At 4.8% CAGR, South & Central America Queue Management System Market is Speculated to be Worth US$ 46.32 Million by 2031, says Business Market Insights

According to Business Market Insights’ research, the South & Central America queue management system market was valued at US$ 31.87 million in 2023 and is expected to reach US$ 46.32 million by 2031, registering a CAGR of 4.8% from 2023 to 2031. AI-powered queue management system and growth of small and medium enterprises are among the critical factors attributed to drive the South & Central America queue management system market growth.

AI-powered queue management systems are transforming the way businesses manage customer flow and enhance service efficiency. By leveraging advanced technologies such as predictive analytics and computer vision, these systems can analyze historical and real-time data to forecast peak times and optimize staffing levels accordingly. For instance, in September 2023, Intellect, an innovative leader in customizable AI-powered Quality Management Systems (QMS) and Environmental, Health, Safety, and Quality (EHSQ) software solutions, has officially introduced Intellect AI—an advanced AI assistant designed to enhance the efficiency of quality and safety processes. This powerful tool helps streamline operations, reduces errors, and saves time. By integrating years of Intellect's quality and safety data with a no-code platform and cutting-edge AI technologies, including OpenAI and ChatGPT, Intellect AI™ aims to significantly improve productivity, operational efficiency, and strategic decision-making within organizations. Similarly, in December 2022, retailers such as Walmart have adopted AI-driven virtual queues that allow customers to continue shopping while they wait, significantly improving the shopping experience during busy periods such as Black Friday. In addition, hospitals are utilizing AI to track patient wait times and streamline the patient flow process, ensuring timely care and reducing congestion in waiting areas. This integration of AI not only minimizes wait times and enhances customer satisfaction but also enables businesses to make data-driven decisions. Thus, an AI-powered queue management system is expected to set new trends in the queue management system market in the coming years.

On the contrary, the complexities associated with QMS implementation hampers the growth of South & Central America queue management system market.

Based on type, the South & Central America queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held 63.0% market share in 2023, amassing US$ 20.07 million. It is projected to garner US$ 30.34 million by 2031 to register 5.3% CAGR during 2023–2031.

In terms of component, the South & Central America queue management system market is bifurcated into solution and services. The solution segment held 80.4% share of South & Central America queue management system market in 2023, amassing US$ 25.62 million. It is anticipated to garner US$ 38.15 million by 2031 to expand at 5.1% CAGR during 2023–2031.

By application, the South & Central America queue management system market is divided into BFSI, hospitals, retail outlets, restaurants, utility service providers and airports, government offices, and others. The retail outlets segment held 28.2% share of South & Central America queue management system market in 2023, amassing US$ 8.98 million. It is projected to garner US$ 12.48 million by 2031 to expand at 4.2% CAGR from 2023 to 2031.

Based on country, the South & Central America queue management system market is categorized into Brazil, Argentina, and the Rest of South & Central America. Our regional analysis states that Brazil captured 71.2% share of South & Central America queue management system market in 2023. It was assessed at US$ 22.68 million in 2023 and is likely to hit US$ 34.41 million by 2031, registering a CAGR of 5.3% during 2023–2031.

Key players operating in the queue management system market are Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc, among others.

• In 2024, WaitWell announced two innovative features – staff scheduling and payments – to its queueing and booking platform that will further arm service delivery organizations to elevate their customer’s experience. These features further cement WaitWell as an innovator in the queue management and booking space and position the company for continued growth.
• In 2023, QLess, the leader in digital queue management and appointment scheduling software, announced it continues to gain rapid traction in the market, boasting more than 200 million visitors served. Over the past 12 months, QLess saw 100 percent growth in healthcare, along with continued momentum in government, education and retail. As a result, QLess has expanded its leadership team to support its rapid growth. The company has also announced the appointment of Derek Francis as Chief Revenue Officer to drive continued customer adoption and market expansion.

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