Europe Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small and Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals and Clinic, Airports, Museums and Libraries, and Others)
Market Introduction
Germany, Italy, Russia, France, the UK, and Italy are among major countries in Europe. Western European countries are known for high standard of living and high-income levels of people, thus resulting in high purchasing power of masses. It also has greater GDP per capita than the other parts in the region, which supports the positive outlook for the adoption of new technologies and products. Enterprises from various sectors such as retail, telecommunications, hospitality, FMCG, and media emphasize on investing in consumer experience management tools such as virtual queue management systems. For instance, Guarnieri Clinic, a multispecialty healthcare center in Italy, has deployed a virtual queue management solution in the form of a 17-inch touch-screen kiosk, installed at an entrance of the clinic, to streamline processes for consumers. The patients were continuously informed about waiting times, and the system also engages patients with various content and messages that might be of their interest. Asda Stores Ltd., one of the leading retailers’ chains in Europe, deployed a virtual queue management system across its 600+ stores in the UK during the pandemic, as one of the measures taken to ensure adherence to social distancing norms. 65% of the of customers rated the queuing service a 5 out of 5, and 67% of the customers voted the queuing service's effectiveness at enforcing social distancing a 5 out of 5. Further, 19% of customers joined the queue via QR code, while 81% joined via SMS. Similarly, Andermatt Swiss Alps ski resort was able to retain 66% of season revenue during the peak season in 2020, and its virtual queue management solutions played a major role in this performance. Several end-to-end technology providers and startups are increasingly investing in customer experience and analytics tools to enhance their offerings. Increasing emphasis on customer service across major industry verticals is the major factor driving the growth of the Europe virtual queue management system market.
The European region witnessed a varying impact of the COVID-19 pandemic across its economically diverse countries. For instance, countries such as Germany, the UK, the Netherlands, and France imposed stringent government restrictions and closed their borders to curb the virus spread. Additionally, countries such as Italy, Russia, and Spain witnessed a significant surge in cases, which led them to shut down business and manufacturing operations for a few months. However, numerous European countries witnessed swift recover from quarter 4 of 2020. Irrespective of the surge in number of COVID-19 cases and shutting down of business operations for months, manufacturers had to continue the production of essential products, resume it earlier than other businesses. However, since the travel activities were closed and theme parks, public places such as offices and corporate buildings were shutdown, the virtual queue management system market was heavily impacted. However, the pandemic brought a lot of positives for virtual queue management system market as many government offices, banks, healthcare, and other public places started using this technology in order to implement social distancing laws and improve public safety. For instance, in 36 branches in Bosnia and Herzegovina, Raiffeisen Bank has officially deployed SEDCO's full client visit management technology. Raiffeisen is taking this step to become a smart branch, with the ability to monitor the performance of all branches from the head office. In addition, British Airways and Qmatic have formed a new partnership. Also, companies operating in the region such as Akis Technologies are implementing new marketing strategies to offer their queue management solutions across Europe.
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Market Overview and Dynamics
The virtual queue management system market in Europe is expected to grow from US$ 75.29 million in 2021 to US$ 123.34 million by 2028; it is estimated to grow at a CAGR of 7.3% from 2021 to 2028. The rising adoption of cloud technology is transforming the work pattern across diverse industry verticals by augmenting security, IT, and DevOps. Owing to the potential benefits, such as easy scalability and operational flexibility at reduced costs and low operational risks, the adoption of cloud-based solutions among enterprises has increased drastically over the past few years. The integration of advanced features in cloud solutions and constant development in the cloud architecture and algorithms are fueling the adoption of these solutions in diverse industry verticals such as retail, healthcare, BFSI, and consumer electronics. Real-time feedbacks from customers, improved communication with customers, regular data backup, high security, comparatively low operations costs, and instant provisioning features are among the other benefits of cloud-based virtual queue management solutions, thereby making these solutions an attractive option for companies, which will further boost its adoption among enterprises in the coming years.
Key Market Segments
The Europe virtual queue management system market is segmented on the bases of component, platform, organization size, end user, and country. Based on component, the market is segmented into solutions and services. The solution segment dominated the market in 2020 and is services expected to be the fastest growing during the forecast period. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. The web based segment dominated the market in 2020 and is mobile based segment expected to be the fastest growing during the forecast period. Based on organization size, the market is segmented into small and medium enterprises, and large enterprises. The large enterprises segment dominated the market in 2020 and small and medium enterprises segment is expected to be the fastest growing during the forecast period. Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. The others segment dominated the market in 2020 and retail segment is expected to be the fastest growing during the forecast period.
Major Sources and Companies Listed
A few major primary and secondary sources referred to for preparing this report on the virtual queue management system market in Europe are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are accesso Technology Group, plc; Advantech Co. Ltd.; AKIS Technologies; Hague Australia; Ombori; Qmatic; and Queue-it are among others.
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Europe Virtual Queue Management System Market Segmentation
Europe Virtual Queue Management System Market -By Component
- Solution
- Services
Europe Virtual Queue Management System Market -By Platform
- Web-Based
- Kiosk Based
- Mobile Based
Europe Virtual Queue Management System Market -By Organization Size
- Small and Medium Enterprises
- Large Enterprises
Europe Virtual Queue Management System Market -By End-User
- Retail
- Hospitals and Clinic
- Airports
- Museums and Libraries
- Others
Europe Virtual Queue Management System Market -By Country
- Germany
- France
- Italy
- Russia
- UK
- Rest of Europe
Europe Virtual Queue Management System Market -Company Profiles
- accesso Technology Group, plc
- Advantech Co. Ltd.
- AKIS Technologies
- Hague Australia
- Ombori
- Qmatic
- Queue-it
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 Europe Virtual Queue Management System Market – By Component
1.3.2 Europe Virtual Queue Management System Market – By Platform
1.3.3 Europe Virtual Queue Management System Market – By Organization Size
1.3.4 Europe Virtual Queue Management System Market – By End-User
1.3.5 Europe Virtual Queue Management System Market- By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Europe Virtual Queue Management System Market Landscape
4.1 Market Overview
4.2 Europe PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. Europe Virtual Queue Management System Market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing Penetration of Digitalization
5.1.2 Increasing Emphasis on Customer Service Across Major Industry Verticals
5.2 Market Restraints
5.2.1 Dearth of Adoption in Developing Countries
5.3 Market Opportunities
5.3.1 High Growth Potential in Small- and Medium-Sized Enterprises (SMEs)
5.4 Future Trends
5.4.1 Surge in Growth of Cloud Platform-Based Solutions Across Enterprises
5.5 Impact Analysis of Drivers and Restraints
6. Virtual Queue Management System Market – Europe Analysis
6.1 Europe Virtual Queue Management System Market Overview
6.2 Europe Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
7. Europe Virtual Queue Management System Market Analysis – By Component
7.1 Overview
7.2 Virtual Queue Management System Market, By Component (2020 and 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8. Europe Virtual Queue Management System Market – By Platform
8.1 Overview
8.2 Virtual Queue Management System Market, by Platform (2020 and 2028)
8.3 Web Based
8.3.1 Overview
8.3.2 Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8.4 Kiosk Based
8.4.1 Overview
8.4.2 Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8.5 Mobile Based
8.5.1 Overview
8.5.2 Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
9. Europe Virtual Queue Management System Market – By Organization Size
9.1 Overview
9.2 Virtual Queue Management System Market, by Organization Size (2020 and 2028)
9.3 Small and Medium Enterprises
9.3.1 Overview
9.3.2 Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
9.4 Large enterprises
9.4.1 Overview
9.4.2 Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10. Europe Virtual Queue Management System Market – By End User
10.1 Overview
10.2 Virtual Queue Management System Market, by End User (2020 and 2028)
10.3 Retail
10.3.1 Overview
10.3.2 Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.4 Hospitals and Clinic
10.4.1 Overview
10.4.2 Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.5 Airports
10.5.1 Overview
10.5.2 Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.6 Museums and Libraries
10.6.1 Overview
10.6.2 Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11. Europe Virtual Queue Management System Market – Country Analysis
11.1 Overview
11.1.1 Europe: Virtual Queue Management System Market, By Country
11.1.1.1 Germany: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.1.1 Germany: Virtual Queue Management System Market, by Component
11.1.1.1.2 Germany: Virtual Queue Management System Market, by Platform
11.1.1.1.3 Germany: Virtual Queue Management System Market, by Organization Size
11.1.1.1.4 Germany: Virtual Queue Management System Market, By End-User
11.1.1.2 France: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.2.1 France: Virtual Queue Management System Market, by Component
11.1.1.2.2 France: Virtual Queue Management System Market, by Platform
11.1.1.2.3 France: Virtual Queue Management System Market, by Organization Size
11.1.1.2.4 France: Virtual Queue Management System Market, By End-User
11.1.1.3 Italy: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.3.1 Italy: Virtual Queue Management System Market, by Component
11.1.1.3.2 Italy: Virtual Queue Management System Market, by Platform
11.1.1.3.3 Italy: Virtual Queue Management System Market, by Organization Size
11.1.1.3.4 Italy: Virtual Queue Management System Market, By End-User
11.1.1.4 Russia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.4.1 Russia: Virtual Queue Management System Market, by Component
11.1.1.4.2 Russia: Virtual Queue Management System Market, by Platform
11.1.1.4.3 Russia: Virtual Queue Management System Market, by Organization Size
11.1.1.4.4 Russia: Virtual Queue Management System Market, By End-User
11.1.1.5 UK: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.5.1 UK: Virtual Queue Management System Market, by Component
11.1.1.5.2 UK: Virtual Queue Management System Market, by Platform
11.1.1.5.3 UK: Virtual Queue Management System Market, by Organization Size
11.1.1.5.4 UK: Virtual Queue Management System Market, By End-User
11.1.1.6 Rest of Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.6.1 Rest of Europe: Virtual Queue Management System Market, by Component
11.1.1.6.2 Rest of Europe: Virtual Queue Management System Market, by Platform
11.1.1.6.3 Rest of Europe: Virtual Queue Management System Market, by Organization Size
11.1.1.6.4 Rest of Europe: Virtual Queue Management System Market, By End-User
12. Europe Virtual Queue Management System Market- COVID-19 Impact Analysis
12.1 Overview
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 New Product Development
14. Company Profiles
14.1 accesso Technology Group, plc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Advantech Co. Ltd.
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 AKIS Technologies
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Ombori
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Queue-it
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Qmatic
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Hague Australia
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
15. Appendix
15.1 About the Insight Partners
15.2 Word Index
LIST OF TABLES
Table 1. Europe Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Table 2. Germany Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 3. Germany Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 4. Germany Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 5. Germany Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 6. France Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 7. France Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 8. France Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 9. France Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 10. Italy Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 11. Italy Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 12. Italy Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 13. Italy Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 14. Russia Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 15. Russia Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 16. Russia Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 17. Russia Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 18. UK Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 19. UK Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 20. UK Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 21. UK Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 22. Rest of Europe Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 23. Rest of Europe Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 24. Rest of Europe Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 25. Rest of Europe Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 26. List of Abbreviation
LIST OF FIGURES
Figure 1. Europe Virtual Queue Management System Market Segmentation
Figure 2. Europe Virtual Queue Management System Market Segmentation – By Country
Figure 3. Europe Virtual Queue Management System Market Overview
Figure 4. Solution Segment held the Largest Share of Europe Virtual Queue Management System Market
Figure 5. Web-Based Segment held the Largest Share of Europe Virtual Queue Management System Market
Figure 6. Large Enterprises Segment held the Largest Share of Europe Virtual Queue Management System Market
Figure 7. Others Segment held the Largest Share of Europe Virtual Queue Management System Market
Figure 8. Germany to Show Great Traction During Forecast Period
Figure 9. Europe: PEST Analysis
Figure 10. Expert Opinion
Figure 11. Europe Virtual Queue Management System Market: Impact Analysis of Drivers and Restraints
Figure 12. Europe Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 13. Europe Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)
Figure 14. Europe Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 15. Europe Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 16. Europe Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)
Figure 17. Europe Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 18. Europe Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 19. Europe Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 20. Europe Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)
Figure 21. Europe Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 22. Europe Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 23. Europe Virtual Queue Management System Market Revenue Share, by End User (2020 and 2028)
Figure 24. Europe Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 25. Europe Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 26. Europe Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 27. Europe Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 28. Europe Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 29. Europe: Virtual Queue Management System Market, By Country-Revenue 2020 (US$ Million)
Figure 30. Europe: Virtual Queue Management System Market Revenue Share, By Country (2020 & 2028)
Figure 31. Germany: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 32. France: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 33. Italy: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 34. Russia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 35. UK: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 36. Rest of Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 37. Impact of COVID-19 Pandemic in Europe Country Markets
- accesso Technology Group, plc
- Advantech Co. Ltd.
- AKIS Technologies
- Hague Australia
- Ombori
- Qmatic
- Queue-it
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