.1.5 Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12.1.1.5.1 Zambia: IT Operations and Service Management Market Breakdown, by Type

12.1.1.5.2 Zambia: IT Operations and Service Management Market Breakdown, by Application

12.1.1.5.3 Zambia: IT Operations and Service Management Market Breakdown, by Deployment

12.1.1.5.4 Zambia: IT Operations and Service Management Market Breakdown, by Enterprise Size

12.1.1.5.5 Zambia: IT Operations and Service Management Market Breakdown, by Industry

12.1.1.6 Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12.1.1.6.1 Zimbabwe: IT Operations and Service Management Market Breakdown, by Type

12.1.1.6.2 Zimbabwe: IT Operations and Service Management Market Breakdown, by Application

12.1.1.6.3 Zimbabwe: IT Operations and Service Management Market Breakdown, by Deployment

12.1.1.6.4 Zimbabwe: IT Operations and Service Management Market Breakdown, by Enterprise Size

12.1.1.6.5 Zimbabwe: IT Operations and Service Management Market Breakdown, by Industry

12.1.1.7 Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12.1.1.7.1 Rwanda: IT Operations and Service Management Market Breakdown, by Type

12.1.1.7.2 Rwanda: IT Operations and Service Management Market Breakdown, by Application

12.1.1.7.3 Rwanda: IT Operations and Service Management Market Breakdown, by Deployment

12.1.1.7.4 Rwanda: IT Operations and Service Management Market Breakdown, by Enterprise Size

12.1.1.7.5 Rwanda: IT Operations and Service Management Market Breakdown, by Industry

12.1.1.8 Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12.1.1.8.1 Rest of Africa: IT Operations and Service Management Market Breakdown, by Type

12.1.1.8.2 Rest of Africa: IT Operations and Service Management Market Breakdown, by Application

12.1.1.8.3 Rest of Africa: IT Operations and Service Management Market Breakdown, by Deployment

12.1.1.8.4 Rest of Africa: IT Operations and Service Management Market Breakdown, by Enterprise Size

12.1.1.8.5 Rest of Africa: IT Operations and Service Management Market Breakdown, by Industry

13. Competitive Landscape

13.1 Heat Map Analysis by Key Players

13.2 Company Positioning & Concentration

13.3 Company Share Analysis

14. Industry Landscape

14.1 Overview

14.2 Market Initiative

14.3 Merger and Acquisition

14.4 Product Development

15. Company Profiles

15.1 Fujitsu Ltd

15.1.1 Key Facts

15.1.2 Business Description

15.1.3 Products and Services

15.1.4 Financial Overview

15.1.5 SWOT Analysis

15.1.6 Key Developments

15.2 Oracle Corp

15.2.1 Key Facts

15.2.2 Business Description

15.2.3 Products and Services

15.2.4 Financial Overview

15.2.5 SWOT Analysis

15.2.6 Key Developments

15.3 BMC Software, Inc.

15.3.1 Key Facts

15.3.2 Business Description

15.3.3 Products and Services

15.3.4 Financial Overview

15.3.5 SWOT Analysis

15.3.6 Key Developments

15.4 Happiest Minds

15.4.1 Key Facts

15.4.2 Business Description

15.4.3 Products and Services

15.4.4 Financial Overview

15.4.5 SWOT Analysis

15.4.6 Key Developments

15.5 ServiceNow Inc

15.5.1 Key Facts

15.5.2 Business Description

15.5.3 Products and Services

15.5.4 Financial Overview

15.5.5 SWOT Analysis

15.5.6 Key Developments

15.6 NTT Data Corp

15.6.1 Key Facts

15.6.2 Business Description

15.6.3 Products and Services

15.6.4 Financial Overview

15.6.5 SWOT Analysis

15.6.6 Key Developments

15.7 Alnafitha IT

15.7.1 Key Facts

15.7.2 Business Description

15.7.3 Products and Services

15.7.4 Financial Overview

15.7.5 SWOT Analysis

15.7.6 Key Developments

15.8 International Business Machines Corp

15.8.1 Key Facts

15.8.2 Business Description

15.8.3 Products and Services

15.8.4 Financial Overview

15.8.5 SWOT Analysis

15.8.6 Key Developments

16. Appendix

16.1 Word Index

16.2 About The Insight Partners

List of Tables

Table 1. Africa IT Operations and Service Management Market Segmentation

Table 2. List of Vendors

Table 3. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Table 4. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Type

Table 5. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Application

Table 6. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment

Table 7. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size

Table 8. Africa IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Industry

Table 9. Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Country

Table 10. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type

Table 11. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application

Table 12. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment

Table 13. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size

Table 14. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry

Table 15. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type

Table 16. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application

Table 17. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment

Table 18. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size

Table 19. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry

Table 20. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type

Table 21. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application

Table 22. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment

Table 23. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size

Table 24. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry

Table 25. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type

Table 26. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application

Table 27. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment

Table 28. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size

Table 29. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry

Table 30. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type

Table 31. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application

Table 32. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment

Table 33. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size

Table 34. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry

Table 35. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type

Table 36. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application

Table 37. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment

Table 38. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size

Table 39. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry

Table 40. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type

Table 41. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application

Table 42. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment

Table 43. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size

Table 44. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry

Table 45. Company Positioning & Concentration

Table 46. List of Abbreviation

List of Figures

Figure 1. Africa IT Operations and Service Management Market Segmentation, by Country

Figure 2. Ecosystem: Africa IT Operations and Service Management (ITOSM) Market

Figure 3. Africa IT Operations and Service Management Market - Key Market Dynamics

Figure 4. Impact Analysis of Drivers and Restraints

Figure 5. Africa IT Operations and Service Management Market Revenue (US$ Million), 2021-2031

Figure 6. Africa IT Operations and Service Management Market Share (%) - by Type (2023 and 2031)

Figure 7. Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 8. Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 9. Africa IT Operations and Service Management Market Share (%) - by Application (2023 and 2031)

Figure 10. Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 11. Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 12. Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 13. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 14. Africa IT Operations and Service Management Market Share (%) - by Deployment (2023 and 2031)

Figure 15. Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 16. On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 17. Africa IT Operations and Service Management Market Share (%) - by Enterprise Size (2023 and 2031)

Figure 18. Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 19. SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 20. Africa IT Operations and Service Management Market Share (%) - by Industry (2023 and 2031)

Figure 21. IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 22. BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 23. Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 24. Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 25. Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 26. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

Figure 27. Africa: IT Operations and Service Management Market Breakdown, by Key Countries, 2023 and 2031 (%)

Figure 28. Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)

Figure 29. Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)

Figure 30. Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)

Figure 31. Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)

Figure 32. Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)

Figure 33. Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)

Figure 34. Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)

Figure 35. Heat Map Analysis by Key Players

Figure 36. Company Share Analysis, Global, 2023