2031 年までの北米 IT 管理サービス市場予測 - 地域分析 - アプリケーション別 (システムおよびネットワーク監視、コンプライアンスおよびセキュリティ管理、資産管理、インフラストラクチャ パフォーマンス管理、構成および変更管理など)、企業規模別 (大企業および中小企業)、エンド ユーザー別 (IT および通信、BFSI、ヘルスケアおよびライフサイエンス、製造、高等教育、小売、エネルギーおよび公共事業、非営利団体など)
リモートワーク文化の需要の高まりが北米のIT管理サービス市場を活性化
リモートワークは多くの組織にとって新たな常態になりつつあり、近年、特にCOVID-19パンデミック以降は現象となっています。2022年6月のGallup, Inc.のレポートによると、リモートワークは継続的に肯定的に認識されており、米国ではフルタイム従業員のほぼ65％がリモートで働く準備ができています。リモートで働くことで、従業員は出張を減らし、ワークライフバランスを維持することができます。全米経済研究所が2023年1月に実施した調査によると、2021年から2022年にかけて、リモートワークによって従業員がオンサイト業務への往復に費やす時間が平均72分節約されたことが示されています。これらすべての要因により、従業員の間でリモートワークの需要が高まっています。労働条件の柔軟性を維持するために、組織はリモートワークモデルの実装に取り組んでいます。しかし、リモートワークモデルの採用が拡大するにつれて、組織間で新しいITインフラストラクチャを構築する必要性が高まっています。これらのニーズに対応するために、さまざまな組織がITMaaSに移行しています。ITMaaSは、組織がすべてのIT運用を低コストで管理できるように支援し、世界的に需要が高まっています。ITMaaSサービスプロバイダーは、組織が日常的なITインフラストラクチャの調達、展開、管理を行うのに役立ちます。
彼らのサービスは、ITインフラストラクチャの展開と保守、データのバックアップとリカバリ、顧客のニーズを満たすソフトウェアの調達とサポート、セキュリティ監視サービス、エンドポイントの監視と管理など、ソフトウェア、ハードウェア、インフラストラクチャの保守のさまざまな側面をカバーできます。さらに、ITMaaS は、組織が問題を特定し、リモート従業員の生産性監視に最適なツールを導入し、生産性データにアクセスする方法について管理者をトレーニングし、従業員が自宅で仕事をするときに発生する問題を理解するのに役立ちます。このように、リモートワーク文化の需要の高まりにより、組織は ITMaaS に移行してリモートワークモデルを実装するようになり、IT 管理サービス市場の成長が促進されています。
北米の IT 管理サービス市場の概要
北米の IT 管理サービス市場は、米国、カナダ、メキシコに分かれています。北米はテクノロジーを早期に導入し、優れた IT インフラストラクチャを備えています。国際貿易局によると、米国は世界の 5 兆ドルの情報技術 (IT) 市場の 3 分の 1 を占め、世界最大となっています。さらに、このセクターは 1,210 万人の雇用を支え、米国の付加価値 GDP に約 1.9 兆ドル貢献しています。さらに、CompTIA によると、米国には 557,000 社を超えるソフトウェアおよび IT サービス企業があります。
国際貿易局によると、カナダの ICT 業界は 43,200 社以上の企業で構成されています。これらの企業の大部分は、コンピューター サービスとソフトウェア セクターで事業を行っています。この業界は主に中小企業で構成されており、約 35,500 社が 10 人未満の従業員を雇用しています。国際的な多国籍企業の子会社を含む、500 人以上を雇用している大手企業は 100 社近くあります。この地域にこのような大規模な IT 業界があることで、IT 管理サービス (ITMaaS) の必要性が高まっています。これらのサービスをアウトソーシングすることで、大企業や中小企業はコスト削減、拡張性の向上、効率性の向上を実現できます。
この地域では、ヘルスケア セクターのデジタル化も進んでいます。カナダ ヘルス インフォウェイによると、カナダ人はデジタル ヘルス サービスを受け入れており、今後 1 年間でデジタル ヘルスケア サービスの需要が増加すると予測されています。 2022年11月に12,445人のカナダ人を対象に実施されたオンライン調査によると、カナダ人の94％がデジタルヘルスサービスの利用に関心を示しました。したがって、ヘルスケア分野のデジタル化の拡大により、ヘルスケアプロバイダーがIT関連のすべての業務を効率的に行うために、ITMaaSサービスの必要性が高まると予測されています。
北米のIT管理サービス市場の収益と2031年までの予測（百万米ドル）
北米のIT管理サービス市場のセグメンテーション
北米のIT管理サービス市場は、アプリケーション、企業規模、エンドユーザー、および国に分類されています。
アプリケーションに基づいて、北米のIT管理サービス市場は、システムとネットワークの監視、コンプライアンスとセキュリティ管理、資産管理、インフラストラクチャパフォーマンス管理、構成と変更管理、その他に分類されています。システムおよびネットワーク監視セグメントは、2023年に北米で最大のIT管理サービス市場シェアを占めました。
企業規模別に見ると、北米のIT管理サービス市場は大企業と中小企業に分かれています。大企業セグメントは、2023年に北米でより大きなIT管理サービス市場シェアを占めました。
エンドユーザー別に見ると、北米のIT管理サービス市場は、ITおよび通信、BFSI、ヘルスケアおよびライフサイエンス、製造、高等教育、小売、エネルギーおよび公益事業、非営利団体、その他に分かれています。ITおよび通信セグメントは、2023年に北米で最大のIT管理サービス市場シェアを占めました。
国別に見ると、北米のIT管理サービス市場は、米国、カナダ、メキシコに分割されています。2023年には、米国が北米のIT管理サービス市場シェアを独占しました。
Cisco Systems Inc、Cognizant Technology Solutions Corp、Wipro Ltd、Amazon Web Services Inc、International Business Machines Corp、富士通株式会社、Persistent Systems Ltd、BMC Software, Inc、HCL Technologies Ltd、Hewlett Packard Enterprise Co、Capgemini SE、Atos SE、Kyndryl Holdings Inc、Avanade Inc、Integris、Thrive Operations LLC、Rimini Street, Inc、および Neudesic, LLC は、北米の IT 管理サービス市場で事業を展開している大手企業の一部です。
TABLE OF CONTENTS
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.3 Hypothesis formulation:
3.4 Macro-economic factor analysis:
3.5 Developing base number:
3.6 Data Triangulation:
3.7 Country level data:
4. North America IT Management as a Service Market Landscape
4.1 Overview
4.1.1 ITMaaS Service Providers:
4.1.2 Regulatory Bodies:
4.1.3 End Users:
4.1.4 List of Vendors in the Value Chain
5. North America IT Management as a Service Market - Key Market Dynamics
5.1 Market Drivers
5.1.1 Rising Demand for Remote Work Culture
5.1.2 Increasing Complexity of IT Infrastructure
5.2 Market Restraints
5.2.1 Growing Data Privacy and Security Concerns
5.3 Market Opportunities
5.3.1 Rising Adoption of ITMaaS in Healthcare Industry
5.3.2 Growing Digitization in SMEs
5.4 Market Trends
5.4.1 Rising Demand for Cloud Computing
5.5 Impact of Drivers and Restraints:
6. IT Management as a Service Market - North America Analysis
6.1 North America IT Management as a Service Market Revenue (US$ Million), 2021-2031
6.2 North America IT Management as a Service Market Forecast Analysis
7. North America IT Management as a Service Market Analysis - by Application
7.1 System and Network Monitoring
7.1.1 Overview
7.1.2 System and Network Monitoring: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
7.2 Compliance and Security Management
7.2.1 Overview
7.2.2 Compliance and Security Management: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
7.3 Asset Management
7.3.1 Overview
7.3.2 Asset Management: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
7.4 Infrastructure Performance Management
7.4.1 Overview
7.4.2 Infrastructure Performance Management: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
7.5 Configuration and Change Management
7.5.1 Overview
7.5.2 Configuration and Change Management: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
7.6 Others
7.6.1 Overview
7.6.2 Others: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
8. North America IT Management as a Service Market Analysis - by Enterprise Size
8.1 Large Enterprises
8.1.1 Overview
8.1.2 Large Enterprises: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
8.2 SMEs
8.2.1 Overview
8.2.2 SMEs: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
9. North America IT Management as a Service Market Analysis - by End User
9.1 IT and Telecom
9.1.1 Overview
9.1.2 IT and Telecom: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
9.2 BFSI
9.2.1 Overview
9.2.2 BFSI: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
9.3 Healthcare and Lifesciences
9.3.1 Overview
9.3.2 Healthcare and Lifesciences: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
9.4 Manufacturing
9.4.1 Overview
9.4.2 Manufacturing: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
9.5 Higher Education
9.5.1 Overview
9.5.2 Higher Education: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
9.6 Retail
9.6.1 Overview
9.6.2 Retail: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
9.7 Energy and Utilities
9.7.1 Overview
9.7.2 Energy and Utilities: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
9.8 Non-Profit
9.8.1 Overview
9.8.2 Non-Profit: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
9.9 Others
9.9.1 Overview
9.9.2 Others: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
10. North America IT Management as a Service Market - Country Analysis
10.1 North America
10.1.1 North America IT Management as a Service Market Overview
10.1.2 North America: IT Management as a Service Market Breakdown, by Key Countries, 2023 and 2031 (%)
10.1.2.1 North America: IT Management as a Service Market - Revenue and Forecast Analysis - by Country
10.1.2.2 United States: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
10.1.2.2.1 United States: IT Management as a Service Market Breakdown, by Application
10.1.2.2.2 United States: IT Management as a Service Market Breakdown, by Enterprise Size
10.1.2.2.3 United States: IT Management as a Service Market Breakdown, by End User
10.1.2.3 Canada: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
10.1.2.3.1 Canada: IT Management as a Service Market Breakdown, by Application
10.1.2.3.2 Canada: IT Management as a Service Market Breakdown, by Enterprise Size
10.1.2.3.3 Canada: IT Management as a Service Market Breakdown, by End User
10.1.2.4 Mexico: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
10.1.2.4.1 Mexico: IT Management as a Service Market Breakdown, by Application
10.1.2.4.2 Mexico: IT Management as a Service Market Breakdown, by Enterprise Size
10.1.2.4.3 Mexico: IT Management as a Service Market Breakdown, by End User
11. Competitive Landscape
11.1 Company Positioning & Concentration
11.2 Heat Map Analysis by Key Players
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 Product News & Company News
12.4 Collaboration and Mergers & Acquisitions
13. Company Profiles
13.1 Cisco Systems Inc
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Cognizant Technology Solutions Corp
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Wipro Ltd
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Amazon Web Services Inc
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 International Business Machines Corp
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 Fujitsu Ltd
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Persistent Systems Ltd
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 BMC Software, Inc.
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 HCL Technologies Ltd
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
13.10 Hewlett Packard Enterprise Co
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Products and Services
13.10.4 Financial Overview
13.10.5 SWOT Analysis
13.10.6 Key Developments
13.11 Capgemini SE
13.11.1 Key Facts
13.11.2 Business Description
13.11.3 Products and Services
13.11.4 Financial Overview
13.11.5 SWOT Analysis
13.11.6 Key Developments
13.12 Atos SE
13.12.1 Key Facts
13.12.2 Business Description
13.12.3 Products and Services
13.12.4 Financial Overview
13.12.5 SWOT Analysis
13.12.6 Key Developments
13.13 Kyndryl Holdings Inc
13.13.1 Key Facts
13.13.2 Business Description
13.13.3 Products and Services
13.13.4 Financial Overview
13.13.5 SWOT Analysis
13.13.6 Key Developments
13.14 Avanade Inc.
13.14.1 Key Facts
13.14.2 Business Description
13.14.3 Products and Services
13.14.4 Financial Overview
13.14.5 SWOT Analysis
13.14.6 Key Developments
13.15 Integris
13.15.1 Key Facts
13.15.2 Business Description
13.15.3 Products and Services
13.15.4 Financial Overview
13.15.5 SWOT Analysis
13.15.6 Key Developments
13.16 Thrive Operations LLC
13.16.1 Key Facts
13.16.2 Business Description
13.16.3 Products and Services
13.16.4 Financial Overview
13.16.5 SWOT Analysis
13.16.6 Key Developments
13.17 Rimini Street, Inc.
13.17.1 Key Facts
13.17.2 Business Description
13.17.3 Products and Services
13.17.4 Financial Overview
13.17.5 SWOT Analysis
13.17.6 Key Developments
13.18 Neudesic, LLC
13.18.1 Key Facts
13.18.2 Business Description
13.18.3 Products and Services
13.18.4 Financial Overview
13.18.5 SWOT Analysis
13.18.6 Key Developments
14. Appendix
14.1 Word Index
14.2 About The Insight Partners
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List of Tables
Table 1. North America IT Management as a Service Market Segmentation
Table 2. List of Vendors
Table 3. North America IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Table 4. North America IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by Application
Table 5. North America IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
Table 6. North America IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by End User
Table 7. North America: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by Country
Table 8. United States: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by Application
Table 9. United States: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
Table 10. United States: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by End User
Table 11. Canada: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by Application
Table 12. Canada: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
Table 13. Canada: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by End User
Table 14. Mexico: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by Application
Table 15. Mexico: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
Table 16. Mexico: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million) - by End User
Table 17. List of Abbreviation
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List of Figures
Figure 1. North America IT Management as a Service Market Segmentation, by Country
Figure 2. Ecosystem Analysis
Figure 3. North America IT Management as a Service Market - Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. North America IT Management as a Service Market Revenue (US$ Million), 2021-2031
Figure 6. North America IT Management as a Service Market Share (%) - by Application (2023 and 2031)
Figure 7. System and Network Monitoring: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 8. Compliance and Security Management: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 9. Asset Management: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 10. Infrastructure Performance Management: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 11. Configuration and Change Management: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 12. Others: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 13. North America IT Management as a Service Market Share (%) - by Enterprise Size (2023 and 2031)
Figure 14. Large Enterprises: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 15. SMEs: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 16. North America IT Management as a Service Market Share (%) - by End User (2023 and 2031)
Figure 17. IT and Telecom: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 18. BFSI: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 19. Healthcare and Lifesciences: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 20. Manufacturing: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 21. Higher Education: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 22. Retail: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 23. Energy and Utilities: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 24. Non-Profit: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 25. Others: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 26. North America: IT Management as a Service Market Revenue, by Key Countries, (2023) (US$ Mn)
Figure 27. North America: IT Management as a Service Market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 28. United States: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 29. Canada: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 30. Mexico: IT Management as a Service Market - Revenue and Forecast to 2031 (US$ Million)
Figure 31. Company Positioning & Concentration
Figure 32. Heat Map Analysis by Key Players
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- Cisco Systems Inc
- Cognizant Technology Solutions Corp
- Wipro Ltd
- Amazon Web Services Inc
- International Business Machines Corp
- Fujitsu Ltd
- Persistent Systems Ltd
- BMC Software, Inc
- HCL Technologies Ltd
- Hewlett Packard Enterprise Co
- Capgemini SE
- Atos SE
- Kyndryl Holdings Inc
- Avanade Inc
- Integris
- Thrive Operations LLC
- Rimini Street, Inc.
- Neudesic, LLC
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the North America IT management as a service market.
- Highlights key business priorities in order to assist companies to realign their business strategies.
- The key findings and recommendations highlight crucial progressive industry trends in the North America IT management as a service market, thereby allowing players across the value chain to develop effective long-term strategies.
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
- Scrutinize in-depth North America market trends and outlook coupled with the factors driving the North America IT management as a service market, as well as those hindering it.
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.