Report : Middle East and Africa Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small and Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals and Clinic, Airports, Museums and Libraries, and Others)
Large Enterprises Segment to Dominate MEA Virtual Queue Management System Market during 2021–2028
According to a new market research study on “MEA Virtual Queue Management System Market to 2028 – COVID-19 Impact and Regional Analysis and Forecast by Component, Platform, Organization Size and End-User” is expected to reach US$ 38.30 million by 2028 from US$ 26.57 million in 2021. The market is estimated to grow at a CAGR of 5.4% from 2021 to 2028. The report provides trends prevailing in the MEA virtual queue management system market along with the drivers and restraints pertaining to the market growth. Accent in growth of cloud platform-based solutions across enterprises is the major factor driving the growth of the MEA trade virtual queue management system market. However, issues associated with the deficit of adoption in developing countries hinder the growth of MEA virtual queue management system market.
The MEA virtual queue management system market is segmented on the bases of component, platform, organization size, end user, and country. Based on component, the market is segmented into solutions and services. The solution segment dominated the market in 2020 and is services expected to be the fastest growing during the forecast period. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. The web based segment dominated the market in 2020 and is mobile based segment expected to be the fastest growing during the forecast period. Based on organization size, the market is segmented into small and medium enterprises, and large enterprises. The large enterprises segment dominated the market in 2020 and small and medium enterprises segment is expected to be the fastest growing during the forecast period. Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. The others segment dominated the market in 2020 and retail segment is expected to be the fastest growing during the forecast period. In terms of country, the MEA virtual queue management system market is segmented into— South Africa, Saudi Arabia, UAE, and Rest of MEA.
Among the countries in the Middle East & Africa, Iran has reported the highest number of COVID-19 cases. Moreover, Turkey, Saudi Arabia, the UAE, Egypt, Morocco, and Kuwait are among the other countries in the region that faced notable disruptive effect of the COVID-19 pandemic. The lockdown measures were imposed only in a few countries that witnessed rapid spread of the infection. However, the pandemic observed a positive impact in MEA’s virtual queue management system market. For instance, The National Water Company (NWC) in Saudi Arabia implemented SEDCO's digital branch transformation solutions, including virtual queuing, queue management system, digital signage, and customer feedback system, in 34 of its branches across the kingdom, in a landmark move to ensure social distancing and better serve customers during and after the COVID-19 pandemic. Also, Gulf Bank upgraded its queue management system with SEDCO virtual queuing solutions as part of its digital transformation goal to offer a better and safer client experience during the COVID-19 epidemic.
Advantech Co. Ltd.; AKIS Technologies; eGlobe IT Solutions; Hague Australia; Ombori; Qmatic; Queue-it; and SEDCO are among the leading companies in the MEA virtual queue management system market. The companies are focused on adopting organic growth strategies such as product launches and expansions to sustain their position in the dynamic market. The companies are focused on adopting organic growth strategies such as product launches and expansions to sustain their position in the dynamic market. For instance, in 2020, Queue-it to receive strategic investment from GRO Capital.