中東およびアフリカのヘルスケア CRM 市場予測 (2030 年まで) - 地域分析 - 導入モード (クラウドベースおよびオンプレミス)、製品タイプ (運用 CRM、分析 CRM、コラボレーション CRM)、アプリケーション (関係管理、ケース管理、ケース調整、コミュニティ アウトリーチなど)、エンド ユーザー (プロバイダー、支払者など) 別
患者中心のヘルスケア提供への重点の高まりが中東およびアフリカのヘルスケア CRM 市場を後押し
ヘルスケア システムにおける患者中心のアプローチは、患者、その家族、およびヘルスケア従事者の間でパートナーシップを確立し、患者のニーズ、好み、および要求に応じて決定を調整することができます。また、患者が特定の決定を下し、ケアに参加できるように、特定の教育とサポートを提供することも含まれます。
すべての利害関係者 (プロバイダー、患者、その他) との関与が強化されると、全体的な費用が削減されます。さらに、患者の健康、幸福、ヘルスケアの選択に関する知識と理解が向上すると、ケアが強化され、病気のレベルが低下します。この知識の向上により、退院後のケア、病院への通院、再入院の減少、および二次相談が容易になります。医療提供者は、意思決定において患者と関わり、協力することで、患者の健康に関するより適切な決定を下すことができます。また、より多くの病院が医療の質とコストの両方に基づいて患者を獲得するために競争しているため、競争上の優位性も高まります。患者の生活の質が向上すると、医師と患者の両方の満足度が向上します。
技術革新とソフトウェア開発は、医療業界の革命に不可欠です。これらの技術開発は、医療プロセス、コミュニケーション、ワークフローを大幅に強化および簡素化する医療および管理サービスをサポートします。患者中心の医療は患者の満足度を高め、医療提供者と医療現場に利益をもたらします。したがって、医療提供者による患者中心のアプローチの採用の増加は、中東およびアフリカの医療 CRM 市場の成長を促進しています。
中東およびアフリカの医療 CRM 市場の概要
サウジアラビアの医療システムは、保健省と関連医療当局による多数のイニシアチブの後、いくつかの課題に直面しています。課題のほとんどは、電子医療 (e-Health) 戦略の活用不足と、健康情報のための国家システムの開発に関連しています。e-health システムは、近年、全国のいくつかの病院やその他の医療機関で開始されています。しかし、適切な医療情報システムとアプリケーションが不足しているため、サウジアラビア政府の保健改革委員会が指摘しているように、同国は大きな医療分野の課題に直面しています。
近年、ユーザーの間では予約スケジュールにデジタル技術を使用するケースが増えています。これは、サウジアラビア政府の取り組みによるものです。2022年9月、サウジアラビア保健省は、医療サービスのための国家電子プラットフォームSehhatyを立ち上げました。このアプリは、電子的にリンクして操作を合理化することにより、医療システム全体の紹介を一元化および自動化します。保健省は、デジタル政府機関（DGA）との協力協定に署名し、すべての医療分野のプラットフォームを統合し、Sehhatyアプリを個人に医療サービスを提供する国家電子プラットフォームにすると発表しました。上記の要因により、サウジアラビアの中東およびアフリカのヘルスケアCRM市場は着実に成長しています。
中東およびアフリカのヘルスケア CRM 市場の収益と 2030 年までの予測 (百万米ドル)
中東およびアフリカのヘルスケア CRM 市場のセグメンテーション
中東およびアフリカのヘルスケア CRM 市場は、展開モード、製品タイプ、アプリケーション、エンドユーザー、および国に分類されます。
展開モードに基づいて、中東およびアフリカのヘルスケア CRM 市場は、クラウドベースとオンプレミスに分かれています。 クラウドベースのセグメントは、2022 年に大きな市場シェアを占めました。
製品タイプでは、中東およびアフリカのヘルスケア CRM 市場は、運用 CRM、分析 CRM、およびコラボレーション CRM に分類されます。 運用 CRM セグメントは、2022 年に最大の市場シェアを占めました。
アプリケーション別に、中東およびアフリカのヘルスケア CRM 市場は、リレーションシップ管理、ケース管理、ケース調整、コミュニティアウトリーチ、その他に分類されています。 リレーションシップ管理セグメントは、2022 年に最大の市場シェアを占めました。 ケース管理セグメントは、さらに疾患管理と臨床試験リレーションシップ管理に細分化されています。ケースコーディネーションセグメントは、患者情報管理と事前承認/資格にさらに細分化されています。コミュニティアウトリーチセグメントは、さらにサービスのアウトリーチ/プロモーションとコミュニティの健康教育です。
エンドユーザー別に見ると、中東およびアフリカのヘルスケアCRM市場は、プロバイダー、支払者、その他に分類されています。プロバイダーセグメントは、2022年に最大の市場シェアを占めました。
国別に見ると、中東およびアフリカのヘルスケアCRM市場は、サウジアラビア、南アフリカ、UAE、その他の中東およびアフリカに分類されています。サウジアラビアは、2022年に中東およびアフリカのヘルスケアCRM市場シェアを独占しました。
Pegasystems Inc、Sage Group Plc、IQVIA Holdings Inc、SugarCRM Inc、SAP SE、Veeva Systems Inc、Oracle Corp、ScienceSoft USA Corp、Microsoft Corp、Salesforce Inc、International Business Machines Corpは、中東およびアフリカのヘルスケアCRM市場で事業を展開している大手企業です。
Table of Content
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Middle East & Africa Healthcare CRM Market - Key Industry Dynamics
4.1 Middle East & Africa Healthcare CRM Market - Key Industry Dynamics
4.2 Market Drivers
4.2.1 Growing Emphasis on Patient-Cantered Healthcare Delivery
4.2.2 Increasing Demand for Data-Driven Insights, Analytics, and Population Health Management
4.3 Market Restraints
4.3.1 Lack of Data Security and Concerns Related to Patient Information Privacy
4.4 Market Opportunities
4.4.1 Increasing Knowledge About Internet of Things and Artificial Intelligence
4.5 Future Trends
4.5.1 Increasing Acceptance of Digital Health and Mobile CRM Solutions
4.6 Impact of Drivers and Restraints:
5. Healthcare CRM Market - Middle East & Africa Market Analysis
5.1 Middle East & Africa Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
5.2 Middle East & Africa Healthcare CRM Market Forecast and Analysis
6. Middle East & Africa Healthcare CRM Market Analysis - By Deployment Mode
6.1 Cloud Based
6.1.1 Overview
6.1.2 Cloud Based Market, Revenue and Forecast to 2030 (US$ Million)
6.2 On-premise
6.2.1 Overview
6.2.2 On-premise Market, Revenue and Forecast to 2030 (US$ Million)
7. Middle East & Africa Healthcare CRM Market Analysis - By Product Type
7.1 Operational CRM
7.1.1 Overview
7.1.2 Operational CRM Market, Revenue and Forecast to 2030 (US$ Million)
7.2 Analytical CRM
7.2.1 Overview
7.2.2 Analytical CRM Market, Revenue and Forecast to 2030 (US$ Million)
7.3 Collaborative CRM
7.3.1 Overview
7.3.2 Collaborative CRM Market, Revenue and Forecast to 2030 (US$ Million)
8. Middle East & Africa Healthcare CRM Market Analysis - By Application
8.1 Relationship Management
8.1.1 Overview
8.1.2 Relationship Management Market, Revenue and Forecast to 2030 (US$ Million)
8.2 Case Management
8.2.1 Overview
8.2.2 Case Management Market, Revenue and Forecast to 2030 (US$ Million)
8.3 Case Coordination
8.3.1 Overview
8.3.2 Case Coordination Market, Revenue and Forecast to 2030 (US$ Million)
8.4 Community Outreach
8.4.1 Overview
8.4.2 Community Outreach Market, Revenue and Forecast to 2030 (US$ Million)
8.5 Others
8.5.1 Overview
8.5.2 Others Market, Revenue and Forecast to 2030 (US$ Million)
9. Middle East & Africa Healthcare CRM Market Analysis - By End User
9.1 Providers
9.1.1 Overview
9.1.2 Providers Market, Revenue and Forecast to 2030 (US$ Million)
9.2 Payers
9.2.1 Overview
9.2.2 Payers Market, Revenue and Forecast to 2030 (US$ Million)
9.3 Others
9.3.1 Overview
9.3.2 Others Market, Revenue and Forecast to 2030 (US$ Million)
10. Middle East & Africa Healthcare CRM Market - Country Analysis
10.1 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Country
10.1.1 Middle East & Africa Healthcare CRM Market Revenue and Forecast and Analysis - By Country
10.1.1.1 Saudi Arabia: Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
10.1.1.1.1 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Deployment Mode
10.1.1.1.2 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Product Type
10.1.1.1.3 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Application
10.1.1.1.3.1 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Case Management
10.1.1.1.3.2 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Community Outreach
10.1.1.1.3.3 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by Case Coordination
10.1.1.1.4 Saudi Arabia: Middle East & Africa Healthcare CRM Market Breakdown by End User
10.1.1.2 South Africa: Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
10.1.1.2.1 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Deployment Mode
10.1.1.2.2 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Product Type
10.1.1.2.3 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Application
10.1.1.2.3.1 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Case Management
10.1.1.2.3.2 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Community Outreach
10.1.1.2.3.3 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by Case Coordination
10.1.1.2.4 South Africa: Middle East & Africa Healthcare CRM Market Breakdown by End User
10.1.1.3 UAE: Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
10.1.1.3.1 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Deployment Mode
10.1.1.3.2 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Product Type
10.1.1.3.3 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Application
10.1.1.3.3.1 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Case Management
10.1.1.3.3.2 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Community Outreach
10.1.1.3.3.3 UAE: Middle East & Africa Healthcare CRM Market Breakdown by Case Coordination
10.1.1.3.4 UAE: Middle East & Africa Healthcare CRM Market Breakdown by End User
10.1.1.4 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
10.1.1.4.1 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Deployment Mode
10.1.1.4.2 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Product Type
10.1.1.4.3 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Application
10.1.1.4.3.1 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Case Management
10.1.1.4.3.2 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Community Outreach
10.1.1.4.3.3 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by Case Coordination
10.1.1.4.4 Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market Breakdown by End User
11. Healthcare CRM Market Industry Landscape
11.1 Overview
12. Company Profiles
12.1 Pegasystems Inc
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and Services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Sage Group Plc
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and Services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments
12.3 IQVIA Holdings Inc
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and Services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 SugarCRM Inc
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and Services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 SAP SE
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and Services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 Veeva Systems Inc
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and Services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 Oracle Corp
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and Services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 ScienceSoft USA Corp
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and Services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 Microsoft Corp
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and Services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments
12.10 Salesforce Inc
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and Services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments
12.11 International Business Machines Corp
12.11.1 Key Facts
12.11.2 Business Description
12.11.3 Products and Services
12.11.4 Financial Overview
12.11.5 SWOT Analysis
12.11.6 Key Developments
13. Appendix
13.1 About The Insight Partners
13.2 Glossary of Terms
List of Tables
Table 1. Middle East & Africa Healthcare CRM Market Segmentation
Table 2. Largest Healthcare Data Breaches (2009-2022) as per the HIPAA Journal
Table 3. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million)
Table 4. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By Deployment Mode
Table 5. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Product Type
Table 6. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030(US$ Million) - By Application
Table 7. Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Million) - By End User
Table 8. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
Table 9. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
Table 10. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
Table 11. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
Table 12. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
Table 13. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
Table 14. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
Table 15. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
Table 16. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
Table 17. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
Table 18. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
Table 19. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
Table 20. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
Table 21. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
Table 22. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
Table 23. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
Table 24. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
Table 25. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
Table 26. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
Table 27. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
Table 28. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
Table 29. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Deployment Mode
Table 30. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Product Type
Table 31. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Application
Table 32. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Management
Table 33. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Community Outreach
Table 34. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By Case Coordination
Table 35. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn) - By End User
Table 36. Recent Growth Strategies in the Healthcare CRM Market
Table 37. Glossary of Terms, Healthcare CRM Market
List of Figures
Figure 1. Middle East & Africa Healthcare CRM Market Segmentation, By Country
Figure 2. Impact Analysis of Drivers and Restraints
Figure 3. Middle East & Africa Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
Figure 4. Middle East & Africa Healthcare CRM Market Share (%) - By Deployment Mode, 2022 and 2030
Figure 5. Cloud Based Market Revenue and Forecasts to 2030 (US$ Million)
Figure 6. On-premise Market Revenue and Forecasts to 2030 (US$ Million)
Figure 7. Middle East & Africa Healthcare CRM Market Share (%) - By Product Type, 2022 and 2030
Figure 8. Operational CRM Market Revenue and Forecasts to 2030 (US$ Million)
Figure 9. Analytical CRM Market Revenue and Forecasts to 2030 (US$ Million)
Figure 10. Collaborative CRM Market Revenue and Forecasts to 2030 (US$ Million)
Figure 11. Middle East & Africa Healthcare CRM Market Share (%) - By Application, 2022 and 2030
Figure 12. Relationship Management Market Revenue and Forecasts to 2030 (US$ Million)
Figure 13. Case Management Market Revenue and Forecasts to 2030 (US$ Million)
Figure 14. Case Coordination Market Revenue and Forecasts to 2030 (US$ Million)
Figure 15. Community Outreach Market Revenue and Forecasts to 2030 (US$ Million)
Figure 16. Others Market Revenue and Forecasts to 2030 (US$ Million)
Figure 17. Middle East & Africa Healthcare CRM Market Share (%) - By End User, 2022 and 2030
Figure 18. Providers Market Revenue and Forecasts to 2030 (US$ Million)
Figure 19. Payers Market Revenue and Forecasts to 2030 (US$ Million)
Figure 20. Others Market Revenue and Forecasts to 2030 (US$ Million)
Figure 21. Middle East & Africa Healthcare CRM Market Breakdown by Key Countries - Revenue (2022) (US$ Million)
Figure 22. Middle East & Africa Healthcare CRM Market Breakdown by Key Countries, 2022 and 2030 (%)
Figure 23. Saudi Arabia: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
Figure 24. South Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
Figure 25. UAE: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
Figure 26. Rest of Middle East & Africa: Middle East & Africa Healthcare CRM Market - Revenue and Forecast to 2030 (US$ Mn)
1. Pegasystems Inc
2. Sage Group Plc
3. IQVIA Holdings Inc
4. SugarCRM Inc
5. SAP SE
6. Veeva Systems Inc
7. Oracle Corp
8. ScienceSoft USA Corp
9. Microsoft Corp
10. Salesforce Inc
11. International Business Machines Corp
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Middle East & Africa healthcare CRM market.
- Highlights key business priorities in order to assist companies to realign their business strategies.
- The key findings and recommendations highlight crucial progressive industry trends in the Middle East & Africa healthcare CRM market, thereby allowing players across the value chain to develop effective long-term strategies.
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
- Scrutinize in-depth Middle East & Africa market trends and outlook coupled with the factors driving the Middle East & Africa healthcare CRM market, as well as those hindering it.
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.