Middle East and Africa Customer Communication Management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Deployment (Cloud-based and On-Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT & Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)
The MEA customer communication management market is expected to grow from US$ 63.41 million in 2022 to US$ 101.84 million by 2028; it is estimated to grow at a CAGR of 8.2% from 2022 to 2028.
Natural Language Processing (NLP) is a type of machine learning (ML). It understands the words, sentences, and context of customer support queries. As a subset of artificial intelligence (AI), NLP interprets and analyzes customer’s verbal statements. Furthermore, AI-powered customer communications management platform can intelligently handle the complexity of structured, personalized, compliant omnichannel customer communications more effectively and efficiently. Further, ML is an effective way to achieve AI. ML-based tools help enterprises process customer data efficiently and generate highly personalized offers to fulfill the demands of customers. A tool that integrates NLP into a CCM solution provides a remarkable customer experience. Further, applying intelligence to content and optimization helps enterprises make better, more interactive, and faster content. It helps discover areas where content consolidation or improvement can be performed, including spotting similarities, duplicates or inconsistencies, and outliers. It also provides recommendations to improve the content by making suggestions on style and highlighting areas that are inconsistent or associated with a negative sentiment. The NLP-driven CCM solutions provide better planning and coordination; increase operational efficiency; ensure seamless interaction via omnichannel; and offer a larger, deeper, and more precise customer insight to produce better and more relevant content. This will result in increased customer retention and revenue. Thus, the ongoing deployment of NLP in several organizations is expected to offer a potential growth opportunity for the customer communications management market over the forecast period.
With new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the MEA customer communication management market at a notable CAGR during the forecast period.
MEA Customer Communication Management Market Revenue and Forecast to 2028 (US$ Million)
MEA Customer Communication Management Market Segmentation
The MEA customer communication management market is segmented into component, deployment, enterprise size, industry, and country. Based on component, the MEA customer communication management market is divided into solution and services. The solution dominated the MEA customer communication management market in 2021. Based on deployment, the MEA customer communication management market is categorized into cloud-based and on premise. The cloud-based segment dominated the MEA customer communication management market in 2021. Based on enterprise size, the MEA customer communication management market is categorized into small & medium-size enterprises and large enterprises. The large enterprises segment dominated the MEA customer communication management market in 2021. Based on industry, the MEA customer communication management market is categorized into BFSI, IT and telecom, manufacturing, retail, energy & utilities, government, and others. The IT and telecom segment dominated the MEA customer communication management market in 2021. Based on country, the MEA customer communication management market is segmented into Saudi Arabia, the UAE, South Africa, and the Rest of MEA. The Saudi Arabia segment dominated the market in 2021.
Smart Communications, Adobe, Crawford Technologies, Newgen Software Technologies Ltd; Open Text Corporation; MESSAGEPOINT INC.; Oracle Corporation; Doxim; and Capgemini by Altair are among the leading companies operating in the MEA customer communication management market.
TABLE OF CONTENTS
1. Introduction
1.1 Scope of the Study
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 MEA Customer Communications Management Market By Component
1.3.2 MEA Customer Communications Management Market By Deployment
1.3.3 MEA Customer Communications Management Market By Enterprise Size
1.3.4 MEA Customer Communications Management Market By Industry
1.3.5 MEA Customer Communications Management Market By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. MEA Customer Communications Management Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 MEA
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. MEA Customer Communications Management Market - Key Market Dynamics
5.1 Market Drivers
5.1.1 Customer Communications Management (CCM) Solutions Support Customer Engagement Through Omnichannel
5.1.2 Expanding Usage of Analytics and Mobility for Customer Communications Management (CCM)
5.2 Market Restraints
5.2.1 Data Synchronizations and Entanglements
5.3 Market Opportunities
5.3.1 Alliance of CCM Software with Cloud-Based Applications
5.4 Future Trends
5.4.1 Innovation in Natural Language Processing for Better Customer Experience
5.5 Impact Analysis of Drivers and Restraints
6. Customer Communications Management Market MEA Market Analysis
6.1 MEA Customer Communications Management Market Forecast and Analysis
7. MEA Customer Communications Management Market By Component
7.1 Overview
7.2 MEA Customer communications management Market, By Component (2021 And 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8. MEA Customer communications management Market Analysis By Deployment
8.1 Overview
8.2 MEA Customer Communications Management Market, By Deployment (2021 And 2028)
8.3 Cloud
8.3.1 Overview
8.3.2 Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8.4 On Premises
8.4.1 Overview
8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9. MEA Customer Communications Management Market Analysis By Enterprise Size
9.1 Overview
9.2 MEA Customer Communications Management Market, By Enterprise Size (2021 and 2028)
9.3 Small & Medium Enterprises
9.3.1 Overview
9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10. MEA Customer Communications Management Market Analysis By Industry
10.1 Overview
10.2 MEA Customer Communications Management Market, By Industry (2021 And 2028)
10.3 BFSI
10.3.1 Overview
10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.4 IT and Telecom
10.4.1 Overview
10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.5 Manufacturing
10.5.1 Overview
10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.6 Retail
10.6.1 Overview
10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.7 Energy and Utilities
10.7.1 Overview
10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.8 Government
10.8.1 Overview
10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.9 Others
10.9.1 Overview
10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
11. MEA Customer Communications Management Market By Country Analysis
11.1 MEA: Customer Communications Management Market
11.1.1 Overview
11.1.2 MEA Customer Communications Management Market Breakdown, By Country
11.1.2.1 Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.1.1 Saudi Arabia Customer Communications Management Market Breakdown, By Component
11.1.2.1.2 Saudi Arabia Customer Communications Management Market Breakdown, By Deployment
11.1.2.1.3 Saudi Arabia Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.1.4 Saudi Arabia Customer Communications Management Market Breakdown, By Industry
11.1.2.2 UAE Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.2.1 UAE Customer Communications Management Market Breakdown, By Component
11.1.2.2.2 UAE Customer Communications Management Market Breakdown, By Deployment
11.1.2.2.3 UAE Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.2.4 UAE Customer Communications Management Market Breakdown, By Industry
11.1.2.3 South Africa Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.3.1 South Africa Customer Communications Management Market Breakdown, By Component
11.1.2.3.2 South Africa Customer Communications Management Market Breakdown, By Deployment
11.1.2.3.3 South Africa Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.3.4 South Africa Customer Communications Management Market Breakdown, By Industry
11.1.2.4 Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.4.1 Rest of MEA Customer Communications Management Market Breakdown, By Component
11.1.2.4.2 Rest of MEA Customer Communications Management Market Breakdown, By Deployment
11.1.2.4.3 Rest of MEA Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.4.4 Rest of MEA Customer Communications Management Market Breakdown, By Industry
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 New Product Development
12.4 Merger and Acquisition
13. Company Profiles
13.1 Smart Communications
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Adobe
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Crawford Technologies
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Newgen Software Technologies Ltd.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Open Text Corporation
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 MESSAGEPOINT INC.
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Oracle Corporation
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 Doxim
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 Capgemini
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Glossary
LIST OF TABLES
Table 1. MEA Customer Communications Management Market, Revenue and Forecast, 20192028 (US$ Mn)
Table 2. MEA Customer Communications Management Market, Revenue and Forecast to 2028 By Country (US$ million)
Table 3. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 4. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 5. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 6. Saudi Arabia Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 7. UAE Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 8. UAE Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 9. UAE Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 10. UAE Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 11. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 12. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 13. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 14. South Africa Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 15. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 16. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 17. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 18. Rest of MEA Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 19. Glossary of Terms, Customer Communications Management Market
LIST OF FIGURES
Figure 1. MEA Customer Communications Management Market Segmentation
Figure 2. MEA Customer Communications Management Market Segmentation By Country
Figure 3. MEA Customer Communications Management Market Overview
Figure 4. MEA Customer Communications Management Market, By Component
Figure 5. MEA Customer Communications Management Market, By Deployment
Figure 6. MEA Customer Communications Management Market, By Enterprise Size
Figure 7. MEA Customer Communications Management Market, By Industry
Figure 8. MEA Customer Communications Management Market, By Country
Figure 9. MEA: PEST Analysis
Figure 10. MEA Customer Communications Management Market Ecosystem Analysis
Figure 11. MEA Expert Opinion
Figure 12. MEA Customer Communications Management Market Impact Analysis of Drivers and Restraints
Figure 13. MEA Customer Communications Management Market, Forecast and Analysis (US$ Mn)
Figure 14. MEA Customer Communications Management Market, By Component (2021 and 2028)
Figure 15. MEA Solution: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. MEA Services: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. MEA Customer Communications Management Market, By Deployment (2021 and 2028)
Figure 18. MEA Cloud: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. MEA On Premises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. MEA Customer Communications Management Market, By Enterprise Size (2021 and 2028)
Figure 21. MEA Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. MEA Large Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. MEA Customer Communications Management Market, By Industry (2021 and 2028)
Figure 24. MEA BFSI: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. MEA IT and Telecom: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 26. MEA Manufacturing: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. MEA Retail: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. MEA Energy and Utilities: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. MEA Government: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. MEA Others: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. MEA Customer Communications Management Market, by Country Revenue (2021) (US$ Million)
Figure 32. MEA Customer Communications Management Market Breakdown, By Country, 2021 & 2028 (%)
Figure 33. Saudi Arabia Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
Figure 34. UAE Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
Figure 35. South Africa Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
Figure 36. Rest of MEA Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
1. Smart Communications
2. Adobe
3. Crawford Technologies
4. Newgen Software Technologies Ltd
5. Open Text Corporation
6. MESSAGEPOINT INC.
7. Oracle Corporation
8. Doxim
9. Capgemini
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the MEA customer communications management market.
- Highlights key business priorities in order to assist companies to realign their business strategies
- The key findings and recommendations highlight crucial progressive industry trends in the MEA customer communications management market, thereby allowing players across the value chain to develop effective long-term strategies
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
- Scrutinize in-depth MEA market trends and outlook coupled with the factors driving the MEA customer communications management market, as well as those hindering it
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution