Asia Pacific Customer Communication Management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Deployment (Cloud-based and On-Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT & Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)
The APAC customer communication management market is expected to grow from US$ 336.16 million in 2022 to US$ 696.35 million by 2028; it is estimated to grow at a CAGR of 12.9% from 2022 to 2028.
The integration of CCM platforms with cloud-based applications has been the key focus of enterprises. It enables communications across many channels, such as analog and digital, including emails, printed documents, PDFs, SMS text messages, and interactive documents. Cloud solutions have emerged as a crucial technology for brands to incorporate into processes and fast-track business growth. Cloud computing empowers businesses with the flexibility to leverage cloud services and IT resources 24/7 and anywhere. It relieves businesses from the burden of owning and maintaining data centers and servers on premise by providing cloud and hybrid solutions based on demand from cloud service providers. The advanced CCM is a tool to interact with customers and partners to deliver personalized communication to customers across multiple channels. Personalization of customer’s data such as buying habits, preferred brands, and payment mode requires access to customer data via an integration with a cloud platform, leading to an enhanced customer experience. Furthermore, adding a personal feature to communication influences customers' minds, leading to increased adoption of advanced CCM solutions. CCM platforms can add variable data and content in structured templates. The cloud-based CCM solutions integrated with advanced technologies secure the business to achieve greater outcomes with the help of customers. Thus, the ongoing CCM software with cloud-based applications poses a potential growth opportunity for the customer communications management market growth over the forecast period.
With new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the APAC customer communication management market at a notable CAGR during the forecast period.
APAC Customer Communication Management Market Revenue and Forecast to 2028 (US$ Million)
APAC Customer Communication Management Market Segmentation
The APAC customer communication management market is segmented into component, deployment, enterprise size, industry, and country. Based on component, the APAC customer communication management market is divided into solution and services. The solution dominated the APAC customer communication management market in 2021. Based on deployment, the APAC customer communication management market is categorized into cloud-based and on premise. The cloud-based segment dominated the APAC customer communication management market in 2021. Based on enterprise size, the APAC customer communication management market is categorized into small & medium-size enterprises and large enterprises. The large enterprises segment dominated the APAC customer communication management market in 2021. Based on industry, the APAC customer communication management market is categorized into BFSI, IT and telecom, manufacturing, retail, energy & utilities, government, and others. The IT and telecom segment dominated the APAC customer communication management market in 2021. Based on country, the APAC customer communication management market is segmented into China, Japan, India, Australia, South Korea, and the Rest of APAC. The China segment dominated the market in 2021.
Smart Communications; Adobe; Crawford Technologies; Newgen Software Technologies Ltd; Open Text Corporation; MESSAGEPOINT INC.; Oracle Corporation; Doxim; Capgemini; and Precisely (CEDAR CX Technologies) by Altair are among the leading companies in the APAC customer communication management market.
TABLE OF CONTENTS
1. Introduction
1.1 Scope of the Study
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 APAC Customer Communications Management Market By Component
1.3.2 APAC Customer Communications Management Market By Deployment
1.3.3 APAC Customer Communications Management Market By Enterprise Size
1.3.4 APAC Customer Communications Management Market By Industry
1.3.5 APAC Customer Communications Management Market By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. APAC Customer Communications Management Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 APAC
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. APAC Customer Communications Management Market - Key Market Dynamics
5.1 Market Drivers
5.1.1 Customer Communications Management (CCM) Solutions Provide Customer Engagement Through Omnichannel
5.1.2 Rising Usage of Analytics and Mobility for Customer Communications Management (CCM)
5.2 Market Restraints
5.2.1 Data Synchronizations and Difficulties
5.3 Market Opportunities
5.3.1 Amalgamation of CCM Software with Cloud-Based Applications
5.4 Future Trends
5.4.1 Technological Progress in Natural Language Processing for Better Customer Experience
5.5 Impact Analysis of Drivers and Restraints
6. Customer Communications Management Market APAC Market Analysis
6.1 APAC Customer Communications Management Market Overview
6.2 APAC Customer Communications Management Market Forecast and Analysis
7. APAC Customer Communications Management Market By Component
7.1 Overview
7.2 APAC Customer communications management Market, By Component (2021 And 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8. APAC Customer communications management Market Analysis By Deployment
8.1 Overview
8.2 APAC Customer Communications Management Market, By Deployment (2021 And 2028)
8.3 Cloud
8.3.1 Overview
8.3.2 APAC Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8.4 On Premises
8.4.1 Overview
8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9. APAC Customer Communications Management Market Analysis By Enterprise Size
9.1 Overview
9.2 APAC Customer Communications Management Market, By Enterprise Size (2021 and 2028)
9.3 Small & Medium Enterprises
9.3.1 Overview
9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10. APAC Customer Communications Management Market Analysis By Industry
10.1 Overview
10.2 APAC Customer Communications Management Market, By Industry (2021 And 2028)
10.3 BFSI
10.3.1 Overview
10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.4 IT and Telecom
10.4.1 Overview
10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.5 Manufacturing
10.5.1 Overview
10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.6 Retail
10.6.1 Overview
10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.7 Energy and Utilities
10.7.1 Overview
10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.8 Government
10.8.1 Overview
10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.9 Others
10.9.1 Overview
10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
11. APAC Customer Communications Management Market By Country Analysis
11.1 APAC: Customer Communications Management Market
11.1.1 Overview
11.1.2 APAC Customer Communications Management Market Breakdown, by Country
11.1.2.1 Australia Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.1.1 Australia Customer Communications Management Market Breakdown, By Component
11.1.2.1.2 Australia Customer Communications Management Market Breakdown, By Deployment
11.1.2.1.3 Australia Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.1.4 Australia Customer Communications Management Market Breakdown, By Industry
11.1.2.2 China Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.2.1 China Customer Communications Management Market Breakdown, By Component
11.1.2.2.2 China Customer Communications Management Market Breakdown, By Deployment
11.1.2.2.3 China Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.2.4 China Customer Communications Management Market Breakdown, By Industry
11.1.2.3 India Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.3.1 India Customer Communications Management Market Breakdown, By Component
11.1.2.3.2 India Customer Communications Management Market Breakdown, By Deployment
11.1.2.3.3 India Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.3.4 India Customer Communications Management Market Breakdown, By Industry
11.1.2.4 Japan Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.4.1 Japan Customer Communications Management Market Breakdown, By Component
11.1.2.4.2 Japan Customer Communications Management Market Breakdown, By Deployment
11.1.2.4.3 Japan Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.4.4 Japan Customer Communications Management Market Breakdown, By Industry
11.1.2.5 South Korea Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.5.1 South Korea Customer Communications Management Market Breakdown, By Component
11.1.2.5.2 South Korea Customer Communications Management Market Breakdown, By Deployment
11.1.2.5.3 South Korea Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.5.4 South Korea Customer Communications Management Market Breakdown, By Industry
11.1.2.6 Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
11.1.2.6.1 Rest of APAC Customer Communications Management Market Breakdown, By Component
11.1.2.6.2 Rest of APAC Customer Communications Management Market Breakdown, By Deployment
11.1.2.6.3 Rest of APAC Customer Communications Management Market Breakdown, By Enterprise Size
11.1.2.6.4 Rest of APAC Customer Communications Management Market Breakdown, By Industry
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 New Product Development
12.4 Merger and Acquisition
13. Company Profiles
13.1 Smart Communications
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Adobe
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Crawford Technologies
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Newgen Software Technologies Ltd.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Open Text Corporation
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 MESSAGEPOINT INC.
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Oracle Corporation
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 Doxim
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 Capgemini
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
13.10 Precisely (CEDAR CX Technologies)
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Products and Services
13.10.4 Financial Overview
13.10.5 SWOT Analysis
13.10.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Glossary
LIST OF TABLES
Table 1. APAC Customer Communications Management Market, Revenue and Forecast, 20192028 (US$ Mn)
Table 2. APAC Customer Communications Management Market, Revenue and Forecast To 2028 By Country (US$ million)
Table 3. Australia Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 4. Australia Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 5. Australia Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 6. Australia Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 7. China Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 8. China Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 9. China Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 10. China Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 11. India Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 12. India Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 13. India Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 14. India Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 15. Japan Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 16. Japan Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 17. Japan Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 18. Japan Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 19. South Korea Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 20. South Korea Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 21. South Korea Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 22. South Korea Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 23. Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 24. Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 25. Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 26. Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 27. Glossary of Terms, Customer Communications Management Market
LIST OF FIGURES
Figure 1. APAC Customer Communications Management Market Segmentation
Figure 2. APAC Customer Communications Management Market Segmentation By Country
Figure 3. APAC Customer Communications Management Market Overview
Figure 4. APAC Customer Communications Management Market, By Component
Figure 5. APAC Customer Communications Management Market, By Deployment
Figure 6. APAC Customer Communications Management Market, By Enterprise Size
Figure 7. APAC Customer Communications Management Market, By Industry
Figure 8. APAC Customer Communications Management Market, By Country
Figure 9. APAC: PEST Analysis
Figure 10. APAC Customer Communications Management Market Ecosystem Analysis
Figure 11. APAC Expert Opinion
Figure 12. APAC Customer Communications Management Market Impact Analysis of Drivers and Restraints
Figure 13. APAC Customer Communications Management Market, Forecast and Analysis (US$ Mn)
Figure 14. APAC Customer Communications Management Market, By Component (2021 and 2028)
Figure 15. APAC Solution: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. APAC Services: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. APAC Customer Communications Management Market, By Deployment (2021 and 2028)
Figure 18. APAC Cloud: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. APAC On Premises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. APAC Customer Communications Management Market, By Enterprise Size (2021 and 2028)
Figure 21. APAC Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. APAC Large Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. APAC Customer Communications Management Market, By Industry (2021 and 2028)
Figure 24. APAC BFSI: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. APAC IT and Telecom: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 26. APAC Manufacturing: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. APAC Retail: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. APAC Energy and Utilities: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. APAC Government: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. APAC Others: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. APAC Customer Communications Management Market, by Country Revenue (2021) (US$ Million)
Figure 32. APAC Customer Communications Management Market Breakdown, by Country, 2021 & 2028 (%)
Figure 33. Australia Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
Figure 34. China Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
Figure 35. India Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
Figure 36. Japan Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
Figure 37. South Korea Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
Figure 38. Rest of APAC Customer Communications Management Market, Revenue and Forecast To 2028 (US$ million)
1. Smart Communications
2. Adobe
3. Crawford Technologies
4. Newgen Software Technologies Ltd
5. Open Text Corporation
6. MESSAGEPOINT INC.
7. Oracle Corporation
8. Doxim
9. Capgemini
10. Precisely(CEDAR CX Technologies)
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the APAC customer communications management market.
- Highlights key business priorities in order to assist companies to realign their business strategies
- The key findings and recommendations highlight crucial progressive industry trends in the APAC customer communications management market, thereby allowing players across the value chain to develop effective long-term strategies
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
- Scrutinize in-depth APAC market trends and outlook coupled with the factors driving the APAC customer communications management market, as well as those hindering it
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution