Middle East and Africa Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small and Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals and Clinic, Airports, Museums and Libraries, and Others)
Market Introduction
The virtual queue management system market in the Middle East and Africa is sub segmented into South Africa, Saudi Arabia, the UAE, and the Rest of MEA. In the MEA, virtual queue management systems are being adopted in the healthcare, hospitability, and retail sectors, which are growing at a substantial rate. The adoption of digital solutions is continuously increasing in the MEA due to the availability of 4G infrastructure. The UAE and Saudi Arabia are major countries that are inclined toward digitalization. Telecommunications companies and government bodies in developing economies in the region are continuously making significant investments for the further betterment of the internet infrastructure, which is leading to the greater adoption of digital solutions, including virtual queue management systems. Moreover, the region has started recognizing the advantages of web-based communications. For instance, the National Water Company in Saudi Arabia adopted virtual queue management systems for avoiding long waiting periods in a crowded branch. Also, Gulf Bank has adopted virtual queue management system to improve the overall customer experience. Further, the COVID-19 outbreak is propelling the adoption of virtual queue management system in the MEA, as these systems play vital role in ensuring adherence to social distancing norms. For instance, The National Water Company in Saudi Arabia adopted virtual queue management system for avoiding long waiting periods in a crowded branch. Also, Gulf Bank has adopted virtual queue management system to improve the overall customer experience. With containment measures in MEA countries, the companies irrespective of industries are adopting customer experience management and analytical tools, such as virtual queue management system. Accent in growth of cloud platform-based solutions across enterprises is the major factor driving the growth of the MEA virtual queue management system market.
Among the countries in the Middle East & Africa, Iran has reported the highest number of COVID-19 cases. Moreover, Turkey, Saudi Arabia, the UAE, Egypt, Morocco, and Kuwait are among the other countries in the region that faced notable disruptive effect of the COVID-19 pandemic. The lockdown measures were imposed only in a few countries that witnessed rapid spread of the infection. However, the pandemic observed a positive impact in MEA’s virtual queue management system market. For instance, The National Water Company (NWC) in Saudi Arabia implemented SEDCO's digital branch transformation solutions, including virtual queuing, queue management system, digital signage, and customer feedback system, in 34 of its branches across the kingdom, in a landmark move to ensure social distancing and better serve customers during and after the COVID-19 pandemic. Also, Gulf Bank upgraded its queue management system with SEDCO virtual queuing solutions as part of its digital transformation goal to offer a better and safer client experience during the COVID-19 epidemic.
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Market Overview and Dynamics
The virtual queue management system market in MEA is expected to grow from US$ 26.57 million in 2021 to US$ 38.30 million by 2028; it is estimated to grow at a CAGR of 5.4% from 2021 to 2028. With increasing competition across various industries, organizations are emphasizing massively on customer retention to stay competitive in the marketplace. Lately, customer service has gained significant importance and investment in various advanced technologies, including virtual queue management solutions, to streamline the customer service processes to enhance the overall customer experience. The virtual queue management solutions are powered by features such as online appointment booking, virtual queuing via smartphone, customer feedback surveys, and real-time monitoring. Using such solutions, the customers are placed in virtual waiting queue to place their service order/request using digital devices such as smartphones or personal computer while eliminating the need of waiting in physical queues. By using virtual queue management solutions, organizations can reduce waiting periods, streamline communication, and improve staff efficiency and service quality, and better customer flow management, which subsequently lead to improved customer satisfaction. Samsung, Nike, NHS, Tesco, NatWest, Walmart, Tickets.com, and Five Guys are among the well-known organizations that have significantly invested in virtual queue management solutions. Thus, the increasing importance of customer service in modern day marketplace is driving the growth of the virtual queue management system market.
Key Market Segments
The MEA virtual queue management system market is segmented on the bases of component, platform, organization size, end user, and country. Based on component, the market is segmented into solutions and services. The solution segment dominated the market in 2020 and is services expected to be the fastest growing during the forecast period. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. The web based segment dominated the market in 2020 and is mobile based segment expected to be the fastest growing during the forecast period. Based on organization size, the market is segmented into small and medium enterprises, and large enterprises. The large enterprises segment dominated the market in 2020 and small and medium enterprises segment is expected to be the fastest growing during the forecast period. Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. The others segment dominated the market in 2020 and retail segment is expected to be the fastest growing during the forecast period.
Major Sources and Companies Listed
A few major primary and secondary sources referred to for preparing this report on the virtual queue management system market in MEA are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Advantech Co. Ltd.; AKIS Technologies; eGlobe IT Solutions; Hague Australia; Ombori; Qmatic; Queue-it; and SEDCO are among others.
Reasons to buy report
- To understand the MEA virtual queue management system market landscape and identify market segments that are most likely to guarantee a strong return
- Stay ahead of the race by comprehending the ever-changing competitive landscape for MEA virtual queue management system market
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- Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form MEA virtual queue management system market
- Obtain market revenue forecast for market by various segments from 2021-2028 in MEA region.
MEA Virtual Queue Management System Market Segmentation
MEA Virtual Queue Management System Market -By Component
- Solution
- Services
MEA Virtual Queue Management System Market -By Platform
- Web-Based
- Kiosk Based
- Mobile Based
MEA Virtual Queue Management System Market -By Organization Size
- Small and Medium Enterprises
- Large Enterprises
MEA Virtual Queue Management System Market -By End-User
- Retail
- Hospitals and Clinic
- Airports
- Museums and Libraries
- Others
MEA Virtual Queue Management System Market -By Country
- South Africa
- Saudi Arabia
- UAE
- Rest of MEA
MEA Virtual Queue Management System Market -Company Profiles
- Advantech Co. Ltd.
- AKIS Technologies
- eGlobe IT Solutions
- Hague Australia
- Ombori
- Qmatic
- Queue-it
- SEDCO
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 MEA Virtual Queue Management System Market – By Component
1.3.2 MEA Virtual Queue Management System Market – By Platform
1.3.3 MEA Virtual Queue Management System Market – By Organization Size
1.3.4 MEA Virtual Queue Management System Market – By End-User
1.3.5 MEA Virtual Queue Management System Market- By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. MEA Virtual Queue Management System Market Landscape
4.1 Market Overview
4.2 MEA PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. MEA Virtual Queue Management System Market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing Penetration of Digitalization
5.1.2 Raised Emphasis on Customer Service Across Major Industry Verticals
5.2 Market Restraints
5.2.1 Deficit of Adoption in Developing Countries
5.3 Market Opportunities
5.3.1 High Growth Potential in Small- and Medium-Sized Enterprises (SMEs)
5.4 Future Trends
5.4.1 Accent in Growth of Cloud Platform-Based Solutions Across Enterprises
5.5 Impact Analysis of Drivers and Restraints
6. Virtual Queue Management System Market – MEA Analysis
6.1 MEA Virtual Queue Management System Market Overview
6.2 Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
7. MEA Virtual Queue Management System Market Analysis – By Component
7.1 Overview
7.2 Virtual Queue Management System Market, By Component (2020 and 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8. MEA Virtual Queue Management System Market – By Platform
8.1 Overview
8.2 Virtual Queue Management System Market, by Platform (2020 and 2028)
8.3 Web Based
8.3.1 Overview
8.3.2 Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8.4 Kiosk Based
8.4.1 Overview
8.4.2 Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8.5 Mobile Based
8.5.1 Overview
8.5.2 Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
9. MEA Virtual Queue Management System Market – By Organization Size
9.1 Overview
9.2 Virtual Queue Management System Market, by Organization Size (2020 and 2028)
9.3 Small and Medium Enterprises
9.3.1 Overview
9.3.2 Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
9.4 Large enterprises
9.4.1 Overview
9.4.2 Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10. MEA Virtual Queue Management System Market – By End User
10.1 Overview
10.2 Virtual Queue Management System Market, by End User (2020 and 2028)
10.3 Retail
10.3.1 Overview
10.3.2 Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.4 Hospitals and Clinic
10.4.1 Overview
10.4.2 Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.5 Airports
10.5.1 Overview
10.5.2 Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.6 Museums and Libraries
10.6.1 Overview
10.6.2 Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11. MEA Virtual Queue Management System Market – Country Analysis
11.1 Overview
11.1.1 MEA: Virtual Queue Management System Market, by Key Country
11.1.1.1 South Africa: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.1.1 South Africa: Virtual Queue Management System Market, by Component
11.1.1.1.2 South Africa: Virtual Queue Management System Market, by Platform
11.1.1.1.3 South Africa: Virtual Queue Management System Market, by Organization Size
11.1.1.1.4 South Africa: Virtual Queue Management System Market, By End-User
11.1.1.2 Saudi Arabia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.2.1 Saudi Arabia: Virtual Queue Management System Market, by Component
11.1.1.2.2 Saudi Arabia: Virtual Queue Management System Market, by Platform
11.1.1.2.3 Saudi Arabia: Virtual Queue Management System Market, by Organization Size
11.1.1.2.4 Saudi Arabia: Virtual Queue Management System Market, By End-User
11.1.1.3 UAE: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.3.1 UAE: Virtual Queue Management System Market, by Component
11.1.1.3.2 UAE: Virtual Queue Management System Market, by Platform
11.1.1.3.3 UAE: Virtual Queue Management System Market, by Organization Size
11.1.1.3.4 UAE: Virtual Queue Management System Market, By End-User
11.1.1.4 Rest of MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.4.1 Rest of MEA: Virtual Queue Management System Market, by Component
11.1.1.4.2 Rest of MEA: Virtual Queue Management System Market, by Platform
11.1.1.4.3 Rest of MEA: Virtual Queue Management System Market, by Organization Size
11.1.1.4.4 Rest of MEA: Virtual Queue Management System Market, By End-User
12. MEA Virtual Queue Management System Market- COVID-19 Impact Analysis
12.1 Overview
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 New Product Development
14. Company Profiles
14.1 Advantech Co. Ltd.
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 AKIS Technologies
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 eGlobe IT Solutions
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Ombori
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Queue-it
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Qmatic
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 SEDCO
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Hague Australia
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
15. Appendix
15.1 About the Insight Partners
15.2 Word Index
LIST OF TABLES
Table 1. MEA Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Table 2. South Africa: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 3. South Africa: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 4. South Africa: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 5. South Africa: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 6. Saudi Arabia: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 7. Saudi Arabia: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 8. Saudi Arabia: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 9. Saudi Arabia: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 10. UAE: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 11. UAE: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 12. UAE: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 13. UAE: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 14. Rest of MEA: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 15. Rest of MEA: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 16. Rest of MEA: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 17. Rest of MEA: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 18. List of Abbreviation
LIST OF FIGURES
Figure 1. MEA Virtual Queue Management System Market Segmentation
Figure 2. MEA Virtual Queue Management System Market Segmentation – By Country
Figure 3. MEA Virtual Queue Management System Market Overview
Figure 4. Solution Segment held the Largest Share of MEA Virtual Queue Management System Market
Figure 5. Web-Based Segment held the Largest Share of MEA Virtual Queue Management System Market
Figure 6. Large Enterprises Segment held the Largest Share of MEA Virtual Queue Management System Market
Figure 7. Others Segment held the Largest Share of MEA Virtual Queue Management System Market
Figure 8. UAE to Show Great Traction During Forecast Period
Figure 9. MEA: PEST Analysis
Figure 10. Expert Opinion
Figure 11. MEA Virtual Queue Management System Market: Impact Analysis of Drivers and Restraints
Figure 12. MEA Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 13. MEA Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)
Figure 14. MEA Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 15. MEA Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 16. MEA Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)
Figure 17. MEA Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 18. MEA Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 19. MEA Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 20. MEA Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)
Figure 21. MEA Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 22. MEA Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 23. MEA Virtual Queue Management System Market Revenue Share, by End User (2020 and 2028)
Figure 24. MEA Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 25. MEA Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 26. MEA Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 27. MEA Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 28. MEA Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 29. MEA: Virtual Queue Management System Market, by Key Country-2020 (US$ Million)
Figure 30. MEA: Virtual Queue Management System Market Revenue Share, by Key Country (2020 & 2028)
Figure 31. South Africa: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 32. Saudi Arabia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 33. UAE: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 34. Rest of MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 35. Impact of COVID-19 Pandemic in Middle East & Africa Country Markets
- Advantech Co. Ltd.
- AKIS Technologies
- eGlobe IT Solutions
- Hague Australia
- Ombori
- Qmatic
- Queue-it
- SEDCO
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the MEA Virtual Queue Management System market.
- Highlights key business priorities in order to assist companies to realign their business strategies
- The key findings and recommendations highlight crucial progressive industry trends in the MEA Virtual Queue Management System market, thereby allowing players across the value chain to develop effective long-term strategies
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
- Scrutinize in-depth MEA market trends and outlook coupled with the factors driving the Virtual Queue Management System market, as well as those hindering it
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution