North America Workplace Services Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Service Type (End-User Outsourcing Services and Tech Support Services), Organization Size (Small and Medium-sized Enterprises (SMEs) and Large Enterprises), Vertical (Media and Entertainment, BFSI, Consumer Goods and Retail, Manufacturing, Healthcare and Life Sciences, Education, Telecom- IT and ITES, Energy and Utilities, Government and Public Sector, and Others)
Market Introduction
Workplace services allow an organization’s workforce to work from anywhere and anytime in a protected environment. With robust workplace services, a business can enhance the potential of its workplace by optimizing employee experiences and business performance. The services comprise end-user outsourcing and tech support services in order to offer automated service, integrated support, and cloud support services to end users. It helps to upgrade workforce collaboration and productivity. It also delivers a strategic instrument that supports business goals in all verticals. The well-established IT infrastructure and small & medium and large enterprises across all the regions are demanding workplace services. Enterprises of all sizes are anticipated to invest in innovative and latest technologies to operate their business effectively. Enterprises across the world are using workplace services to boost their businesses and optimize their business efforts to ensure the lowest possible investment requirements in various processes. Also, increasing importance of enterprise mobility are the major factor driving the growth of the North America workplace services market.
North America is one of the most important regions for the adoption and growth of new technologies due to favourable government policies to boost innovation, the presence of a huge industrial base, and high purchasing power, especially in developed countries such as the US and Canada. Hence, any impact on the growth of industries is expected to affect the region's economic growth negatively. Presently, the US is the world’s worst-affected country due to the COVID-19 outbreak, with 28,659,480 confirmed cases and 520,751 deaths as per WHO. The US is one of the prominent markets for workplace services. The factory and business shutdowns across the US, Canada, and Mexico negatively impacted various industries in 2020. However, workplace services vendors continued their operations remotely to offer the best services to their end-users. Even in the pandemic, several market players continued to be well-positioned to support their end-users through the crisis. The novel coronavirus has propelled businesses to boost their digital transformations, which results in the eradication of traditional barriers to progress. Companies continue to help their end-users by engaging virtually, modernizing and migrating applications to the cloud, allowing a remote workforce, and focusing on cybersecurity and IT resiliency
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Market Overview and Dynamics
The workplace services market in North America is expected to reach US$ 64,443.44 million by 2028 from US$ 36504.49 million in 2021. The market is estimated to grow at a CAGR of 8.5% from 2021 to 2028. SMEs are making substantial investments in strategic marketing techniques to maintain their positions in highly competitive markets. They are rapidly adopting digital workplace services by leveraging other advanced technologies, such as mobile platforms and radio-frequency identification. Thus, with the swift growth of SMEs in developing countries, the demand for workplace services is anticipated to surge during the forecast period. This is bolstering the growth of the workplace services market.
Key Market Segments
The North America workplace services market is categorized into service type, organization size, vertical, and country. Based on services type, the market is segmented into end-user outsourcing services and tech support services core. In 2020, the end-user outsourcing services segment held the largest share North America workplace market. Based on organization type, the workplace services market is divided into small and medium-sized enterprises (SMEs) and large enterprises. SMEs segment is expected to the fastest growing segment over the forecast period. On the basis of vertical, the market is segmented into media and entertainment, BFSI, consumer goods and retail, manufacturing, healthcare and life sciences, education, telecom- IT and ITES, energy and utilities, government and public sector, and others. The Telecom-IT and ITES segment accounts for largest market share in the 2020.
Major Sources and Companies Listed
A few major primary and secondary sources referred to for preparing this report on the workplace services market in North America are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Accenture, Cognizant, CompuCom Systems, Inc., DXC Technology Company, Fujitsu Limited, HCL Technologies, IBM Corporation, NTT DATA Corporation, Tata Consultancy Services Limited, Unisys Corporation, and Wipro Limited among others.
Reasons to buy report
- To understand the North America workplace services market landscape and identify market segments that are most likely to guarantee a strong return
- Stay ahead of the race by comprehending the ever-changing competitive landscape for North America workplace services market
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- Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form North America workplace services market
- Obtain market revenue forecast for market by various segments from 2021-2028 in North America region.
NORTH AMERICA WORKPLACE SERVICES MARKET SEGMENTATION
By Service Type
- End-User Outsourcing Services
- Tech Support Services
By Organization Size
- SMEs
- Large Enterprises
By Industrial Vertical
- Telecom-IT and ITES
- BFSI
- Manufacturing
- Consumer Goods and Retail
- Healthcare and Life Science
- Government and Public Sector
- Energy and Utilities
- Media and Entertainment
- Education
- Others
By Country
- US
- Canada
- Mexico
Company Profiles
- Accenture
- Cognizant
- CompuCom Systems, Inc.
- DXC Technology Company
- Fujitsu Limited
- HCL Technologies
- IBM Corporation
- NTT DATA Corporation
- Tata Consultancy Services Limited
- Unisys Corporation
- Wipro Limited Bartec
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. North America Workplace Services Market Landscape
4.1 Market Overview
4.2 North America PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. North America Workplace Services–Market Dynamics
5.1 Market Drivers
5.1.1 Increasing Importance of Enterprise Mobility
5.1.2 Rising Burden of Compliance Services
5.2 Market Restraints
5.2.1 Expanding Security Concerns
5.3 Market Opportunities
5.3.1 Rise in Adoption of Workplace Services Among SMEs in Developing Countries
5.4 Market Trend
5.4.1 Consolidation of Artificial Intelligence (AI) to Revolutionize Workplace Services Business
5.5 Impact Analysis of Drivers and Restraints
6. Workplace Services Market – North America Analysis
6.1 North America Workplace Services Market Overview
6.2 Workplace Services Market – North America Revenue and Forecast to 2028 (US$ Million)
7. North America Workplace Services Market Analysis – By Service Type
7.1 Overview
7.2 North America Workplace Services Market Breakdown, by Service Type, 2020 & 2028
7.3 End-User Outsourcing Services
7.3.1 Overview
7.3.2 North America End-User Outsourcing Services Market Revenue and Forecast To 2028 (US$ Million)
7.4 Tech Support Services
7.4.1 Overview
7.4.2 North America Tech Support Services Market Revenue and Forecast To 2028 (US$ Million)
8. North America Workplace Services Market Analysis – By Organization Size
8.1 Overview
8.2 Workplace Services Market Breakdown, by Organization Size, 2020 & 2028
8.3 Small and Medium Enterprises
8.3.1 Overview
8.3.2 Small and Medium Enterprises Market Revenue and Forecast To 2028 (US$ Million)
8.4 Large Enterprises
8.4.1 Overview
8.4.2 North America Large Enterprises Market Revenue and Forecast To 2028 (US$ Million)
9. North America Workplace Services Market Analysis – By Vertical
9.1 Overview
9.2 North America Workplace Services Market Breakdown, by Vertical, 2020 & 2028
9.3 Media and Entertainment
9.3.1 Overview
9.3.2 North America Media and Entertainment Market Revenue and Forecast To 2028 (US$ Million)
9.4 BFSI
9.4.1 Overview
9.4.2 BFSI Market Revenue and Forecast To 2028 (US$ Million)
9.5 Consumer Goods and Retail
9.5.1 Overview
9.5.2 North America Consumer Goods and Retail Market Revenue and Forecast To 2028 (US$ Million)
9.6 Manufacturing
9.6.1 Overview
9.6.2 North America Manufacturing Market Revenue and Forecast To 2028 (US$ Million)
9.7 Healthcare and Life Sciences
9.7.1 Overview
9.7.2 North America Healthcare and Life Sciences Market Revenue and Forecast To 2028 (US$ Million)
9.8 Education
9.8.1 Overview
9.8.2 North America Education Market Revenue and Forecast To 2028 (US$ Million)
9.9 Telecom- IT and ITES
9.9.1 Overview
9.9.2 North America Telecom- IT and ITES Market Revenue and Forecast To 2028 (US$ Million)
9.10 Energy and Utilities
9.10.1 Overview
9.10.2 North America Energy and Utilities Market Revenue and Forecast To 2028 (US$ Million)
9.11 Government and Public Sector
9.11.1 Overview
9.11.2 North America Government and Public Sector Market Revenue and Forecast To 2028 (US$ Million)
9.12 Others
9.12.1 Overview
9.12.2 North America Others Market Revenue and Forecast To 2028 (US$ Million)
10. North America Workplace Services Market – Country Analysis
10.1 Overview
10.1.1.1 US: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.1.1.1.1 US: Workplace Services Market- by Service Type
10.1.1.1.2 US: Workplace Services Market- By Organization Size
10.1.1.1.3 US: Workplace Services Market- By Vertical
10.1.1.2 Canada: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.1.1.2.1 Canada: Workplace Services Market- by Service Type
10.1.1.2.2 Canada: Workplace Services Market- By Organization Size
10.1.1.2.3 Canada: Workplace Services Market- By Vertical
10.1.1.3 Mexico: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.1.1.3.1 Mexico: Workplace Services Market- by Service Type
10.1.1.3.2 Mexico: Workplace Services Market- By Organization Size
10.1.1.3.3 Mexico: Workplace Services Market- By Vertical
11. Impact of COVID-19 Pandemic on North America Workplace Services Market
11.1 North America
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 New Product Development
13. Company Profiles
13.1 Wipro Limited
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 IBM Corporation
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 HCL Technologies
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Tata Consultancy Services Limited
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 NTT DATA Corporation
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 DXC Technology Company
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 CompuCom Systems, Inc.
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 Unisys Corporation
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 Fujitsu Limited
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
13.10 Cognizant
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Products and Services
13.10.4 Financial Overview
13.10.5 SWOT Analysis
13.10.6 Key Developments
13.11 Accenture
13.11.1 Key Facts
13.11.2 Business Description
13.11.3 Products and Services
13.11.4 Financial Overview
13.11.5 SWOT Analysis
13.11.6 Key Developments
13.12 Atos SE
13.12.1 Key Facts
13.12.2 Business Description
13.12.3 Products and Services
13.12.4 Financial Overview
13.12.5 SWOT Analysis
13.12.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Word Index
LIST OF TABLES
Table 1. North America Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Table 2. US: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 3. US: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 4. US: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 5. Canada: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 6. Canada: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 7. Canada: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 8. Mexico: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 9. Mexico: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 10. Mexico: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 11. List of Abbreviation
LIST OF FIGURES
Figure 1. North America Workplace Services Market Segmentation
Figure 2. North America Workplace Services Market Segmentation – By Country
Figure 3. North America Workplace Services Market Overview
Figure 4. End-User Outsourcing Segment held the Largest Share in the North America Workplace Services Market
Figure 5. Large Enterprises held the Largest Share in the North America Workplace Services Market
Figure 6. Telecom-IT and ITES Services held the Largest Share in the North America Workplace Services Market
Figure 7. US Dominated the North America Workplace Services Market
Figure 8. North America – PEST Analysis
Figure 9. Expert Opinion
Figure 10. North America Digital Business Support System Market Impact Analysis of Drivers and Restraints
Figure 11. North America Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 12. North America Workplace Services Market Breakdown, by Service Type (2020 and 2028)
Figure 13.
Figure 14. North America End-User Outsourcing Services Market Revenue and Forecast to 2028 (US$ Million)
Figure 15. North America Tech Support Services Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. North America Workplace Services Market Breakdown, by Organization Size (2020 and 2028)
Figure 17. Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
Figure 18. North America Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. Workplace Services Market Breakdown, by Vertical (2020 and 2028)
Figure 20. North America Media and Entertainment Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. BFSI Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. North America Consumer Goods and Retail Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. North America Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. North America Healthcare and Life Sciences Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. North America Education Market Revenue and Forecast to 2028 (US$ Million)
Figure 26. North America Telecom- IT and ITES Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. North America Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. North America Government and Public Sector Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. North America Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. US: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 31. Canada: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 32. Mexico: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 33. Impact of COVID-19 Pandemic in North American Country Markets
- Accenture
- Cognizant
- CompuCom Systems, Inc.
- DXC Technology Company
- Fujitsu Limited
- HCL Technologies
- IBM Corporation
- NTT DATA Corporation
- Tata Consultancy Services Limited
- Unisys Corporation
- Wipro Limited
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the North America Workplace Services market.
- Highlights key business priorities in order to assist companies to realign their business strategies
- The key findings and recommendations highlight crucial progressive industry trends in the North America Workplace Services market, thereby allowing players across the value chain to develop effective long-term strategies
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
- Scrutinize in-depth North America market trends and outlook coupled with the factors driving Workplace Services market, as well as those hindering it
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution