South America Customer Communication Management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Deployment (Cloud-based and On-Premises), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT & Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)
The SAM customer communication management market is expected to grow from US$ 38.64 million in 2022 to US$ 66.06 million by 2028; it is estimated to grow at a CAGR of 9.3% from 2022 to 2028.
The growing need to increase the customer base help improves the business growth; as a result, there is a rise in demand for keeping customers engaged through various communication channels such as phone calls, email, SMS, web, chatbots, social media, or print. The customer communications management (CCM) tools maintain a clear record of all relevant data to create sales growth and improve customer retention. The CCM tools enhance communication efficiency and strengthen customer relationships that help find better ways to engage customers. Moreover, the digital revolution has led to a proliferation of communication channels through omnichannel communication platforms. It empowers customers to connect with the brand via their preferred channel and allows a smooth transition with customers. Technological advancements such as hybrid cloud solutions improve businesses by creating meaningful customer connections through digital and physical channels. For instance, in December 2021, Quadient introduced Inspire Flex Release 15 (R15), which offers over 300 robust enhancement features that empower, elevate and accelerate the growth of these companies by giving extended control to the users for designing and delivering customer communications via omnichannel.
With new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the SAM customer communication management market at a notable CAGR during the forecast period.
SAM Customer Communication Management Market Revenue and Forecast to 2028 (US$ Million)
SAM Customer Communication Management Market Segmentation
The SAM customer communication management market is segmented into component, deployment, enterprise size, industry, and country. Based on component, the SAM customer communication management market is divided into solution and services. The solution dominated the SAM customer communication management market in 2021. Based on deployment, the SAM customer communication management market is categorized into cloud-based and on premise. The cloud-based segment dominated the SAM customer communication management market in 2021. Based on enterprise size, the SAM customer communication management market is categorized into small & medium-size enterprises and large enterprises. The large enterprises segment dominated the SAM customer communication management market in 2021. Based on industry, the SAM customer communication management market is categorized into BFSI, IT and telecom, manufacturing, retail, energy & utilities, government, and others. The IT and telecom segment dominated the SAM customer communication management market in 2021. Based on country, the SAM customer communication management market is segmented into Brazil, Argentina, and the Rest of SAM. The Brazil segment dominated the market in 2021.
Smart Communications; Adobe; Crawford Technologies; Newgen Software Technologies Ltd; Open Text Corporation; MESSAGEPOINT INC.; Oracle Corporation; and Capgemini by Altair are among the leading companies operating in the SAM customer communication management market.
TABLE OF CONTENTS
1. Introduction
1.1 Scope of the Study
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 SAM Customer Communications Management Market By Component
1.3.2 SAM Customer Communications Management Market By Deployment
1.3.3 SAM Customer Communications Management Market By Enterprise Size
1.3.4 SAM Customer Communications Management Market By Industry
1.3.5 SAM Customer Communications Management Market By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. SAM Customer Communications Management Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 SAM
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. SAM Customer Communications Management Market - Key Market Dynamics
5.1 Market Drivers
5.1.1 Customer Communications Management (CCM) Solutions Maintain Customer Engagement Through Omnichannel
5.1.2 Increasing Usage of Analytics and Mobility for Customer Communications Management (CCM)
5.2 Market Restraints
5.2.1 Data Synchronizations and Complexities
5.3 Market Opportunities
5.3.1 Integration of CCM Software with Cloud-Based Applications
5.4 Future Trends
5.4.1 Technological Advancements in Natural Language Processing for Better Customer Experience
5.5 Impact Analysis of Drivers and Restraints
6. Customer Communications Management Market SAM Market Analysis
6.1 SAM Customer Communications Management Market Forecast and Analysis
7. SAM Customer Communications Management Market By Component
7.1 Overview
7.2 SAM Customer communications management Market, By Component (2021 And 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8. SAM Customer communications management Market Analysis By Deployment
8.1 Overview
8.2 SAM Customer Communications Management Market, By Deployment (2021 And 2028)
8.3 Cloud
8.3.1 Overview
8.3.2 Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8.4 On Premises
8.4.1 Overview
8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9. SAM Customer Communications Management Market Analysis By Enterprise Size
9.1 Overview
9.2 SAM Customer Communications Management Market, By Enterprise Size (2021 and 2028)
9.3 Small & Medium Enterprises
9.3.1 Overview
9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10. SAM Customer Communications Management Market Analysis By Industry
10.1 Overview
10.2 SAM Customer Communications Management Market, By Industry (2021 And 2028)
10.3 BFSI
10.3.1 Overview
10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.4 IT and Telecom
10.4.1 Overview
10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.5 Manufacturing
10.5.1 Overview
10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.6 Retail
10.6.1 Overview
10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.7 Energy and Utilities
10.7.1 Overview
10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.8 Government
10.8.1 Overview
10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.9 Others
10.9.1 Overview
10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
11. SAM Customer Communications Management Market By Country Analysis
11.1 SAM: Customer Communications Management Market
11.1.1 Overview
11.1.2 SAM Customer Communications Management Market Breakdown, by Country
11.1.2.1 Brazil Customer Communications Management Market, Revenue and Forecast to 2028
11.1.2.1.1 Brazil Customer Communications Management Market Breakdown, By Component
11.1.2.1.2 Brazil Customer Communications Management Market Breakdown, By Deployment
11.1.2.1.3 Brazil Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.1.4 Brazil Customer Communications Management Market Breakdown, By Industry
11.1.2.2 Argentina Customer Communications Management Market, Revenue and Forecast to 2028
11.1.2.2.1 Argentina Customer Communications Management Market Breakdown, By Component
11.1.2.2.2 Argentina Customer Communications Management Market Breakdown, By Deployment
11.1.2.2.3 Argentina Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.2.4 Argentina Customer Communications Management Market Breakdown, By Industry
11.1.2.3 Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028
11.1.2.3.1 Rest of SAM Customer Communications Management Market Breakdown, By Component
11.1.2.3.2 Rest of SAM Customer Communications Management Market Breakdown, By Deployment
11.1.2.3.3 Rest of SAM Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.3.4 Rest of SAM Customer Communications Management Market Breakdown, By Industry
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 New Product Development
12.4 Merger and Acquisition
13. Company Profiles
13.1 Smart Communications
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Adobe
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Crawford Technologies
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Newgen Software Technologies Ltd.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Open Text Corporation
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 MESSAGEPOINT INC.
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Oracle Corporation
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 Capgemini
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Glossary
LIST OF TABLES
Table 1. SAM Customer Communications Management Market, Revenue and Forecast, 20192028 (US$ Mn)
Table 2. SAM Customer Communications Management Market, Revenue and Forecast To 2028 By Country (US$ million)
Table 3. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 4. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 5. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 6. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 7. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 8. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 9. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 10. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 11. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 12. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 13. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 14. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 15. Glossary of Terms, Customer Communications Management Market
LIST OF FIGURES
Figure 1. SAM Customer Communications Management Market Segmentation
Figure 2. SAM Customer Communications Management Market Segmentation By Country
Figure 3. SAM Customer Communications Management Market Overview
Figure 4. SAM Customer Communications Management Market, By Component
Figure 5. SAM Customer Communications Management Market, By Deployment
Figure 6. SAM Customer Communications Management Market, By Enterprise Size
Figure 7. SAM Customer Communications Management Market, By Industry
Figure 8. SAM Customer Communications Management Market, By Country
Figure 9. SAM: PEST Analysis
Figure 10. SAM Customer Communications Management Market Ecosystem Analysis
Figure 11. SAM Expert Opinion
Figure 12. SAM Customer Communications Management Market Impact Analysis of Drivers and Restraints
Figure 13. SAM Customer Communications Management Market, Forecast and Analysis (US$ Mn)
Figure 14. SAM Customer Communications Management Market, By Component (2021 and 2028)
Figure 15. SAM Solution: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. SAM Services: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. SAM Customer Communications Management Market, By Deployment (2021 and 2028)
Figure 18. SAM Cloud: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. SAM On Premises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. SAM Customer Communications Management Market, By Enterprise Size (2021 and 2028)
Figure 21. SAM Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. SAM Large Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. SAM Customer Communications Management Market, By Industry (2021 and 2028)
Figure 24. SAM BFSI: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. SAM IT and Telecom: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 26. SAM Manufacturing: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. SAM Retail: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. SAM Energy and Utilities: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. SAM Government: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. SAM Others: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. SAM Customer Communications Management Market, by Country Revenue (2021) (US$ Million)
Figure 32. SAM Customer Communications Management Market Breakdown, by Country, 2021 & 2028 (%)
Figure 33. Brazil Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
Figure 34. Argentina Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
Figure 35. Rest of SAM Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
1. Smart Communications
2. Adobe
3. Crawford Technologies
4. Newgen Software Technologies Ltd
5. Open Text Corporation
6. MESSAGEPOINT INC.
7. Oracle Corporation
8. Capgemini
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the SAM customer communications management market.
- Highlights key business priorities in order to assist companies to realign their business strategies
- The key findings and recommendations highlight crucial progressive industry trends in the SAM customer communications management market, thereby allowing players across the value chain to develop effective long-term strategies
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
- Scrutinize in-depth SAM market trends and outlook coupled with the factors driving the SAM customer communications management market, as well as those hindering it
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution