Report : Asia Pacific Queue Management System Market Forecast to 2027 - COVID-19 Impact and Regional Analysis By Type (Virtual Queuing, Linear Queuing); Component (Solution, Services); Application (Hospitals, BFSI, Retail Outlets, Utility Service Providers and Airports, Restaurants, Government Offices, Others), and Country

Virtual Queuing Segment to Dominate Asia-Pacific Queue Management System Market during 2019–2027


According to a new market research study on “Asia-Pacific Queue Management System Market to 2027 – Regional Analysis and Forecast by Type, Component, and Application,” the market is expected to reach US$ 164.56Mn by 2027 from US$ 97.06Mn in 2019; it is estimated to grow at a CAGR of 7.15% from 2020 to 2027. The report provides trends prevailing in the Asia-Pacific queue management system market along with the drivers and restraints pertaining to the market growth. The growth of the market is attributed to rapid growth in the population and growing demand for customer retention and cost optimization solutions. However, the rapid growth in the e-commerce sector and rising use of internet banking hinder the growth of the queue management system market.


The queue management system market, by type, is segmented into virtual queuing and linear queuing. The virtual queuing segment held a larger share of the market in 2019. The virtual queuing system is gaining popularity with a widening awareness regarding new technologies among high percentage of populations in developing countries. Further, kiosk-based systems are also being deployed at the premises of different end users. The self-ticketing kiosks enable the customers to understand the waiting time for their call, and thus, can let the customer engage the waiting time on some other work. This reduces the queue size and enables organization to operate seamlessly.


Q-nomy Inc., Seehash Softwares Pvt. Ltd., Wavetec, XIPHIAS Software Technologies Pvt. Ltd., Aurionpro Solutions Limited, and Advantech Co. Ltd.,are among the leading companies in the Asia-Pacific queue management system market. These companies are focused on adopting organic growth strategies such as product launches and expansions to sustain their position in the dynamic market. For instance, in 2019, Aurionpro Solutions Ltd received an order from one of the leading public sector banks in India for setting up of self-servicing KIOSKS at several locations in India. The order was valued at ~INR 18 crore, and its installation and implementation is completed in September 2019, followed by the maintenance and support. In 2017, SEDCO expanded its business in the South Asian market by opening a new office in Pakistan. Through this step, SEDCO aims to strengthen its presence in the South Asian market by offering comprehensive customer experience management solutions to a diverse customer base in the retail, telecom, healthcare, banking, and public sectors in these countries.


Asia-Pacific Queue Management System Market, by Country, 2019 to 2027 (%)

Asia-Pacific Queue Management System Market, by Country, 2019 to 2027 (%)

The report segments the Asia-Pacific queue management system market as follows:


Queue Management System Market– by Type

  • Virtual Queuing
  • Linear Queuing

Queue Management System Market– by Component

  • Solutions
  • Services


Queue Management System Market– by Application

  • Hospitals
  • BFSI
  • Retail Outlets
  • Utility Service Providers and Airports
  • Restaurants
  • Government Offices
  • Others

Queue Management System Market– by Country

  • China
  • India
  • Japan
  • South Korea
  • Australia
  • Rest of APAC

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