Asia Pacific Back-office workforce management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Solution (Robotic Automation Process, Performance Management, Back Office Optimization, Process Analytics, and Others) and End User Industry (IT and Telecom, BFSI, Transportation, Retail and E-Commerce, Government, and Others)

The back-office workforce management market in Asia Pacific is expected to grow from US$ 839.13 million in 2022 to US$ 1,698.44 million by 2028. It is estimated to grow at a CAGR of 12.5% from 2022 to 2028.

Escalation in Demand for Cloud-Based Platforms for Workforce Management

The introduction of cloud computing has made the process of optimizing businesses hassle-free. The Asia Pacific demand for cloud-based workforce management tools is rising as these solutions can be accessed with ease using mobile devices. The self-service capabilities of these solutions help lower the need for manual efforts required to complete labor-intensive jobs. Moreover, as data is not lost when a computer, system, or laptop crash, cloud-based solutions seem highly secure. Real-time data and other enterprise software can be hosted on cloud-based platforms and accessed from any place at any time. Being able to access these solutions from remote locations helps enhance the productivity of managing teams. Also, the teams may use Big Data analysis tools to make smarter, more well-informed decisions. The workforce management solutions use the processed information to make recommendations on how to optimize the operations of workforces. For instance, in June 2022, Verint launched One Workforce based on its cloud platform; the solution utilizes analytics and automation capabilities by benefitting enterprise resources with improved capacity, flexibility, and agility. The platform provides one workforce approach to provide the entire customer engagement across contact centers, back-offices, and branches. These factors help boost the demand for back-office workforce management solutions, thereby driving the market growth during the forecast period.

Market Overview

Asia Pacific is one of the biggest producers and exporters of commodities in the world. India, China, South Asian countries, Indonesia, Japan, and Australia are the major contributors to such huge commodity production volumes. This region is known for the availability of a skilled workforce, supporting the operations of software, cars, food, medicine, cosmetics, machinery, and cloth manufacturing industries, among others. Hence large companies are progressively adopting workforce automation solution to efficiently manage these workforces to streamline their productivity. Therefore, with the growing adoption of automation-based practices, employees are now turning to leveraging self-service technologies that can be accessed from anywhere without major barriers, which is propelling the growth of the market across the region. China estimates the largest market in the Asia Pacific region.

Asia Pacific Back-office workforce management Market Revenue and Forecast to 2028 (US$ Million)

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Asia Pacific Back-office workforce management Market Segmentation

The Asia Pacific back-office workforce management market is segmented into solution, end user, and country. Based on solution, the market is segmented into robotic automation process, performance management, back-office optimization, process analytics, and others. The robotic automation process segment held the largest market share in 2022.

Based on end user, the market is segmented into IT and telecom, BFSI, transportation, retail and E-commerce, government, and others. The IT and telecom segment held the largest market share in 2022.
Based on country, the market is segmented into China, Japan, India, Australia, South Korea, and Rest of Asia Pacific. The China dominated the market share in 2022.
NICE Ltd.; Open Text Corporation; Verint Systems, Inc.; ActiveOps PLC; Alvaria, Inc.; Calabrio Inc.; Oracle Corporation; Genesys; Intradiem; and Team Software are the leading companies operating in the back-office workforce management market in the Asia Pacific region.

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 APAC Back Office Workforce Management Market – By Solution

1.3.2 APAC Back Office Workforce Management Market – By End User Industry

1.3.3 APAC Back Office Workforce Management Market – By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. APAC Back Office Workforce Management - Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 APAC

4.3 Ecosystem Analysis

4.4 Expert Opinions

5. APAC Back Office Workforce Management Market – Market Dynamics

5.1 Key Market Drivers

5.1.1 Escalation in Demand for Cloud-Based Platforms for Workforce Management

5.1.2 Essential for Automation in Workforce Tasks

5.2 Key Market Restraints

5.2.1 Concealment and Safety Concerns Associated with Cloud-Based Solutions

5.3 Key Market Opportunities

5.3.1 Claim for Mobile Workforce Management Apps

5.4 Future Trends

5.4.1 Amalgamation of Artificial Intelligence into Workforce Management Solutions

5.5 Impact Analysis of Drivers and Restraints

6. Back Office Workforce Management Market – APAC Market Analysis

6.1 Overview

6.2 APAC Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

7. APAC Back Office Workforce Management Market Analysis – By Solution

7.1 Overview

7.2 APAC Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028

7.3 Robotic Automation Process

7.3.1 Overview

7.3.2 Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

7.4 Performance Management

7.4.1 Overview

7.4.2 Performance Management Market Revenue and Forecast to 2028 (US$ Million)

7.5 Back Office Optimization

7.5.1 Overview

7.5.2 Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

7.6 Process Analytics

7.6.1 Overview

7.6.2 Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

7.7 Others

7.7.1 Overview

7.7.2 Others Market Revenue and Forecast to 2028 (US$ Million)

8. APAC Back Office Workforce Management Market Analysis – By End User Industry

8.1 Overview

8.2 APAC Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028

8.3 IT and Telecom

8.3.1 Overview

8.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

8.4 BFSI

8.4.1 Overview

8.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)

8.5 Retail and E-commerce

8.5.1 Overview

8.5.2 Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

8.6 Transportation

8.6.1 Overview

8.6.2 Transportation Market Revenue and Forecast to 2028 (US$ Million)

8.7 Government

8.7.1 Overview

8.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)

8.8 Others

8.8.1 Overview

8.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)

9. APAC Back Office Workforce Management Market – by Country Analysis

9.1 APAC: Back Office Workforce Management Market

9.1.1 Overview

9.1.2 APAC: Back Office Workforce Management Market, by Key Country

9.1.2.1 Australia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.1.1 Australia: Back Office Workforce Management Market, by Solution

9.1.2.1.2 Australia: Back Office Workforce Management Market, by End User Industry

9.1.2.2 China: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.2.1 China: Back Office Workforce Management Market, by Solution

9.1.2.2.2 China: Back Office Workforce Management Market, by End User Industry

9.1.2.3 India: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.3.1 India: Back Office Workforce Management Market, by Solution

9.1.2.3.2 India: Back Office Workforce Management Market, by End User Industry

9.1.2.4 Japan: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.4.1 Japan: Back Office Workforce Management Market, by Solution

9.1.2.4.2 Japan: Back Office Workforce Management Market, by End User Industry

9.1.2.5 South Korea: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.5.1 South Korea: Back Office Workforce Management Market, by Solution

9.1.2.5.2 South Korea: Back Office Workforce Management Market, by End User Industry

9.1.2.6 Rest of APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.1.2.6.1 Rest of APAC: Back Office Workforce Management Market, by Solution

9.1.2.6.2 Rest of APAC: Back Office Workforce Management Market, by End User Industry

10. Industry Landscape

10.1 Overview

10.2 Market Initiative

10.3 Merger and Acquisition

10.4 New Development

11. Company Profiles

11.1 NICE Ltd.

11.1.1 Key Facts

11.1.2 Business Description

11.1.3 Products and Services

11.1.4 Financial Overview

11.1.5 SWOT Analysis

11.1.6 Key Developments

11.2 Open Text Corporation

11.2.1 Key Facts

11.2.2 Business Description

11.2.3 Products and Services

11.2.4 Financial Overview

11.2.5 SWOT Analysis

11.2.6 Key Developments

11.3 Verint Systems, Inc.

11.3.1 Key Facts

11.3.2 Business Description

11.3.3 Products and Services

11.3.4 Financial Overview

11.3.5 SWOT Analysis

11.3.6 Key Developments

11.4 ActiveOps PLC

11.4.1 Key Facts

11.4.2 Business Description

11.4.3 Products and Services

11.4.4 Financial Overview

11.4.5 SWOT Analysis

11.4.6 Key Developments

11.5 Alvaria, Inc.

11.5.1 Key Facts

11.5.2 Business Description

11.5.3 Products and Services

11.5.4 Financial Overview

11.5.5 SWOT Analysis

11.5.6 Key Developments

11.6 Calabrio Inc.

11.6.1 Key Facts

11.6.2 Business Description

11.6.3 Products and Services

11.6.4 Financial Overview

11.6.5 SWOT Analysis

11.6.6 Key Developments

11.7 Oracle Corporation

11.7.1 Key Facts

11.7.2 Business Description

11.7.3 Products and Services

11.7.4 Financial Overview

11.7.5 SWOT Analysis

11.7.6 Key Developments

11.8 Genesys

11.8.1 Key Facts

11.8.2 Business Description

11.8.3 Products and Services

11.8.4 Financial Overview

11.8.5 SWOT Analysis

11.8.6 Key Developments

11.9 Intradiem

11.9.1 Key Facts

11.9.2 Business Description

11.9.3 Products and Services

11.9.4 Financial Overview

11.9.5 SWOT Analysis

11.9.6 Key Developments

11.10 Team Software

11.10.1 Key Facts

11.10.2 Business Description

11.10.3 Products and Services

11.10.4 Financial Overview

11.10.5 SWOT Analysis

11.10.6 Key Developments

12. Appendix

12.1 About The Insight Partners

12.2 Glossary of Terms

LIST OF TABLES

Table 1. APAC Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Table 2. Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 3. Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 4. Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 5. China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 6. China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 7. India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 8. India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 9. Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 10. Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 11. South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 12. South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 13. Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 14. Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 15. Glossary of Terms, Back Office Workforce Management Market

LIST OF FIGURES

Figure 1. APAC Back Office Workforce Management Market Segmentation

Figure 2. APAC Back Office Workforce Management Market Segmentation – By Country

Figure 3. APAC Back Office Workforce Management Market Overview

Figure 4. APAC Back Office Workforce Management Market, By Solution

Figure 5. APAC Back Office Workforce Management Market, By End User Industry

Figure 6. APAC Back Office Workforce Management Market, By Country

Figure 7. APAC: PEST Analysis

Figure 8. APAC Ecosystem Analysis

Figure 9. APAC Expert Opinion

Figure 10. APAC Back Office Workforce Management Market Impact Analysis of Drivers and Restraints

Figure 11. APAC Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)

Figure 12. APAC Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)

Figure 13. APAC Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

Figure 14. APAC Performance Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 15. APAC Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

Figure 16. APAC Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

Figure 17. APAC Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 18. APAC Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)

Figure 19. APAC IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

Figure 20. APAC BFSI Market Revenue and Forecast to 2028 (US$ Million)

Figure 21. APAC Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

Figure 22. APAC Transportation Market Revenue and Forecast to 2028 (US$ Million)

Figure 23. APAC Government Market Revenue and Forecast to 2028 (US$ Million)

Figure 24. APAC Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 25. APAC: Back Office Workforce Management Market, by Country

Figure 26. APAC: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 27. Australia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 28. China: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 29. India: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 30. Japan: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 31. South Korea: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 32. Rest of APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Asia Pacific back-office workforce management market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the Asia Pacific back-office workforce management market, thereby allowing players across the value chain to develop effective long-term strategies
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth Asia Pacific market trends and outlook coupled with the factors driving the Asia Pacific back-office workforce management market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution

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