Report : US Non-Emergency Medical Transportation Market Forecast to 2028 – COVID-19 Impact and Country Analysis – by Service Type (Private Pay Patient Transportation, Insurance-Backed Patient Transportation, Courier Services, and Other Services) and Application (Dialysis, Routine Doctor Visits, Mental Health Related Appointments, Rehabilitation, and Others)

Mental Health-Related Appointments Segment to Lead US Non-Emergency Medical Transportation Market during 2022–2028


According to our latest study on "US Non-Emergency Medical Transportation Market Forecast to 2028 – COVID-19 Impact and Country Analysis – by Service Type and Application," the market is expected to grow from US$ 5,653.59 million in 2021 to US$ 10,246.73 million by 2028; it is estimated to grow at a CAGR of 9.1% from 2022 to 2028. The report highlights the key factors and trends impacting the market, and focuses on prominent players and their strategies.


Non-emergency medical transportation (NEMT) includes services are provided to patients and healthcare consumers who need assistance getting to and from medical appointments, avoiding expensive commuting options. NEMT service providers are widely known to serve Medicaid beneficiaries. Patients who need to be transported to medical facilities for regular appointments and check-ups can avail NEMT services that include ambulance services, wheelchair-assisted services, stretchers, flight services, and courier services.


Chronic diseases are the leading causes of death and disability in the US, with cardiovascular disease and cancer, collectively, accounting for ~38% of all deaths. The CDC estimates that 6 in 10 Americans live with at least one chronic disease, such as heart disease and stroke, cancer, and diabetes. There has been a staggering rise in the percentage of adults and children affected by chronic illnesses. Chronically ill patients can be the main concern for family members. Apart from worrying about their recurring medical expenses, family members also need to be proactive in arranging transportation when needed, as these patients require regular access to life-saving health services to remain fit. While some might need therapies on daily basis, many visit their physicians for weekly consultations. Moreover, many chronic diseases can result in temporary or even worst, permanent immobility. This means that the patients have to depend on a reliable transportation service especially for families belonging to low-income groups, who do not own any vehicle. NEMT proves to be of great help to people. The easy availability of NEMT allows individuals having chronic medical to access life-sustaining treatments and health care services without any delay. NEMT is a reliable way to go to appointments without missing them due to hindrances related to transportation.


Based on application, the US non-emergency medical transportation market is segmented into dialysis, routine doctor visits, mental health-related appointments, rehabilitation, and others. The mental health related appointments segment held the largest share of the market in 2022. However, the rehabilitation segment is expected to register the highest CAGR during 2022 to 2028. Access to mental health treatment, services, and support is significant for people who are living with mental illness to get well and stay well. Patients with mental health related issues are not legally allowed to use their vehicle for transportation. Thus, having reliable, affordable transportation to and from medical appointments sites is a major hurdle in reaching the care providers. Currently, all state Medicaid programs cover NEMT, which helps people get transportation to necessary medical aid, including mental health care.


Impact of COVID-19 Pandemic on US Non-Emergency Medical Transportation Market


Lockdown and social restrictions presented unprecedented challenges to the healthcare sector in the US.. Although transportation providers downsized their operations, many people needed transport for non-emergency but necessary medical care for kidney dialysis, chemotherapy, and so on. Other sorts of transportation were unavailable due to containment measures and limited access to transportation systems due to ambulances reserved for transferring COVID-19 patients. However, NEMT providers resumed operations with greater vigor in the second half of 2020. In 2021, NEMT volume actually exceeded the pre-pandemic levels services, including trips for adult day health services and behavioral health appointments. Therefore, the NEMT market is quickly adopting changes as a matter of necessity. Thus, post pandemic, increasing programmatic changes adopted by brokers and legislative influences, and shifts in the utilization of telehealth services is expected to create new opportunities for the market.


ABC Non-Emergency Medical Transportation, LLC; MTM, Inc.; AMR; Xpress Transportation; CJ Medical Transportation; Southeastrans; ModivCare; Crothall Healthcare; Elite Medical Transport; and Acadian Ambulance Service are among the key players operating in the US non-emergency medical transportation market.


The report segments the US non-emergency medical transportation market as follows:

The US non-emergency medical transportation market is segmented on the basis of service type and application. Based on service type, the market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. By application, the US non-emergency medical transportation market is segmented into dialysis, routine doctor visits, mental health related appointments, rehabilitation, and others.

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