North America Workplace Services Market

Market Introduction

Workplace services allow an organization’s workforce to work from anywhere and anytime in a protected environment.  With robust workplace services, a business can enhance the potential of its workplace by optimizing employee experiences and business performance. The services comprise end-user outsourcing and tech support services in order to offer automated service, integrated support, and cloud support services to end users. It helps to upgrade workforce collaboration and productivity. It also delivers a strategic instrument that supports business goals in all verticals. The well-established IT infrastructure and small & medium and large enterprises across all the regions are demanding workplace services. Enterprises of all sizes are anticipated to invest in innovative and latest technologies to operate their business effectively. Enterprises across the world are using workplace services to boost their businesses and optimize their business efforts to ensure the lowest possible investment requirements in various processes. Also, increasing importance of enterprise mobility are the major factor driving the growth of the North America workplace services market.

North America is one of the most important regions for the adoption and growth of new technologies due to favourable government policies to boost innovation, the presence of a huge industrial base, and high purchasing power, especially in developed countries such as the US and Canada. Hence, any impact on the growth of industries is expected to affect the region's economic growth negatively. Presently, the US is the world’s worst-affected country due to the COVID-19 outbreak, with 28,659,480 confirmed cases and 520,751 deaths as per WHO. The US is one of the prominent markets for workplace services. The factory and business shutdowns across the US, Canada, and Mexico negatively impacted various industries in 2020. However, workplace services vendors continued their operations remotely to offer the best services to their end-users. Even in the pandemic, several market players continued to be well-positioned to support their end-users through the crisis. The novel coronavirus has propelled businesses to boost their digital transformations, which results in the eradication of traditional barriers to progress. Companies continue to help their end-users by engaging virtually, modernizing and migrating applications to the cloud, allowing a remote workforce, and focusing on cybersecurity and IT resiliency

Market Overview and Dynamics

The workplace services market in North America is expected to reach US$ 64,443.44 million by 2028 from US$ 36504.49 million in 2021. The market is estimated to grow at a CAGR of 8.5% from 2021 to 2028.  SMEs are making substantial investments in strategic marketing techniques to maintain their positions in highly competitive markets. They are rapidly adopting digital workplace services by leveraging other advanced technologies, such as mobile platforms and radio-frequency identification. Thus, with the swift growth of SMEs in developing countries, the demand for workplace services is anticipated to surge during the forecast period.  This is bolstering the growth of the workplace services market.

Key Market Segments

The North America workplace services market is categorized into service type, organization size, vertical, and country. Based on services type, the market is segmented into end-user outsourcing services and tech support services core. In 2020, the end-user outsourcing services segment held the largest share North America workplace market. Based on organization type, the workplace services market is divided into small and medium-sized enterprises (SMEs) and large enterprises. SMEs segment is expected to the fastest growing segment over the forecast period. On the basis of vertical, the market is segmented into media and entertainment, BFSI, consumer goods and retail, manufacturing, healthcare and life sciences, education, telecom- IT and ITES, energy and utilities, government and public sector, and others. The Telecom-IT and ITES segment accounts for largest market share in the 2020.

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the workplace services market in North America are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Accenture, Cognizant, CompuCom Systems, Inc., DXC Technology Company, Fujitsu Limited, HCL Technologies, IBM Corporation, NTT DATA Corporation, Tata Consultancy Services Limited, Unisys Corporation, and Wipro Limited among others.

Reasons to buy report

• To understand the North America workplace services market landscape and identify market segments that are most likely to guarantee a strong return
• Stay ahead of the race by comprehending the ever-changing competitive landscape for North America workplace services market
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• Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form North America workplace services market
• Obtain market revenue forecast for market by various segments from 2021-2028 in North America region.

NORTH AMERICA WORKPLACE SERVICES MARKET SEGMENTATION

By Service Type

• End-User Outsourcing Services
• Tech Support Services

By Organization Size

• SMEs
• Large Enterprises

By Industrial Vertical

• Telecom-IT and ITES
• BFSI
• Manufacturing
• Consumer Goods and Retail
• Healthcare and Life Science
• Government and Public Sector
• Energy and Utilities
• Media and Entertainment
• Education
• Others

By Country

• US
• Canada
• Mexico

Company Profiles

•  Accenture
• Cognizant
• CompuCom Systems, Inc.
• DXC Technology Company
• Fujitsu Limited
• HCL Technologies
• IBM Corporation
• NTT DATA Corporation
• Tata Consultancy Services Limited
• Unisys Corporation
• Wipro Limited Bartec

North America Workplace Services Market Strategic Insights

North America Workplace Services Market Segmentation Analysis

North America Workplace Services Market Report Highlights

North America Workplace Services Report Scope

North America Workplace Services Market Country and Regional Insights