Customer support departments have improved significantly due to advancements in AI-powered chatbots and virtual assistants. However, chatbots experience difficulties with remote troubleshooting, which is a major challenge the customer care team faces. The integration of virtual reality in customer service has been critical for retailers in consumer engagement and consumer satisfaction. Moreover, fundamental and challenging issues can be resolved in less time using this technology after ending the communication between customers and customer care departments. Implementing excellent customer service initiatives for profitable businesses shows customers respect and loyalty. The retail sector is incorporating virtual reality, the most advanced technology that creates an immersive experience with a powerful sensory effect and a strong emotional connection. Companies use this connection to engage with customers in new and relevant ways. When emotionally connected with a brand, customers are likely to repeat purchases and become brand loyalists. Furthermore, virtual reality provides a highly realistic level of customer experience. Marketers can create different VR ads to display products in new ways. Thus, the rising use of virtual reality solutions across retail stores is driving the augmented reality and virtual reality market growth.
Asia-Pacific Augmented Reality and Virtual Reality Market Segmentation
The Asia-Pacific augmented reality and virtual reality market is segmented into technology, component, end-user industry, and country. Based on technology, the market is bifurcated into augmented reality and virtual reality. In 2020, the augmented reality segment held the largest share of the Asia-Pacific augmented reality and virtual reality market. Based on components, the market is segmented into sensors, semiconductor components, and others. In 2020, the semiconductor components segment held the largest share of the Asia-Pacific augmented reality and virtual reality market. Based on end-user industry, the market is segmented into entertainment, educational, industrial, medical, real estate & architecture, retail, aerospace & defense, and others. In 2020, the entertainment segment held the largest share of the Asia-Pacific augmented reality and virtual reality market. Similarly, based on country, the Asia-Pacific augmented reality and virtual reality market is segmented into China, Japan, India, Australia, South Korea, and the Rest of Asia-Pacific. China held a substantial share of the market in 2020. EON Reality, Google LLC, Immersive Gaze, Simulanis Solutions Private Limited, Vuzix Corporation, and YeppAR are among the leading companies in the Asia-Pacific augmented reality and virtual reality market.