Middle East and Africa Virtual Queue Management System Market

Market Introduction

The virtual queue management system market in the Middle East and Africa is sub segmented into South Africa, Saudi Arabia, the UAE, and the Rest of MEA. In the MEA, virtual queue management systems are being adopted in the healthcare, hospitability, and retail sectors, which are growing at a substantial rate. The adoption of digital solutions is continuously increasing in the MEA due to the availability of 4G infrastructure. The UAE and Saudi Arabia are major countries that are inclined toward digitalization. Telecommunications companies and government bodies in developing economies in the region are continuously making significant investments for the further betterment of the internet infrastructure, which is leading to the greater adoption of digital solutions, including virtual queue management systems. Moreover, the region has started recognizing the advantages of web-based communications. For instance, the National Water Company in Saudi Arabia adopted virtual queue management systems for avoiding long waiting periods in a crowded branch. Also, Gulf Bank has adopted virtual queue management system to improve the overall customer experience. Further, the COVID-19 outbreak is propelling the adoption of virtual queue management system in the MEA, as these systems play vital role in ensuring adherence to social distancing norms. For instance, The National Water Company in Saudi Arabia adopted virtual queue management system for avoiding long waiting periods in a crowded branch. Also, Gulf Bank has adopted virtual queue management system to improve the overall customer experience. With containment measures in MEA countries, the companies irrespective of industries are adopting customer experience management and analytical tools, such as virtual queue management system. Accent in growth of cloud platform-based solutions across enterprises is the major factor driving the growth of the MEA virtual queue management system market.

Among the countries in the Middle East & Africa, Iran has reported the highest number of COVID-19 cases. Moreover, Turkey, Saudi Arabia, the UAE, Egypt, Morocco, and Kuwait are among the other countries in the region that faced notable disruptive effect of the COVID-19 pandemic. The lockdown measures were imposed only in a few countries that witnessed rapid spread of the infection. However, the pandemic observed a positive impact in MEA’s virtual queue management system market. For instance, The National Water Company (NWC) in Saudi Arabia implemented SEDCO's digital branch transformation solutions, including virtual queuing, queue management system, digital signage, and customer feedback system, in 34 of its branches across the kingdom, in a landmark move to ensure social distancing and better serve customers during and after the COVID-19 pandemic. Also, Gulf Bank upgraded its queue management system with SEDCO virtual queuing solutions as part of its digital transformation goal to offer a better and safer client experience during the COVID-19 epidemic.

Market Overview and Dynamics

The virtual queue management system market in MEA is expected to grow from US$ 26.57 million in 2021 to US$ 38.30 million by 2028; it is estimated to grow at a CAGR of 5.4% from 2021 to 2028. With increasing competition across various industries, organizations are emphasizing massively on customer retention to stay competitive in the marketplace. Lately, customer service has gained significant importance and investment in various advanced technologies, including virtual queue management solutions, to streamline the customer service processes to enhance the overall customer experience. The virtual queue management solutions are powered by features such as online appointment booking, virtual queuing via smartphone, customer feedback surveys, and real-time monitoring. Using such solutions, the customers are placed in virtual waiting queue to place their service order/request using digital devices such as smartphones or personal computer while eliminating the need of waiting in physical queues. By using virtual queue management solutions, organizations can reduce waiting periods, streamline communication, and improve staff efficiency and service quality, and better customer flow management, which subsequently lead to improved customer satisfaction. Samsung, Nike, NHS, Tesco, NatWest, Walmart, Tickets.com, and Five Guys are among the well-known organizations that have significantly invested in virtual queue management solutions. Thus, the increasing importance of customer service in modern day marketplace is driving the growth of the virtual queue management system market.

Key Market Segments

The MEA virtual queue management system market is segmented on the bases of component, platform, organization size, end user, and country. Based on component, the market is segmented into solutions and services. The solution segment dominated the market in 2020 and is services expected to be the fastest growing during the forecast period. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. The web based segment dominated the market in 2020 and is mobile based segment expected to be the fastest growing during the forecast period. Based on organization size, the market is segmented into small and medium enterprises, and large enterprises. The large enterprises segment dominated the market in 2020 and small and medium enterprises segment is expected to be the fastest growing during the forecast period. Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. The others segment dominated the market in 2020 and retail segment is expected to be the fastest growing during the forecast period.

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the virtual queue management system market in MEA are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Advantech Co. Ltd.; AKIS Technologies; eGlobe IT Solutions; Hague Australia; Ombori; Qmatic; Queue-it; and SEDCO are among others.

Reasons to buy report

• To understand the MEA virtual queue management system market landscape and identify market segments that are most likely to guarantee a strong return
• Stay ahead of the race by comprehending the ever-changing competitive landscape for MEA virtual queue management system market
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• Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form MEA virtual queue management system market
• Obtain market revenue forecast for market by various segments from 2021-2028 in MEA region.

MEA Virtual Queue Management System Market Segmentation

MEA Virtual Queue Management System Market -By Component

• Solution
• Services

MEA Virtual Queue Management System Market -By Platform

• Web-Based
• Kiosk Based
• Mobile Based

MEA Virtual Queue Management System Market -By Organization Size

• Small and Medium Enterprises
• Large Enterprises

MEA Virtual Queue Management System Market -By End-User

• Retail
• Hospitals and Clinic
• Airports
• Museums and Libraries
• Others

MEA Virtual Queue Management System Market -By Country

• South Africa
• Saudi Arabia
• UAE
• Rest of MEA

MEA Virtual Queue Management System Market -Company Profiles

• Advantech Co. Ltd.
• AKIS Technologies
• eGlobe IT Solutions
• Hague Australia
• Ombori
• Qmatic
• Queue-it
• SEDCO

Middle East and Africa Virtual Queue Management System Market Strategic Insights

Middle East and Africa Virtual Queue Management System Market Segmentation Analysis

Middle East and Africa Virtual Queue Management System Market Report Highlights

Middle East and Africa Virtual Queue Management System Report Scope

Middle East and Africa Virtual Queue Management System Market Country and Regional Insights