North America Digital Business Support System Market Forecast to 2027 - COVID-19 Impact and Regional Analysis By Component (Solution and Services [Professional {License and Maintenance, Consulting, Implementation, and Training and Education} and Managed])
Market Introduction
The North American region has experienced high adoptions of digital Business Support System (BSS)s (BSS) in the last few decades. North America is one of the most mature telecom markets globally and it has a very high mobile and internet penetration. According to the GSMA report, in 2019, around 290 million of the population had internet connectivity in the North American region. The region is expected to experience slow growth during the forecast period due to the highly deregulated communication service providers (CSPs). However, increase in demand to improve operational efficiency and stiff competition among CSPs are expected to boost the market in this region. Companies in these regions perceive value-added services as a new channel for growing their top-line revenues. Flow of telecommunication companies toward comprehensive digital offering and emergence of advanced and easy-to-use digital BSS solutions are the major factor driving the growth of the North America digital business support system market.
Moreover, in case of COVID-19, North America is highly affected specially the US. North America is an important market for the growth of Digital Business Support System (BSS) products owing to the presence of developed countries such as the US and Canada in this region. The high number of COVID cases have resulted in a negative impact on country’s and region’s economy and there has been a decline business activities and growth of various industries operating in the region. The COVID-19 pandemic has been a major for all the industries present in the region, but has impacted positively to the telecom sector. The ongoing shift of organization to remote work or work from home is the major driver for the growth of networking infrastructure and connectivity. The demand of digital BSS for offering enhanced end-user experience in the field of communication and networking is anticipated to boost in the region. Nevertheless, the factory and business shutdowns across the US, Canada, and Mexico negatively impacted the of digital Business Support System (BSS) somewhat but majorly it witnessed a growth. North America is home to a large number of technology companies. Thus, the coronavirus outbreak's impact is anticipated to be quite severe across the region in the year 2020 and likely in 2021. However, the impact of COVID-19 is short-term; it is likely to decrease in the coming years.
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Market Overview and Dynamics
The North America digital business support system market is expected to grow from US$ 1,348.41 million in 2019 to US$ 3,047.33 million by 2027; it is estimated to grow at a CAGR of 11.0 % from 2020 to 2027. Requirement for continuous innovation by digital BSS vendors is expected to upsurge the North America digital business support system market. Vendors operating in the market need to continuously innovate and bring a comprehensive solution. This can be achieved by increasing investments in research and development (R&D) and mergers and acquisitions (M&A). With M&A, vendors can extend their offerings across the value chain and enhance their technological capabilities. Vendors can also develop and expand their digital Business Support System (BSS) suite. To differentiate themselves from their competitors, vendors should consider adding functionality. Vendors must try to anticipate future trends beforehand. For instance, artificial intelligence and advanced analytics can be the potential focal point of vendors operating in the market. Offering an end-to-end suite would increase efficiency and reduce complexity for telcos, and, therefore, create a value proposition for vendors. Digital Business Support System (BSS) market is highly competitive and number of small and mid-size vendors are entering the market. In order to effectively capture larger market share, digital Business Support System (BSS) vendors need to continuously improve and innovate their products offing’s. They have to increase their overall research and development (R&D) budget so that they can bring the most comprehensive, end to end solution in the North America market, thereby driving the North America digital business support system market.
Key Market Segments
In terms of component, the services segment accounted for the largest share of the North America digital business support system market in 2019.
Major Sources and Companies Listed
A few major primary and secondary sources referred to for preparing this report on the North America digital business support system market are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Accenture plc; Alepo; Amdocs Limited; BearingPoint; Capgemini SE; Cerillion plc; Comarch SA; Comviva; CSG Systems International, Inc.; FTS – Formula Telecom Solutions Ltd; Huawei Technologies Co., Ltd.; IBM Corporation; Infosys Ltd.; MIND CTI; NetCracker Technology Corporation; Nokia Corporation; Openet; Optiva Inc.; Oracle Corporation; Qvantel Oy; Sigma Software; Sterlite Tech; Tata Consultancy Services Limited; Telefonaktiebolaget LM Ericsson; ZTE Corporation.
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North America Digital Business Support System Market Segmentation
North America Digital Business Support System Market - By Component
- Solution
- Services
- Professional
- License and Maintenance
- Consulting
- Implementation
- Training and Education
- Managed
- Professional
North America Digital Business Support System Market - By Country
- US
- Canada
- Mexico
North America Digital Business Support System Market - Company Profiles
- Accenture
- Alepo
- Amdocs Limited
- BEARINGPOINT
- Capgemini SE
- Cerillion plc
- Comarch SA
- CSG Systems International, Inc.
- FTS – Formula Telecom Solutions Ltd
- Huawei Technologies Co., Ltd.
- IBM Corporation
- Infosys Ltd.
- MATRIXX SOFTWARE
- MIND CTI
- NetCracker Technology Corporation
- Nokia Corporation
- Optiva Inc.
- Oracle Corporation
- Sigma Software
- STERLITE TECH
- Tata Consultancy Services Limited
- Telefonaktiebolaget LM Ericsson
- ZTE Corporation
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. North America Digital Business Support System (BSS) Market Landscape
4.1 Market Overview
4.2 Porters Five Forces Analysis
4.2.1 Bargaining Power of Buyers
4.2.2 Bargaining Power of Suppliers
4.2.3 Threat to New Entrants
4.2.4 Threat to Substitutes
4.2.5 Competitive Rivalry
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. North America Digital Business Support System (BSS) Market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Flow of Telecommunication Companies Toward Comprehensive Digital Offering
5.1.2 Emergence of Advanced and Easy-to-Use Digital BSS Solutions
5.2 Market Restraints
5.2.1 Scarcity of Awareness and Expertise About Digital BSS Solutions
5.3 Future Trends
5.3.1 Requirement for continuous innovation by digital BSS vendors
5.4 Market Opportunities
5.4.1 Ready to use digital BSS solution
5.5 Impact Analysis of Drivers and Restraints
6. Digital Business Support System (BSS) Market – North America Analysis
6.1 North America Digital Business Support System (BSS) Market Overview
6.2 North America Digital Business Support System (BSS) Market Forecast and Analysis
7. North America Digital Business Support System (BSS) Market Analysis – By Component
7.1 Overview
7.2 North America Digital Business Support System (BSS) Market Breakdown, By Component 2019 & 2027 (%)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Digital Business Support System (BSS) Market Forecast and Analysis
7.4 Services
7.4.1 Overview
7.4.2 Services: Digital Business Support System (BSS) Market Forecast and Analysis
7.4.2.1 Professional Services
7.4.2.1.1 Overview
7.4.2.1.2 Professional Services: Digital Business Support System (BSS) Market Forecast and Analysis
7.4.2.1.2.1 License and Maintenance
7.4.2.1.2.1.1 Overview
7.4.2.1.2.1.2 License and Maintenance: Digital Business Support System (BSS) Market Forecast and Analysis
7.4.2.1.2.2 Consulting
7.4.2.1.2.2.1 Overview
7.4.2.1.2.2.2 Consulting: Digital Business Support System (BSS) Market Forecast and Analysis
7.4.2.1.2.3 Implementation
7.4.2.1.2.3.1 Overview
7.4.2.1.2.3.2 Implementation: Digital Business Support System (BSS) Market Forecast and Analysis
7.4.2.1.2.4 Training & Education Service
7.4.2.1.2.4.1 Overview
7.4.2.1.2.4.2 Training & Education Service: Digital Business Support System (BSS) Market Forecast and Analysis
7.4.2.2 Managed Services
7.4.2.2.1 Overview
7.4.2.2.2 Managed Services: Digital Business Support System (BSS) Market Forecast and Analysis
8. North America Digital Business Support System (BSS) Market – Country Analysis
8.1 Overview
8.1.1 North America: Digital Business Support System (BSS) Market, by Key Country
8.1.1.1 US: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)
8.1.1.1.1 US: Digital Business Support System (BSS) Market, By Component
8.1.1.1.1.1 US: Digital Business Support System (BSS) Market, By Services
8.1.1.1.1.1.1 US: Digital Business Support System (BSS) Market, By Professional Services
8.1.1.2 Canada: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)
8.1.1.2.1 Canada: Digital Business Support System (BSS) Market, By Component
8.1.1.2.1.1 Canada: Digital Business Support System (BSS) Market, By Services
8.1.1.2.1.1.1 Canada: Digital Business Support System (BSS) Market, By Professional Services
8.1.1.3 Mexico: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)
8.1.1.3.1 Mexico: Digital Business Support System (BSS) Market, By Component
8.1.1.3.1.1 Mexico: Digital Business Support System (BSS) Market, By Services
8.1.1.3.1.1.1 Mexico: Digital Business Support System (BSS) Market, By Professional Services
9. North America Digital Business Support System (BSS) Market- COVID-19 Impact Analysis
9.1 North America
10. Industry Landscape
10.1 Overview
10.2 Market Initiative
10.3 New Product Development
10.4 Merger and Acquisition
11. Company Profiles
11.1 Amdocs Limited
11.1.1 Key Facts
11.1.2 Business Description
11.1.3 Products and Services
11.1.4 Financial Overview
11.1.5 SWOT Analysis
11.1.6 Key Developments
11.2 Huawei Technologies Co., Ltd.
11.2.1 Key Facts
11.2.2 Business Description
11.2.3 Products and Services
11.2.4 Financial Overview
11.2.5 SWOT Analysis
11.2.6 Key Developments
11.3 Telefonaktiebolaget LM Ericsson
11.3.1 Key Facts
11.3.2 Business Description
11.3.3 Products and Services
11.3.4 Financial Overview
11.3.5 SWOT Analysis
11.3.6 Key Developments
11.4 NetCracker Technology Corporation
11.4.1 Key Facts
11.4.2 Business Description
11.4.3 Products and Services
11.4.4 Financial Overview
11.4.5 SWOT Analysis
11.4.6 Key Developments
11.5 CSG Systems International, Inc.
11.5.1 Key Facts
11.5.2 Business Description
11.5.3 Products and Services
11.5.4 Financial Overview
11.5.5 SWOT Analysis
11.5.6 Key Developments
11.6 Optiva Inc.
11.6.1 Key Facts
11.6.2 Business Description
11.6.3 Products and Services
11.6.4 Financial Overview
11.6.5 SWOT Analysis
11.6.6 Key Developments
11.7 Nokia Corporation
11.7.1 Key Facts
11.7.2 Business Description
11.7.3 Products and Services
11.7.4 Financial Overview
11.7.5 SWOT Analysis
11.7.6 Key Developments
11.8 Capgemini SE
11.8.1 Key Facts
11.8.2 Business Description
11.8.3 Products and Services
11.8.4 Financial Overview
11.8.5 SWOT Analysis
11.8.6 Key Developments
11.9 ZTE Corporation
11.9.1 Key Facts
11.9.2 Business Description
11.9.3
11.9.4 Products and Services
11.9.5 Financial Overview
11.9.6 SWOT Analysis
11.9.7 Key Developments
11.10 Alepo
11.10.1 Key Facts
11.10.2 Business Description
11.10.3 Products and Services
11.10.4 Financial Overview
11.10.5 SWOT Analysis
11.10.6 Key Developments
11.11 Sigma Software
11.11.1 Key Facts
11.11.2 Business Description
11.11.3 Products and Services
11.11.4 Financial Overview
11.11.5 SWOT Analysis
11.11.6 Key Developments
11.12 Cerillion plc
11.12.1 Key Facts
11.12.2 Business Description
11.12.3 Products and Services
11.12.4 Financial Overview
11.12.5 SWOT Analysis
11.12.6 Key Developments
11.13 STERLITE TECH
11.13.1 Key Facts
11.13.2 Business Description
11.13.3 Products and Services
11.13.4 Financial Overview
11.13.5 SWOT Analysis
11.13.6 Key Developments
11.14 Comarch SA
11.14.1 Key Facts
11.14.2 Business Description
11.14.3 Products and Services
11.14.4 Financial Overview
11.14.5 SWOT Analysis
11.14.6 Key Developments
11.15 Accenture
11.15.1 Key Facts
11.15.2 Business Description
11.15.3 Products and Services
11.15.4 Financial Overview
11.15.5 SWOT Analysis
11.15.6 Key Developments
11.16 Infosys Ltd.
11.16.1 Key Facts
11.16.2 Business Description
11.16.3 Products and Services
11.16.4 Financial Overview
11.16.5 SWOT Analysis
11.16.6 Key Developments
11.17 Oracle Corporation
11.17.1 Key Facts
11.17.2 Business Description
11.17.3 Products and Services
11.17.4 Financial Overview
11.17.5 SWOT Analysis
11.17.6 Key Developments
11.18 BEARINGPOINT
11.18.1 Key Facts
11.18.2 Business Description
11.18.3 Products and Services
11.18.4 Financial Overview
11.18.5 SWOT Analysis
11.18.6 Key Developments
11.19 Tata Consultancy Services Limited
11.19.1 Key Facts
11.19.2 Business Description
11.19.3 Products and Services
11.19.4 Financial Overview
11.19.5 SWOT Analysis
11.19.6 Key Developments
11.20 FTS – Formula Telecom Solutions Ltd
11.20.1 Key Facts
11.20.2 Business Description
11.20.3 Products and Services
11.20.4 Financial Overview
11.20.5 SWOT Analysis
11.20.6 Key Developments
11.21 MATRIXX SOFTWARE
11.21.1 Key Facts
11.21.2 Business Description
11.21.3 Products and Services
11.21.4 Financial Overview
11.21.5 SWOT Analysis
11.21.6 Key Developments
11.22 MIND CTI
11.22.1 Key Facts
11.22.2 Business Description
11.22.3 Products and Services
11.22.4 Financial Overview
11.22.5 SWOT Analysis
11.22.6 Key Developments
11.23 IBM Corporation
11.23.1 Key Facts
11.23.2 Business Description
11.23.3 Products and Services
11.23.4 Financial Overview
11.23.5 SWOT Analysis
11.23.6 Key Developments
12. Appendix
12.1 About The Insight Partners
12.2 Word Index
LIST OF TABLES
Table 1. North America Digital Business Support System (BSS) market, Revenue and Forecast to 2027 (US$ Mn)
Table 2. US: Digital Business Support System (BSS) Market, By Component –Revenue and Forecast to 2027 (US$ Million)
Table 3. US: Digital Business Support System (BSS) Market, By Services –Revenue and Forecast to 2027 (US$ Million)
Table 4. US: Digital Business Support System (BSS) Market, By Professional Services –Revenue and Forecast to 2027 (US$ Million)
Table 5. Canada: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)
Table 6. Canada: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)
Table 7. Canada: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)
Table 8. Mexico: Digital Business Support System (BSS) Market, By Component – Revenue and Forecast to 2027 (US$ Million)
Table 9. Mexico: Digital Business Support System (BSS) Market, By Services – Revenue and Forecast to 2027 (US$ Million)
Table 10. Mexico: Digital Business Support System (BSS) Market, By Professional Services – Revenue and Forecast to 2027 (US$ Million)
Table 11. List of Abbreviation
LIST OF FIGURES
Figure 1. North America Digital Business Support System (BSS) Market Segmentation
Figure 2. North America Digital Business Support System (BSS) Market Segmentation – By Country
Figure 3. North America Digital Business Support System (BSS) Market Overview
Figure 4. Services Segment is Expected to Dominate the Market by Component
Figure 5. Managed services Segment held Largest Market Share in 2019
Figure 6. License and Maintenance held Largest Market Share in 2019
Figure 7. US held Largest Market Share in 2019
Figure 8. Porter’s Five Forces Analysis
Figure 9. Expert Opinion
Figure 10. North America Digital Business Support System (BSS) Market: Impact Analysis of Drivers and Restraints
Figure 11. North America Digital Business Support System (BSS) Market Forecast and Analysis, (US$ Mn)
Figure 12. North America Digital Business Support System (BSS) Market Breakdown, by Component, 2019 & 2027 (%)
Figure 13. North America Solution: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 14. North America Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 15. North America Professional Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 16. North America License and Maintenance: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 17. North America Consulting: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 18. North America Implementation: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 19. North America Training & Education Service: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 20. North America Managed Services: Digital Business Support System (BSS) Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 21. North America: Digital Business Support System (BSS) Market Revenue Share, by Key Country (2019 and 2027)
Figure 22. US: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)
Figure 23. Canada: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)
Figure 24. Mexico: Digital Business Support System (BSS) Market – Revenue and Forecast to 2027 (US$ Million)
Figure 25. Impact of COVID-19 Pandemic in North American Country Markets
- Accenture
- Alepo
- Amdocs Limited
- bearingPoint
- Capgemini SE
- Cerillion plc
- Comarch SA
- CSG Systems International, Inc.
- FTS – Formula Telecom Solutions Ltd
- Huawei Technologies Co., Ltd.
- IBM Corporation
- Infosys Ltd.
- MATRIXX SOFTWARE
- MIND CTI
- NetCracker Technology Corporation
- Nokia Corporation
- Optiva Inc.
- Oracle Corporation
- Sigma Software
- Sterlite Tech
- Tata Consultancy Services Limited
- Telefonaktiebolaget LM Ericsson
- ZTE Corporation
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- Highlights key business priorities in order to assist companies to realign their business strategies
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- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
- Scrutinize in-depth North America market trends and outlook coupled with the factors driving the digital business support system market, as well as those hindering it
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution