North America Self-Service Kiosks Market Forecast to 2027 - COVID-19 Impact and Regional Analysis By Component (Hardware, Software, and Service), Type (Information, Ticketing and Check In, and Employment), and End User (Retail, Hospitality, Healthcare, Financial Services, and Others)
Market Introduction
The self-service kiosk is a computer device specifically designed to leverage the user in performing specific tasks and services such as buying tickets, paying bills, bank transactions and many others. They are extensively being used across retail industry, healthcare, entertainment, transportation, BFSI, and government among others. It is deployed to enhance the user experience by offering several hassle-free services by paramounting the importance to the consumers comfort level. The key feature of the self-service kiosks is data security which is driving the demand of self-service kiosk market in North America. The self-service kiosks offer several benefits to service providers such as optimization of the overall cost of businesses by reducing the infrastructure set-up and labor cost. The self-service technologies permit the user to manage a various service independently, without the participation of any representatives. It offers a higher level of customer satisfaction by offering control over their purchase decisions. Thus, the major factors have led to the widespread adoption of self-service interactive kiosk in the urban areas. Also, growth in technological advancements providing aid in adoption of self-service kiosks in the coming years, which is further anticipated to drive the North America self-service kiosks market.
North America is hindered by the COVID-19 pandemic. Retail stores were affected severely in 2020 due to the outbreak. According to the real estate firm, CoStar Group, as many as 12,000 stores were temporarily shut in the US in 2020. J.C Penney and GameStop were among the key retail brands that closed their stores in 2020. Similar trend was visible in the hospitality industry. However, the healthcare industry has been resilient in these times of pandemic. Enterprises that were likely to implement kiosks system in 2020 had to either delay the implementation plan or scrap it completely, thereby positively impacting the demand for self-service kiosks. However, as the lockdown appears to be easing and operations are resuming, the demand for self-service kiosks is expected to pick pace in the coming years.
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Market Overview and Dynamics
The self-service kiosks market in North America is expected to grow from US$ 4,999.74 million in 2019 to US$ 8,568.29 million by 2027; it is estimated to grow at a CAGR of 7.2% from 2020 to 2027. Businesses in various sectors are focusing on automating their operations—especially sales process—by installing smart kiosks, which demands a large amount of investments. The deployment of self-service kiosks also includes high processing costs, purchasing costs, and costs associated with the repair and maintenance of the facilities. Additionally, due to the COVID-19 outbreak, businesses are facing difficulties in managing and responding to varying demands of customers. Thus, the businesses are already witnessing a serious cash shortage. Hence, they are forced to adopt different solutions for contactless payment and laid off some of their workers. Therefore, has impacted and is projected to affect the businesses in the coming years, owing to the hindering unparalleled economic growth and recession.
Key Market Segments
In terms of component, hardware segment accounted for the largest share of the North America self-service kiosks market in 2019. Based on type, information segment accounted for the largest share of the North America self-service kiosks market in 2019. Further, based on application, retail segment held a substantial share in the North America self-service kiosks market in 2019.
Major Sources and Companies Listed
A few major primary and secondary sources referred to for preparing this report on the self-service kiosks market in North America are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Acrelec SAS; Diebold Nixdorf, Inc., Embross, Gemalto NV (part of Thales Group), KIOSK Information Systems, Inc., Meridian Kiosks, NCR Corporation, Olea Kiosks Inc.., Posiflex Technology, Inc. and VeriFone, Inc.
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- To understand the North America self-service kiosks market landscape and identify market segments that are most likely to guarantee a strong return
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- Obtain market revenue forecast for market by various segments from 2020-2027 in North America region.
North America Self-Service Kiosks Market Segmentation
North America Self-Service Kiosks Market - By Component
- Hardware
- Software
- Service
North America Self-Service Kiosks Market - By Type
- Information
- Ticketing and Check In
- Employment
North America Self-Service Kiosks Market - By End User
- Retail
- Hospitality
- Healthcare
- Financial Services
- Others
North America Self-Service Kiosks Market - By Country
- US
- Canada
- Mexico
North America Self-Service Kiosks Market - Company Profiles
- Acrelec SAS
- Diebold Nixdorf, Inc.
- Embross
- Gemalto NV (part of Thales Group)
- KIOSK Information Systems, Inc.
- Meridian Kiosks
- NCR Corporation
- Olea Kiosks Inc.
- Posiflex Technology, Inc.
- VeriFone, Inc.
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. North America Self-Service Kiosks Market Landscape
4.1 Market Overview
4.2 North America PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. North America Self-Service Kiosks Market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growth in Technological Advancements Providing Aid in Adoption of Self-Service Kiosks
5.1.2 Acceptance of Self-Service Kiosks at Fast Pace Due to COVID-19
5.2 Market Restraints
5.2.1 Huge Installation and Maintenance Expenses
5.3 Market Opportunities
5.3.1 Payment Gateway Systems Getting Integrated with Self-Service Kiosks
5.4 Future Trends
5.4.1 AI and IoT Combining with Self-Service Kiosks
5.5 Impact Analysis of Drivers and Restraints
6. Self-Service Kiosks Market – North America Analysis
6.1 North America Self-Service Kiosks Market Overview
6.2 North America Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)
7. North America Self-Service Kiosks Market Analysis– By Component
7.1 Overview
7.2 North America Self-Service Kiosks Market Breakdown, By Component, 2019 & 2027
7.3 Hardware
7.3.1 Overview
7.3.2 Hardware Market Revenue and Forecasts to 2027 (US$ Mn)
7.4 Software
7.4.1 Overview
7.4.2 Software Market Revenue and Forecasts to 2027 (US$ Mn)
7.5 Service
7.5.1 Overview
7.5.2 Service Market Revenue and Forecasts to 2027 (US$ Mn)
8. North America Self-Service Kiosks Market Analysis – By Type
8.1 Overview
8.2 North America Self-Service Kiosks Market Breakdown, By Type, 2019 & 2027 (%)
8.3 Information
8.3.1 Overview
8.3.2 Information Market Forecast and Analysis
8.4 Ticketing and Check In
8.4.1 Overview
8.4.2 Ticketing and Check In Cars Market Forecast and Analysis
8.5 Employment
8.5.1 Overview
8.5.2 Employment Market Forecast and Analysis
9. North America Self-Service Kiosks Market Analysis – By End-User
9.1 Overview
9.2 North America Self-Service Kiosks Market Breakdown, By End-User, 2019 & 2027 (%)
9.3 Retail
9.3.1 Overview
9.3.2 Retail Market Forecast and Analysis
9.4 Hospitality
9.4.1 Overview
9.4.2 Hospitality Market Forecast and Analysis
9.5 Healthcare
9.5.1 Overview
9.5.2 Healthcare Market Forecast and Analysis
9.6 Financial Service
9.6.1 Overview
9.6.2 Financial Service Market Forecast and Analysis
9.7 Others
9.7.1 Overview
9.7.2 Others Market Forecast and Analysis
10. North America Self-Service Kiosks Market – Country Analysis
10.1 Overview
10.1.1 North America: Self-Service Kiosks Market, By Country
10.1.1.1 US: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)
10.1.1.1.1 US: Self-Service Kiosks Market, By Component
10.1.1.1.2 US: Self-Service Kiosks Market, By Type
10.1.1.1.3 US: Self-Service Kiosks Market, By End-User
10.1.1.2 Canada: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)
10.1.1.2.1 Canada: Self-Service Kiosks Market, By Component
10.1.1.2.2 Canada: Self-Service Kiosks Market, By Type
10.1.1.2.3 Canada: Self-Service Kiosks Market, By End-User
10.1.1.3 Mexico: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)
10.1.1.3.1 Mexico: Self-Service Kiosks Market, By Component
10.1.1.3.2 Mexico: Self-Service Kiosks Market, By Type
10.1.1.3.3 Mexico: Self-Service Kiosks Market, By End-User
11. North America Self-Service Kiosks Market- COVID-19 Impact Analysis
11.1 North America: Impact Assessment of COVID-19 Pandemic
12. Self-Service Kiosks Market- Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 New Development
13. Company Profiles
13.1 ACRELEC Group
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Embross
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Gemalto
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 KIOSK Information Systems
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Meridian Kiosks
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 NCR Corporation
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Olea Kiosks Inc
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 Posiflex Technology Inc
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 VeriFone, Inc.
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
13.10 Diebold Nixdorf, Inc.
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Products and Services
13.10.4 Financial Overview
13.10.5 SWOT Analysis
13.10.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Word Index
LIST OF TABLES
Table 1. North America Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)
Table 2. US Self-Service Kiosks Market, By Component– Revenue and Forecast to 2027 (US$ Million)
Table 3. US Self-Service Kiosks Market, By Type – Revenue and Forecast to 2027 (US$ Million)
Table 4. US Self-Service Kiosks Market, By End-User – Revenue and Forecast to 2027 (US$ Million)
Table 5. Canada Self-Service Kiosks Market, By Component– Revenue and Forecast to 2027 (US$ Million)
Table 6. Canada Self-Service Kiosks Market, By Type– Revenue and Forecast to 2027 (US$ Million)
Table 7. Canada Self-Service Kiosks Market, By End-User– Revenue and Forecast to 2027 (US$ Million)
Table 8. Mexico Self-Service Kiosks Market, By Component– Revenue and Forecast to 2027 (US$ Million)
Table 9. Mexico Self-Service Kiosks Market, By Type– Revenue and Forecast to 2027 (US$ Million)
Table 10. Mexico Self-Service Kiosks Market, By End-User – Revenue and Forecast to 2027 (US$ Million)
LIST OF FIGURES
Figure 1. North America Self-Service Kiosks Market Segmentation
Figure 2. North America Self-Service Kiosks Market Segmentation – By Country
Figure 3. North America Self-Service Kiosks Market Overview
Figure 4. Hardware Segment is Expected to Dominate the Market by Component
Figure 5. Information segment held Largest Market Share in 2019
Figure 6. Retail Segment held Largest Market Share in 2019
Figure 7. US Held Largest Market Share in 2019
Figure 8. North America PEST Analysis
Figure 9. Expert Opinion
Figure 10. North America Self-Service Kiosks Market: Impact Analysis of Drivers and Restraints
Figure 11. North America Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)
Figure 12. North America Self-Service Kiosks Market Breakdown, By Component, 2019 & 2027 (%)
Figure 13. North America Hardware Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 14. North America Software Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 15. North America Service Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 16. North America Self-Service Kiosks Market Breakdown, By Type, 2019 & 2027 (%)
Figure 17. North America Information Market Revenue and Forecast to 2027 (US$ Mn)
Figure 18. North America Ticketing and Check In Market Revenue and Forecast to 2027 (US$ Mn)
Figure 19. North America Employment Market Revenue and Forecast to 2027 (US$ Mn)
Figure 20. North America Self-Service Kiosks Market Breakdown, By End-User, 2019 & 2027 (%)
Figure 21. North America Retail Market Revenue and Forecast to 2027 (US$ Mn)
Figure 22. North America Hospitality Market Revenue and Forecast to 2027 (US$ Mn)
Figure 23. North America Healthcare Market Revenue and Forecast to 2027 (US$ Mn)
Figure 24. North America Financial Service Market Revenue and Forecast to 2027 (US$ Mn)
Figure 25. North America Others Market Revenue and Forecast to 2027 (US$ Mn)
Figure 26. North America Self-Service Kiosks Market, by Key Country – Revenue (2019) (USD Million)
Figure 27. North America Self-Service Kiosks Market Revenue Share, By Country (2019 and 2027)
Figure 28. US: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)
Figure 29. Canada: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)
Figure 30. Mexico: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)
Figure 31. Impact of COVID-19 Pandemic in North America Markets
- Acrelec SAS
- Diebold Nixdorf, Inc.
- Embross
- Gemalto NV (Part of Thales Group)
- KIOSK Information Systems, Inc.
- Meridian Kiosks
- NCR Corporation
- Olea Kiosks Inc
- Posiflex Technology, Inc.
- VeriFone, Inc.
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