Middle East & Africa Back-office workforce management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – By Solution (Robotic Automation Process, Performance Management, Back Office Optimization, Process Analytics, and Others) and End User Industry (IT and Telecom, BFSI, Transportation, Retail and E-Commerce, Government, and Others)

The back-office workforce management market in Middle East & Africa is expected to grow from US$ 158.29 million in 2022 to US$ 248.39 million by 2028. It is estimated to grow at a CAGR of 7.8% from 2022 to 2028.

Appeal for Mobile Workforce Management Apps

Companies are increasingly preferring app-based workforce management platforms to create smart workplaces. Reluctance toward embracing the benefits of mobility may cost them a fortune, especially in the longer run, by triggering inefficiencies and employee dissatisfaction. A mobile application creates a central hub to provide consistency in employee experience. With location monitoring, businesses can deliver hyper-local content and send real-time alerts and notifications to their employees. When location monitoring is integrated into the application, location monitoring further helps deliver relevant and timely experiences while increasing efficiency, productivity, and engagement of the employees. Mobile applications make it simple to enter workers’ official day count and other related information in data systems. Apps serve as a single hub combining all digital touchpoints associated with the management into a seamless, user-friendly platform. Making all work-related materials available on a single app allows enterprises to ensure the seamless functioning of employees, both, on campus and at home. Management teams can communicate and collaborate with coworkers and the firm via official mobile apps. Moreover, these apps can automatically capture the arrival time of employees at their perspective workstations. Such benefits of mobile app-based solutions for workforce management are creating growth opportunities for the back-office workforce management market players.

Market Overview

Businesses in the Middle East are laying out ambitious transformation roadmaps to ensure their relevance in the digital world. The adoption of third-party platform technologies, including cloud, mobility, and social media, is growing in the region. Large companies are willing to optimize their workforces and operate efficiently. In November 2020, Johnson Controls, the global leader in smart and sustainable buildings, announced the launch of a new suite of flexible services for its customers in the Middle East & Africa. To provide these services, Johnson Controls will leverage its Open Blue digital technology, combined with its 130 years of experience in the green building business, to deliver remote and contactless services. Industrial Revolution 4.0, 5G infrastructure, and digital transformation are growing significantly in the Middle East & Africa. Further, the advent of large-scale, advanced cloud service providers is expected to trigger the adoption of secure cloud-based services in the region. South Africa is at the forefront of adopting cloud-based services, with Microsoft takes advantage of Microsoft Azure's general availability to open its first data center in Africa. Additionally, AWS opened its AWS Africa in 2020, suggesting a greater need for workforce management solutions in the Middle East & Africa. The highest market growth in the region is estimated to be in Saudi Arabia.

Middle East & Africa Back-office workforce management Market Revenue and Forecast to 2028 (US$ Million)

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Middle East & Africa Back-office workforce management Market Segmentation

The Middle East & Africa back-office workforce management market is segmented into solution, end user, and country. Based on solution, the market is segmented into robotic automation process, performance management, back-office optimization, process analytics, and others. The robotic automation process segment held the largest market share in 2022.

Based on end user, the market is segmented into IT and telecom, BFSI, transportation, retail and E-commerce, government, and others. The IT and telecom segment held the largest market share in 2022.
Based on country, the market is segmented into Saudi Arabia, UAE, South Africa, and Rest of Middle East & Africa. Saudi Arabia dominated the market share in 2022.
NICE Ltd.; Open Text Corporation; Verint Systems, Inc.; ActiveOps PLC; Alvaria, Inc.; Calabrio Inc.; Oracle Corporation; Genesys; Intradiem; and Team Software are the leading companies operating in the back-office workforce management market in the Middle East & Africa region.

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 MEA Back Office Workforce Management Market – By Solution

1.3.2 MEA Back Office Workforce Management Market – By End User Industry

1.3.3 MEA Back Office Workforce Management Market – By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. MEA Back Office Workforce Management - Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 MEA

4.3 Ecosystem Analysis

4.4 Expert Opinions

5. MEA Back Office Workforce Management Market – Market Dynamics

5.1 Key Market Drivers

5.1.1 Upsurge in Demand for Cloud-Based Platforms for Workforce Management

5.1.2 Necessity for Automation in Workforce Tasks

5.2 Key Market Restraints

5.2.1 Discretion and Security Concerns Associated with Cloud-Based Solutions

5.3 Key Market Opportunities

5.3.1 Appeal for Mobile Workforce Management Apps

5.4 Future Trends

5.4.1 Incorporation of Artificial Intelligence into Workforce Management Solutions

5.5 Impact Analysis of Drivers and Restraints

6. Back Office Workforce Management Market – MEA Market Analysis

6.1 Overview

6.2 MEA Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

7. MEA Back Office Workforce Management Market Analysis – By Solution

7.1 Overview

7.2 MEA Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028

7.3 Robotic Automation Process

7.3.1 Overview

7.3.2 Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

7.4 Performance Management

7.4.1 Overview

7.4.2 Performance Management Market Revenue and Forecast to 2028 (US$ Million)

7.5 Back Office Optimization

7.5.1 Overview

7.5.2 Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

7.6 Process Analytics

7.6.1 Overview

7.6.2 Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

7.7 Others

7.7.1 Overview

7.7.2 Others Market Revenue and Forecast to 2028 (US$ Million)

8. MEA Back Office Workforce Management Market Analysis – By End User Industry

8.1 Overview

8.2 MEA Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028

8.3 IT and Telecom

8.3.1 Overview

8.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

8.4 BFSI

8.4.1 Overview

8.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)

8.5 Retail and E-commerce

8.5.1 Overview

8.5.2 Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

8.6 Transportation

8.6.1 Overview

8.6.2 Transportation Market Revenue and Forecast to 2028 (US$ Million)

8.7 Government

8.7.1 Overview

8.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)

8.8 Others

8.8.1 Overview

8.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)

9. MEA Back Office Workforce Management Market – by Country Analysis

9.1 MEA: Back Office Workforce Management Market

9.1.1 Overview

9.1.2 MEA: Back Office Workforce Management Market Revenue and Forecast, by Country

9.1.2.1 South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.1.1 South Africa Back Office Workforce Management Market Breakdown, by Solution

9.1.2.1.2 South Africa Back Office Workforce Management Market Breakdown, by End User Industry

9.1.2.2 Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.2.1 Saudi Arabia: Back Office Workforce Management Market Breakdown, by Solution

9.1.2.2.2 Saudi Arabia: Back Office Workforce Management Market Breakdown, by End User Industry

9.1.2.3 UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.3.1 UAE: Back Office Workforce Management Market Breakdown, by Solution

9.1.2.3.2 UAE: Back Office Workforce Management Market Breakdown, by End User Industry

9.1.2.4 Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)

9.1.2.4.1 Rest of MEA: Back Office Workforce Management Market Breakdown, by Solution

9.1.2.4.2 Rest of MEA: Back Office Workforce Management Market Breakdown, by End User Industry

10. Industry Landscape

10.1 Overview

10.2 Market Initiative

10.3 Merger and Acquisition

10.4 New Development

11. Company Profiles

11.1 NICE Ltd.

11.1.1 Key Facts

11.1.2 Business Description

11.1.3 Products and Services

11.1.4 Financial Overview

11.1.5 SWOT Analysis

11.1.6 Key Developments

11.2 Open Text Corporation

11.2.1 Key Facts

11.2.2 Business Description

11.2.3 Products and Services

11.2.4 Financial Overview

11.2.5 SWOT Analysis

11.2.6 Key Developments

11.3 Verint Systems, Inc.

11.3.1 Key Facts

11.3.2 Business Description

11.3.3 Products and Services

11.3.4 Financial Overview

11.3.5 SWOT Analysis

11.3.6 Key Developments

11.4 ActiveOps PLC

11.4.1 Key Facts

11.4.2 Business Description

11.4.3 Products and Services

11.4.4 Financial Overview

11.4.5 SWOT Analysis

11.4.6 Key Developments

11.5 Alvaria, Inc.

11.5.1 Key Facts

11.5.2 Business Description

11.5.3 Products and Services

11.5.4 Financial Overview

11.5.5 SWOT Analysis

11.5.6 Key Developments

11.6 Calabrio Inc.

11.6.1 Key Facts

11.6.2 Business Description

11.6.3 Products and Services

11.6.4 Financial Overview

11.6.5 SWOT Analysis

11.6.6 Key Developments

11.7 Oracle Corporation

11.7.1 Key Facts

11.7.2 Business Description

11.7.3 Products and Services

11.7.4 Financial Overview

11.7.5 SWOT Analysis

11.7.6 Key Developments

11.8 Genesys

11.8.1 Key Facts

11.8.2 Business Description

11.8.3 Products and Services

11.8.4 Financial Overview

11.8.5 SWOT Analysis

11.8.6 Key Developments

11.9 Intradiem

11.9.1 Key Facts

11.9.2 Business Description

11.9.3 Products and Services

11.9.4 Financial Overview

11.9.5 SWOT Analysis

11.9.6 Key Developments

11.10 Team Software

11.10.1 Key Facts

11.10.2 Business Description

11.10.3 Products and Services

11.10.4 Financial Overview

11.10.5 SWOT Analysis

11.10.6 Key Developments

12. Appendix

12.1 About The Insight Partners

12.2 Glossary of Terms

LIST OF TABLES

Table 1. MEA Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Table 2. Middle East and Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 3. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 4. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 5. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 6. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 7. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 8. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 9. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 10. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 11. Glossary of Terms, Back Office Workforce Management Market

LIST OF FIGURES

Figure 1. MEA Back Office Workforce Management Market Segmentation

Figure 2. MEA Back Office Workforce Management Market Segmentation – By Country

Figure 3. MEA Back Office Workforce Management Market Overview

Figure 4. MEA Back Office Workforce Management Market, By Solution

Figure 5. MEA Back Office Workforce Management Market, By End User Industry

Figure 6. MEA Back Office Workforce Management Market, By Country

Figure 7. MEA: PEST Analysis

Figure 8. MEA Ecosystem Analysis

Figure 9. MEA Expert Opinion

Figure 10. MEA Back Office Workforce Management Market Impact Analysis of Drivers and Restraints

Figure 11. MEA Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)

Figure 12. MEA Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)

Figure 13. MEA Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

Figure 14. MEA Performance Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 15. MEA Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

Figure 16. MEA Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

Figure 17. MEA Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 18. MEA Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)

Figure 19. MEA IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

Figure 20. MEA BFSI Market Revenue and Forecast to 2028 (US$ Million)

Figure 21. MEA Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

Figure 22. MEA Transportation Market Revenue and Forecast to 2028 (US$ Million)

Figure 23. MEA Government Market Revenue and Forecast to 2028 (US$ Million)

Figure 24. MEA Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 25. MEA: Back Office Workforce Management Market, by Country – Revenue (2021) (US$ Million)

Figure 26. MEA: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 27. South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 28. Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 29. UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 30. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Middle East & Africa back-office workforce management market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the Middle East & Africa back-office workforce management market, thereby allowing players across the value chain to develop effective long-term strategies
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth Middle East & Africa market trends and outlook coupled with the factors driving the Middle East & Africa back-office workforce management market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution

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