Services Segment to Dominate North America Digital Business Support System Market during 2019–2027

According to a new market research study on “North America Digital Business Support System Market to 2027 – COVID-19 Impact and Regional Analysis and Forecast by Component” is expected to reach US$ 3,047.33 million by 2027 from US$ 1,348.41 million in 2019. The market is estimated to grow at a CAGR of 11.0 % from 2020 to 2027. The report provides trends prevailing in the North America digital business support system market along with the drivers and restraints pertaining to the market growth. Flow of telecommunication companies toward comprehensive digital offering and emergence of advanced and easy-to-use digital BSS solutions are the major factor driving the growth of the North America digital business support system market. However, scarcity of awareness and expertise about digital BSS solutions hinder the growth of North America digital business support system market. 

In case of COVID-19, North America is highly affected specially the US. North America is an important market for the growth of Digital Business Support System (BSS) products owing to the presence of developed countries such as the US and Canada in this region. The high number of COVID cases have resulted in a negative impact on country’s and region’s economy and there has been a decline business activities and growth of various industries operating in the region. The COVID-19 pandemic has been a major for all the industries present in the region, but has impacted positively to the telecom sector. The ongoing shift of organization to remote work or work from home is the major driver for the growth of networking infrastructure and connectivity. The demand of digital BSS for offering enhanced end-user experience in the field of communication and networking is anticipated to boost in the region. Nevertheless, the factory and business shutdowns across the US, Canada, and Mexico negatively impacted the of digital Business Support System (BSS) somewhat but majorly it witnessed a growth. North America is home to a large number of technology companies. Thus, the coronavirus outbreak's impact is anticipated to be quite severe across the region in the year 2020 and likely in 2021. However, the impact of COVID-19 is short-term; it is likely to decrease in the coming years.

The North America digital Business Support System (BSS) market is segmented on the bases of component and country. Based on component, the market is segmented into solution and services. The services segment dominated the market in 2019 and is also expected to be fastest growing during forecast period. The services segment is further bifurcated into professional services and managed services. The managed services segment dominated the market in 2019 and is also expected to be fastest growing during forecast period. Furthermore, the professional service segment is again sub-segmented into license and maintenance, consulting, implementation, and training and education. The license and maintenance segment dominated the market in 2019 and is expected to be fastest growing during forecast period.

Accenture plc; Alepo; Amdocs Limited; BearingPoint; Capgemini SE; Cerillion plc; Comarch SA; Comviva; CSG Systems International, Inc.; FTS – Formula Telecom Solutions Ltd; Huawei Technologies Co., Ltd.; IBM Corporation; Infosys Ltd.; MIND CTI; NetCracker Technology Corporation; Nokia Corporation; Openet; Optiva Inc.; Oracle Corporation; Qvantel Oy; Sigma Software; Sterlite Tech; Tata Consultancy Services Limited; Telefonaktiebolaget LM Ericsson; ZTE Corporation are among the leading companies in the North America digital business support system market. The companies are focused on adopting organic growth strategies such as product launches and expansions to sustain their position in the dynamic market. For instance, in 2021, Nokia announced it has partnered with Google to develop new solutions for communications service providers which would modernize their network infrastructures, develop a cloud-native 5G Core, and to provide network edge as a business services platform for enterprises.

The report segments the North America Digital Business Support System Market as follows:

North America Digital Business Support System Market – By Component

• Solution
• Services
  • Professional
    • License and Maintenance
    • Consulting
    • Implementation
    • Training and Education
  • Managed

North America Digital Business Support System Market – By Country

• US
• Canada   
• Mexico