North America Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small and Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals and Clinic, Airports, Museums and Libraries, and Others)
Market Introduction
North America is a technologically advanced region, with the US, Canada, and Mexico being major economies in the region. It is the largest contributor to the global virtual queue management system market, and the US holds the largest share in the regional market, followed by Canada. Organizations in these countries have been heavily investing in consumer experience management technologies, which is contributing to the adoption of virtual queue management system. Moreover, the region has been enormously responsive toward implementing the latest technological advancements, such as integration technologies with mobile and cloud technologies with virtual queue management solutions. North America is characterized by high GPD per capita, mass adoption of new technologies, and dynamic consumer behavior; thus, organizations operating in various industries are investing resources in gathering insightful data for the further development of their offerings to eventually offer improved consumer experience. For instance, Build-A-Bear Workshop, Inc. announced a release of its new product for which around 240,000 customers signed up and the company all physical stores temporarily closed and thus, all the demand was directed to its website. The company opted for virtual queue management solution to manage the online queue of customers, along with safeguarding the website and managing pre-sale build-up. Increasing penetration of digitalization is the major factor driving the growth of the North America virtual queue management system market.
In North America, the US witnessed a large number of COVID-19 cases, with more than 20 million COVID cases; California, Texas, Florida, and New York are among the majorly affected areas. The federal government in the country did not impose nationwide lockdown in 2020; however, governors of few states decided to impose lockdown in their respective states. The lockdown hindered the operations of various industries, including manufacturing and IT. However, essential industries such as fast-moving consumer goods (FMCG) and pharmaceutical had to continue their operations. By early 2021, the condition is projected to be under control, while demand for QMS solutions and services is expected to rise, owing to rising need for improved customer experience and the development of individualized relationships with prospects. Several industries are aiming to implement a wide range of QMS solutions and services to support digital transformation programmes that address mission-critical processes, optimize operations, and validate user identification. Many companies in North America are adopting virtual queue management systems to implement social distancing and control large crowds. For instance, Snoqualmie Casino has agreed to deploy accesso Technology Group plc's accesso ShoWare box office ticketing solution for a three-year period. Customers will have an easy online box office experience with the solution, which will allow them to purchase tickets in a few simple clicks, with the Casino's two performance venues offering top-tier talent all year. Also, accesso technology’s QSmart is currently being tested in Seattle SeaTac Airport and Boston Logan Airport, with promising results so far. Concession profits are up, and crowding is less of an issue. Guests may relax before flights. According to a survey, 96 percent of customers thought QSmart helped them relax while travelling. All this is helping the virtual queue management system market grow in North America after the pandemic.
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Market Overview and Dynamics
The virtual queue management system market in North America is expected to grow from US$ 102.27 million in 2021 to US$ 134.11 million by 2028; it is estimated to grow at a CAGR of 3.9% from 2021 to 2028. The virtual queue management system market is presently dominated by large enterprise customers across various countries. Complex operations, high operational costs, prevailing trend of real-time work, and fast adoption of advanced solutions are among the key reasons driving the demand for virtual queue management solutions and services across large enterprises. Although large enterprises are in the forefront of digital transformation to improve operations, SMEs are also witnessing huge growth in the adoption of advanced technology solutions such as virtual queue management system by replacing traditional queue management solutions. With the growing popularity of cloud-based virtual queue management system, SMEs are increasing investment in such solutions, thereby offering a huge growth opportunity for the market players operating in the market. Likewise, the growing trend of digital transformation to improve business processes by analyzing the data, enhancing productivity, and reducing costs will further boost the adoption of virtual queue management solutions and services among SMEs. This, in turn, will provide growth opportunities to the market players during the forecast period.
Key Market Segments
The North America virtual queue management system market is segmented on the bases of component, platform, organization size, end user, and country. Based on component, the market is segmented into solutions and services. The solution segment dominated the market in 2020 and is services expected to be the fastest growing during the forecast period. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. The web based segment dominated the market in 2020 and is mobile based segment expected to be the fastest growing during the forecast period. Based on organization size, the market is segmented into small and medium enterprises, and large enterprises. The large enterprises segment dominated the market in 2020 and small and medium enterprises segment is expected to be the fastest growing during the forecast period. Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. The others segment dominated the market in 2020 and retail segment is expected to be the fastest growing during the forecast period.
Major Sources and Companies Listed
A few major primary and secondary sources referred to for preparing this report on the virtual queue management system market in North America are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are accesso Technology Group, plc; Advantech Co. Ltd.; AKIS Technologies; eGlobe IT Solutions; Hague Australia; Lavi Industries; Ombori; Qmatic; and Queue-it are among others.
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North America Virtual Queue Management System Market Segmentation
North America Virtual Queue Management System Market -By Component
- Solution
- Services
North America Virtual Queue Management System Market -By Platform
- Web-Based
- Kiosk Based
- Mobile Based
North America Virtual Queue Management System Market -By Organization Size
- Small and Medium Enterprises
- Large Enterprises
North America Virtual Queue Management System Market -By End-User
- Retail
- Hospitals and Clinic
- Airports
- Museums and Libraries
- Others
North America Virtual Queue Management System Market -By Country
- US
- Canada
- Mexico
North America Virtual Queue Management System Market -Company Profiles
- accesso Technology Group, plc
- Advantech Co. Ltd.
- AKIS Technologies
- eGlobe IT Solutions
- Hague Australia
- Lavi Industries
- Ombori
- Qmatic
- Queue-it
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 North America Virtual Queue Management System Market – By Component
1.3.2 North America Virtual Queue Management System Market – By Platform
1.3.3 North America Virtual Queue Management System Market – By Organization Size
1.3.4 North America Virtual Queue Management System Market – By End-User
1.3.5 North America Virtual Queue Management System Market- By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. North America Virtual Queue Management System Market Landscape
4.1 Market Overview
4.2 North America PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. North America Virtual Queue Management System Market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Increasing Penetration of Digitalization
5.1.2 Increased Emphasis on Customer Service Across Major Industry Verticals
5.2 Market Restraints
5.2.1 Lack of Adoption in Developing Countries
5.3 Market Opportunities
5.3.1 High Growth Potential in Small- and Medium-Sized Enterprises (SMEs)
5.4 Future Trends
5.4.1 Accentuating Growth of Cloud Platform-Based Solutions Across Enterprises
5.5 Impact Analysis of Drivers and Restraints
6. Virtual Queue Management System Market – North America Analysis
6.1 North America Virtual Queue Management System Market Overview
6.2 Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
7. North America Virtual Queue Management System Market Analysis – By Component
7.1 Overview
7.2 Virtual Queue Management System Market, By Component (2020 and 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8. North America Virtual Queue Management System Market – By Platform
8.1 Overview
8.2 Virtual Queue Management System Market, by Platform (2020 and 2028)
8.3 Web Based
8.3.1 Overview
8.3.2 Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8.4 Kiosk Based
8.4.1 Overview
8.4.2 Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8.5 Mobile Based
8.5.1 Overview
8.5.2 Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
9. North America Virtual Queue Management System Market – By Organization Size
9.1 Overview
9.2 Virtual Queue Management System Market, by Organization Size (2020 and 2028)
9.3 Small and Medium Enterprises
9.3.1 Overview
9.3.2 Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
9.4 Large enterprises
9.4.1 Overview
9.4.2 Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10. North America Virtual Queue Management System Market – By End User
10.1 Overview
10.2 Virtual Queue Management System Market, by End User (2020 and 2028)
10.3 Retail
10.3.1 Overview
10.3.2 Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.4 Hospitals and Clinic
10.4.1 Overview
10.4.2 Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.5 Airports
10.5.1 Overview
10.5.2 Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.6 Museums and Libraries
10.6.1 Overview
10.6.2 Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11. North America Virtual Queue Management System Market – Country Analysis
11.1 Overview
11.1.1 North America: Virtual Queue Management System Market, by Key Country
11.1.1.1 US: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.1.1 US: Virtual Queue Management System Market, by Component
11.1.1.1.2 US: Virtual Queue Management System Market, by Platform
11.1.1.1.3 US: Virtual Queue Management System Market, by Organization Size
11.1.1.1.4 US: Virtual Queue Management System Market, By End-User
11.1.1.2 Canada: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.2.1 Canada: Virtual Queue Management System Market, by Component
11.1.1.2.2 Canada: Virtual Queue Management System Market, by Platform
11.1.1.2.3 Canada: Virtual Queue Management System Market, by Organization Size
11.1.1.2.4 Canada: Virtual Queue Management System Market, By End-User
11.1.1.3 Mexico: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.3.1 Mexico: Virtual Queue Management System Market, by Component
11.1.1.3.2 Mexico: Virtual Queue Management System Market, by Platform
11.1.1.3.3 Mexico: Virtual Queue Management System Market, by Organization Size
11.1.1.3.4 Mexico: Virtual Queue Management System Market, By End-User
12. North America Virtual Queue Management System Market- COVID-19 Impact Analysis
12.1 Overview
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 New Product Development
14. Company Profiles
14.1 accesso Technology Group, plc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Advantech Co. Ltd.
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 AKIS Technologies
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 eGlobe IT Solutions
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Lavi Industries
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Ombori
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Queue-it
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Qmatic
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Hague Australia
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
15. Appendix
15.1 About the Insight Partners
15.2 Word Index
LIST OF TABLES
Table 1. North America Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Table 2. US: Virtual Queue Management System Market, by Component –Revenue and Forecast to 2028 (US$ Million)
Table 3. US: Virtual Queue Management System Market, by Platform –Revenue and Forecast to 2028 (US$ Million)
Table 4. US: Virtual Queue Management System Market, by Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 5. US: Virtual Queue Management System Market, By End-User –Revenue and Forecast to 2028 (US$ Million)
Table 6. Canada: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 7. Canada: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 8. Canada: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 9. Canada: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 10. Mexico: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 11. Mexico: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 12. Mexico: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 13. Mexico: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 14. List of Abbreviation
LIST OF FIGURES
Figure 1. North America Virtual Queue Management System Market Segmentation
Figure 2. North America Virtual Queue Management System Market Segmentation – By Country
Figure 3. North America Virtual Queue Management System Market Overview
Figure 4. Solution Segment held the Largest Share of North America Virtual Queue Management System Market
Figure 5. Web-Based Segment held the Largest Share of North America Virtual Queue Management System Market
Figure 6. Large Enterprises Segment held the Largest Share of North America Virtual Queue Management System Market
Figure 7. Others Segment held the Largest Share of North America Virtual Queue Management System Market
Figure 8. US to Show Great Traction During Forecast Period
Figure 9. North America: PEST Analysis
Figure 10. Expert Opinion
Figure 11. North America Virtual Queue Management System Market: Impact Analysis of Drivers and Restraints
Figure 12. North America Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 13. North America Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)
Figure 14. North America Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 15. North America Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 16. North America Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)
Figure 17. North America Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 18. North America Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 19. North America Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 20. North America Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)
Figure 21. North America Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 22. North America Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 23. North America Virtual Queue Management System Market Revenue Share, by End User (2020 and 2028)
Figure 24. North America Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 25. North America Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 26. North America Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 27. North America Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 28. North America Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 29. North America: Virtual Queue Management System Market, by Key Country-Revenue 2020 (2020 & 2028)
Figure 30. North America: Virtual Queue Management System Market Revenue Share, by Key Country (2020 & 2028)
Figure 31. US: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 32. Canada: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 33. Mexico: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 34. Impact of COVID-19 Pandemic in North American Countries
- accesso Technology Group, plc
- Advantech Co. Ltd.
- AKIS Technologies
- eGlobe IT Solutions
- Hague Australia
- Lavi Industries
- Ombori
- Qmatic
- Queue-it
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