South America Digital Business Support System Market Forecast to 2027 - COVID-19 Impact and Regional Analysis By Component (Solution and Services [Professional {License and Maintenance, Consulting, Implementation, and Training and Education} and Managed]) 

TIPRE00020539 | Pages: 184 | Technology, Media and Telecommunications | Mar 2021 | Type: Regional | Status: Published

Market Introduction

A Digital Business Support System (BSS) permits the organizations to efficiently carry-out a customer-centric business approach and digitally advanced customer-engagement solutions and further enhance customer service. These systems also allow better management of customer profiles, revenue, products, and customer orders. The Digital Business Support System (BSS) also automate the overall business processes to support the complete customer lifecycle that varies from shopping, ordering to the billing process. The communication service providers assist their clients by building a synchronized business process management that eventually leads to substantial upgrade at every step of the business process. Brazil has the largest telecommunication sector in the region, accounting for around half of South America's mobile subscriber base. Brazil has a vast presence of industries, such as IT, steel & petrochemicals, aircraft, and consumer durables. Rising demand for voice and mobile data solutions in the region, coupled with increased telecom infrastructure investments, is propelling the digital Business Support System (BSS) market in Brazil. Moreover, Brazil has shown significant progress in mobile data and smartphone usage. Hence, digital Business Support System (BSS) is expected to experience excellent growth opportunities in the region. Additionally, increasing adoption of smartphones across the region is making it a prime location for new technologies. The cloud and IoT technologies, in particular, are gaining speed in the region. The technology initiatives vary broadly across South America, and more developed countries are leading the way. Upsurge of advanced and easy-to-use digital BSS solutions and demand for continuous innovation by digital BSS vendors are the major factor driving the growth of the SAM digital business support system market.

Moreover, in case of COVID-19, Brazil has witnessed the highest number of confirmed cases, followed by other countries such as Ecuador, Peru, Chile, and Argentina. The governments of various countries in the region are taking several initiatives to protect people and to contain COVID-19’s spread in the region through lockdowns, trade bans, and travel restrictions. The market player along with the support of the government is offering free access to its citizen to visit COVID-19 informational websites and educational content, allowing parents at home to help their children’s in their studies because of school shutdowns, to discounts on telecom service fees and enhanced conditions for debt negotiation, as well as free upgrades in data caps, broadband speeds, and multichannel packages. The presence of various developing nations makes South America as one of the major markets for the growth of digital Business Support System (BSS) market over the forecast period of 2020 to 2027. However, the positive impact in business operations and partnership activities are expected to affect the growth rate of companies planning to expand in this region for the next three to four quarters.


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Market Overview and Dynamics

The SAM digital business support system market is expected to grow from US$ 138.57 million in 2019 to US$ 325.50 million by 2027; it is estimated to grow at a CAGR of 11.5% from 2020 to 2027. Pre-fabricated digital BSS solution is expected to escalate the SAM digital business support system market. Digital transformation is taking place across the SAM. The shift from traditional services to digital services is on the rise. The growth of data and use of multiple devices by individuals and enterprises have led to the development of ready-to-use and pre-built digital Business Support System (BSS) solutions. End users of BSS no longer want to spend huge money and extended time for implementation of BSS solutions. Traditionally, deployment of BSS solutions takes a long time. With the advent of digital Business Support System (BSS), this challenge has significantly reduced. Today digital Business Support System (BSS) vendors are offering pre-built and ready-to-use solutions that are easy-to-operate and require less time for implementation. Apart from the trend of pre-built digital Business Support System (BSS), the 5G ready BSS stack trend is also increasing. A 5G ready BSS stack lets operators quickly monetize the data network with innovative and personalized offerings, enhancing the digital experience for subscribers and improving customer loyalty. The convergent platform offers the capability of customer relationship management, convergent charging, and billing. It also provides flexibility to introduce several varied digital services with new billing models. The above-mentioned advantages is expected to escalate the SAM digital business support system market.

Key Market Segments

In terms of component, the services segment accounted for the largest share of the SAM digital business support system market in 2019.   

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the SAM digital business support system market are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Accenture; Alepo; Amdocs Limited; BearingPoint; Capgemini SE; Cerillion plc; Comarch SA; Comviva; CSG Systems International, Inc.; Huawei Technologies Co., Ltd.; IBM Corporation; Infosys Ltd.; NetCracker Technology Corporation; Nokia Corporation; Optiva Inc.; Oracle Corporation; Sigma Software; Sterlite Tech; Tata Consultancy Services Limited; Telefonaktiebolaget LM Ericsson; ZTE Corporation.

Reasons to buy report

  • To understand the SAM digital business support system market landscape and identify market segments that are most likely to guarantee a strong return
  • Stay ahead of the race by comprehending the ever-changing competitive landscape for SAM digital business support system market
  • Efficiently plan M&A and partnership deals in SAM digital business support system market by identifying market segments with the most promising probable sales
  • Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form SAM digital business support system market
  • Obtain market revenue forecast for market by various segments from 2020-2027 in SAM region.

SAM Digital Business Support System Market Segmentation

SAM Digital Business Support System Market - By Component

  • Solution
  • Services
    • Professional
      • License and Maintenance
      • Consulting
      • Implementation
      • Training and Education
    • Managed

SAM Digital Business Support System Market - By Country

  • Brazil
  • Argentina
  • Chile
  • Rest of SAM         

SAM Digital Business Support System Market - Company Profiles

  • Accenture
  • Alepo
  • Amdocs Limited
  • BearingPoint
  • Capgemini SE            
  • Cerillion plc
  • Comarch SA
  • Comviva
  • CSG Systems International, Inc.
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Infosys Ltd.
  • NetCracker Technology Corporation
  • Nokia Corporation
  • Optiva Inc.
  • Oracle Corporation
  • Sigma Software
  • Sterlite Tech  
  • Tata Consultancy Services Limited
  • Telefonaktiebolaget LM Ericsson
  • ZTE Corporation

1.           Introduction

1.1          Study Scope

1.2          The Insight Partners Research Report Guidance

1.3          Market Segmentation

2.           Key Takeaways

3.           Research Methodology

3.1          Coverage

3.2          Secondary Research

3.3          Primary Research

4.           SAM Digital Business Support System (BSS) Market Landscape

4.1          Market Overview

4.2          Porters Five Forces Analysis

4.2.1          Bargaining Power of Buyers

4.2.2          Bargaining Power of Suppliers

4.2.3          Threat to New Entrants

4.2.4          Threat to Substitutes

4.2.5          Competitive Rivalry

4.3          Ecosystem Analysis

4.4          Expert Opinion

5.           SAM Digital Business Support System (BSS) Market – Key Market Dynamics

5.1          Market Drivers

5.1.1          Rapid Push of Telecommunication Companies Toward Comprehensive Digital Offering

5.1.2          Rising Demand for Innovative and User-Friendly Digital BSS Solutions

5.2          Market Restraints

5.2.1          Inadequate Awareness and Know-How Concerning Digital BSS Solutions

5.3          Market Opportunities

5.3.1          Development of Turnkey Digital BSS Solution

5.4          Future Trends

5.4.1          Demand for Continuous Innovation by Digital BSS Vendors

5.5          Impact Analysis of Drivers and Restraints

6.           Digital Business Support System (BSS) Market – SAM Analysis

6.1          SAM Digital Business Support System (BSS) Market Overview

6.2          SAM Digital Business Support System (BSS) Market Forecast and Analysis

7.           SAM Digital Business Support System (BSS) Market Analysis – By Component

7.1          Overview

7.2          SAM Digital Business Support System (BSS) Market Breakdown, By Component 2019 & 2027 (%)

7.3          Solution

7.3.1          Overview

7.3.2          Solution: Digital Business Support System (BSS) Market Forecast and Analysis

7.4          Services

7.4.1          Overview

7.4.2          Services: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1             Professional Services

7.4.2.1.1             Overview

7.4.2.1.2             Professional Services: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.1        License and Maintenance

7.4.2.1.2.1.1       Overview

7.4.2.1.2.1.2       License and Maintenance: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.2        Consulting

7.4.2.1.2.2.1       Overview

7.4.2.1.2.2.2       Consulting: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.3        Implementation

7.4.2.1.2.3.1       Overview

7.4.2.1.2.3.2       Implementation: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.1.2.4        Training & Education Service

7.4.2.1.2.4.1       Overview

7.4.2.1.2.4.2       Training & Education Service: Digital Business Support System (BSS) Market Forecast and Analysis

7.4.2.2             Managed Services

7.4.2.2.1             Overview

7.4.2.2.2             Managed Services: Digital Business Support System (BSS) Market Forecast and Analysis

8.           SAM Digital Business Support System (BSS) Market – Country Analysis

8.1          Overview

8.1.1          SAM: Digital Business Support System (BSS) Market, by Key Country

8.1.1.1             Brazil: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.1.1             Brazil: Digital Business Support System (BSS) Market, By Component

8.1.1.1.1.1        Brazil: Digital Business Support System (BSS) Market, By Services

8.1.1.1.1.1.1       Brazil: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.2             Argentina: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.2.1             Argentina: Digital Business Support System (BSS) Market, By Component

8.1.1.2.1.1        Argentina: Digital Business Support System (BSS) Market, By Services

8.1.1.2.1.1.1       Argentina: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.3             Chile: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.3.1             Chile: Digital Business Support System (BSS) Market, By Component

8.1.1.3.1.1        Chile: Digital Business Support System (BSS) Market, By Services

8.1.1.3.1.1.1       Chile: Digital Business Support System (BSS) Market, By Professional Services

8.1.1.4             Rest of SAM: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

8.1.1.4.1             Rest of SAM: Digital Business Support System (BSS) Market, By Component

8.1.1.4.1.1        Rest of SAM: Digital Business Support System (BSS) Market, By Services

8.1.1.4.1.1.1       Rest of SAM: Digital Business Support System (BSS) Market, By Professional Services

9.           SAM Digital Business Support System (BSS) Market- COVID-19 Impact Analysis

9.1          SAM

10.        Industry Landscape

10.1        Overview

10.2        Market Initiative

10.3        New Product Development

10.4        Merger and Acquisition

11.        Company Profiles

11.1        Amdocs Limited

11.1.1        Key Facts

11.1.2        Business Description

11.1.3        Products and Services

11.1.4        Financial Overview

11.1.5        SWOT Analysis

11.1.6        Key Developments

11.2        Huawei Technologies Co., Ltd.

11.2.1        Key Facts

11.2.2        Business Description

11.2.3        Products and Services

11.2.4        Financial Overview

11.2.5        SWOT Analysis

11.2.6        Key Developments

11.3        Telefonaktiebolaget LM Ericsson

11.3.1        Key Facts

11.3.2        Business Description

11.3.3        Products and Services

11.3.4        Financial Overview

11.3.5        SWOT Analysis

11.3.6        Key Developments

11.4        NetCracker Technology Corporation

11.4.1        Key Facts

11.4.2        Business Description

11.4.3        Products and Services

11.4.4        Financial Overview

11.4.5        SWOT Analysis

11.4.6        Key Developments

11.5        CSG Systems International, Inc.

11.5.1        Key Facts

11.5.2        Business Description

11.5.3        Products and Services

11.5.4        Financial Overview

11.5.5        SWOT Analysis

11.5.6        Key Developments

11.6        Optiva Inc.

11.6.1        Key Facts

11.6.2        Business Description

11.6.3        Products and Services

11.6.4        Financial Overview

11.6.5        SWOT Analysis

11.6.6        Key Developments

11.7        Nokia Corporation

11.7.1        Key Facts

11.7.2        Business Description

11.7.3

11.7.4        Products and Services

11.7.5        Financial Overview

11.7.6        SWOT Analysis

11.7.7        Key Developments

11.8        Capgemini SE

11.8.1        Key Facts

11.8.2        Business Description

11.8.3        Products and Services

11.8.4        Financial Overview

11.8.5        SWOT Analysis

11.8.6        Key Developments

11.9        ZTE Corporation

11.9.1        Key Facts

11.9.2        Business Description

11.9.3        Products and Services

11.9.4        Financial Overview

11.9.5        SWOT Analysis

11.9.6        Key Developments

11.10     Alepo

11.10.1      Key Facts

11.10.2      Business Description

11.10.3      Products and Services

11.10.4      Financial Overview

11.10.5      SWOT Analysis

11.10.6      Key Developments

11.11     Sigma Software

11.11.1      Key Facts

11.11.2      Business Description

11.11.3      Products and Services

11.11.4      Financial Overview

11.11.5      SWOT Analysis

11.11.6      Key Developments

11.12     Cerillion plc

11.12.1      Key Facts

11.12.2      Business Description

11.12.3      Products and Services

11.12.4      Financial Overview

11.12.5      SWOT Analysis

11.12.6      Key Developments

11.13     STERLITE TECH

11.13.1      Key Facts

11.13.2      Business Description

11.13.3      Products and Services

11.13.4      Financial Overview

11.13.5      SWOT Analysis

11.13.6      Key Developments

11.14     Comarch SA

11.14.1      Key Facts

11.14.2      Business Description

11.14.3      Products and Services

11.14.4      Financial Overview

11.14.5      SWOT Analysis

11.14.6      Key Developments

11.15     Accenture

11.15.1      Key Facts

11.15.2      Business Description

11.15.3      Products and Services

11.15.4      Financial Overview

11.15.5      SWOT Analysis

11.15.6      Key Developments

11.16     Infosys Ltd.

11.16.1      Key Facts

11.16.2      Business Description

11.16.3      Products and Services

11.16.4      Financial Overview

11.16.5      SWOT Analysis

11.16.6      Key Developments

11.17     Oracle Corporation

11.17.1      Key Facts

11.17.2      Business Description

11.17.3      Products and Services

11.17.4      Financial Overview

11.17.5      SWOT Analysis

11.17.6      Key Developments

11.18     Comviva

11.18.1      Key Facts

11.18.2      Business Description

11.18.3      Products and Services

11.18.4      Financial Overview

11.18.5      SWOT Analysis

11.18.6      Key Developments

11.19     BEARINGPOINT

11.19.1      Key Facts

11.19.2      Business Description

11.19.3      Products and Services

11.19.4      Financial Overview

11.19.5      SWOT Analysis

11.19.6      Key Developments

11.20     Tata Consultancy Services Limited

11.20.1      Key Facts

11.20.2      Business Description

11.20.3      Products and Services

11.20.4      Financial Overview

11.20.5      SWOT Analysis

11.20.6      Key Developments

11.22     IBM Corporation

11.22.1      Key Facts

11.22.2      Business Description

11.22.3      Products and Services

11.22.4      Financial Overview

11.22.5      SWOT Analysis

11.22.6      Key Developments

12.        Appendix

12.1        About The Insight Partners

12.2        Word Index

LIST OF TABLES

Table 1.              SAM Digital Business Support System (BSS) market, Revenue and Forecast to 2027 (US$ Mn)

Table 2.              Brazil: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 3.              Brazil: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 4.              Brazil: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 5.              Argentina: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 6.              Argentina: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 7.              Argentina: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 8.              Chile: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 9.              Chile: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 10.            Chile: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 11.            Rest of SAM: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)

Table 12.            Rest of SAM: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)

Table 13.            Rest of SAM: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)

Table 14.            List of Abbreviation

LIST OF FIGURES

Figure 1.            SAM Digital Business Support System (BSS) Market Segmentation

Figure 2.            SAM Digital Business Support System (BSS) Market Segmentation – By Country

Figure 3.            SAM Digital Business Support System (BSS) Market Overview

Figure 4.            Services Segment is Expected to Dominate the Market by Component

Figure 5.            Managed Services Segment held Largest Market Share in 2019

Figure 6.            License and Maintenance held Largest Market Share in 2019

Figure 7.            Brazil held Largest Market Share in 2019

Figure 8.            Porter’s Five Forces Analysis

Figure 9.            Expert Opinion

Figure 10.          SAM Digital Business Support System (BSS) Market: Impact Analysis of Drivers and Restraints

Figure 11.          SAM Digital Business Support System (BSS) Market Forecast and Analysis, (US$ Mn)

Figure 12.          SAM Digital Business Support System (BSS) Market Breakdown, by Component, 2019 & 2027 (%)

Figure 13.          SAM Solution: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 14.          SAM Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 15.          SAM Professional Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 16.          SAM License and Maintenance: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 17.          SAM Consulting: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 18.          SAM Implementation: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 19.          SAM Training & Education Service: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 20.          SAM Managed Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 21.          SAM: Digital Business Support System (BSS) Market Revenue Share, by Key Country (2019 and 2027)

Figure 22.          Brazil: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 23.          Argentina: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 24.          Chile: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 25.          Rest of SAM: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)

Figure 26.          Impact of COVID-19 Pandemic in SAM Country Markets

 

  1. Accenture
  2. Alepo
  3. Amdocs Limited
  4. BearingPoint
  5. Capgemini SE
  6. Cerillion plc
  7. Comarch SA
  8. Comviva
  9. CSG Systems International, Inc.
  10. Huawei Technologies Co., Ltd.
  11. IBM Corporation
  12. Infosys Ltd.
  13. NetCracker Technology Corporation
  14. Nokia Corporation
  15. Optiva Inc.
  16. Oracle Corporation
  17. Sigma Software
  18. Sterlite Tech
  19. Tata Consultancy Services Limited
  20. Telefonaktiebolaget LM Ericsson
  21. ZTE Corporation
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the SAM digital business support system market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the SAM digital business support system market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth SAM market trends and outlook coupled with the factors driving the digital business support system market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution               
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