Analysis By Component (Solution and Services), Deployment (Cloud-based and On-Premises), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT & Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)
No. of Pages:124
Report Code:
BMIRE00025571
Category:
Technology, Media and Telecommunications
South America Customer Communication Management Market
The SAM customer communication management market is expected to grow from US$ 38.64 million in 2022 to US$ 66.06 million by 2028; it is estimated to grow at a CAGR of 9.3% from 2022 to 2028.
The growing need to increase the customer base help improves the business growth; as a result, there is a rise in demand for keeping customers engaged through various communication channels such as phone calls, email, SMS, web, chatbots, social media, or print. The customer communications management (CCM) tools maintain a clear record of all relevant data to create sales growth and improve customer retention. The CCM tools enhance communication efficiency and strengthen customer relationships that help find better ways to engage customers. Moreover, the digital revolution has led to a proliferation of communication channels through omnichannel communication platforms. It empowers customers to connect with the brand via their preferred channel and allows a smooth transition with customers. Technological advancements such as hybrid cloud solutions improve businesses by creating meaningful customer connections through digital and physical channels. For instance, in December 2021, Quadient introduced Inspire Flex Release 15 (R15), which offers over 300 robust enhancement features that empower, elevate and accelerate the growth of these companies by giving extended control to the users for designing and delivering customer communications via omnichannel.
With new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the SAM customer communication management market at a notable CAGR during the forecast period.
SAM Customer Communication Management Market Revenue and Forecast to 2028 (US$ Million)
SAM Customer Communication Management Market Segmentation
The SAM customer communication management market is segmented into component, deployment, enterprise size, industry, and country. Based on component, the SAM customer communication management market is divided into solution and services. The solution dominated the SAM customer communication management market in 2021. Based on deployment, the SAM customer communication management market is categorized into cloud-based and on premise. The cloud-based segment dominated the SAM customer communication management market in 2021. Based on enterprise size, the SAM customer communication management market is categorized into small & medium-size enterprises and large enterprises. The large enterprises segment dominated the SAM customer communication management market in 2021. Based on industry, the SAM customer communication management market is categorized into BFSI, IT and telecom, manufacturing, retail, energy & utilities, government, and others. The IT and telecom segment dominated the SAM customer communication management market in 2021. Based on country, the SAM customer communication management market is segmented into Brazil, Argentina, and the Rest of SAM. The Brazil segment dominated the market in 2021.
Smart Communications; Adobe; Crawford Technologies; Newgen Software Technologies Ltd; Open Text Corporation; MESSAGEPOINT INC.; Oracle Corporation; and Capgemini by Altair are among the leading companies operating in the SAM customer communication management market.
South America Customer Communication Management Market Strategic Insights
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South America Customer Communication Management Market Segmentation Analysis
South America Customer Communication Management Market Report Highlights
South America Customer Communication Management Report Scope
Report Attribute
Details
Market size in 2022
US$ 38.64 Million
Market Size by 2028
US$ 66.06 Million
CAGR (2022 - 2028)
9.3%
Historical Data
2020-2021
Forecast period
2023-2028
Segments Covered
By Component
Solution
Services
By Deployment
Cloud-based
On-Premise
By Enterprise Size
Small
Medium-Size Enterprises
Large Enterprises
By Industry
BFSI
IT & Telecom
Manufacturing
Retail
Energy & Utilities
Government
Regions and Countries Covered
South and Central America
Brazil
Argentina
Rest of South and Central America
Market leaders and key company profiles
Smart Communications
Adobe
Crawford Technologies
Newgen Software Technologies Ltd
Open Text Corporation
MESSAGEPOINT INC.
Oracle Corporation
Capgemini
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South America Customer Communication Management Market Country and Regional Insights
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Identical Market Reports with other Region/Countries
The List of Companies - South America Customer Communication Management Market
1. Smart Communications 2. Adobe 3. Crawford Technologies 4. Newgen Software Technologies Ltd 5. Open Text Corporation 6. MESSAGEPOINT INC. 7. Oracle Corporation 8. Capgemini
Frequently Asked Questions
How big is the South America Customer Communication Management Market?
The South America Customer Communication Management Market is valued at US$ 38.64 Million in 2022, it is projected to reach US$ 66.06 Million by 2028.
What is the CAGR for South America Customer Communication Management Market by (2022 - 2028)?
As per our report South America Customer Communication Management Market, the market size is valued at US$ 38.64 Million in 2022, projecting it to reach US$ 66.06 Million by 2028. This translates to a CAGR of approximately 9.3% during the forecast period.
What segments are covered in this report?
The South America Customer Communication Management Market report typically cover these key segments-
Component (Solution, Services)
Deployment (Cloud-based, On-Premise)
Enterprise Size (Small, Medium-Size Enterprises, Large Enterprises)
Industry (BFSI, IT & Telecom, Manufacturing, Retail, Energy & Utilities, Government)
What is the historic period, base year, and forecast period taken for South America Customer Communication Management Market?
The historic period, base year, and forecast period can vary slightly depending on the specific market research report. However, for the South America Customer Communication Management Market report:
Historic Period : 2020-2021
Base Year : 2022
Forecast Period : 2023-2028
Who are the major players in South America Customer Communication Management Market?
The South America Customer Communication Management Market is populated by several key players, each contributing to its growth and innovation. Some of the major players include:
Smart Communications
Adobe
Crawford Technologies
Newgen Software Technologies Ltd
Open Text Corporation
MESSAGEPOINT INC.
Oracle Corporation
Capgemini
Who should buy this report?
The South America Customer Communication Management Market report is valuable for diverse stakeholders, including:
Investors: Provides insights for investment decisions pertaining to market growth, companies, or industry insights. Helps assess market attractiveness and potential returns.
Industry Players: Offers competitive intelligence, market sizing, and trend analysis to inform strategic planning, product development, and sales strategies.
Suppliers and Manufacturers: Helps understand market demand for components, materials, and services related to concerned industry.
Researchers and Consultants: Provides data and analysis for academic research, consulting projects, and market studies.
Financial Institutions: Helps assess risks and opportunities associated with financing or investing in the concerned market.
Essentially, anyone involved in or considering involvement in the South America Customer Communication Management Market value chain can benefit from the information contained in a comprehensive market report.
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