North America Self-Service Kiosks Market

Market Introduction

The self-service kiosk is a computer device specifically designed to leverage the user in performing specific tasks and services such as buying tickets, paying bills, bank transactions and many others. They are extensively being used across retail industry, healthcare, entertainment, transportation, BFSI, and government among others. It is deployed to enhance the user experience by offering several hassle-free services by paramounting the importance to the consumers comfort level. The key feature of the self-service kiosks is data security which is driving the demand of self-service kiosk market in North America. The self-service kiosks offer several benefits to service providers such as optimization of the overall cost of businesses by reducing the infrastructure set-up and labor cost. The self-service technologies permit the user to manage a various service independently, without the participation of any representatives. It offers a higher level of customer satisfaction by offering control over their purchase decisions. Thus, the major factors have led to the widespread adoption of self-service interactive kiosk in the urban areas. Also, growth in technological advancements providing aid in adoption of self-service kiosks in the coming years, which is further anticipated to drive the North America self-service kiosks market.

North America is hindered by the COVID-19 pandemic. Retail stores were affected severely in 2020 due to the outbreak. According to the real estate firm, CoStar Group, as many as 12,000 stores were temporarily shut in the US in 2020. J.C Penney and GameStop were among the key retail brands that closed their stores in 2020. Similar trend was visible in the hospitality industry. However, the healthcare industry has been resilient in these times of pandemic. Enterprises that were likely to implement kiosks system in 2020 had to either delay the implementation plan or scrap it completely, thereby positively impacting the demand for self-service kiosks. However, as the lockdown appears to be easing and operations are resuming, the demand for self-service kiosks is expected to pick pace in the coming years.  

Market Overview and Dynamics

The self-service kiosks market in North America is expected to grow from US$ 4,999.74 million in 2019 to US$ 8,568.29 million by 2027; it is estimated to grow at a CAGR of 7.2% from 2020 to 2027.  Businesses in various sectors are focusing on automating their operations—especially sales process—by installing smart kiosks, which demands a large amount of investments. The deployment of self-service kiosks also includes high processing costs, purchasing costs, and costs associated with the repair and maintenance of the facilities. Additionally, due to the COVID-19 outbreak, businesses are facing difficulties in managing and responding to varying demands of customers. Thus, the businesses are already witnessing a serious cash shortage. Hence, they are forced to adopt different solutions for contactless payment and laid off some of their workers. Therefore, has impacted and is projected to affect the businesses in the coming years, owing to the hindering unparalleled economic growth and recession.

Key Market Segments

In terms of component, hardware segment accounted for the largest share of the North America self-service kiosks market in 2019. Based on type, information segment accounted for the largest share of the North America self-service kiosks market in 2019. Further, based on application, retail segment held a substantial share in the North America self-service kiosks market in 2019.

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the self-service kiosks market in North America are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Acrelec SAS; Diebold Nixdorf, Inc., Embross, Gemalto NV (part of Thales Group), KIOSK Information Systems, Inc., Meridian Kiosks, NCR Corporation, Olea Kiosks Inc.., Posiflex Technology, Inc. and VeriFone, Inc.

Reasons to buy report

• To understand the North America self-service kiosks market landscape and identify market segments that are most likely to guarantee a strong return
• Stay ahead of the race by comprehending the ever-changing competitive landscape for North America self-service kiosks market
• Efficiently plan M&A and partnership deals in North America self-service kiosks market by identifying market segments with the most promising probable sales
• Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form North America self-service kiosks market
• Obtain market revenue forecast for market by various segments from 2020-2027 in North America region.

North America Self-Service Kiosks Market Segmentation

North America Self-Service Kiosks Market - By Component

• Hardware
• Software
• Service

North America Self-Service Kiosks Market - By Type

• Information
• Ticketing and Check In
• Employment

North America Self-Service Kiosks Market - By End User

• Retail
• Hospitality
• Healthcare
• Financial Services
• Others

North America Self-Service Kiosks Market - By Country

• US
• Canada
• Mexico

North America Self-Service Kiosks Market - Company Profiles

• Acrelec SAS
• Diebold Nixdorf, Inc.
• Embross
• Gemalto NV (part of Thales Group)
• KIOSK Information Systems, Inc.
• Meridian Kiosks
• NCR Corporation
• Olea Kiosks Inc.
• Posiflex Technology, Inc.
• VeriFone, Inc.

North America Self-Service Kiosks Market Strategic Insights

North America Self-Service Kiosks Market Segmentation Analysis

North America Self-Service Kiosks Market Report Highlights

North America Self-Service Kiosks Report Scope

North America Self-Service Kiosks Market Country and Regional Insights